REI Co-op’s current published corporate and board correspondence address is in Sumner, Washington. This page provides the corrected REI corporate office address, verified Customer Service phone number, current leadership, cooperative ownership information, return guidance, complaint-escalation options, and answers to common questions about REI headquarters.
REI Corporate Office Address and Contact Information
- Legal Name: Recreational Equipment, Inc.
- Consumer Brand: REI Co-op
- Corporate and Board Correspondence Address: 1700 45th Street East, Suite 101, Sumner, WA 98390, USA
- Customer Service Mailing Address: REI, Sumner, WA 98352-0001, USA
- REI Customer Service Phone Number: 1-800-426-4840
- International Customer Service: 1-253-891-2500
- Customer Service Hours: Monday–Friday, 6:00 a.m.–8:00 p.m. Pacific; Saturday–Sunday, 8:00 a.m.–5:00 p.m. Pacific
- Membership Support: me****@*ei.com
- Board Correspondence: bo***@*ei.com
- President and Chief Executive Officer: Mary Beth Laughton
- Ownership: Consumer cooperative owned by its members
- Customer Help Center: REI Help Center
- Email and Online Support: Contact REI Online
- Store Locator: Find an REI Store
- Jobs and Careers: REI Careers
- Detailed Customer-Service Guide: REI Customer Service, Returns and Membership
- Official Website: rei.com
Corporate phone-number clarification: REI does not currently publish a separate verified corporate or headquarters switchboard number on its official contact pages. The previously listed number, 1-425-300-3003, should be treated as an unverified legacy listing.
Customers with an order, return, refund, membership, gift-card, store, rental, repair, class, account, product, or delivery issue should call REI Customer Service at 1-800-426-4840 or use the official Help Center.
Human Resources clarification: REI does not publicly identify a general HR telephone number for applicants, current employees, or former employees. Job applicants should use the official careers website. Employees should use the internal people, payroll, benefits, manager, or employee-support contact provided by REI.
Where Is REI Corporate Headquarters?
REI currently publishes the following address for its Board of Directors and corporate correspondence:
Recreational Equipment, Inc.
1700 45th Street East, Suite 101
Sumner, WA 98390
This is the most appropriate current address for general REI corporate, board, governance, vendor, legal, or executive correspondence when REI has not provided a more specific destination.
The Sumner address should not be treated as a public retail store or walk-in Customer Service counter. Customers should not visit expecting to make a purchase, return merchandise, speak directly with an executive, or obtain immediate account assistance.
REI also publishes a separate customer-service mailing address formatted as:
REI
Sumner, WA 98352-0001
The two addresses serve different purposes. The older version of this page incorrectly combined the 1700 45th Street East street address with the customer-service ZIP code 98352.
Is REI Headquarters in Sumner, Kent, Bellevue or Seattle?
REI’s corporate operations have been associated with several locations in the Seattle metropolitan area, which can make older directories confusing.
REI historically maintained major corporate operations in Kent and planned a new Bellevue campus. The company later sold the Bellevue campus before occupying it and adopted a less centralized headquarters model.
REI currently describes itself as headquartered near Seattle and publishes the Sumner address for board and formal corporate correspondence. For current written correspondence, use the official Sumner address rather than an older Kent, Bellevue, or Seattle listing.
What Is the REI Corporate Phone Number?
REI does not currently publish a separate verified corporate-office or headquarters switchboard number on its official corporate contact page.
The previously listed 1-425-300-3003 number is not currently confirmed by REI as its headquarters, corporate, executive, or Human Resources number.
The best verified general number is REI Customer Service:
International callers can use:
Corporate or board correspondence that cannot be handled through Customer Service may be sent in writing to the Sumner corporate address. Comments for the Board of Directors can also be sent to bo***@*ei.com.
REI Customer Service Phone Number and Hours
REI Customer Service can be reached from the United States and Canada at 1-800-426-4840.
International customers can call 1-253-891-2500. International support is provided in English.
- Monday–Friday: 6:00 a.m.–8:00 p.m. Pacific Time
- Saturday–Sunday: 8:00 a.m.–5:00 p.m. Pacific Time
REI also offers live chat and an online contact form through its Help Center.
