L.L.Bean, Inc. maintains its corporate mailing address at 15 Casco Street, Freeport, ME 04033. L.L.Bean does not prominently publish a separate universal corporate-office switchboard. Customers needing assistance with an order, delivery, return, exchange, product, gift card, promotion, account, or store complaint can contact L.L.Bean Customer Service at 1-800-441-5713. Greg Elder serves as President and CEO, and Shawn Gorman serves as Executive Chairman of the privately held, family-owned outdoor retailer.
L.L.Bean Corporate Office and Headquarters Information
- Company: L.L.Bean, Inc.
- Ownership: Privately held and family-owned
- President and Chief Executive Officer: Greg Elder
- Executive Chairman of the Board: Shawn Gorman
- Corporate Mailing Address: 15 Casco Street, Freeport, ME 04033, USA
- Dedicated Public Corporate Phone Number: No separate universal corporate switchboard is prominently published
- L.L.Bean Customer Service: 1-800-441-5713
- Spanish-Language Customer Service: 1-888-867-1932
- International Customer Service: 1-207-552-3051
- Customer-Service Hours: 8 a.m.-8 p.m. Eastern, seven days a week, 365 days a year
- Customer Service, Chat, and Email: Contact L.L.Bean Customer Service
- Order Status: Track an L.L.Bean Order
- Returns and Exchanges: L.L.Bean Returns
- Guarantee and Return Policy: L.L.Bean Guarantee
- Freight-Delivery Assistance: 1-800-341-4341
- Select Product Repairs and Service Plans: 1-800-221-4221
- Shipping Information: L.L.Bean Shipping
- Store Locator: Find an L.L.Bean Store
- L.L.Bean Mastercard Account Support: 1-866-484-2614
- L.L.Bean Mastercard: Card and Bean Bucks Information
- Privacy Assistance: 1-800-341-4341
- Privacy Email: da*********@****an.com
- Privacy Policy: L.L.Bean Privacy Policy
- Suspicious Website or Fraud Reports: 1-844-401-5900
- Fraud Email: fr***@****an.com
- Security Information: Recognize Official L.L.Bean Sites and Offers
- Product Recalls: L.L.Bean Product Recalls
- Accessibility: L.L.Bean Accessibility Statement
- Careers: L.L.Bean Careers
- Leadership: L.L.Bean Leadership
- Official Website: LLBean.com
The number 1-800-441-5713 is L.L.Bean Customer Service. It should not be described as a dedicated corporate switchboard, executive office, Human Resources department, Mastercard account number, freight-return line, or privacy office.
The published 8 a.m.-8 p.m. Eastern hours apply to Customer Service. L.L.Bean does not prominently publish equivalent public reception hours for its corporate mailing address.
Where Is L.L.Bean Headquarters?
L.L.Bean’s best-supported current corporate mailing address is:
L.L.Bean, Inc.
15 Casco Street
Freeport, ME 04033
This is the address readers generally seek when searching for the L.L.Bean corporate office, L.L.Bean headquarters, LL Bean HQ, LL Bean home office, corporate address, main office, or Freeport headquarters.
L.L.Bean also operates a large corporate campus in Freeport. The company opened a new 390,000-square-foot campus in 2022.
The Casco Street address is not a store return counter, customer-service desk, Mastercard office, freight warehouse, product-repair counter, or public walk-in complaint department.
Customers should not visit expecting an immediate refund, product exchange, account adjustment, repair, employment interview, or meeting with an executive.
L.L.Bean Ownership and Leadership
L.L.Bean is a privately held, family-owned company founded in 1912 by Leon Leonwood Bean.
The company is not publicly traded and does not have a stock-market ticker or outside corporate parent.
Shawn Gorman, a great-grandson of the founder, serves as Executive Chairman of the Board.
Greg Elder became L.L.Bean’s fifth President and Chief Executive Officer in 2026. He previously served as Chief Retail Officer and held leadership responsibility for stores, international operations, wholesale relationships, and direct-to-business services.
L.L.Bean sells outdoor apparel, footwear, camping equipment, hunting and fishing products, luggage, home furnishings, gifts, and related products through its website, catalogs, retail stores, outlets, international operations, and wholesale relationships.
Corporate Office vs. Customer Service and Stores
L.L.Bean’s corporate organization handles functions such as:
- Executive leadership and company strategy
- Product development and merchandising
- Finance, legal affairs, and corporate policy
- Retail, international, and wholesale strategy
- Marketing and public affairs
- Privacy, security, and corporate employment
- Environmental and community programs
- L.L.Bean for Business
Customer Service handles matters such as:
- Online and catalog orders
- Order cancellations and changes
- Delivery and tracking
- Returns and exchanges
- Damaged or defective merchandise
- Gift cards and Bean Bucks
- Promotions and pricing questions
- Website and account assistance
- General product information
Local stores normally handle in-store purchases, store returns, product availability, employee interactions, pickup, store events, and other location-specific matters.
