Asurion Corporate Office Headquarters HQ

Asurion Corporate Office Headquarters HQ
Asurion Corporation
648 Grassmere Park Dr., Ste. 300
Nashville, TN 37211 USA

Asurion Phone Numbers:
Corporate Phone Number: +1-615-837-3000
Fax Number: 1-615-837-3001

Customer Service Numbers:
Asurion Verizon: 1-888-881-2622
Asurion Sprint: 1-800-584-3666
Asurion AT&T: 1-888-562-8662
Asurion T-Mobile: 1-866-268-7221
Asurion Boost: 1-877-880-6221
Asurion Clear: 1-866-419-5477
Asurion Clear Wire: 1-866-419-5477
Asurion Cricket: 1-800-274-253
Asurion Fido: 1-888-481-3436
Asurion Metro PCS: 1-866-862-3397
Asurion nTelos: 1-877-868-8775
Asurion Rogers: 1-888-764-3771
Asurion Telus: 1-866-281-4537
Asurion Time Warner: 1-866-280-8336
Asurion Virgin Mobile: 1-888-562-8662
Asurion Walmart: 1-866-653-4202
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  1. Asurion wireless is a scam. I paid for extra minutes. They never put them on my phone for the month and i've spent 5 days this week on the phone with their Philippine reps, that were no help at all. Hours I've spent and even emails. They do nothing but give you the run around. Not only are they not giving me my minutes I paid for, they are taking from my extra money I had put in there for a later time. They only say they are experiencing tech problems this month. I got a supervisor who put me on permanent hold and I waited a half hour, who never got back to me. I've screamed and yelled, and they still refuse to help me and give me the minutes I paid for. This morning I called again, they gave me a supervisor again, who never answered and I was left hanging. I have never seen a company like this. I basically have a phone with no minutes now, even though I paid for the minutes. I will report them to whoever I can. This is awful

    1. yall going down, destroying people phones and computers,You have the worst cumstomer service i have ever experience!fraud company

  2. First of all, don't yell at customer service reps. They don't make their company's policies and whatever they could do to help you navigate the red tape is not likely to spring to mind while you're ranting like a lunatic at them.

    Secondly, just because you haven't been able to get what you want does not make it a scam.

    Third, you "bought minutes" from a wireless insurance company? Why didn't you call your wireless provider for that?

  3. I have experienced very poor and very slow customer service with Asurion through Verizon. I love Verizon and they give excellent customer service. I will be writing a letter to both corporate offices. There has to be a better option for Verizon to work with!
    Asurion has made mistakes and their mistakes cost me a lot of time on their automated system to get to a resolution. Then I get a letter with the same mistake that they or their system did not catch. They are not organized and they are not efficient. Who has time for that?

  4. We've been without one of phones for over a month. We bought the insurance in good faith in case of an accident which happened. the phone fell and wont work, we called for a replacement. They have sent, at this point, two duplicates of our phone only problem with them is they couldn't be programed. They then charged us for them even though we sent them back. Still don't have a working phone. They keep wanting us to "upgrade" to a smart phone but we've already bought all the accessories for this phone not to mention that we bought twin phoines to share the accessories. They're hold time and "service" is harendous. This "insurance" is definitely NOT worth it.

  5. This Company is a Fraud Ive never signed up for insurance on any phone and yet today this company tried to get $169.00 dollars out of my bank account. I called the number 8666672535 when I finally got to talk to some guy named William there was a child yelling and screaming in the background then I was hung up on. I never authorized for this company to take money for me. I don't understand how this company can try to scam money from people. I have a cell phone but it was never broken or needed replacement. This company needs to be a little more careful of who they try to scam money from.

    1. How could they possibly know your bank routing number & your account number if you never signed up?

  6. Asurion has internal customer service issues. Long time customers who have never had issues and are honest about phone problems get treated so poorly. I prefer to disconnect service with ATT even after 12 years. It's horrible how Asurion treats it's customers and ATT does nothing about it. Asurion has erroneous info on accts and even after having been shown proof of their error. The customer has already been tried and judged. They want Affidavit/Sworn Statement? Honesty I guess is not the best policy on a phone that won't work after 4 years ... just a stolen or damage phone is a quicker way of getting servcie. Disappointed in ATT and Asurion should be ashamed of themselves.

