Verizon has forgotten what customer service really is they are trained to screw all customers for what ever thay can get and then get some more they do not want to help solve your issue they just put up smoke screens to look like they are going to help just to get you off the phone and what they told you that they would do is never doc. in the notes how funny is that NOT FUNNY AT ALL !!! call me if you want more info Corp. office 5024165278
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