I'd like to see CC make a public statement as to what their position is on support of the Constitution of the United States of America. This is because they have aligned themselves with AARP, which is known NOT to fully support our American Constitution, but does not offer any discounts with associations like ASA which DOES fully support the Constitution. I was told by one CC Rep. that this is "political". No, it isn't. It's AMERICAN. Let's see what your stand is on the subject, please. You offer good deals on service; now let's see what you offer the American people. Thank you. Respectfully, Dee Schauer, Boyd, Texas
I can't believe the ranting of Ms. Schauer, the right-wing Texan who believes CC is not serving the American people. Good Grief!! The members of AARP are Americans, and whether they agree with the AARP political stances is immaterial to their loyalty to our country. I can't help but wonder in Ms. Schauer's world if only members of the NRA are true, constitutionalist Americans. I am an AARP member; I believe in the U.S. Constitution as the best plan ever created for government existence, and I have the physical and mental scars from my military service in Vietnam to show my loyalty. I am perfectly satisfied with the marketing philosophy of Consumer Cellular.
To: John Merrick, CEO Title: "What a difference a day makes" A week ago, plus or minus, we liked your company. Then things went south big time. The problem surfaced when we recently found out my cell phone, the one with the fuzzy camera, was covered under a one year warranty. When I called about it earlier this year, the agent said I needed to buy a replacement. So last week, a kindly supervisor, Julie, offered a slightly better model for the mere cost of $1.05, tax. Turns out the phone was covered. Then things hit Antarctica. Upon perusing our online checking account, we discovered the $1.05 was pulled on September 4th (as agreed upon) - then an additional $16.05 charge on the 5th. Say: What? Does the phrase "unauthorized withdrawal" mean anything to Consumer Cellular? Do you grasp that besides being illegal, even such small amounts can wreak havoc in one's checking account?(Ex., you've just paid rent to a strict landlord and now your rent check bounces. S/he is irate and one's bank slaps a $35.00 overdrawn fee on top of it. See how one act, intended or inadvertent, creates a train of trouble?) And there's more. On Friday, September 6th when we called Consumer Cellular to protest - climbing up the hierarchy, your three staff members, inclusing Superviser Devon (sp?) and Superviser of the Supervisers Cole were unhelpful - in fact, if you've retained the calls ("for quality control purposes"), may we suggest you use them in training seminars under "How to Make Unhappy Customers More Unhappy"? They just wanted to blame Julie! The first agent, Kerry, thought a superviser would be unnecessary and then after five minutes, connected me to one without notice. And imagine: None of your staff would return the unauthorized withdrawal saying "We're not able to do that"; instead, they said it'd been used to reduce our current bill (a whopping $43 or something). C'mon, this is shabby and cries out for redress! As a result of your staff's incompetence, we have filed a complaint with AARP who, for some reason, thinks you're the cat's meow and filed a Claim with our bank, Bank of America who, out of courtesy, automatically refunded the $16.05 and will be investigating further and contacting you to get it back. The Better Business Bureau will also get a complaint. Time for better training, huh?
i'm going through this very thing right now. do not go to the better business bureau. they won't do anything. consumer cellular has bribed the bbb for their a rating. you can't trust the bbb any more. all they are is a company that you can bribe to get a good rating.
Do go to: WWW.FCC.GOV/COMPLAINTS WRITE IT OUT THE MORE THEY HEAR ABOUT CC THE MORE INTEREST THE FCC WILL SHOW TOWARDS THAT BUSINESS AND BEGAN EXAMINING THEIR ENTIRE POLICIES
FORGET BBB WWW.FCC.GOV/COMPLAINTS online complaints I have spoken to an agent there that is VERY interested in CCSEE HOW CC LIKES THEM APPLES
Sold my husband a smart phone that won't hold a charge & they refuse to make it right & some smart ass kid is hateful when we try to get a new battery. DO NOT USE THIS COMPANY!
YES, unfortunately CC is getting too big for their pants and it's time to take them down a notch. Pls join me at: WWW.FCC.GOV/ COMPLAINTS for justice rather than just being butt hurt DO SOMETHING...cc has gone tyrannical it's time to stop them.
CONSUMER CELLULAR! I pomise you I will singly handedly take you down thru the FCC.How F...ing dare you charge my cell phone for minutes for an entire call after it had been forwarded to my lanline! You say you are ok with your policy...HELL YOU SAY?PEOPLE, GO TO WWW.FCC.GOV/COMPLAINTS They will hear you and get justice. If you need help call me at: 253-582-0778 Grandma
They are charging me for text/data plan even though they refuse to support data on my Rugby III phone any more - this is FRAUD as they continue to charge me for it.
