Aeromexico USA Corporate Office Headquarters HQ

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Aeromexico USA Corporate Office Headquarters HQ
Grupo AeromexiCo SA de CV
3663 N. Sam Houston Parkway E. Ste. #500
Houston, Texas 77032 USA
Corporate Phone Number:1-800-237-6639
Email: [email protected]
Fax Number: n/a
Customer Service Number: 1-800-237-6639

Grupo AeromexiCo SA de CV Head Office in Mexico
piso 9 Av. Paseo de la Reforma 445 Colonia Cuauhtemoc
CUAUHTEMOC, 06500 Mexico
Corporate Phone Number: +52-55-91324000
Fax Number: +52-55-91324979

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  1. 9/9/17. In an effort to improve customer relations, boost business and to demonstrate to you and your team members and management a problem that has been overlooked. A potentially serious flaw has appeared in Aeromexico's system of online baggage reporting. In recent communications with the online lost baggage reporting department. Please note I live in Australia and there are no Aeromexico facilities in Australia. I have discovered a trap that puts your valued customer's lost baggage in limbo as their concerns become increasingly ignored. As this document demonstrates. This could potentially turn a very positive experience into a negative one for your valued customers. I wish you to look at this seriously as it could be very damaging to your corporate image, although this potentially nasty problem could be easily fixed. It just needs to be looked at by the right person. This is why I am putting it here as a comment. I believe the right person may be a person at US headquarters. I am hoping that person will read this one day.
    A missing bag was reported to [email protected] on 1st August and again on 6th August with photo of boarding pass, luggage tag and passport. 5 weeks of emails, with this one taking 19 days. I recieved it on 7th September
    "Dear Mr. Elliott:
    Thank you for contacting us regarding this situation with your luggage. Your case has been filed under the folio number: SF 1214217.
    I hereby kindly inform you that we could not find any report due delayed luggage or another one for your luggage under your name or the tag numbers that you provided us with. The claim report due delayed luggage can only be filed by the passenger, AT THE CLOSEST AIRPORT with your passport, boarding pass and tag number of the luggage.
    Due the information has been repetead over and over, it is not possible to offer a diferent answer and the messages will stop.
    Best regards.
    José Pereda Rosales
    Customer Care Representative
    What could have been a standard and easy problem for an airline to resolve has, over five weeks turned into the ridiculous situation of my bag still lost and my lost luggage report to the department that handles lost luggage reports has not even acknowledged my lost luggage report and has now declared that communications between us have stopped.
    Indeed wise Aeromexico Corporate and Customer Service Managers could learn a lot from what unfolds next and I hope to get some involved.
    It seems Aeromexico does not yet have the facilities to receive and act on an online lost luggage report.


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