Customer Service may assist with:
- Online orders
- Order tracking
- Missing or delayed packages
- Incorrect or damaged items
- Returns and exchanges
- Refund status
- REI Co-op membership
- Member rewards
- Gift cards
- Store pickup
- Product questions
- Coupons and promotions
- Website and account problems
- Re/Supply used gear
- Trade-In questions
- Bike and snow shop services
- Rentals, classes, and events
- Product recalls and safety questions
Who Owns REI?
REI is a consumer cooperative rather than a conventional investor-owned retailer.
Its legal name is Recreational Equipment, Inc. REI is not a subsidiary of Amazon, Walmart, Target, a private-equity firm, an outdoor brand, or another retail company.
REI is owned by its co-op members. Members purchase a lifetime membership and may participate in board elections, receive eligible member benefits, and share a voice in the organization’s direction under the cooperative structure.
REI is not publicly traded and does not have a stock symbol.
Who Is the CEO of REI?
Mary Beth Laughton is President and Chief Executive Officer of REI Co-op. She became CEO in March 2025 after initially joining REI as president.
Members of REI’s current leadership team include:
- Mary Beth Laughton: President and Chief Executive Officer
- Shannon Damen: Chief Financial Officer
- Kim Waldmann: Chief Commercial Officer
- Abigail Jacobs: Chief Marketing Officer
- Emma Minto: Chief Strategy Officer
- Kristin Shane: Chief Merchandising Officer
- Apple Musni: Chief People Officer
- Minnie Alexander: Chief Legal Officer
- Guillaume Ledieu: Chief Technology Officer
Executive titles can change. Current information can be reviewed through the REI leadership page.
About REI Co-op
Recreational Equipment, Inc. was founded in 1938 by a group of outdoor enthusiasts who wanted better access to quality climbing and mountaineering equipment.
REI has grown into one of the largest consumer cooperatives in the United States, with more than 25 million members.
REI sells products for:
- Camping and backpacking
- Hiking and trail running
- Cycling
- Climbing and mountaineering
- Skiing and snowboarding
- Paddling and water sports
- Fitness and running
- Travel
- Outdoor clothing and footwear
- Children’s outdoor recreation
- Emergency preparation and navigation
REI also operates local stores, ecommerce services, Re/Supply used-gear programs, Trade-In services, bike and snow shops, equipment rentals, classes, outdoor experiences, and community programs.
Common Reasons People Contact REI Corporate Office
- Finding the current REI corporate headquarters address
- Looking for an REI corporate phone number
- Sending a complaint to REI leadership or its Board of Directors
- Escalating an unresolved order or refund problem
- Reporting a store or manager complaint
- Questioning the return policy
- Disputing a denied return or warranty request
- Correcting a membership or reward problem
- Reporting a missing package
- Resolving a gift-card issue
- Reporting a defective or unsafe product
- Escalating a bike or snow shop complaint
- Resolving a rental, class, or event issue
- Contacting the Board about cooperative governance
- Finding REI jobs and careers information
How to Escalate an REI Complaint
- Identify the correct support route. Determine whether the issue belongs with REI Customer Service, a local store, membership support, Capital One, a shipping carrier, a product manufacturer, or another service provider.
- Gather supporting records. Keep the receipt, order number, membership information, product name, store location, tracking details, photographs, repair ticket, rental agreement, class confirmation, or previous correspondence.
- Contact Customer Service. Call 1-800-426-4840 or use live chat or the online contact form.
- Request a case number. Record the date, time, representative’s name if provided, department, promised action, and expected response date.
- Ask for supervisory review. Request a Customer Service supervisor, store manager, regional review, returns specialist, membership team, product-safety team, or another appropriate department.
- State the requested resolution. Examples include a refund, replacement, order correction, reward correction, return review, store callback, repair adjustment, or written explanation.
- Submit a written corporate complaint. If the matter remains unresolved, send a concise timeline to the Sumner corporate address.
- Contact the Board when appropriate. Cooperative-governance and board-related comments may be sent to bo***@*ei.com.
- Protect outside deadlines. Contact the payment provider, shipping carrier, manufacturer, insurer, or consumer-safety agency before any applicable deadline expires.
Mail copies rather than original documents. Use a trackable mailing method for important correspondence and retain proof of delivery.
