JD Byrider (Byrider) Corporate Office: Headquarters, Address and Phone

Written by

Eric Strand

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Byrider, formerly J.D. Byrider, is a used-car dealership and financing network headquartered in Carmel, Indiana. Customers searching for the JD Byrider corporate office, Byrider headquarters, customer service, finance help or payoff information can use the verified contact routes below. Readers comparing a similar national used-car retailer and finance provider can also visit the DriveTime corporate office page.

Quick Answer: Byrider lists its corporate headquarters at 111 Congressional Blvd., Suite 500, Carmel, IN 46032. Its official contact page lists info@byrider.com for general inquiries and customerservice@byrider.com for customer service. Byrider does not currently publish a general corporate, customer-service or payoff phone number. 1-317-249-3000 remains commonly listed as a corporate number by outside directories, but it does not appear on Byrider’s current official contact page. For a dealership, repair, payment, CNAC account or payoff request, contact the specific Byrider location or the representative shown on the contract or account statement.

JD Byrider Corporate Office and Contact Information

Choose the correct Byrider contact: Byrider’s corporate headquarters is not a national walk-in customer-service, vehicle-repair, payment or payoff office. Each Byrider dealership is independently owned and operated. Start with the dealership, service department, finance company or account representative involved in the transaction.

Where Is JD Byrider Headquarters?

Byrider’s current official headquarters address is:

Byrider Corporate Headquarters
111 Congressional Blvd.
Suite 500
Carmel, IN 46032
United States

The previous version of this page listed 12802 Hamilton Crossing Blvd., Carmel, IN 46032. That address remains in older business records and third-party directories, but it is not the headquarters address shown on Byrider’s current official contact page.

What Happened to J.D. Byrider?

The company was founded as J.D. Byrider in 1989. In 2019, it relaunched under the shorter Byrider name. Many customers still search for JD Byrider corporate, JD Byrider headquarters or the JD Byrider corporate office because the former name remains widely recognized.

Best Byrider Contact Route by Issue

  • General corporate inquiry: Email info@byrider.com.
  • Customer-service complaint: Email customerservice@byrider.com after contacting the dealership involved.
  • Vehicle inventory, purchase or preapproval: Contact the selected Byrider dealership through the official location directory.
  • Repair, inspection, warranty or service agreement: Contact the service department at the dealership that sold or services the vehicle.
  • Payment, balance, payoff, title or lien question: Use the creditor or servicer information on the retail installment contract, account statement or payment notice.
  • CNAC account payment: Use the official CNAC payment portal or contact the assigned CNAC representative.
  • Employment: Use the Byrider Careers website.
  • Franchising: Visit the Byrider franchise website.

Byrider Payments, CNAC and Payoff Help

Byrider’s website connects CNAC customers to an online payment portal and the MyByrider app. The company also says available payment methods can vary by location and advises customers to consult their CNAC representative.

Byrider does not publish one verified nationwide JD Byrider payoff phone number or Byrider Finance LLC phone number on its current contact page. The correct contact depends on the legal creditor, dealership and account servicer named in the customer’s documents.

How to request a payoff

  1. Review the retail installment contract and latest account statement for the creditor or servicer’s legal name and contact information.
  2. Contact the assigned CNAC representative or the finance office associated with the dealership.
  3. Request a written payoff quote showing the total amount, good-through date and accepted payment method.
  4. Ask how and when the vehicle title or lien release will be issued after cleared payment.
  5. Keep the payoff quote, payment confirmation, delivery record and title-release correspondence.

The commonly listed 1-317-249-3000 corporate number should not be described as a verified payoff, payment or CNAC customer-service number.

Protect your financial information: Do not publish a contract number, payment-account number, Social Security number, driver’s-license number, bank information, password, verification code or complete account statement in a public review. Provide account information only through a verified private channel.

How to File and Escalate a Byrider Complaint

  1. Contact the location involved. Begin with the sales manager, service manager or finance representative responsible for the transaction.
  2. Describe the issue precisely. Include the vehicle, general location, purchase or repair date, relevant contract or service terms and requested resolution.
  3. Request documentation. Ask for repair orders, inspection results, payment histories, warranty decisions, payoff quotes or written explanations when relevant.
  4. Ask for management review. Request a manager and record the name, date, response and any case or reference number.
  5. Use Byrider customer service. Email customerservice@byrider.com with a concise timeline after giving the local location an opportunity to respond.
  6. Send corporate correspondence when appropriate. Write to Byrider Corporate Headquarters, 111 Congressional Blvd., Suite 500, Carmel, IN 46032.
  7. Keep copies. Retain contracts, advertisements, inspection reports, repair orders, payment records, photographs, emails and delivery confirmations.

Because Byrider locations can be independently owned and operated, the corporate office may not be the fastest first contact for a dealership-specific transaction. Identifying the dealership, finance company and account servicer helps route the complaint correctly.

About Byrider and Its Dealership Network

J.D. Byrider was founded in 1989 after founder James DeVoe developed a dealership model combining used-vehicle sales with on-site financing. The company relaunched as Byrider in 2019.

Byrider describes itself as a national buy-here-pay-here dealership network serving customers who may have difficulty obtaining traditional bank financing. Its official website reports more than 150 locations and more than 1.2 million vehicles sold. Individual inventory, financing decisions, interest rates, payment schedules, warranties, service agreements and repair options can vary by customer and location.

The company says vehicles undergo an inspection and that purchases include a limited warranty or an optional service agreement. Customers should rely on the exact written terms supplied with their vehicle rather than assuming every location or transaction has identical coverage.

