Auto-Owners Insurance corporate office and headquarters are located in Lansing, Michigan. Auto-Owners Insurance Group operates through a mutual-company structure and sells its policies through local independent insurance agencies. This page provides the current headquarters address, corporate and general-contact numbers, group-company information, leadership, claims contacts, billing and payment guidance, roadside assistance, privacy resources, and complaint-escalation options.
Auto-Owners Insurance Corporate Office and Headquarters
- Primary company: Auto-Owners Insurance Company
- Corporate structure: Mutual insurance company and affiliated insurance group
- Headquarters address: 6101 Anacapri Boulevard, Lansing, MI 48917
- Corporate administrative phone number: 1-517-323-1200
- General contact number: 1-800-346-0346
- General-contact hours: Monday–Friday, 8:00 a.m.–4:30 p.m. Eastern Time
- Corporate fax: 1-517-323-8796
- Official website: Auto-Owners.com
- Agency locator: Find an Auto-Owners independent agent
The Anacapri Boulevard property is Auto-Owners Insurance’s home office and corporate headquarters. It supports executive leadership, underwriting, claims administration, investments, actuarial work, finance, legal, compliance, technology, Human Resources, communications, agent relations, and other corporate functions.
The headquarters is not a local independent insurance agency, public claims counter, auto-repair facility, roadside dispatch office, medical-bill processing center, premium-payment lockbox, or universal destination for policy and claim documents.
The 1-517-323-1200 number is the corporate and administrative telephone number. Policyholders should generally begin with their servicing independent agent or the appropriate specialized number listed below.
Auto-Owners Corporate Phone Versus General Contact
Auto-Owners publishes different numbers for corporate administration, general inquiries, claims, payments, and emergency services:
- Corporate administration: 1-517-323-1200
- General Auto-Owners contact: 1-800-346-0346
- After-hours claim reporting: 1-888-252-4626
- Auto, home, and business payments: 1-800-288-8740
- Road Trouble Service: 1-888-TOW-AOIC / 1-888-869-2642
The number 1-888-252-4626 is not general Customer Service. It is intended primarily for reporting a claim when the local independent agent is unavailable.
The number 1-800-288-8740 is the automated payment line for qualifying auto, home, and business policies. It is not the general corporate or claim number.
Auto-Owners Insurance Mailing Addresses
Corporate mailing address
Auto-Owners Insurance Company
P.O. Box 30660
Lansing, MI 48909-8160
This is a corporate mailing address. It should not automatically be used for premium payments, claim documents, medical bills, legal service, life-insurance forms, or documents intended for another Auto-Owners group company.
Corporate street address
Auto-Owners Insurance Company
6101 Anacapri Boulevard
Lansing, MI 48917
Before sending important correspondence, confirm the correct legal insurer and destination through the current policy, bill, claim correspondence, official form, or independent agent.
How Auto-Owners Insurance Uses Independent Agents
Auto-Owners distributes and services insurance through independent insurance agencies rather than relying primarily on a direct-to-consumer sales model.
The servicing independent agent should normally be the first contact for:
- Insurance quotes
- Coverage reviews
- Adding or removing vehicles and drivers
- Address changes
- Billing questions
- Renewal or nonrenewal questions
- Premium increases
- Policy cancellations
- Insurance cards and policy documents
- Reporting a new claim
- Identifying an assigned claim representative
An independent agency may represent Auto-Owners and other insurance companies. The agency is separate from the Auto-Owners corporate headquarters, even though it is authorized to sell and service Auto-Owners policies.
Auto-Owners Insurance Ownership and Mutual Structure
Auto-Owners Insurance Company is a mutual insurance company. It is not publicly traded and does not have a stock-market ticker.
A mutual insurance company is operated for the long-term interests of eligible policyholder members rather than outside public shareholders.
Some companies within the Auto-Owners Insurance Group are stock insurers owned within the group. The legal company shown on a policy determines which insurer is responsible for the contract and claim.