REI Return Policy and Satisfaction Guarantee
REI’s return eligibility can depend on whether the customer is a co-op member, the type of product, its condition, the purchase channel, and the reason for the return.
Current general return windows include:
- REI Co-op Members: Most eligible merchandise may generally be returned within one year of purchase.
- Non-Members: Most eligible merchandise may generally be returned within 90 days.
- Outdoor Electronics: Generally subject to a 90-day return period.
- Manufacturing Defects: REI may accept a qualifying defect claim beyond the ordinary satisfaction-guarantee window when proof of purchase is available.
Outdoor electronics may include GPS devices, activity monitors, bike trainers, cameras, and emergency-communication devices.
Return exclusions or restrictions may apply to:
- Final-sale merchandise
- Re/Supply used-gear purchases
- Ordinary wear and tear
- Damage caused by accidents
- Improper use or misuse
- Excessively dirty merchandise
- Products altered or modified after purchase
- Special products subject to safety or shipping restrictions
Review the current REI returns and exchanges information before returning an item.
How to Return an REI Purchase
Eligible merchandise can generally be returned at an REI store or through REI’s online mail-return process.
For an in-store return, bring the receipt or order confirmation. Purchases associated with an REI membership may be located through the member’s purchase history.
For a mail return, sign in to the REI account, select the purchase, and follow the instructions for a USPS label or return QR code.
Do not mail merchandise to REI’s corporate or board address unless REI specifically instructs you to do so.
REI Membership and Member Rewards Complaints
REI offers a lifetime co-op membership for a one-time membership charge.
Membership benefits may include:
- An annual Co-op Member Reward on eligible purchases
- Member-only coupons and offers
- Special pricing on selected services and events
- Access to Re/Supply used gear
- Trade-In opportunities
- Voting rights in eligible board elections
- Access to the REI Co-op Mastercard
The annual reward is typically based on eligible full-price purchases, but it is not guaranteed. Sale, outlet, used-gear, gift-card, service, rental, class, event, travel, shipping, fee, and other excluded purchases may not earn the ordinary member reward.
For membership, account, or reward questions, email me****@*ei.com or use the REI account tools.
Do not post a member number, reward code, account screenshot, home address, or account email publicly.
REI Co-op Mastercard Complaints
The REI Co-op Mastercard is issued and serviced by Capital One.
Contact Capital One using the number printed on the back of the card for:
- Card payments
- Statements
- Interest charges
- Credit limits
- Lost or stolen cards
- Unauthorized card transactions
- Credit reporting
- Card-account disputes
- Replacement cards
- Card-specific rewards
REI Customer Service may assist when the concern involves an REI merchandise order or co-op member reward. Capital One controls the credit-card account itself.
REI Orders, Shipping and Missing Packages
Online-order complaints may involve delayed shipping, tracking that shows delivery when the package is missing, split shipments, canceled items, damaged packages, wrong products, missing items, or store-pickup problems.
Before contacting support:
- Review every shipment connected with the order.
- Check the complete delivery address.
- Review the carrier’s tracking and delivery photograph when available.
- Check porches, side doors, parcel lockers, mailrooms, building offices, and neighbors.
- Save screenshots of the tracking history.
- Keep photographs of damaged packaging.
- Contact REI promptly with the order and tracking details.
For a store-pickup problem, contact the store selected in the order and have the pickup confirmation and identification ready.
REI Store, Bike Shop, Snow Shop and Rental Complaints
Many complaints are best addressed first by the local REI store, especially when the issue involves:
- Store pickup
- A local employee or manager
- Bike assembly or repair
- Snowboard or ski service
- Boot fitting
- Equipment rental
- A class or event
- Local inventory
- An in-store return decision
Ask for the appropriate department manager or store manager. Keep the receipt, service ticket, estimate, appointment information, photographs, rental agreement, and previous messages.
If the local store cannot resolve the problem, contact REI Customer Service and request a documented corporate review.
REI Re/Supply and Trade-In Complaints
REI’s Re/Supply program sells used outdoor products, while the Trade-In program allows eligible members to exchange qualifying used gear for value under the applicable terms.
Re/Supply purchases may be final sale and may not qualify for the standard REI return guarantee.