  7. scammmmmmmmmmmmmmmmm

  8. i seem to be having problems with the communication aspect, told a label was sent no label, then i was to be contacted by a service within 3 days ,,, didn't happen , i am now awaiting a box and label to send in for repairs, 2nd time . meantime i am ub able to print from my computer ,thus the problem, i also had an issue with a customer rep , who hung up on me while discussing an address, never have been treated so rude in all of my 78 years.

    Customer rep hung up on me while I was discussing how to replace a device. They sent me an entirely incorrect device and told me that they had to send me the next comparable device if what I had was not in stock.
    I asked what can be done or what can I do to get the device I had? At that point, she hung up on me. I called AT&T and as usual, their reps were more than helpful. The rep took the time to search devices to determine that my old device was no longer available. He then gave me the model of the next comparable device. Then he contacted Asurion and gave them the info for the replacement device. AGAIN the Asurion rep Antoinette, gave me the wrong device info as my replacement and still had my contact information wrong even though I had given it twice and said they are updating it in their system.
    I understand that their jobs can be stressful and their patience can be tried to the limits. However, please read these post corporate offices!
    I am assuming that this is available so that you can improve your services. I am reading other post where your reps have hung up on customers. Some I'm sure are deserving. But as a cust rep they are expected to be more professional and to get the information correct and the correct devices ordered for the customer. After-all, we are paying insurance premiums and I expect them to ensure all information is correct and that I am receiving the correct items and to be treated with courtesy. Maybe your reps should go through AT&T's rep training?

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  11. February 10, 2016 at 1:55 AM
    I have a 1 AND 1/2 year old 4s that does not work the on off button is jammed in and the picture button is also. I have filed a claim 2 times both times. Why won't they replace it. They took my insurance money all this time. This is the reply The Total Equipment Coverage program provides coverage for enrolled devices that are lost, stolen, damaged including liquid damage, and malfunction after one year from the date of purchase. What you have described is a malfunction within one year of the date of purchase which would be covered under the manufacturer’s warranty. Please contact Verizon Wireless Technical Support at 1-888- 881-2622 and explain that you have an in-warranty issue. claim 422445478 and 422445391 ASURIAN ARE YOU JUST A SCAM OR DO YOU NOT CARE ABOUT YOUR INSUREES??? WHAT IS A PHONE NO YOU CAN TALK TO A PERSON?????

  12. have asurion extended warranty through Walmart. Have a tv that half of the screen goes white on darker pictures so I filed a claim. They had their service guy call and schedule an appointment to come look at the tv. He came out and made the determination that it was shot , he was even able to see it get lighter as he watched. He took pictures of the tv because you could make out the actual grid in the tv. He sent those pictures to asurion service dept, and also told them that there was nothing that could be done. Then I get an email saying that the claim was closed and a resolution was made, NO WAY !!!! I call again and was told by supervisor that they would do a buy out. I get a call this morning from an asurion service dept. supervisor telling me that his report says that there is nothing wrong with my tv, so I tell him what the service guy, "THAT THEY SENT OUT", said about my tv, he says that he will get back to me. Then a little while after that I get a phone call from another tv repair service to come look at my tv, I told them that someone was out last week and looked at it. Then after that I get an email saying that my claim was cancelled earlier in the morning, before second tv place called, and that I would have to open a new claim if I wanted the tv looked at. So I call and talk to another supervisor at asurion, explained everything all over again and was told that their service department team wanted to get a second opinion, unbelievable. It's like they are looking for a way to get out of it, getting run around. I read of some other horror stories about getting satisfaction from asurion, now I am kind of worried that mine will become one of them . I am not saying don't take extended warranties out through asurion, I am just saying be careful.

  13. Anonymous

    I called Asurion on my cell phone from AT&T they quoted me one deductable (50.00) i get my bill in the mail and they charged me 112.00, i called them and they told me they don't charge 50.00. Talked to supervisor got noware,they are AT&T insurance company,ITS A RIP OFF TO HAVE THEM TELL YOU THAT YOU HAVE TO PAY TWICW FOR THE SAME PHONE.

