I am sorry to say I am greatly disappointed in HEB. I shop there several times a week, but I must find another place to shop, one that I can depend upon to stock healthy items at reasonable prices. Bisquick Mix, reduced fat, is no longer available. Instead a higher-calorie version, or a store-brand version is on the shelf. I tried the generic HEB version; can't eat it. No longer can I find the good HEB honey graham crackers. Instead, there is a chalky, smaller-box version; no-go. And how about the healthy organic Smart Juice Tart Cherry? It's gone, with juice bends and brands listing water as the first ingredient is in it's place. There is more, but I wonder if anyone at HEB really cares, given the near-monopoly HEB enjoys. Do you think consumers won't notice? Do you think we don't care. Do you think we will not shop elsewhere? We do, we do, and we will.
I am so tired of being overcharged on products every single week on my groceries !!!!!! Also the produce has gotten worse every week. im going to start returning every thing that's bad.Also ill bring every receipt back for my refunds. If you overcharge every customer,every week .40-.75 cents per customer,you must be making a fortune. Get your act together,and fix theses issues!!!!!!!!
All I wonder is WHY the HEB in Gatesville Texas has the handicap parking as far away from the front door as they can get it. its pretty dam sad to watch health people park in front of the door and then to watch a person that cant hardly walk park at the side of the store... I have ask the manger about this and all I get is well its HEB policy.... This is the only HEB that I have seen were handicap people are forced to park that far away from the front door....
They are doing this all over, remove the handicap and replace it with the customer pick up slots, You know the ones that the people are to lazy to get their fat ass in the store to do their own shopping>
Is there no dress code or hygiene policy at HEB? This employee, Martin, at the Port Isabel store is a disgrace. Extremely long, greasy hair and scraggly beard are horrible. His clothes are always dirty, from the worn out jeans to the faded and stained HEB t-shirt. Usually seen moving carts in the parking lot, running into customers cars because he can't see where he is going for all the hair covering his face. Today he was actually inside the stores sacking groceries..I opted to bag my own as I did not want him touching my food. All other employees are clean, polite and well groomed. Hopefully this is not the image HEB wishes to portray.
I got a blender for mothers day dont laugh there is a point to my story. I went to return my gift at the wilderness oak location on mothers day and the clerk scans the wrong barcode pushes my item back at me and rudely and loudly tells me you didn't buy this here. I turn to my other half to cosign we in fact did and he scans it again and states no you didn't. We take it back to the car. My pride hurt embarrassed BC of how I was treated. Mind you this is my neighborhood store. My bf goes back into the store finds the item on isle 9 in less than 5 min and now I'm pissed. So I ask for the manager tell him how I was treated and BC my item was 60.00 dollars was still denied my return. I couldn't even get the store credit. I will tell all my family and friends how I was treated and me personal will not give you anymore business unless or until you make this right. Your employees have no right treating your customers this way. I spend thousands of dollars there a year. And you after humiliating me couldn't help me on a 60.00 dollar item. [email protected]
I shop at heb at least twice per month and have for many years beccuase it is more convenient than Kroger..for the most part, the clerks and personnel are courteous,but often not very knowledgeable of the items sold, the prices, or even where to find a particular item..they also are not aware of "markdowns" on specific items, or these price drops are not programmed into the register for checkout..yesterday i did my usual shopping and my bill was as usual, over $150..my issue yesterday was once again, a checker (probably a high school student) who did not know pricing,nor how to handle a coupon or the register..i always write a check,show id, and go on my way..yesterday not only could the boy not get a coupon accepted (it was an heb coupon by the way and it was for $6.00),when he finally got a supervisor to ok the coupon,he could not get the register to accept my check..he never said anything,kept putting the check through and finally called a supervisor..by that time I had already been standinng there 10 minutes and there was a line behind me..he called the supervisor again and she ran the check through a few more times,punched some keys and finally got it taken care of..oh, and by the way, the boy at first said he couldn't take my check and i would have to use a debit card,to which I said, I never use a debit card and I write checks here every time I come in, which is at least twice per month or so!..neither he, nor the supervisor apologized to me for the inconvenience,the delay,nor making it appear as though my check was not good..i was angry, but I did say thanks and that I "understood" computer problems,and the supervisor said,it was not that..this is very poor customer service and your employees need much better training,even if they are "high schoolers"! it was a Friday evening and I needed to get home or I would have asked for a manager,not the supervisor who came to "clear" the register and did not apologize for my inconvenience,nor taking so much time! thank you...