Choose the Correct L.L.Bean Contact Route
- Online or catalog order: Call 1-800-441-5713 or use Customer Service chat or email.
- Order status or delivery: Use the online order tracker before contacting Customer Service.
- Cancel or change an order: Contact Customer Service promptly because changes may not be possible after processing begins.
- Return or exchange: Review the current return policy and use Easy Online Returns, mail, or an eligible retail store.
- Freight-delivered furniture or oversized item: Call 1-800-341-4341.
- Select Bean Boot, fly rod, or wader repair: Call 1-800-221-4221 and confirm whether service is available.
- Store complaint: Contact the store manager first, then escalate through Customer Service if necessary.
- L.L.Bean Mastercard account: Contact Citi at 1-866-484-2614.
- Bean Bucks redemption question: Review the Mastercard and rewards information or contact Customer Service.
- Privacy request: Email da*********@****an.com.
- Suspicious website, advertisement, or call: Call 1-844-401-5900 or email fr***@****an.com.
- Job application: Use the official L.L.Bean Careers portal.
- Unresolved corporate complaint: Preserve the Customer Service and store history before writing to the Freeport corporate address.
What to Have Before Contacting L.L.Bean
- The order number or receipt
- The purchaser’s name and email address
- The purchase and delivery dates
- The product name, item number, size, and color
- The store involved, when applicable
- The shipment-tracking information
- Photographs of damage, wear, packaging, or a product defect
- The original tags and packaging when available
- The payment method
- Earlier Customer Service case information
- The specific refund, exchange, repair, delivery, or other resolution requested
Do not post complete order numbers, Mastercard numbers, gift-card numbers, Bean Bucks information, account passwords, home addresses, private telephone numbers, personal email addresses, employee information, or unredacted receipts in public reviews.
How to Escalate an L.L.Bean Complaint
Begin with Customer Service or the store involved.
Explain what occurred, provide the order or receipt information, and identify whether the requested resolution is a refund, exchange, repair, replacement, delivery correction, promotional adjustment, or another action.
Ask the representative to document the issue and provide any available case or interaction reference.
For a store complaint, ask for the store manager before escalating to central Customer Service.
For a substantial unresolved corporate matter, written correspondence may be sent to:
L.L.Bean, Inc.
15 Casco Street
Freeport, ME 04033
Include copies of the order, receipt, correspondence, photographs, applicable policy, and requested resolution.
Send copies rather than original receipts, identity documents, payment records, photographs, or legal papers. Do not mail merchandise to the corporate address unless L.L.Bean provides specific return instructions.
L.L.Bean Return and Exchange Complaints
L.L.Bean’s current guarantee permits most qualifying products purchased directly from L.L.Bean to be returned within one year for a refund when the customer provides proof of purchase.
After one year, L.L.Bean may consider products alleged to be defective because of materials or craftsmanship.
This is not an unrestricted lifetime return policy for every item or situation.
A return may be declined because:
- The item was not purchased directly from L.L.Bean
- Proof of purchase is unavailable
- The return is based on personal reasons unrelated to product satisfaction or performance
- The item is soiled or contaminated and has not been cleaned
- The item shows misuse, improper care, abuse, or excessive wear
- The return falls within another stated policy exclusion
- The account has a history of return-policy abuse
Products purchased before February 9, 2018, are not subject to the ordinary one-year time limit, but other return conditions may still apply.
Before disputing a decision, keep the receipt, order record, photographs, product label, and written explanation provided by L.L.Bean.
Return Shipping and Refund Complaints
Returns sent through UPS or U.S. mail currently carry a $6.50 return-shipping charge per package.
The return-shipping charge may be waived when the qualifying purchase was made with the L.L.Bean Mastercard or paid entirely with Bean Bucks.
Eligible items may also be returned to most L.L.Bean retail stores without a return-shipping charge. Clearance Center policies may differ.
Refunds may be issued to the original payment method or as merchandise credit, depending on the purchase and return circumstances.
Gift returns generally require proof of purchase for a credit based on the original selling price. Different rules may apply when a gift receipt or purchase record is unavailable.
Keep the return-tracking number until the refund or credit appears.
Shipping, Delivery, and Missing-Order Complaints
L.L.Bean currently offers free standard shipping on qualifying orders of $75 or more sent to a single U.S. address.
