Do it Best’s corporate headquarters is in Fort Wayne, Indiana. This guide provides its corporate address and phone number, with separate contacts for website orders, independent member stores and business inquiries. The correct contact depends on where you purchased the item and what you need reviewed.
Write a review about your Do it Best experience, or use the official company and store contacts below.
Do it Best corporate office — quick answers
Headquarters street address: Do it Best, 1626 Broadway, Suite 100, Fort Wayne, IN 46802, USA.
Corporate mailing address: Do it Best, PO Box 868, Fort Wayne, IN 46801-0868.
Corporate phone: 260-748-5300. This is the general company number, not a verified dedicated HR or complaint hotline.
Website orders and account assistance: 855-828-9792.
Sources: corporate contact directory and website contact page. Checked September 11, 2026.
On This Page
Do it Best Contact Numbers and Departments
| Reason for contacting | Contact | Purpose |
|---|---|---|
| Corporate inquiry | 260-748-5300 | General contact for the Fort Wayne corporate office. |
| Company or member-services inquiry | memberservices@doitbest.com | General-inquiry email published on the corporate website. |
| Website order, delivery or account question | 855-828-9792 Official message form |
Help with purchases and accounts on doitbest.com. |
| Online return correspondence | customerservice@doitbest.com | Email identified in the website’s return instructions; obtain authorization before shipping. |
| Purchase at an independent store | Find your Do it Best store | Contact the selling store about its transaction, policies and local services. |
| Retail membership inquiry | Corporate membership contact | Information for businesses considering membership in the cooperative. |
Do it Best publishes website-assistance hours of Monday through Friday, 8 a.m.–6:30 p.m. Eastern, on its contact page. Local stores have their own hours. Check the store’s listing before a visit or a time-sensitive collection.
For a store purchase, use the business name and location shown on the receipt. For a website purchase, keep the online order confirmation available. A store selected for pickup may be involved in fulfilling an online order, but that does not make every store policy identical to the website’s policy.
How to Escalate a Do it Best Complaint
These steps are editorial suggestions for organizing your request. They do not replace the seller’s return terms, a manufacturer’s warranty or instructions from the team reviewing the purchase.
- Identify the transaction. Find the receipt or order confirmation, purchase date, item or SKU number, quantity and selling location. Explain whether the order was placed online, purchased at a store or arranged as a special order.
- Describe the issue precisely. Separate a missing item, damage, price discrepancy, delayed delivery or possible product defect. For a multi-item order, identify the affected line rather than asking the team to investigate the entire order without details.
- Contact the appropriate seller or website team. Start with the local store for an in-store purchase and website assistance for a doitbest.com order. If a store handled pickup, tell both contacts what has already happened and ask who will coordinate the next step.
- Ask for the applicable process. Request the return, replacement, inspection or warranty instructions. Confirm where the product should go, who pays any authorized shipping charges and whether all accessories or packaging must be included.
- Request further review if unresolved. Ask a store manager or the website team’s supervisor to review the outstanding issue. Provide the existing case reference and a short chronology. Keep the written decision and any approved adjustment together with your purchase records.
For example: “The item on this order arrived with the following damage. I contacted the pickup store on this date and was directed to website assistance. Please confirm the return route and whether a replacement or refund is being reviewed.” Send the actual order details through the company’s private channels.
Do it Best Returns, Delivery and Product Questions
Returning a website purchase
The official FAQ describes a 30-day return window from purchase for eligible website orders, with condition, packaging and other requirements. It lists exclusions and notes that some items may carry a restocking fee. Check the full policy for your product rather than assuming every item qualifies.
For a mailed return, contact the website team for a return merchandise authorization, or RMA, and the correct destination. If you want to return an online purchase through a member store, the FAQ says to call that store first to confirm it accepts the return.
Before sending anything, ask which amount is approved for refund and whether original shipping or return freight is included. Retain the authorization, tracking information and proof of delivery. For a large, assembled or powered product, explain its current condition before arranging transportation.
Wrong, damaged or incomplete merchandise
Photograph the shipping carton, product label and affected item, and keep a list of missing parts. Compare the model and SKU with the order confirmation. A similarly named product or different package size can create confusion, so provide the identifiers printed on the product rather than relying only on a description.
Ask whether the issue should be handled as a fulfillment correction, a return or a manufacturer review. Do not attempt a repair simply to make an item returnable. If equipment appears damaged or unsafe, stop using it and request product-specific instructions from the seller or manufacturer.
Ship-to-store and home delivery
Do it Best’s FAQ explains that ship-to-store availability depends on the selected store’s supplying warehouse and the item. Wait for the pickup notification and confirm the receiving location before traveling. An order confirmation and a ready-for-pickup notice serve different purposes.
When following up on a delayed order, ask whether it has been allocated, dispatched or received at the store. For a split order, identify which items have arrived. If someone else will collect the merchandise, confirm the identification or authorization the store requires before sending them.
Online prices and local store prices
Do it Best states that its stores are independently owned and operated and that online prices can differ from local prices. If a price is disputed, save the advertisement or product page and note the date, size and model involved. Ask the seller which offer applies to that transaction.
For a promotion, check its eligible items and conditions before completing checkout. If the discount does not appear, contact the website team with the offer details. Do not assume a coupon from another store or an expired promotion can be applied after the purchase.
Manufacturer warranty or store return?
A return request concerns the seller’s purchase policy; a warranty request concerns the manufacturer’s coverage for the specific product. Ask which route applies to your issue, and retain the model, serial number and proof of purchase. If service is proposed, request the authorized service location and any anticipated charges before proceeding.
A public review does not request a return or warranty service. Contact the seller or official website team directly. Keep receipts, order references, payment details and private addresses out of public comments and photographs.
Corporate contact graphic; not a photograph of Do it Best’s headquarters.
Do it Best Corporate Office Questions
Is the corporate phone also an HR line?
A dedicated public HR or payroll line was not verified. Employees should use the contacts provided by their employer. Applicants should follow the instructions in the relevant job posting, especially when applying to an independently operated retail store.
Can I return merchandise to the Fort Wayne headquarters?
Do not send a product to headquarters without written instructions. The corporate street and mailing addresses identify company offices. The website team or selling store should specify the correct return destination and any authorization required.
What should a retailer or supplier include in an inquiry?
State whether you are an existing member, prospective retailer or supplier. Briefly describe the business question and ask for the appropriate department. Keep commercial account numbers, invoices and proposed terms within private correspondence rather than posting them in a review.
About Do it Best and True Value
Do it Best is a member-owned cooperative serving independent hardware stores, home centers and lumber and building-material dealers. Its corporate overview explains the business model. The Fort Wayne office supports the organization; individual retail businesses handle their own local operations.
Do it Best completed its purchase of True Value in November 2024. True Value should therefore not be described simply as an unrelated competing wholesaler. For an individual purchase, continue identifying the actual selling business and its applicable policy.
Related Corporate Office Guides
See our Ace Hardware and True Value corporate office guides for related hardware-industry contacts.
Why Trust Corporate Office Headquarters?
We checked Do it Best’s corporate directory, retail contact page, FAQ and company information on September 11, 2026. Phone numbers were verified from published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with Do it Best.
Share Your Do it Best Review
Which store or ordering service did you use, what product was involved and how was the issue handled? Positive and negative experiences are welcome. Use the review form below and describe any follow-up or resolution without sharing private purchase documents.