I do hope the corporate managers care enough to read or at least hear about negative comments in order to improve, as heb advertises a lot about how great they are in texas! thank you...
another pss..my comment is sincere and the issue was at the store on louetta and stuebner airline in spring texas (7310 louetta)..I have the cashiers name, but not the supervisor,so I will not post as your site says no "personal" information...
I buy two containers of HEB Fat Free Half and Half every week. I am 76 years old and on a fixed income. I would prefer to purchase the Land O Lakes product but for my income I go for the less expensive HEB Brand. Three times in the last few months, I have bought Half and Half that had an expiration date two to three weeks after the date of purchase. When I poured the product into my coffee, it curdled, immediately. I called your Corporate Customer Service and did not have a positive experience with Skol, Soul or whatever his name was. I could barely understand him. Another problem I have with the product is the unstability of the packaging. The Land O Lakes product is very stable. When you pick it up, the container is strong, very stable. When you pick up the HEB product, it feels very mushy and I almost drop it. The harder I squeeze it the more unstable it becomes. It is quite difficult for an older person to handle. The cardboard is the same thickness as the Land O Lakes. The difference seems to be the hardness of the plastic used. I would appreciate it if you would fix this inconvenient problem and not use such cheap plastic so I wouldn't have to do my weekly shopping for groceries at Walmart.Bob Southard512-262-0885
The HEB in Cleveland Texas is deplorable. Very dirty. Produce like cabbage and green onions soaked with mud. The building is dilapidated and should be condemned. We deserve better for a place to shop. Shame on HEB.
I'm hoping this reaches someone in the head office, since 'contact us' goes to the local store (Marble Falls), which has been unresponsive.Simply put, I want to buy barbecue chicken wings at the deli, but they are almost never available. As best I can tell, they make them in the morning, sell out at lunch, and that's it for the day. If I had a product that sold out that fast, I'd have more to sell. But I guess they don't see it that way at my store. I've been shopping at HEB for fifty years. But it looks like if I want wings, I'll be going to Walmart.
Very disappointed in HEB for continuing to use NFL players in advertisements, when the NFL does not support our Country or our Flag. I will refuse to support HEB anymore as long as the commercials continue.
IF anyone at H.E.B. HQ reads this, here's you chance to get an "Attaboy!", a slap on the back and maybe a raise. Tell your boss that 10%+ of all H.E.B. customers is diabetic (Google it). Then, tell him/her that that 10+ out of 100 customers coming through your front doors are diabetic. And that IF there was more candy and other items readily available to diabetics, your store revenue would go up. It's worth a try, don't you think?
HEB160 GOTTEN TO BE VERY UNFFRIENDLY STORE.. DISAPPOINTING AND EMBARRASS I AND MY FAMILY SHOP THERE..STORE DIRECTOR AND AND STORE DIRECTOR SET POOR EXAMPLE IN CUSTOMERS SERVICE.POOR EXAMPLE THEY SHOW HEB PARTNERS.. NONE OF THEM GREET U.. NOT EVEN A SMILE... OR THANK U.. THEIR STILL A FEW..IF IT WAS (YOU)HOW WOULD U LIKE BE TREATED..HEB FAMILY OWED COMPANY..NEVER IN MY LIFE EMBARRASS TO CALL HEB160 MY STORE..THEY CAN RID OF GOOD HARD WORKING PARTNERS AND IMPROVE THE STORE IN POSSIBLE WAY..ATTITUDE OF HEB160 UNCALLED FOR...ONLY STORE IN TOWN.. SOMETIMES WISH WE HAD OTHER STORE TO GO TO.. GROCERY DEPT..CHECKERDOUT..ONLY ONE PARTNERS PRODUCE DEPT..THE WORST..NEVER MAKE EYE CONTACT.. NOT HELPFUL.. UNFRIENDLYS
I have been shopping at HEB for decades. I live inn Waco, Texas.The HEB on north 19th is considered the "Ghetto" HEB. There is always crime and people wear their pajamas to the store. I heard that HEB bought the land right off Lake Shore drive & North 19th. When are you guys going to build a super HEB store on that location? Its a corner lot and that would attract bussiness from the cities nearby. Please look into building a new store on lake shore dr. Thank You!