Auto-Owners Insurance Group Companies
Core companies within the Auto-Owners Insurance Group include:
- Auto-Owners Insurance Company: The group’s principal mutual property and casualty insurer
- Auto-Owners Life Insurance Company: Life insurance, annuity, and disability-income products
- Owners Insurance Company: Property and casualty insurer operating within much of the regional market
- Home-Owners Insurance Company: Property and casualty insurer operating in selected states
- Property-Owners Insurance Company: Property and casualty insurer operating in selected states
- Southern-Owners Insurance Company: Property and casualty insurer operating in Florida
Other affiliated groups include:
- Atlantic Casualty Insurance Company: Excess and surplus-lines insurance
- Concord Group Insurance Companies: Insurance operations in northern New England
- Capital Insurance Group: Insurance operations in selected western states
Customers should identify the exact legal company printed on the declarations page, insurance card, claim letter, premium notice, cancellation notice, or policy form.
The legal company name is important when:
- Filing an insurance-department complaint
- Sending a formal policy notice
- Submitting a proof of loss
- Disputing a cancellation or nonrenewal
- Requesting regulatory assistance
- Serving legal documents
Auto-Owners Leadership and Company Scale
- Chairman and Chief Executive Officer: Jamie P. Whisnant
Auto-Owners reports serving nearly three million policyholders through approximately 48,000 licensed agents in 26 states.
The company reports more than 6.2 million policies in force and more than 6,100 associates. Storefront agencies, claims offices, affiliated insurers, and regional companies may use different addresses and contacts from the Lansing headquarters.
Auto-Owners Products and Services
Depending on the state, insurer, eligibility, and agency, Auto-Owners may offer:
- Automobile insurance
- Homeowners insurance
- Condominium and renters insurance
- Rental-property and mobile-home insurance
- Farm insurance
- Flood insurance
- Umbrella insurance
- Motorcycle, ATV, motor-home, RV, boat, and trailer insurance
- Life insurance
- Annuities
- Disability-income insurance
- Business insurance
- Commercial automobile insurance
- Workers’ compensation insurance
- Surety bonds
- Commercial umbrella insurance
- Pet insurance and other specialty products
Product availability, underwriting company, terms, exclusions, discounts, limits, and rates vary by state and individual risk.
How to Report an Auto-Owners Claim
Auto-Owners instructs policyholders to contact the servicing independent agent first.
When the agent is unavailable, call:
- After-hours claim reporting: 1-888-252-4626
Before reporting a claim, gather:
- Policy number when available
- Date, time, and location of the event
- Description of what happened
- Names and contact details for the people involved
- Other insurance information
- Police, fire, or incident-report number
- Photographs or videos
- Information about injuries or property damage
- Emergency-repair, towing, or temporary-expense records
How to Track an Existing Claim
Policyholders with online access may review supported open claims and identify the assigned claim representative.
Customers without online access should contact the independent agent for the claim representative’s current telephone number and email address.
Third parties involved in an incident with an Auto-Owners policyholder may use the public claim-tracking route when available.
Keep a record of:
- Claim number
- Assigned claim representative
- Direct telephone number and email
- Dates and times of contacts
- Documents requested and submitted
- Estimates, invoices, and payments
- Outstanding questions
- The specific resolution requested
Auto-Owners Automobile Claims
After an automobile accident:
- Move to safety when possible.
- Call emergency services when injuries, danger, or legally required reporting are involved.
- Exchange driver, vehicle, and insurance information.
- Photograph the vehicles, road, traffic controls, and visible damage.
- Obtain witness information.
- Obtain the police or incident-report number.
- Contact the independent agent or after-hours claim service.
- Keep towing, storage, rental, repair, medical, and transportation records.
Do not sign a release or repair authorization that you do not understand. Do not admit legal liability at the scene, but provide accurate factual information to police and the insurers involved.
