Share0
Tweet0
Share0
  • H
  • |
  • B
  • |
  • J.Jill Corporate Office Headquarters, Address & Phone Number

J.Jill Corporate Office Headquarters, Address & Phone Number 

🗨  Comments 

J.Jill corporate office and headquarters are located at 4 Batterymarch Park in Quincy, Massachusetts. J.Jill is a national women’s apparel, footwear, and accessories retailer with stores across the United States and a substantial online and catalog business.

Customers commonly search for the J.Jill corporate address, headquarters phone number, Customer Service, return address, return label, refund assistance, credit-card support, store complaint department, or Human Resources. This page explains which J.Jill, retail-store, return, credit-card, or corporate contact is appropriate for each type of concern.

J.Jill Corporate Office and Headquarters Information

Telephone clarification: The number 1-617-376-4300 is J.Jill’s corporate headquarters number. For orders, returns, exchanges, refunds, product questions, website problems, catalogs, and general shopping assistance, call Customer Service at 1-800-343-5700.

Facility clarification: The Quincy headquarters is a corporate office. It is not a public J.Jill store, customer-contact center, distribution warehouse, return counter, credit-card payment office, or guaranteed walk-in complaint department. Do not mail merchandise to the corporate headquarters unless J.Jill specifically provides written instructions directing you there.

J.Jill corporate office headquarters in Quincy, Massachusetts
J.Jill, Inc. corporate headquarters at 4 Batterymarch Park in Quincy, Massachusetts.

How to Contact J.Jill Customer Service

J.Jill Customer Service handles online and telephone orders, order status, shipping, returns, exchanges, product questions, catalogs, website assistance, price adjustments, gift returns, store-location questions, and general customer feedback.

Have the order number, purchaser name, billing ZIP code, item number, purchase date, store location, tracking information, and requested resolution available. Do not post this information in the public comments below.

J.Jill Returns and Exchanges

J.Jill generally accepts eligible returns and exchanges of unworn and unwashed or defective merchandise within 60 days of the in-store purchase date or order shipment date.

Merchandise marked Final Sale cannot be returned, exchanged, or price-adjusted. J.Jill may refuse a return that does not comply with its current policy.

Return an Item to a J.Jill Store

Eligible merchandise purchased in a J.Jill store, online, or by telephone can generally be returned or exchanged at a J.Jill retail store without a mail-return processing fee.

Bring:

  • The merchandise
  • The receipt, packing slip, or order-confirmation email
  • The original payment card when available
  • Any gift receipt or gift-return information

Use the J.Jill store locator to confirm the nearest location and current hours before traveling.

Return an Item by USPS

For an eligible online or telephone purchase, use the official J.Jill return portal.

The return portal provides two label options:

  • Download and print a prepaid USPS return label
  • Generate a printerless QR code and have USPS print the label

The printerless QR-code option is useful for customers who do not own a printer.

J.Jill currently deducts an $8.95 return processing fee from the refund when its prepaid USPS return method is used. Review the current return page before mailing because policies and fees can change.

What Is the J.Jill Return Address?

J.Jill does not currently publish one universal return address that customers should manually copy onto a package. The authorized return destination is generated through the return portal and appears on the prepaid USPS label or QR-code label.

Do not mail returns to:

  • The Quincy corporate headquarters
  • A random J.Jill retail store
  • The J.Jill Credit Card address
  • An address copied from an old catalog or order form
  • The Tilton distribution facility without an authorized return label

When the return portal does not recognize an order or the customer cannot obtain a label, call 1-800-343-5700.

J.Jill Exchanges and Gift Returns

Customers seeking an exchange should visit a J.Jill store or call Customer Service. J.Jill states that it will place the replacement order with free standard shipping when Customer Service handles an eligible exchange.

Refunds for merchandise paid for with a prepaid gift card, J.Jill gift card, or merchandise credit—or received as a gift—are generally issued as merchandise credit.

Return Without a Receipt

When J.Jill cannot locate a purchase record, it may provide a one-time even exchange or merchandise credit based on the current selling price. Identification, return-history, or fraud-prevention restrictions may apply.

J.Jill Refund Problems

For a missing or delayed refund, keep:

  • The order number
  • The return tracking number
  • The USPS acceptance receipt
  • The date the package was scanned
  • The items returned
  • The refund amount expected
  • The original payment method
  • Any email confirming the return or refund

J.Jill says processing begins when the authorized return is scanned by USPS and that the refund should generally be initiated within 48 hours. Additional time may be required for a bank or credit-card issuer to post the transaction.

If the tracking shows delivery but the refund remains missing, call Customer Service and ask that the return be traced. Request a reference or case number and save the representative’s name or identification.