Byrider Reviews and Complaints

Three reader reviews are currently visible on this CorporateOfficeHeadquarters.com page, dated December 13, 2022, through January 17, 2024.

The individual reviews describe:

  • Alleged mechanical and safety problems, lengthy repair delays and difficulty obtaining corporate assistance while payments continued
  • A reported wait of nearly three hours at a Springfield, Illinois location involving an alleged corporate or computer-system issue
  • A customer’s concern about being moved from a 2017 Chevrolet Trax to a 2013 Ford Escape and later seeing the first vehicle advertised in Columbia, Missouri

These comments are individual reader reports and allegations. CorporateOfficeHeadquarters.com has not reviewed the private sales contracts, vehicle inspections, repair records, account records, internal computer systems or final outcomes and does not claim that every Byrider customer will have the same experience.

A useful Byrider review should identify the general location, approximate date, vehicle or service involved, department contacted, steps already taken, resolution requested and whether the issue was resolved.

Byrider Competitors and Related Corporate Offices

Byrider competes with used-car retailers, dealership groups and companies offering vehicle financing to a range of credit profiles. Related corporate office pages include:

Frequently Asked Questions About JD Byrider Corporate Office

Where is the JD Byrider corporate office?
Byrider lists its corporate headquarters at 111 Congressional Blvd., Suite 500, Carmel, IN 46032.

Is 12802 Hamilton Crossing Boulevard still the Byrider headquarters?
No. That is an older address still found in legacy listings. Byrider’s current official contact page lists 111 Congressional Blvd., Suite 500, Carmel, IN 46032.

What is the JD Byrider corporate phone number?
1-317-249-3000 is commonly listed as a Byrider corporate number, but it does not appear on the company’s current official contact page. Byrider currently publishes email contacts for general inquiries and customer service.

What is the JD Byrider payoff phone number?
Byrider does not publish one verified nationwide payoff phone number. Customers should use the creditor or servicer information on their contract or statement or contact their assigned CNAC representative.

Why do people search for JD Byrider when the company is called Byrider?
The company was founded as J.D. Byrider in 1989 and relaunched under the Byrider name in 2019.

Official Byrider Resources

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate contact information and a public forum where customers can share reviews, complaints, ratings and positive experiences. Contact details and links are checked against current company and authoritative sources when a page is updated.

Share Your Byrider Experience

Customers are invited to share factual experiences involving Byrider vehicle purchases, financing, payments, payoff requests, repairs, warranties, service agreements, local dealerships and corporate complaint handling. Include the general location and approximate date, but do not publish private financial or identifying information.

Page Update Note

This page was reviewed and updated on August 26, 2026. The update replaced the former Hamilton Crossing headquarters address, identified the current Byrider brand and contact emails, qualified the commonly listed corporate number, added CNAC payment and payoff guidance, verified related corporate office links and reviewed all three visible reader comments.

Disclaimer

CorporateOfficeHeadquarters.com is an independent corporate-information, complaint, review, rating and feedback website. It is not affiliated with Byrider, J.D. Byrider, Byrider Franchising Partners, LLC, Byrider Finance, CNAC or any independently operated Byrider dealership.

CorporateOfficeHeadquarters.com cannot access an account, modify a contract, accept a payment, calculate a payoff, release a title, approve financing, authorize a repair, change a warranty decision or respond on behalf of Byrider. Addresses, telephone listings, dealership ownership, support routes, financing terms and company information can change. Confirm account-specific or time-sensitive information directly with the company, dealership, creditor or servicer involved.

2.3
2.3 out of 5 stars (based on 3 reviews)
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Byrider Negative a Million Stars

January 17, 2024

This company is the worst company in the history of companies!

I was sold a lemon, inspected by the sellers. Had it for 2 years in North Carolina. Before that 6 months in Ohio. The frame completely rusted out. Then my motor seized and I went 4 months without a car, still paying on it. Have had it back for 3 weeks. I have no horn, no cruise control, the steering wheel was sideways while driving straight until an alignment. And now it is overheating. I’m getting an attorney. I hope the people who have sat at their desk telling me there is nothing they can do learn what it’s like to lose a job because they can’t afford Ubers, over feeding their children. I am a single parent, fighting for my life and they just want to know why my payment is a day late. Asked for corporate numbers and no one will give it. Everyone claimed to be corporate but no one has the ability to help.

Y K

JD Byrider Waiting 3 Hours

December 13, 2022

I Came To Get A Car In Springfield, Il & Everything Was Fine Until Someone One At Corporate Or Whatever Put Something In The Computer Wrong, So They Nice Lady (Diane) Who Was Helping Me Called Corporate n Told Them To Fix It, They Said They Would….. 2 ALMOST 3 HOURS LATER & THE PROBLEM ISN’T FIXED! She Emailed And Called Constantly And Nobody Answered, I’m Starting To Get Pissed As someone In Corporate Should Fix These Things, These Things Should Not Be Happening, and I Don’t Want A Apology, I Want You Guys To Change This crap And Make Sure It Never Happens Again! I Don’t Have Time To Wait 2-3 Hours On Something That Could Be Fixed In 2-3 Mins!

E J

Byrider Customer Service

December 13, 2022

I signed up to buy a 2017 Chevy Trax. It had motor problems and said it was undrivable. so I ended up with a 2013 Ford Escape.

They say UNDRIVABLE but now it’s for sale in Columbia Missouri, if it’s undrivable then why is it for sale again?

R D W