  14. I have always purchased Ipads, laptops, phones etc. from Walmart or along with the extended warranty. I purchased an Ipad for my severely disabled child, who has been through several, in July 2016. In early April it would not power up. I called to speak to a tech (checking the serial number etc) and then filed a claim online. The Ipad in my possession was still listed online, correct serial number, purchase date etc. I received the email with instructions to print out my return label and form as always and as I explained to every rep and supervisor, the serial numbers on the product are difficult to see, so I used a magnifying glass to make sure I had it correctly printed on the return form. I sent it out UPS, received the emails,,we've received your product, we are diagnosing ur product, and finally repair is complete and my tablet was supposed to be on it's way back. A few days later I receive a tablet. I open it to power it up and get it ready for when my child came home and it will not power up, there is a bluish screen and no red light to show there's any power. I call and speak to tech support. Press this button, hold that button down try another charger etc. Maybe u need a new charger. Nothing worked. I had an online chat, which I have the transcript of and was referred back to tech support at which time they determined I needed to return this Ipad again. In putting this Ipad back in the box I notice a paper stating "I requested the Ipad be returned to me as is" which I did not. And the serial number on the paper and this Ipad were not the serial number I read off MY Ipad and sent in. I called back. Switched to a supervisor....someone will get back to me within two business days. No one did. The following week I get a call stating that the Ipad in my possession was the Ipad I sent in ( different story from what the website and their reps said a week prior) and until I locate the correct Ipad and send it in they can't help me. Back on the phone again...more reps ..more supervisors...they will get a higher up back to me again within two business days. I get a call today that this Ipad in my possession which they sent me is my Ipad and until they get proof of purchase from me, they will not honor the warranty still listed on the website with a different serial number and 400 days left on warranty. I can't provide anything as this is NOT THE IPAD I SENT YOU!. And furthermore why am I getting emails with return labels ready to process my Ipad you lost? According to your rep today...I did not read the serial number with a magnifying glass to fill out the form and your company mistakenly made duplicate product registrations for the Ipad I sent in. I bought it July 2016 and that warranty was honored August 2016?? Then why is there still 400 something days left? You lost my child's Ipad. You openly admitted to making mistakes in entering serial numbers and you are robbing a disabled child of her Ipad now because u refuse to admit you screwed up on a $179 Ipad. Disgusted and I will stop referring people to this company. I sent MY product in for repair and expected you to honor the warranty. You did the same thing with my HP touch screen laptop. The fan blew out and corrupted the operating system and I was expected to buy the operating system from HP in order for you to honor the warranty and repair my laptop. I am stuck with a broken laptop and a "disappearing" Ipad. Nice job!

  15. I have a major complaint with the extended warranty purchased through Asurion when we purchased our washer machine at Home Depot. We have been without a functioning washer machine for TWO MONTHS and continue to get the run around. The customer service reps do their best to assist, but the service provider sent to our house by Asurion for the repair is extremely incompetent!!!!!! After the 1st initial visit when he diagnosed the problem, he returned a week later for the repair and claimed to have never been to our residence!!!! He said "I'm not here for a repair I'm here to diagnose the problem" and said his work order was only to diagnose not repair. To say the least, our washer machine hasn't been repaired and we are two months into headache, stress, weekly laundry mats trips, multiple service calls and a broken washer machine. Asurion will not stand by their extended warranty and will do everything on their end to draw out the repair process, with no resolution!!!!!! As of today, we are still w/out a working washer machine.

  16. I bought a 55 inch TV from Walmart I purchased the protection plan and now Asurian said I bought a service plan. This is a scam. My TV turned on and off all the time and the picture would fade. They sent a re[airman out and he repaired it with all brand new boards and now it is doing the same thing. They sent another repairman out and when I said the first repairman fixed it with new he said he was going to tell Asurian to replace the TV he called me 2 days later saying he was going to have to put in the same parts.

  17. been trying to get an air compressor that we bought from tractor supply along with Asurion 2-year fix or replace warranty fixed or replaced. Asurion has keep me running in circles to get a repair scheduled. Worst customer service of any company I've had to deal with. Buyer beware seems like they will take your money but provide no service. So now we will get the company attorney involved. I have seen nothing but negative comments about this company. Sad situation.


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