Trade-In complaints can involve:
- Item eligibility
- Condition grading
- Quoted value
- Rejected gear
- Shipping problems
- Missing credit
- Differences between online and in-store evaluations
Review the current program terms and keep photographs, condition descriptions, quotes, tracking records, receipts, and store-credit information.
REI Product Recalls and Safety Complaints
REI publishes recall information for certain products it sells or manufactures.
If a product may be defective, recalled, mislabeled, or unsafe:
- Stop using it when continued use could create a safety risk.
- Keep the product, packaging, receipt, tags, model number, serial number, and lot code.
- Take clear photographs.
- Check REI’s recall page and the manufacturer’s website.
- Contact REI and the manufacturer when appropriate.
- Seek appropriate medical or emergency help when an injury has occurred.
Extra caution is appropriate with climbing equipment, helmets, bicycles, child carriers, stoves, fuel products, avalanche gear, flotation equipment, batteries, electronics, and other safety-related outdoor products.
Review current REI product recalls.
REI Scam and Impersonation Warning
Consumers should be cautious with fake REI clearance websites, counterfeit outdoor products, fraudulent gift-card balance pages, fake order messages, phishing emails, social media giveaways, fake job offers, and unofficial Customer Service numbers.
- Verify the website domain before signing in or paying.
- Do not provide a password or one-time verification code to an unexpected caller.
- Do not install remote-access software for a supposed REI representative.
- Do not pay for a refund, prize, job, or account correction with gift cards or cryptocurrency.
- Do not share a full gift-card number or PIN publicly.
- Verify job openings through REI.jobs.
- Call 1-800-426-4840 using an independently verified source when a message appears suspicious.
REI Headquarters Reviews and Complaints
At the time of this update, the REI CorporateOfficeHeadquarters.com page has no published customer reviews.
Because there are currently no visible reviews, this page should not claim that reviewers commonly praise or complain about a particular REI product, policy, store, employee, return, membership benefit, or customer-support practice.
Helpful first-hand REI reviews may describe:
- The product or service involved
- Whether the purchase was online or in a store
- The approximate date
- The store location when relevant
- The support route used
- Whether a case number was provided
- The resolution requested
- Whether REI ultimately resolved the issue
Privacy Warning for REI Reviews
Do not post private payment, membership, order, delivery, medical, safety, or employee information in a public review.
Do not publish:
- A full order, case, return, repair, rental, or tracking number
- A membership number
- A payment-card number
- A gift-card number, PIN, or barcode
- A reward or coupon code
- A password or verification code
- A home or delivery address
- A personal phone number or private email address
- Detailed medical or injury information
- Children’s names or photographs
- Private information about an REI employee or another customer
- An unredacted receipt, statement, account screenshot, or identification document
REI Competitors and Related Corporate Offices
REI competes with outdoor retailers, sporting-goods stores, specialty apparel brands, mass merchants, online marketplaces, and local independent outdoor shops.
- Scheels Corporate Office
- Bass Pro Shops Corporate Office
- DICK’S Sporting Goods Corporate Office
- Academy Sports + Outdoors Corporate Office
- Patagonia Corporate Office
- The North Face Corporate Office
- Amazon Corporate Office
- Walmart Corporate Office
Other competitors include Backcountry, Moosejaw-related retail operations, Public Lands, Sierra, local bike shops, climbing stores, running stores, ski shops, and independent outdoor retailers.
Frequently Asked Questions About REI Corporate Headquarters
Where is REI headquarters?
REI currently publishes 1700 45th Street East, Suite 101, Sumner, WA 98390 for corporate and Board of Directors correspondence.
What is the REI corporate address?
The current REI corporate and board correspondence address is 1700 45th Street East, Suite 101, Sumner, WA 98390.
Is the REI headquarters ZIP code 98352 or 98390?
The street address at 1700 45th Street East uses ZIP code 98390 in REI’s current corporate and board-contact information. REI separately publishes a customer-service mailing address using Sumner, WA 98352-0001.
What is the REI corporate phone number?
REI does not currently publish a separately verified corporate switchboard number. The best verified general number is Customer Service at 1-800-426-4840.
Is 1-425-300-3003 the REI headquarters number?
REI does not currently list 1-425-300-3003 on its official corporate or Customer Service contact pages. It should be treated as an unverified legacy number.
