Travelers Insurance corporate headquarters is located at 485 Lexington Avenue in New York City. Travelers also maintains major executive and insurance operations in Hartford, Connecticut, including its Consumer Affairs correspondence office at One Tower Square.
Customers commonly search for the Travelers corporate office, headquarters phone number, customer service, claims department, billing assistance, Consumer Affairs, complaint escalation, rental reimbursement, policy cancellation, or help reaching an adjuster. Because Travelers uses separate departments for personal policies, business insurance, claims, billing, online accounts, agents, and written complaints, choosing the correct contact can help avoid delays.
Travelers Insurance Corporate Office and Headquarters
- Parent holding company: The Travelers Companies, Inc.
- Principal executive-office address: 485 Lexington Avenue, New York, NY 10017, USA
- Travelers corporate phone number: 1-917-778-6000
- Travelers Customer Advocacy: 1-866-336-2077
- Travelers company directory: 1-800-328-2189
- Consumer Affairs mailing address: Travelers, Attn: Consumer Affairs, One Tower Square, Hartford, CT 06183
- Official contact page: Contact Travelers
- Official website: travelers.com
Office clarification: The New York address is the principal executive office of The Travelers Companies, Inc. Travelers also maintains executive offices in Hartford, Connecticut, and St. Paul, Minnesota. Many insurance operations, Consumer Affairs functions, and claim-related departments are associated with Hartford.
Facility clarification: The New York headquarters is not a local insurance agency, claims inspection location, repair facility, payment-processing center, or guaranteed walk-in complaint office. Do not travel to the headquarters expecting an adjuster, policy-service representative, vehicle inspector, or payment counter to be available.
Travelers Customer Service Phone Numbers
Travelers uses different telephone numbers depending on whether the inquiry involves a personal policy, personal claim, business policy, business claim, online account, billing question, or corporate complaint.
Personal Insurance Policy Service and Billing
- Personal Insurance policy service and billing: 1-888-564-5043
- Availability: 24 hours a day, 365 days a year
- MyTravelers account: Sign in to MyTravelers
This route may assist with personal auto, home, boat, condominium, renters, umbrella, billing, payment, insurance-card, policy-document, and account-service questions. Your insurance agent may also be able to help with coverage changes and policy questions.
Personal Auto, Home, and Property Claims
- Personal Insurance claim reporting: 1-800-CLAIM33 or 1-800-252-4633
- Claim reporting: Available 24 hours a day, 365 days a year
- Claim-status support: Generally Monday–Friday, 8:00 a.m.–5:00 p.m. local time
- Online claim center: Travelers Claim Center
Business Insurance Contacts
- Business Insurance claims: 1-800-238-6225
- Business claim reporting: Available 24 hours a day, 365 days a year
- Business Insurance billing: 1-800-252-2268
- Business billing hours: Monday–Friday, 8:00 a.m.–8:00 p.m. ET
- Premium audit: 1-800-842-4271
Business policy-service questions should normally begin with the independent insurance agent or broker who placed or services the policy.
MyTravelers Technical Support
- MyTravelers technical assistance: 1-877-754-0481
- Technical-support hours: Monday–Friday, 8:00 a.m.–8:00 p.m. ET
- MyTravelers for Injured Employees technical support: 1-844-240-7051
Travelers Customer Advocacy and Consumer Affairs
The number 1-866-336-2077 is Travelers’ Customer Advocacy line. It is intended for people who are unsure which Travelers department should handle their request or who need help being routed to the appropriate team.
It should not replace the direct claims, policy-service, billing, or technical-support number when the correct department is already known.
Written Travelers Complaint Address
Travelers publishes the following address for written consumer complaints:
Travelers
Attn: Consumer Affairs
One Tower Square
Hartford, CT 06183
A written complaint should include:
- The policyholder or claimant’s name
- The general policy or claim type
- The claim or policy number on the private correspondence
- The date and location of the loss
- The adjuster or department involved
- A concise timeline
- Previous escalation attempts
- The resolution requested
- Copies rather than originals of important documents
Do not send payments, original titles, irreplaceable photographs, medical records, settlement checks, or original legal documents to the New York headquarters or Consumer Affairs address unless Travelers specifically instructs you to do so.