Auto-Owners Property Claims
For a homeowners, renters, farm, landlord, or business-property loss:
- Protect people from immediate danger.
- Contact emergency services when appropriate.
- Take reasonable steps to prevent additional damage.
- Photograph the condition before permanent repairs.
- Keep damaged property when safe and practical.
- Save temporary-repair and additional-living-expense receipts.
- Prepare an inventory of damaged or missing items.
- Ask the claim representative before discarding major evidence.
A denial based on groundwater, flooding, seepage, wear, deterioration, mold, maintenance, or another exclusion may depend on the precise source and cause of loss, policy language, endorsements, inspections, and applicable state law.
Request the claim decision and policy provisions in writing when coverage is denied or limited.
Water, Flood, Mold, and Groundwater Claims
Different water-related losses may be treated differently under a property policy. Examples include:
- Sudden plumbing discharge
- Roof or storm damage
- Sewer or drain backup
- Surface water
- Groundwater
- Foundation seepage
- Long-term leakage
- Flooding
- Mold resulting from a covered or excluded event
For a disputed water-loss claim:
- Ask for the complete written coverage decision.
- Request the policy provisions and exclusions relied upon.
- Preserve photographs, videos, damaged materials, plumber reports, remediation reports, and weather information.
- Document temporary repairs and mitigation expenses.
- Ask whether an engineer, plumber, adjuster, or other specialist inspected the cause.
- Request supervisory review when factual information was overlooked.
- Preserve appraisal, proof-of-loss, lawsuit, and regulatory deadlines.
Flood insurance is generally separate from an ordinary homeowners policy. When the independent agent is unavailable, qualifying flood claims may be reported at 1-800-233-1131.
Auto-Owners Glass and Windshield Claims
- Quest Claims Service: 1-888-295-2590
- Glass and windshield claim information
Auto-Owners uses Quest Claims Service and Safelite Solutions for qualifying glass claims. Policyholders may generally select the repair shop, subject to policy terms and the company’s claim process.
Before authorizing replacement:
- Confirm that glass coverage applies.
- Ask whether a deductible is due.
- Confirm whether repair is possible instead of replacement.
- Ask about calibration of safety and driver-assistance systems.
- Keep the invoice and warranty information.
Auto-Owners Road Trouble Service
- Road Trouble Service: 1-888-TOW-AOIC / 1-888-869-2642
- Availability: 24 hours a day, seven days a week
- Auto-Owners Road Trouble Service
The representative will verify whether the policy includes the applicable coverage and assist with locating a service provider.
Depending on the policy, assistance may include:
- Towing
- Battery jump-start
- Flat-tire assistance
- Vehicle lockout assistance
- Fuel or essential-fluid delivery
- Minor roadside mechanical assistance
Call emergency services first when a vehicle is in a dangerous traffic location, someone is injured, a fire is involved, or another immediate hazard exists.
Auto-Owners Workers’ Compensation Claims
- A-O Injury Hotline: 1-844-334-6475
- After-hours claim reporting: 1-888-252-4626
- Workers’ compensation claim information
The Injury Hotline provides access to medical professionals for workplace-injury triage and recommendations. It is not a replacement for emergency services.
After a workplace injury:
- Call emergency services for a potentially life-threatening condition.
- Notify the employer or supervisor promptly.
- Use the Injury Hotline when included in the employer’s program.
- Contact the employer’s independent insurance agent.
- Obtain the workers’ compensation claim number.
- Confirm treatment, network, pharmacy, and authorization instructions.
- Keep work-status notes, medical records, mileage records, and receipts.
Workers’ compensation rules differ by state. Employees, employers, and providers should follow the state-specific claim and medical-billing instructions.
Auto-Owners Billing and Payment Numbers
- Auto, home, and business payment line: 1-800-288-8740
- Mortgage billing and coverage: 1-855-229-5303
- Medical-provider billing inquiries: 1-833-255-9863, option 3
- Online payments: Auto-Owners payment options
Auto-Owners advises policyholders to contact the local independent agent with billing questions.