We complained to the FCC, and consumer Cellular lied to the feds to discredit us. Very shameful corporation.
I was billed too. Reference to AARP coupon for one month free service. I was charged. In fact today an agent told me happened to othersOffer 27 and change. My current carrier offers 10g, unlimited everything for 25. In fact 1) disconnected from previous cell company early. 2) was told I had until 31 to enroll. 3) got bill over 125$ Fcc complaint. I will also send one to other agencies. In fact should have asked for email. Another Supervisor told me up front the truth. Ones service starts at day you order. Next free service must be activated right away Not what I was informed by customer service. We live on social security. Below poverty Today supervisor told me Corp decided I owe 27 for my "free month"Previous supervisor said noone told billing my service was pushed forward. Next , he informed me he would recommend I cancel sim. Told cs my man bought sim. He did not know one on way. Inform Cellular one. Cs told me no problemI asked a very easy question if they could wait reply, had til March 31 to use simGet unlock cell. Recommend mint sim. However never allow most companies into your bank account. Mint is prepaid. Truly no contract. I was horrified when I receive not one but two bills. Mark the suoerv check heck no usage in mid of March I am furious. However I was calm and collected with customer service. Avoid them Complaint to AARP too .
Terrible corporate culture now. I used Consumer Cellular when It was young and the service was good. I like CC because of the ability to switch plans depending on useage. Then It got more expensive, so when I retired and moved states I changed carriers. Now I don't use as many minutes so I thought I'd give them a go again. What an ordeal! Out of the 6 reps I spoke with--3 men and 3 women-- 4 of the 6 were rude and imperious and the final phone contact was a supervisor who asserted she had no manager, she was the last word. Then she, Mary Ellen the final supervisor, asked the name of the Sears Rep who was helping me and who tried to get someone there (CC) who would be reasonable. She took his name down, threatening the very person who sells the phones for them. It took 3 hours of my time now add to it the time to write the review. Here it is: DON'T use them; they have become BULLIES. Is it form of agism?
They have become bullies, and this is due to the change in the world order. They are harassing me because I refused to purchase a Smart Phone, so they trumped up $21.00 worth of 411 calls on my bill, of which, I did not make. When I contacted them, they said that making 411 calls, even in the event of emergencies, was against the law.
Looking for a contact person with Consumer Cellular who I can talk to about a revenue sharing program with a new wireless product coming out in may??
I asked for an phone upgrade. Talked to an agent, picked out my phone. Life was good.After a week and half I still had not received my new phone. Called and e-mailed Consumer cell. Was told well it was delivered. You have to go to post office and see what happened. Which I did but no one knew what happened to my new phone. The post office said we delivered it..I was told I would have to wait 10 days to see if it was activated. Then they would consider sending me a new phone.Today I tried to get help AGAIN. This time I was talking to Nicole ID # 29085..I told her the same story about my lost phone. She found out that the agent took down my wrong address...it was delivered to the wrong house. I have been with consumer cell for over 5 years..i get my bills at this address..so why would the agent send my new phone to another address????Well, my hat goes off to Nicole She did a great job. Thank you!!!!
I called and after 45 minutes of holding the first time, I was disconnected and not done with my call. I received no callback. I called again and after 50 min of holding the rep was not listening to what I had to say and asked for a supervisor. He said sure, but hung up on me. When I started my conversation with the 2nd rep, I told him I was disconnected the first time and asked if I can receive a callback if it happens again, He said sure. He hung up on me when I asked for a supervisor cause he was not listening to what I had to say. I am a customer since 2012 and tried a new carrier but was not happy with them so I am trying to go back to consumer but beginning to be unhappy with the service I am receiving and want to go somewhere else now. I am on hold again for who knows how long to try to get my phone activated. Not a happy customer. There are extra long hold times and the rep did not call back as he said he would
Wow sounds like my experience to a tee. Greta plans, lousy customer service, and I haven't even hooked up yet. Found this site because I wanted a physical address to send a snail mail, but after reading here, what good would it do.
November 6, 2015Have been having trouble with my Moto G Android phone for the past month. Spoke with many customer service representatives and their knowledge was horrible. My phone was not connecting to my WiFi in my home. The last representative. told me that I had too too many units on the WiFi unit. I am able to connect 10 pieces of equipment. This was the ultimate of a cop out. Had to crash my phone and start all over again . I finally fixed the phone myself and now I am adding all the information back. What a job.
I just got the Moto E and am having the same problem connecting to my home's wi-fi (not password protected). The phone simply does not connect even though the network shows up on the phone as a valid network. My laptop has no such connection problem. How did you fix the problem?
