Friendlys Corporate Office Headquarters HQ

Friendly's Corporate Office Headquarters HQ
1855 Boston Road
Wilbraham, MA  01905
Corporate Phone Number: 1-413-731-4000
Customer Service Number: 1-800-966-9970

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  1. Our local Friendly's is the most inefficient restuarant in the area. This visit 13 total tables were in use and it took an hour and fifteen minutes to get a tuna melt and grilled turkey nuggets. The waiters and waitress were serving tables that were not located in the same area, so they weren't very attentive. After an hour the kitchen help came to apologize, noting that the problem was understaffing. We tried talking to the manager, who gave the elderly couple, who came in after us and were served before us, a free meal; but he wasn't particularly interested....maybe we just weren't old enough.
    Just before we left the waitress said the manager was new. I appreciate the problems that go with being new on the job, but what it tells me is that corporate doesn't have a good training program, exit eval, or support.

  2. i visit the friendlys restrauant in pottstown pa on shoemaker rd and rt 100 and its the worst place to go the manager chris Leib is a discrase to the management world he treat hie employees horriable and while eating you hear him throwing things and using bad language. i spoke to him about it and he is so rude i feel he is on drugs you should give mandatory drug test to all management. i was in the management world for years and never saw what i see there i feel deeply for the employees who are trying to better their lives .i am so sad over they way they get treated and its time corprate steps in. thank you Donna Maziarz 229 n charlotte st apt 3 pottstown pa 19464. i pray to see a change in the management soon.

    1. it would be nice to get a reply from corprate so we all know that this is taken seriously.

  3. This is not the corporate website, this site just gives basic information for contacting corporate entities, kinda like the phone book. If you would like to reach friendly's corporate they have the number's and addresses above the website is Most are franchise owned so complaining here may only be a first step. You would have to find out who the franchise owner is and hope they have some integrity but as a visitor of many locations across the east coast I can only wish you luck with that aspect.

  4. I really don't understand your company. I feel as customers are just talking -- what will it take to wake Friendlys up? Do you not care about your customers. I have been to several sites and it seems everyone is angry over service, the atmosphere and food. Humm maybe its time for a national news wake up.

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  6. Please check out Medford long island NY. Very poor. Cold coffee
    We received our check and never asked for dessert ending. We spoke to !Anager she said she goes to ,7-11 ???? Really.
    Very discouraged.

  7. Good afternoon,
    I have enjoyed your ice cream for 60+ years. I am suggesting a new flavor. I mixed some crushed Oreo cookies in your red rasberry ice cream. I put a little whipped cream on top. I think it is delicious, what say you?
    Stay well,
    Dan Bombard


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