How to Escalate a J.Jill Complaint

  1. Use the correct first contact. Contact the store manager for a store transaction or employee issue. Contact Customer Service for online orders, returns, exchanges, shipping, website, and catalog concerns.
  2. Gather the records. Retain the receipt, order number, tracking, photographs, product number, store, purchase date, return date, and previous correspondence.
  3. Explain the requested outcome. Examples include a refund review, replacement, exchange, return-label assistance, order trace, price adjustment, manager response, or written explanation.
  4. Ask for a supervisor. Request escalation when the first representative cannot resolve the issue.
  5. Keep a contact log. Record the date, time, representative, case number, promise, and expected response date.
  6. Send a concise written corporate complaint when necessary. Address correspondence to J.Jill, Inc., 4 Batterymarch Park, Quincy, MA 02169.

Use copies rather than original receipts or irreplaceable records. Do not include merchandise in a complaint letter or mail a return to headquarters.

Store Purchases and Employee Complaints

For an issue involving a store purchase, price, fitting room, employee interaction, accessibility, return, exchange, or product condition, begin with the manager of the store involved.

Include:

  • The store city and state
  • The visit date and approximate time
  • The department or register
  • The product and transaction
  • The employee’s role or name when known
  • What was said or done
  • The manager’s response
  • The requested resolution

Describe observable conduct without publishing private employee information, work schedules, personal phone numbers, home addresses, or unsupported allegations.

Online Order, Shipping, and Missing-Package Complaints

For an order that is late, missing, incomplete, damaged, or delivered to the wrong location, review the order status and carrier tracking before contacting Customer Service.

Keep:

  • The order number
  • The shipping address used privately
  • The carrier and tracking number
  • The expected and actual delivery dates
  • Photographs of a damaged package
  • A list of missing or incorrect items
  • Any delivery photograph or carrier message

Do not publicly post the full delivery address, tracking number, order number, or a photograph that exposes a shipping label.

Wrong, Damaged, or Defective Merchandise

Contact Customer Service promptly when an item arrives damaged, defective, incorrectly sized, incorrectly colored, or different from the order.

Retain the merchandise, tags, packaging, packing slip, and photographs until J.Jill provides instructions. Do not continue wearing or washing merchandise when doing so could make it harder to document a claimed defect.

J.Jill Price Adjustments

J.Jill currently allows a one-time price adjustment on qualifying full-price merchandise that is marked down within 14 days of the shipment date for online or telephone purchases or within 14 days of an in-store purchase.

Final Sale items and merchandise purchased at a markdown through a promotion code, limited-time offer, or other discount are generally not eligible.

For an online or phone-order adjustment, contact Customer Service through email or chat. For a store purchase, bring the original receipt to the purchasing store when possible.

J.Jill Credit Card Support

The J.Jill Credit Card is issued and serviced separately from ordinary merchandise Customer Service.

Contact the card issuer for:

  • Payments and due dates
  • Interest, fees, and balances
  • Statements
  • Credit limits
  • Lost or stolen cards
  • Unauthorized card transactions
  • Credit reporting
  • Account closure
  • Online card-account access

Contact J.Jill merchandise Customer Service when the disputed charge concerns an order, return, duplicate merchandise transaction, or missing refund. The card issuer may still need to handle the account dispute.

Do not post a complete card number, account number, Social Security number, payment confirmation, or statement in a public comment.

J.Jill Gift Card Help

Gift-card concerns may involve a missing card, damaged card, delivery problem, balance question, merchandise credit, or suspected fraud.

Use the official J.Jill gift-card page or call Customer Service at 1-800-343-5700.

Do not publish the complete gift-card number, PIN, barcode, balance screenshot, or purchase receipt.

J.Jill Account, Website, Email, and Catalog Help

Customer Service can assist with:

  • Account login or password problems
  • Order history
  • Email preferences
  • Catalog requests
  • Address corrections
  • Website or checkout errors
  • Promotional-code questions
  • Size and product guidance

When reporting a technical error, provide the device, browser, operating system, approximate time, page involved, and exact error message. A screenshot can help, but redact payment and personal information.

J.Jill Employment and Human Resources

J.Jill does not prominently publish a general public Human Resources telephone number for customer or applicant use.

The corporate number should not be described as a verified direct HR line. Applicants should confirm that a position appears on the official J.Jill careers website before providing sensitive information.

Do not send a Social Security number, banking details, identification document, password, or payment to an unverified recruiter.

J.Jill Headquarters, Stores, and Tilton Facility Explained

J.Jill operates different facilities for different purposes:

  • Quincy, Massachusetts: Corporate headquarters and principal executive offices
  • J.Jill retail stores: Shopping, fitting, eligible returns, exchanges, and location-specific customer service
  • Tilton, New Hampshire: Distribution and customer-contact operations
  • Online return portal: Authorized USPS return-label and QR-code generation
  • Comenity Capital Bank: J.Jill Credit Card servicing

These facilities and companies should not be treated as interchangeable. Use the contact route assigned to the order, return, card, store, employment, or corporate matter.

