GB3 Corporate Office Headquarters

GB3 Corporate Office Headquarters
1885 Herndon Avenue
Clovis, CA  93611
Corporate Phone Number: 1-559-323-4414

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  1. I have a complaint against a sales rep at the GB3 on Herndon and Milburn. My co-worker had given me a month pass for GB3 I went into the GB3 on Herndon and Milburn to redeem my free month and was directed to the sales rep named Shawn. Shawn without offering me a seat, a handshake, or introducing himself asked for my ID. I took a seat myself he starting typing and told me in a stern voice, "we have the same system at all GB3's." I was confused so I just said, "ok." and he proceeds to tell me you used a free pass once in July and nothing has changed since the last time you were here." Being that I was starting to get upset I told him, it looks a lot bigger to me." He continued with, "that's impossible we haven't changed the structure of the building."
    Shawn didn't speak to me about gym packages or anything of that sort after he was done insulting me he just let me be on my way. It was I who started asking him how much it would be for me and how much would it be for my spouse and I. I also asked about childcare and that I currently have fitness evolution and was looking to switch gyms. I'm upset because Shawn treated me like I was trying to "get away" with something, He never even asked me if I had redeemed a free pass before. I have and I didn't lie about it because I wasn't asked about it until I was accused. No where on the pass does it say I couldn't redeem another free pass. I have fitness evolution and I'm able to bring a workout buddy for free. So I didn't think it was a big deal using another pass. When I used my free pass last yr I was looking for a gym and unfortunately stopped working out. This time I want to stick to a gym and signed up for fitness evolution but due to so many ppl going there I wanted to look into gb3.
    I called back that night to ask for the sales reps name and for the corporate office number. I spoke to Danielle and she was awesome! She apologized and told me to go ahead and go in so they could give me a tour of the remodeled building. She informed me that if I show them my other gym membership that I could knock off a few bucks off my registration fee also since I wasn't able to use a free pass that I could actually pay $10 and workout there and the $10 could go towards my registration fee. Shawn didn't mention ANY of this to me. If he would have I would have paid the $10 right then and there to try it out again. After speaking to Danielle I might just join GB3. She made me feel welcome.

    1. Seems like SHAWN has no customer service and he is still the same way as I found out today. If I am to invest over $300. to start up on a package they would want to honor any other GB3 offers that are given. This is surprising as you would think the corporate office would do something about this person.

  2. Also, I'm not upset about the free pass. That's understandable I used one once already. I'm upset about the way I was treated by Shawn and feel that this matter should brought up because customer service skills are required and I feel Shawn lacks those skills.

  3. After being charged in March (even though the gym was already closed due to Coronavirus) I called to have my account frozen and requested a refund, since I hadnt been able to use my membership. Now, again, in April I was charged. I need this issue resolved. I want a refund for the charge as well as not to be charged in the following months until further notice.
    My name is Jean Jacobsen.
    member #110298

    Please contact me asap. No one is answering any phone calls.

    [email protected]

  4. I understand I signed up for a membership with GB3. And also understand that no one could have predicted a pandemic that will forever change interactions between people. There is a right way and wrong way to approach valued customers. And in this time of not knowing if going to the gym places one at risk for Covid, they should have the option to not pay for a service not rendered. These circumstances changes GB3 standard protocol, if a member is stating “I don’t feel safe” going to the gym and as long as my job ask if I have been exposed to COVID, I will not be comfortable coming to the gym. I should be entitled to my money back. I work hard for my money as I am an essential worker for the State. I spoke with a supervisor Armondo, who was quite professional on instilling regulations of GB3, and unwilling to give me his supervisor information (he told me his supervisor is George Brown the 3rd, everyone answers to someone if not they will not be held accountable) but as I expressed COVID is unknown and customers accounts should be charged when they swipe their membership card, showing their ok with their surroundings. I plan to find a formal complaint forum to send this correspondence, as well as social media and word of mouth.

  5. I am being charged for a membership which has been cancelled and have not been able to establish communication with the company


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