Do not send credit-card, bank-account, or payment information through the general website email form.
Auto-Owners Payment Mailing Address
The current official payment address published for Auto-Owners Insurance Company is:
Auto-Owners Insurance Company
P.O. Box 740312
Cincinnati, OH 45274-0312
Use the payment coupon and address printed on the current bill when it differs. Another group company, life-insurance product, mortgage arrangement, or policy system may use another address.
Before mailing a premium:
- Include the required coupon.
- Identify the policy or billing account as instructed.
- Do not mail cash.
- Keep proof of mailing and payment.
- Confirm that the payment posted before the due date or grace period expires.
Premium Increase, Renewal, and Nonrenewal Questions
A premium increase or underwriting change may involve:
- Statewide rate changes
- Vehicle or property characteristics
- Driving or claim history
- Construction and repair costs
- Catastrophe exposure
- Inflation
- Credit-based insurance information where permitted
- Discount changes
- Coverage or deductible changes
- Updated underwriting guidelines
Ask the independent agent for:
- A current declarations page
- An explanation of the change
- Discounts added or removed
- Changes in coverage or deductibles
- The effective date
- The stated reason for a nonrenewal
- Available coverage alternatives
How to Cancel an Auto-Owners Policy
Auto-Owners policies are normally serviced through the independent agency that wrote the coverage.
- Contact the servicing independent agent.
- Identify the exact policy to be canceled.
- Request the desired cancellation date.
- Ask whether a signed written request is required.
- Confirm whether a premium balance or refund remains.
- Request written confirmation of the effective cancellation date.
- Check later statements for drafts, credits, or outstanding balances.
Do not rely solely on removing an automatic payment or blocking a bank draft. That action may not cancel the insurance contract.
Do not cancel required auto, home, business, farm, life, or other insurance before replacement coverage is effective when continuous coverage is needed.
How to Escalate an Auto-Owners Claim Complaint
- Contact the assigned claim representative: Identify the claim number, disputed issue, and requested resolution.
- Request a written explanation: Ask for the policy language, estimate, valuation, exclusion, or evidence supporting the decision.
- Request supervisory review: Ask for the claim supervisor, branch manager, or other appropriate manager.
- Contact the servicing independent agent: The agent may assist with communication and policy identification but may not control the claim decision.
- Use the general company number: Call 1-800-346-0346 when the assigned contacts cannot be reached.
- Prepare a factual written timeline: Include dates, documents, prior responses, and the specific action requested.
- Preserve deadlines: An internal complaint does not necessarily extend proof-of-loss, appraisal, appeal, lawsuit, or regulatory deadlines.
- Contact the appropriate state insurance regulator: Use the state with jurisdiction over the policy and legal insurer.
The Lansing corporate office may refer a claim complaint to the local claims branch responsible for the loss.
How to File an Outside Insurance Complaint
Insurance complaints are generally handled by the insurance department in the state where the policy was issued or where the transaction and insurer are regulated.
Before filing:
- Identify the full legal underwriting-company name.
- Gather the policy and declarations page.
- Keep claim decisions, estimates, inspection reports, photographs, payment records, and correspondence.
- Create a factual timeline.
- Request a final written company response.
- Explain the exact resolution requested.
- Find a state insurance department and file a complaint
- Michigan DIFS complaint information
- Michigan DIFS consumer telephone: 1-877-999-6442
A regulator may review whether the insurer and agent followed applicable insurance law and policy procedures. The regulator does not act as the customer’s private attorney and may not resolve every disputed fact or award every requested payment.
Auto-Owners Privacy Requests
- Privacy telephone: 1-844-359-4595
- Privacy email: pr************@***ns.com
- Auto-Owners Privacy Policy
The privacy route may assist with privacy questions and applicable data-access, correction, deletion, or other privacy-rights requests.
The privacy department does not report or adjust claims, change insurance coverage, issue premium refunds, make payments, cancel policies, or dispatch roadside service.