My heart is broken. My little HEB is closing. Is there anything that can be done to keep this store open? It's located at Hwy290 and Hwy71 in Austin. Many of us in this area are seniors or live within walking distance of this store. It will be a burden on us to get to and shop at a larger store. I understand that HEB owns the a location across from the present store. Would it be possible to put a small store in this area? Would any amount of pleading help? Marian Keyes
I think HEB should open 6am for the elderly (over 60?) so they can get groceries. They walk slower and are unable to get what they need before shelves are empty. Other stores are doing this. The rest of the crowds can shop at 8am.
HEB YOU FAILED ALOT OF ROYAL CUSTOMERS THERES ALOT OF PEOPLE THAT DIDNT GET IN ON THE FOOD RUN AT HEB I WASNT AWARE UNTIL MONDAY WHEN I WENT ON MY REGLAR SHOPPING DAY I SAID WTF HAPPEN AND WHAT I SAW, ALSO TO THE FACT HEB COULDNT SNAP BACK CUZ ALL THERE EMPLOYEES RAN OFF LIKE LITTLE BITCHES AND HEB THEN RE STOCK THERE SHEVLES WITH HEB PRODUCTS ONLY LIKE HILLCOUNTY FAIR WHICH TASTE LIKE SHIT ANYWAYS .YOU NEED TO SNAP BACK AND PULL HEAD OUT . AFTER ALL THIS IT BE A WONDER IF HEB DOENT GO BROKE ALSO THEY PULLED THE AD AND DIDNT HONNOR THE PRINTED AD ALREADY OUT THAT WEEK HEB FELLME AND JOINED THE IN SWAMP OF SCRAMMERS ,,GOOD LUCK GOING BROKE SHOPPING ESLE WHERE YOU SONS OF BITCHES
where is my comment
ALL VETERANS AND MILITARY AND HARD WORKING SAN ANTONIOINOS MUST BOYCOTT HEB FOR THEY FALING THE PEOPLE OF TEXAS .
Sorry to inform you HEB but removing "my pillow" products will not get you to Heaven.
I have shopped at HEB for many years. I will now never step foot in any of your stores again. The owners have discontinued products (eg. My Pillow) because of POLITICAL bias. Shame on you! I will now use my 1st amendment rights as you have ( unjustly ) and boycott HEB , forevermore!
We live in the Houston Area. I have been going to HEB and have bragged about the service and quality of food for years. We were very disappointed when seeing the My Pillow video about voter fraud from Mike Lindell that HEB was listed as one of the companies which would not market them anymore. Most of your customers are Texans, very conservative, and highly believe in freedom of speech. Please reconsider this decision because it will affect your bottom line and is right thing to do as an American company.
HEB's participation in the Cancel Culture that is poisoning this country is shocking to me. It is not acceptable to my wife and I. In the last 12 months we have spent with HEB $5659 in groceries and $1981 on HEB gas for a total of $7640. This may not seem like very much to you, but it is to us. We will find a different grocery store and a different gas station to shop at. Three years ago we left Kroger after decades of shopping there. Their pricing practices have become unreasonable. HEB's pricing has increased over 15% this year over last year. Pricing is one thing, BUT participation in the Cancel Culture is something entirely different. If you want our business back then denounce publicly the Cancel Culture in your TV commercials. What a pity
We can't believe you are serious about not requiring masks in your stores any more. It's insane! Not my store anymore.
HEB has always been there for the community especially during an emergency event. Therefore I am puzzled by the decision not to continue requiring the use of mask after 3/10/21 for customers; given we are still in an emergency in reducing the transfer of COVID 19. Yes, numbers are down but we have seen how that can shift quickly and has dire consequences for our communities. I understand HEB will require employees to dawn a mask. This is appreciated in that having your employees wear a mask really only helps to protects the customer. Not requiring and not following the science is concerning in all honesty. It seems counter to HEB and makes me question why the shift? I have read you’re rational and in all honest it seems counter to your strategic plan where you talk about protecting the health of your workers. HEB's are the hub of a community and while I don't enjoy wearing a mask I do it out of caring for the other person. I hope HEB Executive and the Board will reconsider this decision to not require customers to also have to wear a mask. In all honesty HEB's reputation and influence in the community speaks volumes - please don't lesson your influence just for political pressures. I appreciate and enjoy shopping at HEB and I appreciate all HEB gives back to community.
