Ruger’s corporate headquarters is in Mayodan, North Carolina. The company, legally named Sturm, Ruger & Company, Inc., publishes separate contacts for corporate inquiries and customer service. Below are its current headquarters details, complaint guidance, service-case contacts, safety resources, and careers information.
Quick Answer: Ruger lists its principal executive offices at 700 S. Ayersville Road, Mayodan, NC 27027, USA. The corporate telephone number reported in its July 2026 SEC filing is 203-259-7843.
For customer assistance, call 336-949-5200 or use the official Ruger customer-service form. The customer-service number is not identified as a dedicated Human Resources line.
On This Page
- Corporate office and headquarters address
- Phone numbers and contact options
- Complaints and escalation
- Existing service cases and charge questions
- Recalls and safety concerns
- Retailer and ShopRuger order concerns
- Human Resources and careers
- Company information and ownership
- Related corporate office and customer service guides
- Official resources
- Frequently asked questions
- Share your experience
Ruger Corporate Office and Headquarters Address
- Legal company name: Sturm, Ruger & Company, Inc.
- Principal executive offices: 700 S. Ayersville Road, Mayodan, NC 27027, USA
- Corporate telephone: 203-259-7843
- Customer service: 336-949-5200
- Official website: Ruger.com
Ruger’s July 29, 2026 SEC filing confirms the Mayodan address and corporate telephone number. The Prescott, Arizona address shown in some older headquarters listings is not the principal executive office address in this filing.
Corporate correspondence: Confirm the intended department before mailing a business letter or arranging a visit. A headquarters listing is not authorization to send a firearm or other product there. Obtain any necessary instructions directly from the responsible Ruger team.
Ruger Phone Numbers and Contact Options
Choose the contact that matches your inquiry. Corporate business, customer-service cases, retail orders, employment, and shareholder matters have different purposes.
| Purpose | Contact | What to know |
|---|---|---|
| Corporate inquiries | 203-259-7843 | Company telephone number reported in the current SEC filing. |
| Customer-service call center | 336-949-5200 | Customer concerns and assistance with the appropriate support category. |
| Written inquiries and existing cases | Customer-service form | Select the relevant subject, including the existing-RMA option for an ongoing case. |
| Product safety notices | Recall and Safety Announcements | Official notices and manufacturer contact instructions. |
| Existing ShopRuger orders | Choose the ShopRuger order category | Questions about an order already placed through ShopRuger. |
| Job opportunities | Ruger Careers | Official employment information and application link. |
| Investor and shareholder information | Investor Relations | Corporate reports and shareholder administration, not customer complaints. |
Customer-service hours: Ruger’s contact page lists Monday–Friday, 8 a.m.–5 p.m. Eastern Time. These are call-center hours, not a published schedule for corporate visits.
How to File and Escalate a Ruger Complaint
For an unresolved customer-service issue, begin with the team handling the case. A clear written summary can help distinguish the original concern from a later problem with communication, timing, or charges.
- Identify the issue. Explain whether the concern involves an existing service case, a safety report, an order, or a support interaction.
- Summarize the timeline. Include relevant dates, previous contacts, and any case reference through a private channel.
- Keep supporting records. Retain receipts, written estimates, correspondence, and any findings already provided by the company.
- State the requested outcome. Ask for a status update, explanation, charge review, or review of the unresolved concern.
- Request further review. Reference the existing case and ask whether the appropriate supervisor can review what remains unresolved.
Ask for a case number and an expected follow-up date. Keep a written record of approved adjustments. These steps are suggestions for organizing a complaint, not a published guarantee of escalation, reimbursement, or a particular response time.
Existing Ruger Service Cases and Charge Questions
Following Up on an Existing Case
The customer-service form includes a category for following up on an existing RMA, or return authorization. Use that category when you already have a service reference rather than presenting the matter as an unrelated new request.
Ask the assigned team to confirm the case status, any outstanding information, and when another update should be expected. If an earlier response did not address the reported concern, describe that gap and request a written explanation. Do not attempt to reproduce a suspected unsafe condition to document it.
Estimates, Service Charges, and Refund Requests
Before agreeing to a charge, ask what it covers and whether additional approval will be required if the estimate changes. Keep the written estimate, authorization, and final invoice together.
Ask Ruger to confirm the service terms applicable to your specific situation. Do not assume every issue qualifies for free service, a replacement, or a lifetime warranty. For a disputed charge or promised refund, request the approved amount, processing status, and the team responsible for the adjustment.
Ruger Recalls and Product Safety Concerns
Ruger maintains a dedicated Recall and Safety Announcements page. Review the official notice for the relevant product and ask the manufacturer to confirm whether it applies to your item. An older discussion, review, or general corporate directory is not a substitute for current safety information.
Suspected safety problem: Stop using the firearm and contact Ruger for guidance. Do not attempt to test, modify, or repair a suspected defect based on advice in a public comment. For an immediate threat to life or safety, contact local emergency services.
Provide identifying information only through the manufacturer’s verified private channel. This page does not determine recall eligibility or certify that a particular firearm is safe. General manufacturer safety resources are available on the Ruger Safety Information page.
Retailer and ShopRuger Order Concerns
For a receipt, store charge, delivery, or refund disagreement, identify the business that processed the transaction. Start with that seller for its own order records and policies; a manufacturer service case does not automatically resolve a separate retailer-account issue.