What is the REI Customer Service phone number?
REI Customer Service can be reached from the United States and Canada at 1-800-426-4840.
What is REI’s international phone number?
International customers can call 1-253-891-2500.
What are REI Customer Service hours?
REI currently lists service hours as Monday through Friday from 6:00 a.m. to 8:00 p.m. Pacific and Saturday through Sunday from 8:00 a.m. to 5:00 p.m. Pacific.
Who owns REI?
REI is a consumer cooperative owned by its members. It does not have a conventional parent company and is not publicly traded.
Who is the CEO of REI?
Mary Beth Laughton is President and Chief Executive Officer of REI Co-op.
What is REI’s HR phone number?
REI does not publish a general external HR phone number. Applicants should use REI.jobs, while employees should use internal people and benefits resources.
How long do REI members have to return merchandise?
Members can generally return most eligible items within one year. Outdoor electronics and certain other product categories may have shorter periods or separate restrictions.
How long do non-members have to return merchandise?
Non-members generally have 90 days to return most eligible products under REI’s current help guidance.
Can I return used gear to REI?
Worn or used merchandise may qualify under the satisfaction guarantee when it remains within the applicable return window and is not excluded for ordinary wear, accidents, misuse, or excessive dirt. Re/Supply used-gear purchases are generally final sale.
Can I mail a return to REI headquarters?
No, not unless REI specifically instructs you to do so. Start the return online or take the eligible item to an REI store.
How do I complain about an REI store?
Start with the store manager, document the location and issue, and call Customer Service at 1-800-426-4840. Request a case number and further review when the local response does not resolve the matter.
How do I contact the REI Board of Directors?
Board comments can be emailed to bo***@*ei.com or mailed to REI Board of Directors, 1700 45th Street East, Suite 101, Sumner, WA 98390.
Does this page currently have REI reviews?
No. There are currently no published customer reviews on this CorporateOfficeHeadquarters.com REI page.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate addresses, headquarters contact information, ownership and leadership details, complaint guidance, related-company resources, and a public forum for first-hand customer reviews.
Corporate addresses, executives, telephone numbers, support hours, return windows, membership benefits, store locations, service offerings, and product policies can change. Readers should verify important information through REI before mailing documents, returning merchandise, visiting an office, disputing a payment, or sharing private information.
Page Update Note
This REI corporate-office page was updated on July 23, 2026 to correct the corporate correspondence address to 1700 45th Street East, Suite 101, Sumner, WA 98390; distinguish it from the separate 98352 customer-service mailing address; remove the unverified 1-425-300-3003 corporate and HR claims; verify the current Customer Service and international numbers and hours; confirm Mary Beth Laughton’s leadership; update REI’s member-owned cooperative structure; add current return, membership, Mastercard, order, store-service, Re/Supply, safety, and complaint guidance; incorporate QueryHunter headquarters and phone-number searches; verify that no reviews are currently published; link the canonical CustomerServiceNumbers.com REI guide; add privacy protections; and preserve the original image with a legacy-information warning.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with, endorsed by, or sponsored by Recreational Equipment, Inc., REI Co-op, REI Customer Services, Inc., Capital One, Mastercard, any REI store, employee, board member, shipping carrier, product manufacturer, rental provider, event provider, payment processor, or related organization.
This page is provided for informational, corporate-contact, complaint, and review purposes only. It does not provide legal, financial, product-safety, medical, employment, warranty, or outdoor-activity advice. Addresses, phone numbers, executives, support hours, return policies, membership benefits, reward rules, store services, recalls, and company procedures may change. Verify important information through the appropriate official source.
Share Your REI Experience
Have you contacted REI about its corporate office, Customer Service, an online order, missing package, return, refund, membership reward, gift card, Re/Supply purchase, Trade-In, bike shop, snow shop, rental, class, product recall, local store, employee interaction, or unresolved complaint? Share your first-hand experience below and explain which store or support route you used and whether the problem was resolved.
Privacy warning: Do not post your order number, case number, tracking number, membership number, reward or coupon code, payment information, gift-card number or PIN, password, verification code, home address, personal phone number, private email address, medical or injury information, children’s information, employee personal information, unredacted receipt, account screenshot, or other private identifying information in a public review.