Awful service.... Run! Pay a little more elsewhere but save youtself aggravtion and RUN!
Wow! I had that experience repeatedly with ATT and Verizon, and with a discount paid $80+ a month for my one iPhone. I've had nothing but excellent service with CC. My husband has had his phone on them for over a year, service everywhere, no problems. I just set up my iPhone, iPad and home phone with them saving about $120 a month - same service.
The absolute worst service on the planet....do NOT use this carrier....my experience has been horrible with this company...too many issues to count.
I had no problems with this company until they started pursuing me to purchase a Smart Phone. I refused. I am a senior citizen, and do not need a phone to play with like a child needs a Barbie Doll. When I refused, they added $25.00 to my phone bill. I used only 14 minutes of the 750 minutes on my plan, and they punished me by accusing me of making 411 calls, of which, they say is against the law. Someone is going to have to get up pretty early in the morning to pull the wool over my eyes, which are NOT dumbed down. I sent them a payment, and now they are refusing to acknowledge it and they sent me an email demanding double payment. If they are that desperate to "spy for their country", they should nail a camera on the roof of my residence. I suppose next it will be illegal to use the commode.
I received a new Envoy cell phone from Consumer Cellular. I tried to transfer contacts from my old Motorola WX416 with the assistance from Consumer Cellular reps. First time info was transferred (names but only 1/2 of phone numbers and then only 1 number instead of home, phone & work). Called again and waited 1/2 hour to speak with rep who told me to take new and old phones to Target to see if they could help me. Apparently there is no way to edit phone numbers for contacts on the Envoy phone from consumer Cellular. At least, if there is, their reps don't know how to do it. When Consumer Cellular distributes new phones they should make sure the phones can be operated by average people - instead of distributing JUNK.
Do not buy this phone. Customer service is terrible. I've had no service on my phone 3x and they refuse to give credit. I spoke to a rep called Daniel who stated he saw no calls from me assisted I did not report I had trouble with phone. Then I spoke to 2 Supervisor that stated why do you need credit. Well I told him if something is wrong with your phone and I cannot makes calls you need to give me credit. I bought another phone during that month and paid 81.00 to have phone service since I was hospitalized. This company is not good for seniors. I have put in a complaint with AARP, consumers report also www.FCC.gov/complaints. Put a complaint in to stop this company from taking advantage of seniors. This company needs to be held accountable for there actions.
The supervisors were Seth and Amed , terrible company . DO NOT BUY THESE PHONE....... WARNING
RH, same thing happened to me. You had no cell phone service. They won't give you even a partial credit to makeup for their mistakes.I had no data service for 3 months. I paid my bills regardless. They won't give ANY CREDIT.Consumer Cellular bullies seniors. The ANGUISH I WENT THROUGH- trying to deal/ fix THEIR MISTAKES! I shouldn't have stayed 1.7 yrs with this shameful cell phone company.John Marick, founder/owner, has laughed his way to the bank. God, do justice and recycle him as a dog as his next life being.Shame on AARP for partnering up with Consumer Cellular
In my opinion Consumer Cellular SUCKS. They issued my wife a new number at her request. The problem being, the number was previously issued to a customer. Now, when my wife calls, the name of the previous number holder comes up. after several attempts to Consumer Cellular customer service, she gets all kinds of totally STUPID answers. One representative says to call all of your friends on your contact list and tell them to change your name on the caller ID, how STUPID is that. As we all know, a caller ID is just what that says, it identifies the incoming caller. Next they say it will take 90 days to change over the previous owners number to my wife's number, how STUPID is that. If this is what you are paying for with Consumer Cellular, why bother. Today, my wife will be calling corporate headquarters to voice her constructive criticism. Also, we will be getting in touch with AARP, the sponsor I would strongly suggest to stay away from this company, you only get what you pay for.of Consumer Cellular and voice our opinion.
HI Anonymous,Same thing happened to me with caller ID. Consumer Cellular NEVER UPDATED the old recycled number I got, TO MY NAME. For 1.7 YEARS, my caller ID said " Cesar Velez". A Mexican man's name. Not MY NAME. I wanted my name flashing on caller ID. For 1 yr 7 months, Consumer Cellular refused to do a name change. They said "We don't make caller ID name changes. CNAM does". "CNAM doesn't have an address to write to". WTF. Does CNAM office bldg float in the air? Consumer Cellular bullies seniors.Does anyone believe any phone operators who get paid by the hour, with half of a brain, to tell truths? Hell no. I am following everyone's advise here and filing a complaint with FCC.