Orders that do not qualify are currently charged $8 for standard shipping.
L.L.Bean Mastercard members may receive free standard shipping without a minimum when the order is paid with the card. Payment entirely with Bean Bucks may also qualify.
Free standard shipping does not necessarily include:
- Expedited delivery
- Oversized or freight delivery
- L.L.Bean for Business orders
- International orders
- Every product or delivery destination
When an order is delayed, missing, damaged, or incomplete, preserve the order confirmation, tracking history, delivery photograph, package, shipping label, and packing materials.
Report an empty, damaged, or incorrect package promptly.
Freight Furniture and Oversized-Item Complaints
Furniture and other oversized products may be delivered through a freight carrier rather than an ordinary parcel service.
If a problem is discovered after accepting a freight delivery, call 1-800-341-4341.
Retain the packaging until the condition and performance of the item have been confirmed.
Record:
- The delivery date and time
- The freight company
- The visible condition of the packaging
- Damage noted on the delivery record
- Photographs taken before and after unpacking
- The product and order information
Do not arrange an independent freight return or disposal unless L.L.Bean provides instructions.
L.L.Bean Mastercard and Bean Bucks Complaints
The L.L.Bean Mastercard is issued and managed by Citibank, N.A.
Citi Customer Service can be reached at 1-866-484-2614, 24 hours a day.
Contact Citi for:
- Card payments and statements
- Interest or late fees
- Lost or stolen cards
- Unauthorized card transactions
- Card replacement
- Online credit-card account access
- Credit decisions and account status
L.L.Bean handles merchandise orders and portions of the Bean Bucks rewards experience, while Citi controls the credit-card account.
The corporate mailing address and retail Customer Service team cannot directly change a Citi credit decision, interest charge, late fee, or card-account status.
Do not publish card numbers, security codes, account credentials, statements, or credit information in the comments.
L.L.Bean Product Repairs and Recalls
L.L.Bean offers repairs or service plans for certain products, including qualifying Bean Boots, fly rods, and waders.
Repair services are not available for every L.L.Bean item and may involve a fee.
Call 1-800-221-4221 before mailing a product for repair.
For a possible product-safety issue, review the official Product Recalls page and follow the instructions for the specific item.
Stop using a product when a recall or serious safety concern indicates that continued use may be dangerous.
Do not mail hazardous, contaminated, recalled, or damaged products to corporate headquarters unless L.L.Bean provides written instructions.
L.L.Bean Employee, HR, and Applicant Questions
L.L.Bean does not prominently publish one universal public Human Resources, payroll, benefits, or employee-relations phone number.
The Customer Service number 1-800-441-5713 should not be relabeled as L.L.Bean Human Resources.
Applicants should search and apply through the official L.L.Bean Careers website and use the contact details associated with the specific position.
Current employees should use authorized internal management, Human Resources, payroll, benefits, or employee-relations resources.
Do not publish employee identification numbers, Social Security numbers, payroll records, schedules, medical information, disciplinary documents, or private workplace communications in public reviews.
L.L.Bean Reviews and Complaints
Four reviews are currently visible on this CorporateOfficeHeadquarters.com page.
Three comments object to an alleged company policy, social position, DEI practice, supplier process, or vaguely described “support of 2025.” Those comments provide limited detail about the exact policy, publication, event, or customer transaction involved.
One commenter describes two sweaters that allegedly showed substantial wear despite limited use and reports that a return attempted several years after purchase was declined. The commenter also describes the Customer Service representatives as courteous and the contact process as easy.
These are individual opinions and accounts. They do not establish company-wide product quality, political positions, customer-service practices, or legal violations.
When leaving an L.L.Bean corporate-office review below, identify whether the experience involved a product, online order, store, delivery, return, repair, credit card, employment matter, documented corporate policy, or corporate correspondence.
A review objecting to a company policy should identify the exact published policy or action rather than relying on vague references or unsupported assumptions.
Fake L.L.Bean Website and Support Warning
Use LLBean.com, the official store directory, the Citi card portal, or a verified L.L.Bean contact before providing personal, order, or payment information.
Suspicious advertisements, websites, emails, social-media pages, or telephone calls can be reported at 1-844-401-5900 or fr***@****an.com.
Be cautious with:
- Websites offering implausibly large discounts
- Fake clearance or outlet advertisements
- Refund offers requiring an upfront payment
- Gift-card requests
- Fake delivery or account messages
- Requests for passwords or one-time security codes
- Job offers requiring equipment or processing payments
L.L.Bean or Citi support should not require cryptocurrency, gift-card payment, or remote access to a personal device to investigate an ordinary retail complaint.