Submit identity-verification information only through the secure process supplied by Auto-Owners.
Auto-Owners Insurance Fraud Reporting
- National Insurance Crime Bureau: 1-800-TEL-NICB / 1-800-835-6422
- Auto-Owners fraud email: In************@***ns.com
- Auto-Owners general contact: 1-800-346-0346
- Auto-Owners fraud-reporting information
Fraud reporting is intended for suspected intentional insurance fraud or theft. It is not the correct route for an ordinary coverage disagreement, premium complaint, delayed callback, or dissatisfaction with a settlement offer.
Provide factual information and avoid unsupported accusations about identifiable people.
Auto-Owners Careers and Human Resources
Auto-Owners does not publish the corporate or general-contact number as a dedicated public Human Resources line.
Career areas may include:
- Claims
- Underwriting
- Actuarial work
- Information technology
- Accounting and finance
- Investments
- Legal and compliance
- Marketing and agency relations
- Human Resources
- Customer and policy services
Applicants should follow the contact instructions in the official job posting. Current associates should use established manager, Human Resources, payroll, benefits, leave, ethics, safety, or employee-relations channels.
Do not publish Social Security numbers, employee IDs, tax forms, medical records, wage information, background checks, private manager details, or confidential employment correspondence.
Auto-Owners Reader Complaint and Review Theme
The visible reader submission on this page describes an alleged property-claim dispute involving flooring removed during an investigation, alleged continuing property and mold concerns, dissatisfaction with communication and inspection, and a denial reportedly based on groundwater.
This is one individual, unverified reader account. It does not establish:
- The actual cause of the loss
- The property’s condition
- Whether mold was professionally confirmed
- The policy provisions that applied
- The complete claim investigation
- Whether the agent or adjuster followed every required procedure
- A companywide pattern
A useful claim review should identify the policy type, state, general date of loss, claim category, internal escalation attempted, written reason given, and whether the issue was resolved. It should not publish the commenter’s age, income, home address, claim number, private employee names, medical information, or unsupported accusations.
Auto-Owners Insurance Competitors
Consumers comparing automobile, home, renters, life, farm, business, and related insurance products may also research:
- State Farm corporate office
- Dairyland Insurance corporate office
- Allstate corporate office
- GEICO corporate office
These are separate insurance companies and cannot access Auto-Owners policies, billing, claims, agents, online accounts, or complaint records.
Readers may also browse the Insurance Company Corporate Offices and Phone Numbers directory.
Official Auto-Owners Resources
- Official Auto-Owners Insurance website
- About Auto-Owners Insurance Group
- Auto-Owners history
- Auto-Owners annual report
- Contact Auto-Owners
- Agency locator
- Customer Center sign-in
- Online-access information
- Pay a bill
- Claims overview
- Report a claim
- Track a claim
- Automobile claims
- Property claims
- Workers’ compensation claims
- Glass and windshield claims
- Road Trouble Service
- Report suspected insurance fraud
- Privacy Policy
- Auto-Owners careers
Frequently Asked Questions
Where is Auto-Owners Insurance headquarters?
Auto-Owners Insurance is headquartered at 6101 Anacapri Boulevard, Lansing, MI 48917.
What is the Auto-Owners corporate-office phone number?
The corporate and administrative phone number is 1-517-323-1200.
What is the main Auto-Owners contact number?
Auto-Owners publishes 1-800-346-0346 for general contact Monday–Friday from 8:00 a.m.–4:30 p.m. Eastern Time.
What is 1-888-252-4626?
1-888-252-4626 is Auto-Owners’ after-hours claim-reporting number. It is not the general Customer Service number.
What is the Auto-Owners claims phone number?
Contact the servicing independent agent first. When the agent is unavailable, call 1-888-252-4626.
How do I find my Auto-Owners claim representative?
Sign in to online access and select the open claim, or contact the servicing independent agent.