How to Escalate a Travelers Insurance Complaint
- Contact the correct department first. Use the personal-policy, personal-claims, business-claims, business-billing, or technical-support number that matches the issue.
- Keep a contact log. Record the date, time, representative, adjuster, supervisor, department, promise, deadline, and result of each conversation.
- Ask for a supervisor. When an assigned representative or adjuster cannot resolve the concern, request review by a supervisor or claim manager.
- Use secure written communication. Upload supporting documents through MyTravelers, the Claim Center, secure messaging, or another channel provided by the claim professional.
- Contact Customer Advocacy. Call 1-866-336-2077 when the correct internal route is unclear or previous contacts have not directed the concern properly.
- Send a written Consumer Affairs complaint. Explain the timeline, disputed decision, previous contacts, supporting records, and requested resolution.
- Contact the state insurance department when appropriate. Use the NAIC insurance-department directory to locate the regulator for the applicable state.
A corporate complaint does not automatically change policy language, create coverage, reverse a liability decision, increase policy limits, extend a deadline, or guarantee payment. Claim outcomes depend on the policy, underwriting company, facts, documentation, applicable law, and investigation.
Travelers Claim Complaints
Claim complaints commonly involve communication, coverage decisions, repair estimates, depreciation, deductibles, rental reimbursement, liability, claim delays, settlement amounts, supplemental estimates, contractor disagreements, medical documentation, subrogation, or payment timing.
Before Escalating a Claim
Collect and organize:
- The claim number
- The underwriting company shown on the policy or claim correspondence
- The adjuster’s name and contact information
- The date and location of the loss
- Photographs and videos
- Repair estimates and invoices
- Police, fire, incident, or weather reports when applicable
- Rental, towing, storage, temporary-housing, or mitigation receipts
- Contractor, mechanic, medical, or expert documentation
- Prior letters, emails, secure messages, and settlement explanations
- The exact decision or delay being disputed
Ask the adjuster to identify the policy provision, coverage limit, deductible, valuation method, exclusion, estimate, or factual conclusion supporting the decision.
Claim Delay or Communication Complaint
If an adjuster has not responded, send a concise message that includes the claim number, date of the last contact, outstanding question, documents already submitted, and the response requested.
If there is still no response:
- Call the claim number associated with the policy type
- Ask for the adjuster’s supervisor or claim manager
- Request confirmation that all submitted documents were received
- Ask whether additional information is required
- Request a realistic decision or follow-up date
- Contact Customer Advocacy if the claim remains improperly routed
Denied or Partially Paid Claim
Ask Travelers to provide the decision and supporting policy language in writing. Compare the explanation with the policy declarations, endorsements, exclusions, deductibles, limits, and loss documentation.
Keep track of any policy, contractual, appraisal, administrative, or legal deadline. CorporateOfficeHeadquarters.com cannot interpret an insurance policy, determine coverage, calculate damages, or provide legal advice.
Rental-Car Reimbursement Complaints
Rental reimbursement may be limited by a daily amount, total dollar amount, number of authorized days, selected vehicle class, repair completion date, policy terms, or claim-specific authorization.
Before accepting or extending a rental, ask Travelers and the rental company to confirm:
- The daily covered amount
- The maximum total benefit
- The approved rental class
- The date coverage began
- The last authorized rental day
- The remaining available benefit
- Whether taxes, fuel, optional coverage, upgrades, and fees are included
- Who will notify the renter when the limit is approaching
- What charges become the renter’s responsibility
Keep emails, text messages, voicemail, rental agreements, repair dates, extension approvals, and receipts. A longer repair period does not necessarily increase the rental-reimbursement limit stated in the policy.
Auto Repair, Estimate, and Supplement Complaints
Auto claims can involve a Travelers-recommended repair facility, a customer-selected shop, direct repair programs, supplements, parts availability, total-loss valuation, diminished value, or disagreements over repair methods.
For a repair dispute, retain:
- The original estimate
- Supplemental estimates
- Photographs of the damage
- Parts invoices
- Repair procedures
- Calibration and diagnostic records
- Pickup and completion dates
- Warranty information from the repair shop
Clarify whether the complaint concerns Travelers’ coverage decision, the repair shop’s workmanship, a delayed part, or another company. Different parties may be responsible for different parts of the problem.