Wondering why HEB is still requiring face masks since Gov Abbott has said businesses could be 100% open and that masks could be optional. As adults, we can decide and not let government decide for us. We were taught at a young age to wash our hands, don't sneeze in other's faces and if sick, don't get around strangers. To my knowledge there is no firm or factual information that masks are safe, actually they can be dangerous carriers since some people never wash them. Please reconsider your policy and let the adult citizens make the choice themselves. Thank you.
I have been using Home Delivery for two years. The delivery people have always followed instructions. I am disabled and can only use one hand. I ask that my groceries be set inside the screen door so I can reach them. I had the wooden door open, the dog restrained, and asked the young woman to set them inside the screen door. She replied, " no, can't do that". I realize that we are in serious times but I believe you can be more considerate of my needs.
I don't understand all the complaints I've been reading concerning HEB. I'm from the north, been in San Antonio for two and a half years, and I think that HEB is one of the best things going on in this state and country. Nothing compares to it up north in Illinois, Wisconsin, Indiana or Michigan. HEB is huge, has a large selection of items moderately priced and I've never failed to receive outstanding customer service every time I visit a store. Wake up Texans and stop complaining, HEB is a jewel among apparently dissatisfied people that dont respect what they have. Too bad
June 26,2021 at 7:23 pmI HAVE BEEN GOING TO THE HEB LOCATED ON 6030 MONTGOMERY DR. SAN ANTONIO TEXAS 78239 AND TODAY I WENT TO EXGANGE A FEW ITEMS THAT WHERE BOUGHT WRONG AS I LOOK TO SEE IF THE SERVICE CENTER WAS OPEN IM GUESSING THEY ARE MANGERS HES NAME IS ASHD AND THE GIRLS NAME IS NORMA.. THE GUY ASHD APPROCHED US AND VERY RUDE ASKED ME WHAT DID I WANT AS I WAS GOING TO WALK AWAY FROM THE COSTUMER SERVICE AND ITS NIT THE FIRST TIME HES BEEN VERY RUDE TO ME AND I SEEN HIM BE VERY RUDE AND SCREAM AT A OLDER LADY TOO AND GOD KNOWNS WNO ELSE HES DONE THAT TOO.. WELL I PAID FOR 2 OF THE FIVE GALLON OZARKA WATER AND I WAS GOING TO GET THEM THE LADY I GUESS THE OTHER MANGER NORMA WAS THERE AND SHE JUST LOOKED AT ME UGLY AND I ASKED IF I COULD HAVE 2 OF THE OZARKA GALLONS AND WITH A VERY UGLY ATTITUDE SHE TOLD ME NO THEY IS NO MORE AND I ASKED IF I COUKD HAVE 2 OF THE OTHER NESTLE LIFE WATERS AND SHE TOLD ME VERY RUDELY YOU NEED TO EXCHANGE THEM BECAUSE THERE IS NO MORE I ALREADY TOLD YOU.. AND SHE ASKED THAT GUY ASHD IF HE COULD EXCHANGE US THE WATERS HE DID A UGLY FACE AND TOLD HER NO BECAUSE HE HAD ALREADY EXCHANGED US SOME TIMES.. SHE WALKED TO THE REGISTER MAD AND SHE EXCHANGED IT AND SHE DIRENT SAY THANK YOU OR NOTHING.. I TOUGHT HEB TOUGHT THE EMPLOYES TO BE RESPECTFUL AND POLITE WITH THEIR COSTUMERS. I HAVE NEVER HAD A EXPERIANCE LIKE THAT WITH ANY HEB EMPLOYE THEY HAVE ALWAYS BEEN VERY NICE TILL I GO TO THAT STORE AND THOSE TO EMPLOYES ARE THERE. COME ON HEB DO SOMETHING ABOUT THAT OR IF THEY DONT WANT TO WORK THERE THEN THEY SHOULD LEAVE. CAN SOMEONE REACH OUT TO ME OR SOMETHING.
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