L.L.Bean Competitors and Related Corporate Office Pages
L.L.Bean competes with outdoor apparel, footwear, equipment, sporting-goods, home, and lifestyle retailers.
Related corporate-office pages include Patagonia Corporate Office, REI Corporate Office, and Orvis Corporate Office.
Related Resources
- Official L.L.Bean Website
- L.L.Bean Customer Service
- L.L.Bean Order Status
- L.L.Bean Returns and Exchanges
- L.L.Bean Guarantee
- L.L.Bean Shipping Information
- L.L.Bean Store Locator
- L.L.Bean Mastercard Information
- L.L.Bean Security and Fraud Information
- L.L.Bean Privacy Policy
- L.L.Bean Product Recalls
- L.L.Bean Careers
- L.L.Bean Leadership
- L.L.Bean Company History
Frequently Asked Questions About L.L.Bean Corporate Office
Where is L.L.Bean headquarters?
L.L.Bean’s current corporate mailing address is 15 Casco Street, Freeport, ME 04033.
What is L.L.Bean’s corporate phone number?
L.L.Bean does not prominently publish a separate universal corporate switchboard. Customer Service can be reached at 1-800-441-5713.
Is 1-800-441-5713 the L.L.Bean corporate-office number?
No. It is the published L.L.Bean Customer Service number for orders, returns, products, shipping, accounts, and general retail assistance.
What are L.L.Bean Customer Service hours?
Customer Service is currently available from 8 a.m.-8 p.m. Eastern, seven days a week, 365 days a year.
Who owns L.L.Bean?
L.L.Bean is privately held and family-owned. It does not have a publicly traded parent company.
Who is the CEO of L.L.Bean?
Greg Elder became L.L.Bean’s President and Chief Executive Officer in 2026.
What is L.L.Bean’s current return policy?
Most qualifying products purchased directly from L.L.Bean may be returned within one year with proof of purchase. After one year, products alleged to be defective because of materials or craftsmanship may be considered.
Does L.L.Bean still have a lifetime return policy?
Recent purchases are generally subject to the one-year policy. Products purchased before February 9, 2018, are not subject to that ordinary one-year limit, but other conditions still apply.
Does L.L.Bean offer free shipping?
L.L.Bean currently offers free standard shipping on qualifying U.S. orders of $75 or more. L.L.Bean Mastercard members can qualify without a minimum when using the card.
Who handles the L.L.Bean Mastercard?
Citibank issues and manages the L.L.Bean Mastercard. Card account support is available at 1-866-484-2614.
How do I complain about an L.L.Bean store or order?
Contact the store manager or Customer Service first. Preserve the receipt, order information, prior responses, and requested resolution before escalating the matter.
What is L.L.Bean’s Human Resources phone number?
L.L.Bean does not prominently publish one universal public HR number. Applicants should use the careers portal, while current employees should use authorized internal contacts.
Can I visit L.L.Bean headquarters to return an item?
No public walk-in return or complaint counter is advertised at the corporate mailing address. Use Customer Service, Easy Online Returns, or an eligible L.L.Bean retail store.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate-office, headquarters, address, ownership, leadership, complaint-route, and review information for retailers, outdoor brands, financial institutions, airlines, hotels, restaurants, and other organizations.
This page is designed to distinguish L.L.Bean’s Freeport corporate address from retail Customer Service, local stores, returns, freight deliveries, product repairs, Citi Mastercard support, privacy assistance, fraud reporting, careers, and other specialized resources.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with L.L.Bean, Inc., the Bean or Gorman families, Citibank, Mastercard, any L.L.Bean store, delivery provider, employee, product manufacturer, or Customer Service representative.
This page is provided for informational purposes only and is not legal, financial, credit, product-safety, employment, privacy, or consumer-protection advice.
Addresses, phone numbers, executives, service hours, shipping thresholds, return terms, card benefits, repair programs, and support routes may change. Review current official L.L.Bean and Citi information for guidance applying to a specific purchase, account, or complaint.
Share Your Experience
Have you contacted L.L.Bean Customer Service, a store manager, returns, freight support, product repairs, Citi Mastercard support, privacy assistance, fraud support, Human Resources, or the Freeport corporate office?
Share your experience with an online order, store purchase, delivery, product quality, return, exchange, repair, gift card, Bean Bucks, Mastercard, privacy request, job application, documented corporate policy, or corporate escalation below.
Helpful reviews include the approximate date, product or issue, official support route used, response time, and whether the matter was resolved. Please do not post complete order numbers, card details, gift-card information, Bean Bucks information, account credentials, home addresses, private phone numbers, personal email addresses, employee records, or unredacted receipts.