Homeowners and Property Claim Complaints
Property claims may involve coverage, mitigation, drying, roofing, depreciation, replacement cost, actual cash value, matching, additional living expenses, contractor estimates, damaged contents, mold, water intrusion, fire, wind, theft, or liability.
Preserve damaged property when reasonably safe and when Travelers has not authorized disposal. Take photographs before emergency work, keep mitigation invoices, and ask contractors to separate emergency services from permanent repairs.
Do not delay emergency steps needed to protect people or prevent additional damage. Policyholders generally should take reasonable action to protect covered property while preserving evidence and documentation.
Subrogation and Reimbursement Demands
Travelers may pursue reimbursement from a person or company it believes is legally responsible for a loss paid under a policy. This is commonly called subrogation.
A person receiving a Travelers demand should:
- Read the letter carefully
- Confirm the claim number and Travelers entity involved
- Note every response deadline
- Preserve photographs, contracts, messages, incident reports, and insurance information
- Notify the person’s own insurer when appropriate
- Request an itemized explanation of the amount demanded
- Use the Travelers contact information shown on the letter
- Seek qualified advice when liability or a significant financial demand is disputed
Do not ignore a subrogation letter, but do not publish it publicly or assume that the demand conclusively establishes legal responsibility.
Policy Billing, Premium, and Cancellation Complaints
Policy-service concerns may involve a premium increase, missed payment, automatic payment, installment fee, returned payment, cancellation notice, nonrenewal, insurance card, address change, vehicle change, driver change, escrow payment, agent error, or policy-document problem.
For a personal policy, call 1-888-564-5043 or contact the servicing agent. For a business policy, begin with the independent agent or broker.
Before canceling a policy:
- Confirm the requested effective date
- Ask whether written authorization is required
- Confirm any earned premium, refund, or remaining balance
- Understand whether a lender, lease, contract, or state law requires continuous coverage
- Obtain written cancellation confirmation
- Do not simply stop payment without understanding the consequences
Travelers Insurance Agents and Brokers
Travelers distributes many policies through independent insurance agents and brokers. The agent may be a separate business rather than a Travelers employee.
An agent or broker may assist with:
- Quotes and applications
- Coverage selections
- Policy changes
- Certificates of insurance
- Adding or removing vehicles, properties, drivers, or locations
- Renewal questions
- Communication with Travelers underwriting or policy service
A claim decision is generally handled by Travelers’ claim department rather than the independent agent. Complaints about an agent’s conduct may need to be directed to the agency owner, Travelers, or the applicable state licensing authority depending on the circumstances.
Workers’ Compensation Claims
Workers’ compensation claims have separate claim professionals, medical-provider processes, state rules, and secure account tools.
- MyTravelers for Injured Employees technical support: 1-844-240-7051
- Medical Provider Inquiry Center: 1-877-228-2758
Workers’ compensation comments should not disclose diagnoses, treatment records, dates of birth, Social Security numbers, wage statements, medical-provider details, settlement information, or private employment records.
Travelers Legal Companies and Policy Issuers
The Travelers Companies, Inc. is the publicly traded parent holding company. Travelers insurance policies may be issued by The Travelers Indemnity Company or another affiliated underwriting company.
Check the policy declarations, insurance card, cancellation notice, billing statement, claim letter, or legal notice for:
- The exact underwriting company
- The policy number
- The state of issue
- The agent or broker
- The applicable claim department
- The payment or correspondence address
The New York holding company should not automatically be named as the insurer responsible for every policy or claim.
Travelers Ownership, Leadership, and Operating Status
The Travelers Companies, Inc. is an active publicly traded property-and-casualty insurance holding company.
- Company: The Travelers Companies, Inc.
- Stock exchange and ticker: New York Stock Exchange, TRV
- Chairman and Chief Executive Officer: Alan D. Schnitzer
- Parent company: None
- State of incorporation: Minnesota
- Principal executive office: New York, New York
- Additional executive offices: Hartford, Connecticut, and St. Paul, Minnesota
- Operating status: Active
Travelers primarily provides property-and-casualty insurance for individuals, businesses, government organizations, and other customers. Products are offered through multiple underwriting affiliates, agents, brokers, and distribution arrangements.