J.Jill Ownership, Leadership, and Operating Status

J.Jill, Inc. is an active, publicly traded women’s apparel and lifestyle company.

  • Company: J.Jill, Inc.
  • Stock exchange and ticker: New York Stock Exchange, JILL
  • Chief Executive Officer and President: Mary Ellen Coyne
  • Executive Vice President, Chief Financial and Operating Officer: Mark Webb
  • Chairman of the Board: Michael Rahamim
  • Parent company: None
  • Operating subsidiaries: Jill Acquisition LLC and J.Jill Gift Card Solutions, Inc.
  • Headquarters: Quincy, Massachusetts
  • Operating status: Active
  • Latest reported store count: 255 stores as of May 2, 2026

J.Jill began in 1959 as a specialty store in the Berkshires of Massachusetts. It later developed a catalog business and launched its first retail stores and ecommerce site in 1999.

J.Jill Reviews and Complaints

Current visible CorporateOfficeHeadquarters.com reader submissions focus on the online return process:

  • A long-term customer objected to having to obtain a return label and said the customer did not have a printer.
  • Another customer found the return process confusing, reported difficulty reaching assistance, and could not find an address for mailing the merchandise.

J.Jill’s current return portal offers a printerless USPS QR-code option. It also generates the authorized destination rather than requiring customers to locate and type a return address manually.

These comments are individual reader-submitted accounts and have not been independently verified by CorporateOfficeHeadquarters.com. They do not establish that every J.Jill order, return, store, employee, website session, or Customer Service interaction has the same outcome.

J.Jill Competitors

J.Jill competes with women’s specialty apparel retailers, department stores, lifestyle brands, catalogs, ecommerce retailers, and other companies offering regular, petite, tall, and extended sizing.

J.Jill Corporate Office FAQs

Where is J.Jill headquarters?

J.Jill, Inc. is headquartered at 4 Batterymarch Park, Quincy, MA 02169.

Where is J.Jill headquarters in Quincy, Massachusetts?

The J.Jill corporate office is at 4 Batterymarch Park in Quincy, Massachusetts, outside Boston.

What is the J.Jill corporate office phone number?

The J.Jill corporate headquarters number is 1-617-376-4300.

What is the J.Jill Customer Service phone number?

J.Jill Customer Service can be reached at 1-800-343-5700.

What are J.Jill Customer Service hours?

Current published hours are Monday through Friday from 9:00 a.m.–7:00 p.m. ET and Saturday from 9:00 a.m.–5:00 p.m. ET. Customer Service is closed Sunday.

Does J.Jill have email support?

Yes. Customers can send an email through the official J.Jill contact page. Live chat is also available during published support hours.

What is the J.Jill return address?

J.Jill does not currently publish one universal return address for customers to copy manually. Start the return through the official portal, which generates the prepaid USPS label or printerless QR-code label containing the correct destination.

Can I return an online J.Jill order to a store?

Eligible online and telephone orders can generally be returned to a J.Jill retail store free of charge. Bring the merchandise, receipt, packing slip, or order-confirmation email and the original payment card when available.

Can I return a J.Jill item without a printer?

Yes. The current J.Jill return portal offers a printerless QR-code option. Bring the QR code and package to USPS so the return label can be printed.

How much does a J.Jill mail return cost?

J.Jill currently deducts an $8.95 processing fee when its prepaid USPS return-label service is used. Store returns are generally free for eligible merchandise.

How long do I have to return a J.Jill purchase?

Eligible merchandise purchased or shipped on or after March 15, 2025 generally must be returned within 60 days of the in-store purchase date or order shipment date.

Can Final Sale merchandise be returned?

No. Merchandise marked Final Sale cannot be returned or exchanged and is not eligible for a price adjustment.

How long does a J.Jill refund take?

For an authorized USPS return, J.Jill states that refund processing begins when the package is scanned and that the refund should generally be initiated within 48 hours. A bank or card issuer may require additional posting time.

What is the J.Jill Credit Card phone number?

J.Jill Credit Card Customer Service can be reached at 1-800-329-9713.

Who issues the J.Jill Credit Card?

The J.Jill Credit Card is issued by Comenity Capital Bank. Card billing, payments, interest, account access, credit reporting, and account closure should be handled through the card issuer.

Can I mail a return to J.Jill headquarters?

Do not mail merchandise to the Quincy corporate headquarters. Use the official return portal, return an eligible item to a store, or call Customer Service for instructions.

Is the J.Jill headquarters a retail store?

