I am sorry to say I am greatly disappointed in HEB. I shop there several times a week, but I must find another place to shop, one that I can depend upon to stock healthy items at reasonable prices. Bisquick Mix, reduced fat, is no longer available. Instead a higher-calorie version, or a store-brand version is on the shelf. I tried the generic HEB version; can't eat it. No longer can I find the good HEB honey graham crackers. Instead, there is a chalky, smaller-box version; no-go. And how about the healthy organic Smart Juice Tart Cherry? It's gone, with juice bends and brands listing water as the first ingredient is in it's place. There is more, but I wonder if anyone at HEB really cares, given the near-monopoly HEB enjoys. Do you think consumers won't notice? Do you think we don't care. Do you think we will not shop elsewhere? We do, we do, and we will.
I am so tired of being overcharged on products every single week on my groceries !!!!!! Also the produce has gotten worse every week. im going to start returning every thing that's bad.Also ill bring every receipt back for my refunds. If you overcharge every customer,every week .40-.75 cents per customer,you must be making a fortune. Get your act together,and fix theses issues!!!!!!!!
All I wonder is WHY the HEB in Gatesville Texas has the handicap parking as far away from the front door as they can get it. its pretty dam sad to watch health people park in front of the door and then to watch a person that cant hardly walk park at the side of the store... I have ask the manger about this and all I get is well its HEB policy.... This is the only HEB that I have seen were handicap people are forced to park that far away from the front door....
Is there no dress code or hygiene policy at HEB? This employee, Martin, at the Port Isabel store is a disgrace. Extremely long, greasy hair and scraggly beard are horrible. His clothes are always dirty, from the worn out jeans to the faded and stained HEB t-shirt. Usually seen moving carts in the parking lot, running into customers cars because he can't see where he is going for all the hair covering his face. Today he was actually inside the stores sacking groceries..I opted to bag my own as I did not want him touching my food. All other employees are clean, polite and well groomed. Hopefully this is not the image HEB wishes to portray.
I got a blender for mothers day dont laugh there is a point to my story. I went to return my gift at the wilderness oak location on mothers day and the clerk scans the wrong barcode pushes my item back at me and rudely and loudly tells me you didn't buy this here. I turn to my other half to cosign we in fact did and he scans it again and states no you didn't. We take it back to the car. My pride hurt embarrassed BC of how I was treated. Mind you this is my neighborhood store. My bf goes back into the store finds the item on isle 9 in less than 5 min and now I'm pissed. So I ask for the manager tell him how I was treated and BC my item was 60.00 dollars was still denied my return. I couldn't even get the store credit. I will tell all my family and friends how I was treated and me personal will not give you anymore business unless or until you make this right. Your employees have no right treating your customers this way. I spend thousands of dollars there a year. And you after humiliating me couldn't help me on a 60.00 dollar item. [email protected]
I shop at heb at least twice per month and have for many years beccuase it is more convenient than Kroger..for the most part, the clerks and personnel are courteous,but often not very knowledgeable of the items sold, the prices, or even where to find a particular item..they also are not aware of "markdowns" on specific items, or these price drops are not programmed into the register for checkout..yesterday i did my usual shopping and my bill was as usual, over $150..my issue yesterday was once again, a checker (probably a high school student) who did not know pricing,nor how to handle a coupon or the register..i always write a check,show id, and go on my way..yesterday not only could the boy not get a coupon accepted (it was an heb coupon by the way and it was for $6.00),when he finally got a supervisor to ok the coupon,he could not get the register to accept my check..he never said anything,kept putting the check through and finally called a supervisor..by that time I had already been standinng there 10 minutes and there was a line behind me..he called the supervisor again and she ran the check through a few more times,punched some keys and finally got it taken care of..oh, and by the way, the boy at first said he couldn't take my check and i would have to use a debit card,to which I said, I never use a debit card and I write checks here every time I come in, which is at least twice per month or so!..neither he, nor the supervisor apologized to me for the inconvenience,the delay,nor making it appear as though my check was not good..i was angry, but I did say thanks and that I "understood" computer problems,and the supervisor said,it was not that..this is very poor customer service and your employees need much better training,even if they are "high schoolers"! it was a Friday evening and I needed to get home or I would have asked for a manager,not the supervisor who came to "clear" the register and did not apologize for my inconvenience,nor taking so much time! thank you...
I do hope the corporate managers care enough to read or at least hear about negative comments in order to improve, as heb advertises a lot about how great they are in texas! thank you...
another pss..my comment is sincere and the issue was at the store on louetta and stuebner airline in spring texas (7310 louetta)..I have the cashiers name, but not the supervisor,so I will not post as your site says no "personal" information...
I buy two containers of HEB Fat Free Half and Half every week. I am 76 years old and on a fixed income. I would prefer to purchase the Land O Lakes product but for my income I go for the less expensive HEB Brand. Three times in the last few months, I have bought Half and Half that had an expiration date two to three weeks after the date of purchase. When I poured the product into my coffee, it curdled, immediately. I called your Corporate Customer Service and did not have a positive experience with Skol, Soul or whatever his name was. I could barely understand him. Another problem I have with the product is the unstability of the packaging. The Land O Lakes product is very stable. When you pick it up, the container is strong, very stable. When you pick up the HEB product, it feels very mushy and I almost drop it. The harder I squeeze it the more unstable it becomes. It is quite difficult for an older person to handle. The cardboard is the same thickness as the Land O Lakes. The difference seems to be the hardness of the plastic used. I would appreciate it if you would fix this inconvenient problem and not use such cheap plastic so I wouldn't have to do my weekly shopping for groceries at Walmart.Bob Southard512-262-0885
The HEB in Cleveland Texas is deplorable. Very dirty. Produce like cabbage and green onions soaked with mud. The building is dilapidated and should be condemned. We deserve better for a place to shop. Shame on HEB.
I'm hoping this reaches someone in the head office, since 'contact us' goes to the local store (Marble Falls), which has been unresponsive.Simply put, I want to buy barbecue chicken wings at the deli, but they are almost never available. As best I can tell, they make them in the morning, sell out at lunch, and that's it for the day. If I had a product that sold out that fast, I'd have more to sell. But I guess they don't see it that way at my store. I've been shopping at HEB for fifty years. But it looks like if I want wings, I'll be going to Walmart.
Very disappointed in HEB for continuing to use NFL players in advertisements, when the NFL does not support our Country or our Flag. I will refuse to support HEB anymore as long as the commercials continue.
IF anyone at H.E.B. HQ reads this, here's you chance to get an "Attaboy!", a slap on the back and maybe a raise. Tell your boss that 10%+ of all H.E.B. customers is diabetic (Google it). Then, tell him/her that that 10+ out of 100 customers coming through your front doors are diabetic. And that IF there was more candy and other items readily available to diabetics, your store revenue would go up. It's worth a try, don't you think?
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