Travelers Reviews and Complaints
The current visible CorporateOfficeHeadquarters.com submissions include individual experiences involving:
- A rental-car reimbursement dispute after an auto claim
- Alleged confusion over the total rental benefit and last covered rental day
- Communication concerns involving a claim representative and rental company
- A reimbursement or subrogation demand following water damage from another condominium unit
- A disagreement regarding responsibility for the underlying property loss
These are individual reader-submitted accounts and have not been independently verified by CorporateOfficeHeadquarters.com. They do not establish that every Travelers policy, claim, adjuster, agent, repair facility, rental arrangement, or Consumer Affairs interaction has the same outcome.
Insurance experiences can differ according to the policy, underwriting company, coverage, deductible, limit, endorsement, state law, loss facts, documentation, assigned adjuster, agent, repair facility, claimant status, and available evidence.
Travelers Competitors and Related Insurance Resources
Travelers competes with national and regional property-and-casualty insurers offering auto, homeowners, renters, condominium, umbrella, business, workers’ compensation, and specialty insurance.
- State Farm Corporate Office Headquarters
- Allstate Corporate Office Headquarters
- Farmers Insurance Corporate Office Headquarters
- Progressive Corporate Office Headquarters
- GEICO Corporate Office Headquarters
- Insurance Company Corporate Offices and Phone Numbers
Travelers Insurance Corporate Office FAQs
Where is Travelers Insurance headquartered?
The Travelers Companies, Inc. has its principal executive offices at 485 Lexington Avenue, New York, NY 10017. Travelers also maintains important executive and operational offices in Hartford, Connecticut, and St. Paul, Minnesota.
What is the Travelers corporate office phone number?
The Travelers Companies, Inc. corporate telephone number is 1-917-778-6000.
What is the main Travelers customer-service number?
The correct number depends on the issue. Personal Insurance policy service and billing is available at 1-888-564-5043. Customer Advocacy can help route uncertain inquiries at 1-866-336-2077.
What is the Travelers claims phone number?
For personal auto, home, and property claims, call 1-800-252-4633. For Business Insurance claims, call 1-800-238-6225.
Can I report a Travelers claim 24 hours a day?
Yes. Travelers permits personal and business claim reporting by telephone or online 24 hours a day, 365 days a year. Claim professionals handling status questions generally have separate weekday business hours.
What is Travelers Customer Advocacy?
Travelers Customer Advocacy at 1-866-336-2077 helps route customers who are unsure which department should handle a request. It is not the direct claims or personal-policy-service number.
What is the Travelers Consumer Affairs address?
Written consumer complaints may be mailed to Travelers, Attn: Consumer Affairs, One Tower Square, Hartford, CT 06183.
Why is Travelers headquartered in New York but associated with Hartford?
The Travelers Companies, Inc. identifies New York as its principal executive-office location. Travelers also has extensive executive, insurance, claim, Consumer Affairs, and historical operations in Hartford.
Is One Tower Square the Travelers headquarters?
One Tower Square is an important Travelers office in Hartford and the published Consumer Affairs complaint address. The parent company’s principal executive office is at 485 Lexington Avenue in New York.
Can I walk into the Travelers New York headquarters to file a claim?
Do not assume the New York headquarters accepts walk-in claims, inspections, payments, complaints, or claim documents. File the claim through the official claims number or online Claim Center.
How do I complain about a Travelers adjuster?
Contact the adjuster first, then ask for the adjuster’s supervisor or claim manager. Keep a written contact log. If the matter remains unresolved, contact Customer Advocacy and consider a written Consumer Affairs complaint.
How do I dispute a Travelers claim decision?
Ask for the decision and supporting policy language in writing. Organize the policy, estimates, photographs, expert findings, and previous communications. Use internal escalation and contact the appropriate state insurance department when necessary.
How do I contact Travelers about rental reimbursement?
Use the personal claim number at 1-800-252-4633 and contact the assigned adjuster. Ask for the daily limit, total limit, authorized end date, remaining benefit, and responsibility for uncovered rental charges.
How do I contact Travelers about a business-insurance claim?
Call 1-800-238-6225. Business claims can be reported by telephone or online 24 hours a day.
How do I contact Travelers about a billing problem?
For a personal policy, call 1-888-564-5043. For Business Insurance billing, call 1-800-252-2268. Business policy-service questions should generally begin with the agent or broker.