Can a third party track an Auto-Owners claim?
Auto-Owners provides a public claim-tracking option for people involved in an incident with an Auto-Owners policyholder.
What is the Auto-Owners payment phone number?
Call 1-800-288-8740 for automated payments on qualifying auto, home, and business policies.
Where do I mail an Auto-Owners payment?
The current payment address published for Auto-Owners Insurance Company is P.O. Box 740312, Cincinnati, OH 45274-0312. Use the address on the current bill when it differs.
What is Auto-Owners’ general mailing address?
The company’s current corporate mailing address is P.O. Box 30660, Lansing, MI 48909-8160.
What is the Auto-Owners roadside-assistance number?
Customers with applicable Road Trouble Service coverage may call 1-888-869-2642, 24 hours a day.
What is the Auto-Owners glass-claim number?
Quest Claims Service can be reached at 1-888-295-2590 for qualifying Auto-Owners glass and windshield claims.
What is the Auto-Owners flood-claim number?
When the independent agent is unavailable, qualifying flood claims may be reported at 1-800-233-1131.
What is the Auto-Owners workers’ compensation injury hotline?
The A-O Injury Hotline is available at 1-844-334-6475.
Does Auto-Owners sell insurance directly?
Auto-Owners primarily sells and services insurance through local independent agencies.
Who owns Auto-Owners Insurance?
Auto-Owners Insurance Company is a mutual insurance company. It is not owned by a publicly traded parent company.
Is Auto-Owners Insurance publicly traded?
No. Auto-Owners does not have a public stock ticker.
Who is the CEO of Auto-Owners Insurance?
Jamie P. Whisnant is chairman and chief executive officer.
How many states does Auto-Owners operate in?
The core Auto-Owners regional business operates in 26 states through independent agencies. Affiliated companies may operate in additional states.
Is Owners Insurance Company the same as Auto-Owners?
Owners Insurance Company is a separate legal insurance company within Auto-Owners Insurance Group. The declarations page identifies which group company issued a particular policy.
How do I cancel an Auto-Owners policy?
Contact the servicing independent agent, request the effective cancellation date, complete any required written request, and obtain confirmation. Do not rely only on stopping an automatic payment.
How do I complain about an Auto-Owners claim representative?
Contact the representative, request a written explanation, ask for supervisory or branch review, involve the independent agent, and preserve all applicable deadlines. An unresolved complaint may also be filed with the appropriate state insurance department.
Can I visit Auto-Owners headquarters to file a claim?
No official source reviewed identifies the Lansing headquarters as a public walk-in claims center. Contact the independent agent, claim representative, or after-hours claim service.
What is the Auto-Owners Human Resources phone number?
No public general Human Resources number was verified. Applicants should use the official careers portal, and current associates should use internal HR channels.
How do I submit a privacy request?
Call 1-844-359-4595 or email pr************@***ns.com.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com reviewed Auto-Owners Insurance’s current Lansing headquarters address, corporate and general-contact telephone numbers, corporate fax and mailing address, independent-agent model, current claims and online-tracking routes, after-hours claim service, payment telephone and mailing instructions, mortgage and provider billing contacts, road trouble, glass, flood and workers’ compensation contacts, mutual ownership, group companies, affiliates, leadership, operating scale, privacy and fraud contacts, careers resources, existing image, relevant internal links, and the visible reader submission.
We distinguish Auto-Owners’ Lansing headquarters from independent agencies, local claims branches, payment processing, roadside assistance, glass-claim vendors, flood administration, workers’ compensation programs, affiliated insurers, privacy support, and state insurance regulators.
CorporateOfficeHeadquarters.com is independent and is not affiliated with Auto-Owners Insurance Company, Auto-Owners Life Insurance Company, Owners Insurance Company, Home-Owners Insurance Company, Property-Owners Insurance Company, Southern-Owners Insurance Company, Atlantic Casualty, Concord Group, Capital Insurance Group, an independent agency, claims representative, repair facility, medical provider, regulator, or government agency.