No. The Quincy headquarters is a corporate office and is not an ordinary J.Jill retail location or public returns counter.

Who owns J.Jill?

J.Jill, Inc. is publicly traded on the New York Stock Exchange under the ticker JILL. It does not have a corporate parent company.

Who is the CEO of J.Jill?

Mary Ellen Coyne is Chief Executive Officer and President of J.Jill, Inc.

How many J.Jill stores are there?

J.Jill reported 255 stores nationwide as of May 2, 2026. The total can change as locations open or close.

How do I complain to J.Jill corporate?

Start with the store manager or Customer Service, depending on the issue. Ask for a supervisor and retain the case history. Written corporate correspondence may be sent to J.Jill, Inc., 4 Batterymarch Park, Quincy, MA 02169, but merchandise should not be included.

Does J.Jill have a public Human Resources number?

A dedicated general public HR number was not verified. Applicants should use the official J.Jill careers site. Current associates should use their internal HR, payroll, benefits, manager, or employee-relations resources.

Official J.Jill Resources

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com publishes corporate addresses, headquarters phone numbers, ownership and leadership information, facility distinctions, customer-support routes, complaint guidance, and reader-review information for major companies and consumer brands.

For this J.Jill page, we reviewed current SEC filings, corporate information, Customer Service numbers and hours, returns and exchanges, USPS return options, credit-card contacts, company leadership, operating subsidiaries, store count, careers resources, privacy information, and the themes visible in current reader submissions.

CorporateOfficeHeadquarters.com is an independent information and review website and is not operated by J.Jill, Inc., Jill Acquisition LLC, J.Jill Gift Card Solutions, Inc., Comenity Capital Bank, USPS, or any J.Jill store.

Page Update Note

This page was updated on July 27, 2026 to verify the Quincy headquarters address and corporate phone number; distinguish the corporate office from J.Jill stores and the Tilton distribution and customer-contact center; confirm current Customer Service, international-order, and J.Jill Credit Card contacts; add current support hours; explain the 60-day return policy, store returns, prepaid USPS labels, printerless QR-code option, processing fee, and refund process; clarify that J.Jill does not publish one universal return address; add order, shipping, refund, gift-card, website, employment, and complaint-escalation guidance; update ownership, operating subsidiaries, leadership, and the latest reported store count; summarize the current visible return-related reviews; preserve attachment ID 60519 and the existing image details; retain relevant apparel-company internal links; and address the supplied QueryHunter corporate-office, headquarters, Quincy, phone-number, and return-address searches.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with J.Jill, Inc., Jill Acquisition LLC, J.Jill Gift Card Solutions, Inc., any J.Jill store, employee, supplier, manufacturer, shipping carrier, USPS, Comenity Capital Bank, payment processor, gift-card provider, or financial institution.

This page is provided for informational, review, rating, feedback, and complaint purposes only. It is not legal, financial, credit, employment, shipping, product-quality, or consumer-rights advice.

Corporate addresses, telephone numbers, leadership roles, store counts, support hours, return periods, processing fees, credit-card contacts, shipping methods, refund timing, and escalation procedures can change. Verify important information through J.Jill, the purchasing store, the return portal, shipping carrier, or card issuer before mailing merchandise, traveling to a facility, making a payment, or relying on a policy.

Share Your Experience

Have you contacted a J.Jill store manager, Customer Service, return representative, online-order team, credit-card issuer, Human Resources contact, or corporate office? Share your experience below and identify the store city and state or general order type, issue, support route used, and whether the concern was resolved.

Please do not publish a full order number, return-tracking number, payment-card number, J.Jill Credit Card account number, bank information, gift-card number or PIN, account password, verification code, home address, private telephone number, personal email address, full receipt, shipping label, employment record, or private employee information.

Comments containing spam, threats, discriminatory material, doxxing, impersonation, unsupported criminal accusations, confidential account records, or sensitive personal information may be edited, withheld, or removed. Describe firsthand experiences accurately and distinguish documented events from opinions, assumptions, and information received from another person.

Share0
Tweet0
Share0
Previous Article
Next Article

J Jill Disappointing Return Procedure

April 26, 2025

J Jill, Return labels? As a very long term customer, mainly in store, I won’t be ordering online anymore. Its not how I like to shop anyway. I want to see and feel an item. Your returns have been customer friendly until my just received item. What’s with putting the onus of returns on the customer to do your job of providing return label. I don’t have a printer. This may be easier for you but annoying to this customer. So, I’m done with online shopping.

J Q

J Jill Frustrating Return Issues and Question

April 8, 2025

J Jill, Returns. You can never reach anyone and the website is too confusing and will not give me what I need to return. I will never never order from you again. Can’t even find an address to send returns?

L M
Corporate Office Headquarters