Who owns Travelers Insurance?
The Travelers Companies, Inc. is publicly traded on the New York Stock Exchange under the ticker TRV. It does not have a corporate parent company.
Who is the CEO of Travelers?
Alan D. Schnitzer is Chairman and Chief Executive Officer of The Travelers Companies, Inc.
Is The Travelers Companies, Inc. the insurer named on every policy?
No. The Travelers Companies, Inc. is the parent holding company. Policies may be underwritten by The Travelers Indemnity Company or another affiliated insurer identified on the declarations page and policy documents.
How do I file a complaint with my state insurance department?
Use the NAIC insurance-department directory to locate the insurance regulator for the applicable state and follow that department’s complaint instructions.
Travelers Customer Service Resource
For additional Travelers policy, billing, claims, roadside, business-insurance, workers’ compensation, and account contacts, visit Travelers Insurance Customer Service, Claims, and Billing on CustomerServiceNumbers.com.
Official Travelers Resources
- Official Travelers website
- Travelers contact information
- Travelers online message form
- Travelers Claim Center
- File a Travelers claim
- Check a Travelers claim
- MyTravelers account access
- Find a Travelers insurance agent
- Travelers Investor Relations
- Travelers privacy statements
- State insurance department directory
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes corporate addresses, headquarters telephone numbers, ownership details, leadership information, facility distinctions, customer-support routes, complaint guidance, and reader-review information for major companies and consumer brands.
For this Travelers Insurance page, we reviewed current company filings, the Travelers annual report, official policy-service and billing contacts, personal and business claims numbers, Customer Advocacy information, Consumer Affairs correspondence instructions, company leadership, ownership, privacy resources, state regulatory guidance, and the themes visible in current reader submissions.
CorporateOfficeHeadquarters.com is an independent information and review website and is not operated by Travelers.
Page Update Note
This page was updated on July 27, 2026 to verify the New York principal executive-office address and corporate telephone number; distinguish the New York headquarters from Hartford and St. Paul executive offices; correct 1-866-336-2077 from general customer service to Customer Advocacy; add current personal-policy, personal-claims, business-claims, billing, technical-support, and company-directory numbers; add the official Consumer Affairs complaint address; distinguish the parent holding company from Travelers underwriting affiliates; update ownership and leadership; expand claim, rental reimbursement, repair, property, subrogation, billing, cancellation, agent, and regulatory escalation guidance; summarize current visible review themes; preserve and center the existing image; add the current CustomerServiceNumbers.com Travelers resource; and retain relevant insurance-company internal links.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with The Travelers Companies, Inc., The Travelers Indemnity Company, any Travelers underwriting affiliate, Travelers agent, broker, adjuster, claim professional, repair facility, contractor, rental-car company, medical provider, payment processor, roadside provider, insurer, or state regulatory agency.
This page is provided for informational, review, rating, feedback, and complaint purposes only. It is not insurance, legal, financial, medical, repair, coverage, liability, or claim-settlement advice. Corporate addresses, phone numbers, department hours, underwriting entities, policy procedures, claim contacts, payment addresses, leadership roles, and escalation processes can change.
Coverage and claim outcomes depend on the policy, declarations, endorsements, exclusions, deductibles, limits, underwriting company, state law, claim facts, investigation, and documentation. Verify important information through Travelers, the assigned adjuster, the policy, the agent or broker, the applicable state insurance department, or a qualified professional.
Share Your Experience
Have you contacted Travelers corporate headquarters, Customer Advocacy, Consumer Affairs, a claim adjuster, claim supervisor, policy-service representative, agent, broker, MyTravelers support team, or state insurance department? Share your experience below and explain the general policy or claim type, contact route used, and whether the issue was resolved.
Please do not post a full policy or claim number, Social Security number, driver’s-license information, VIN, license plate, payment-card information, banking details, home address, private phone number, personal email address, medical records, workers’ compensation documents, accident report, settlement communication, complete repair estimate, account password, verification code, or private employee information.
Comments containing spam, threats, discriminatory material, doxxing, impersonation, unsupported criminal accusations, private claim documents, or sensitive personal information may be edited, withheld, or removed. Describe firsthand experiences accurately and distinguish documented facts from opinions, assumptions, and information received from another person.