Page Update Note
This page was substantially revised on July 28, 2026. The update confirmed the current 6101 Anacapri Boulevard Lansing headquarters and 1-517-323-1200 corporate administrative number; added the current 1-800-346-0346 general-contact number, published hours, corporate fax, and P.O. Box 30660 mailing address; corrected 1-888-252-4626 from general Customer Service to after-hours claim reporting; corrected 1-800-288-8740 from general Customer Service to the auto, home, and business payment line; added mortgage and medical-provider billing numbers and the current Cincinnati payment address; added road trouble, glass, flood, and workers’ compensation contacts; explained the independent-agent model and agent-first claims process; added claim tracking and escalation guidance; clarified mutual ownership, legal group companies, affiliated insurers, leadership, operating scale, and product scope; added privacy, fraud, careers, cancellation, regulatory, billing, property, water-loss, automobile, workers’ compensation, and complaint guidance; reviewed and sanitized the single visible reader-submission theme; retained and recaptioned the accurate headquarters image; retained relevant competitor links; and added current official resources and headquarters-focused FAQs.
Disclaimer
This page is provided for general corporate-office, insurance, claims, billing, contact, and consumer-feedback information. CorporateOfficeHeadquarters.com does not represent Auto-Owners Insurance, an affiliated insurance company, an independent agency, claim representative, repair facility, medical provider, payment processor, regulator, attorney, or government agency.
Addresses, telephone numbers, executives, group companies, policy availability, agency relationships, support hours, payment instructions, claim assignments, underwriting decisions, coverage terms, and complaint procedures may change. Verify time-sensitive and policy-specific information through the declarations page, bill, insurance card, claim correspondence, official account, independent agent, insurer, or regulator responsible for the matter.
Nothing on this page is legal, financial, tax, insurance, claims, repair, medical, employment, privacy, or regulatory advice. Do not cancel required coverage, sign a release, discard claim evidence, stop necessary mitigation, or miss a proof-of-loss, appraisal, appeal, lawsuit, or regulatory deadline based solely on this page or a public comment.
CorporateOfficeHeadquarters.com cannot access a policy, make a payment, change or cancel coverage, report or adjust a claim, authorize repairs, dispatch roadside service, locate a claim payment, determine coverage, change a beneficiary, or contact Auto-Owners or an independent agent on a reader’s behalf.
Share Your Experience
Readers may share a firsthand Auto-Owners Insurance experience in the comments. Helpful submissions identify whether the concern involved the Lansing headquarters, an independent agency, general contact, an auto, home, farm, life, business, flood, or workers’ compensation policy, a claim, roadside assistance, payment, renewal, cancellation, privacy request, group company, or employment inquiry; the general state and department involved; the contact route used; the approximate response time; and whether the matter was resolved.
Do not publish full policy, claim, payment, banking, insurance-card, driver’s-license, vehicle-identification, medical, life-insurance, beneficiary, employee, privacy-request, or account numbers; Social Security numbers; dates of birth; passwords; verification codes; medical records; property addresses; tax forms; home addresses; private telephone numbers or email addresses; unredacted bills; signed releases; children’s information; confidential correspondence; or private agent and claim-representative details.
Do not identify individual agents, claim representatives, contractors, repairers, medical providers, employees, policyholders, beneficiaries, or other customers unnecessarily. Do not publish unsupported accusations that an identifiable person or company committed fraud, theft, bad faith, discrimination, retaliation, a crime, or intentional misconduct. Describe firsthand events, available records, and the requested resolution without presenting an unverified legal, insurance, medical, engineering, mold, or regulatory conclusion as established fact.
Spam, threats, doxxing, impersonation, discriminatory content, retaliation demands, unsupported criminal accusations, confidential policy and claim records, protected health information, private employee information, and sensitive financial, insurance, employment, or personal information may be edited, withheld, or removed.