For an existing ShopRuger order, select the order-related category on Ruger’s customer-service form. Provide the order reference, date, and specific discrepancy privately. Ask for written confirmation of any approved correction or refund.
Keep retail-order and manufacturer-service references separate when both businesses are involved. Do not assume a retailer can decide the outcome of Ruger’s review, or that corporate headquarters handles a seller’s refund.
Ruger Human Resources, Employment Verification, and Careers
The official Ruger Careers page links to current openings and its application system. Use that route for job applications rather than sending employment documents through a product-support form.
Current and former employees should use the HR or payroll contacts provided in their employment records for benefits, tax documents, workplace concerns, and employment verification. Confirm the authorized verification process before sharing personnel information.
HR phone clarification: 336-949-5200 is the published customer-service call center. Neither it nor the corporate telephone number is verified here as a dedicated public HR or employment-verification line.
About Sturm, Ruger & Company and Its Ownership
Sturm, Ruger & Company, Inc. is an American firearms manufacturer founded in 1949. Its product categories include rifles, pistols, and revolvers. Current company materials identify Ruger, Marlin, and Glenfield among its brands.
Ruger is publicly traded on the New York Stock Exchange under RGR. Its Investor Relations page provides company reports and shareholder information. Public-company status does not by itself establish product quality or guarantee a customer-service outcome.
Registered shareholders should follow the transfer-agent instructions in the investor directory. Investors whose shares are held through a brokerage should contact that brokerage for account administration. Customer complaints belong with customer service, not the shareholder transfer agent.
Related Corporate Office and Customer Service Guides
These independent guides address retailer contacts and outside complaint assistance. They are not Ruger support departments or recommendations to purchase a product.
CorporateOfficeHeadquarters.com
- Sportsman’s Warehouse corporate office — retailer contacts for a separate store or transaction concern involving that business. Manufacturer service questions should still go to Ruger.
CustomerServiceNumbers.com
- Better Business Bureau customer service and complaints — an explanation of BBB contacts and marketplace complaint procedures. BBB is not Ruger customer service or a government regulator.
Review the BBB’s own information before using its services. An outside complaint does not replace a safety report to the manufacturer or guarantee a resolution.
Official Ruger Resources
- July 2026 SEC filing with corporate address and telephone
- Customer-service contact form and call-center hours
- Recall and Safety Announcements
- Manufacturer safety information
- Careers and official application links
- Investor Relations and shareholder resources
Frequently Asked Questions About Ruger Headquarters
Where is Ruger’s corporate headquarters?
The company’s July 2026 SEC filing lists 700 S. Ayersville Road, Mayodan, NC 27027 as its principal executive offices.
What is the Ruger corporate office phone number?
The corporate telephone reported in that filing is 203-259-7843. Customer-service inquiries have a separate contact: 336-949-5200.
Is 200 Ruger Road in Prescott the current headquarters?
No. The current principal executive office address is in Mayodan, North Carolina. Confirm the correct department before using any factory or historical address for correspondence.
How do I complain about an unresolved Ruger service case?
Use customer service, reference the existing case, explain what remains unresolved, and request review by the appropriate supervisor. Keep a written record of earlier responses and approved adjustments.
Where can I check Ruger recall information?
Use Ruger’s official Recall and Safety Announcements page and ask the manufacturer to confirm whether a notice applies to your product. Do not rely on a public review to determine safety.
Is the customer-service number also Ruger’s HR number?
No dedicated HR designation has been verified for it. Applicants should use Ruger Careers; employees should use their authorized HR contacts.
Does posting here contact Ruger?
No. A comment on CorporateOfficeHeadquarters.com does not open a Ruger case, report a safety concern to the company, authorize a return, or request a refund.
Ruger Reviews and Complaints Guidance
A useful review describes a firsthand experience with corporate correspondence, customer support, an existing service case, or an order issue. Explain the contact route, general timeline, company response, and outcome without publishing identifying product or account information.
Distinguish your observations from a technical conclusion about a defect. Individual reviews do not establish a recall, prove the safety of a product, or represent every customer’s experience.
Why Trust CorporateOfficeHeadquarters.com?
This guide checks Ruger’s headquarters and corporate telephone against a 2026 SEC filing and uses official company resources for customer service, safety notices, careers, and investor information. It distinguishes the corporate office from customer support rather than assigning one number to every department.
Contact details and procedures can change. Confirm case-specific instructions directly with Ruger. General complaint suggestions are not presented as guaranteed company policies or outcomes.
Disclaimer
CorporateOfficeHeadquarters.com is an independent information and review website, unaffiliated with Sturm, Ruger & Company, Inc. or its brands. We cannot access company records, evaluate firearm safety, authorize service, issue refunds, or contact Ruger on your behalf. This guide provides corporate and customer-service information, not firearm operating, repair, purchasing, legal, or investment advice. Names and trademarks belong to their owners.
Share Your Ruger Review or Complaint
Have you contacted Ruger about a corporate inquiry, service case, order concern, or unresolved complaint? Describe the issue, contact method, response, and outcome below.
Privacy: Do not publish firearm serial numbers, storage locations, license or identification documents, complete order or service numbers, payment details, passwords, employee records, private contact information, or photographs containing confidential information.
Last updated: September 11, 2026.