In Feb 2019 I purchased two tickets to Vancouver from Hartford, CT for a Sept 2019 departure.I paid a $297.56 (US) fee for Comfort Economy seats. I received a seat conformation email showing Comfort Economy seats.When we boarded the plane, we were placed in Standard Economy seats by Air Canada.I have written several emails to Customer Service requesting a refund for the Comfort Economy fee since we did not receive the confirmed seats.No satisfactory explanation has been given for not issuing to me the fee refund for a service I did not receive. The matter is clear and straightforward.I paid an extra fee for a service that I did not receive.Please issue me a refund of $297.56 (US) as early as possible.
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