I live in Bozrah,CT and I have been a Consumer Cellular customer since summer of 2011. In my own experience of using (4) different phones of my choice, no phone problems and only one billing problem they corrected. I also have the plan on my bill for my Aunt, again no problems. Outstanding customer service and guidance if it be setting up a plan/phone, questions on why my phone, like it isn't working. My phone wasn't working because, nation wide change from G2 phones, silly me! There is one comparison issue, I can be with my husband in a low service area. I will have lower service than him, his plan is with Verizon. But, this issue is not enough to make me leave Consumer Cellular. I am very satisfied and staying with them!! Thank you Consumer Cellular, I graduated to my first Smartphone and your videos are helping me become Tech savvy! Hold your heads high!!!
Dear Mr. Marick, Have been a customer for 5 years now and within to last 2 to 3 months have been experiencing trouble with my phone and service. Numerous calls to your customer service department as well as many emails have yet to resolve the issues. The last latest and greatest problem started Friday, March 2, 2018 after talking to a Cassidy W. in response to an e-mail I had sent about on going issues. After talking to her all of my saved text messages disappeared and I could not send or receive text. Talked to John in customer service today and he informed me that my texting had been turned off. I ask him who okayed this? He didn't know. Asked to talk to his supervisor and she was of no help at all. Well as they say the buck has to stop somewhere? Am very dissatisfied with your company right now and especially your " Costumer Service" program. Would greatly appreciate a return response as to how the issues can be resolved in a timely manor. Thank you for your assistance in this matter.Sincerely, Victor Self 740-877-1996 [email protected]
Victor, same thing happened to me. Consumer Cellular's Cassidy W, phone rep turned your text off. They turned my data off.They still want you to pay in full. They won't do a partial credit for their own mistakes.They bully seniors.AT& T never does this.
My latest bill shows that I "answered" 4 phone calls, which I did not. Contacted Consumer Cellular and talked to two reps, who said, "Yes, you did answer the calls." NO, I did not! All of this hassle for a lousy $1. I was treated poorly. Goodbye Consumer Cellular.
This company operates like a scam regardless of what they advertise.I am being billed for attempting to convert to Consumer Cellular. I ordered a sim card kit to convert my wife’s cell phone. The card did not arrive, so I requested another card. We attempted to activate her Samsung S4 on your service on or around August 14th. I spent over 3 hours on the phone between your company and Verizon to activate the service.Your customer service setup an appointment for my at the Target store in Conyers for August 17th. The service person at Target was on the phone with one of your technical people and after jumping through hoops was told “That the phone was incompatible with your network”.I was told I needed to by a new phone. I purchased on new phone the afternoon of August 17th. I ported my number away from Consumer Cellular.My question is how or why am I being billed for service to a phone that your company says is incompatible with your network.
FOR YOUR CORPORATE OFFICE'S PUBLIC RELATIONS MANAGER.I have been with Consumer Cellular since the 90's I believe.Besides some dropped calls I had not problems with your service.Now, I DO!Not sure if it is the new company that acquired CC, but International Calls have become a GREAT INCONVENIENCE! In the past I could dial directly to Europe with the country's area code. Now, I have to dial your International Calling number, and then write down on a piece of paper every number I need to call because it is difficult to remember such long numbers by heart. I am a realtor, and I belong to the Global Alliance of Realtors. Therefore I have to make calls all over the world. I hate to say that I may have to change my carrier. I have been perfectly happy with Consumer Cellular. Is there anything you can do to ease this painful process? Thank you.
Had my 91 year old mom on my Consumer Cellular account for several years. When she got a new flip phone, she had questions. I live in another state so couldn't help her. CC was nothing but rude to her. I was told if she knew my DOB, last 4 SSN, and my address they would help her. But my sister witnessed her being treated rudely several times over 3 weeks and no one would help her. Ironically if my sister made the call (who had NO PERMISSION to be in my account) they would help her. But when my sister told me the treatment my mom was taking, that was it! I closed my account and went elsewhere and no one at CC cared a bit. No apologies, just put a delinquency on my account.
I am so sick of this company. They would not take a check from me. I gave them a check that would not go through so I called today to give them another account #. After talking to 2 or 3 "supervisors" they told me that they couldn't take it. I was informed that I would have to wait till saturday to get 2 phones working. The 2nd phone is my sisters and she is handicapped and needs her phone to call home. I have never heard of this before. Why should I have to wait 5 days to do this. What kind of customer service is that? CC SUCKS. What kind of business would not like payment on an outstanding bill. I would love to be able to go to a new company.
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