Dollar General’s corporate office is located at 100 Mission Ridge, Goodlettsville, TN 37072, and the corporate headquarters phone number is 1-615-855-4000. The corporate number is intended primarily for headquarters and business matters. Customers with store, purchase, refund, coupon, website, app, or account complaints should generally begin with Dollar General Customer Care at 1-800-678-9258 or use the official Dollar General Help Center.
Dollar General Corporate Office Address and Phone Number
- Company: Dollar General Corporation
- Dollar General Corporate Address: 100 Mission Ridge, Goodlettsville, TN 37072, USA
- Dollar General Corporate Phone Number: 1-615-855-4000
- Customer Care: 1-800-678-9258
- Official Help Center: Dollar General Help Center
- Website, App, and Accessibility Assistance: 1-877-463-1553
- myDG and Digital Coupons Support: 1-888-518-3446
- Digital Coupons Email: dg***@***********al.com
- Privacy Questions: pr***********@***********al.com
- Accounting, Auditing, Ethics, and Internal-Controls Hotline: 1-800-334-9338 — not an ordinary customer-service number
- Official Website: DollarGeneral.com
- Store Locator: Find a Dollar General Store
- Careers: Dollar General Careers
- Investor Relations: Dollar General Investor Relations
- Stock Symbol: NYSE: DG
Important: The Goodlettsville corporate headquarters is not a local retail store, public return counter, distribution center, or guaranteed walk-in complaint office. Do not mail merchandise returns to 100 Mission Ridge unless Dollar General provides written instructions directing you there.
Dollar General Corporate Office Versus Customer Service
The Dollar General corporate number, 1-615-855-4000, is associated with the company’s principal executive offices. It is not the same as a local store telephone number and may not be the most effective route for an ordinary purchase, coupon, refund, app, account, or store complaint.
Use the following route based on the issue:
- Store condition, employee, manager, pricing, or checkout complaint: Start with the local store manager, then submit the issue through the Dollar General Help Center or contact Customer Care.
- General customer-service inquiry: Call 1-800-678-9258 or use the official Help Center.
- Website, app, or digital-accessibility problem: Call 1-877-463-1553.
- myDG or Digital Coupons account problem: Call 1-888-518-3446 or email dg***@***********al.com.
- Online order or DG Delivery problem: Open the affected order and use the available order-help or refund option.
- Privacy request: Use Dollar General’s privacy-request form, call 1-800-678-9258 when applicable, or email pr***********@***********al.com.
- Job application: Use Dollar General Careers and the support options connected to the application.
- Current employee issue: Use DG Me, the employee’s manager, Human Resources, payroll, benefits, or the appropriate internal support route.
- Accounting, auditing, ethics, or internal-controls concern: Use the whistleblower hotline at 1-800-334-9338.
Dollar General does not prominently publish one universal telephone schedule covering every department. Phone availability may vary by support route. The online Help Center can be accessed at any time, but response timing may depend on the issue and department.
How to File and Escalate a Dollar General Complaint
- Identify the correct store: Record the store number, full address, city, and state. Store numbers usually appear on the receipt and store-location page.
- Speak with the store manager: Local concerns involving cleanliness, pricing, employee behavior, returns, inventory, or checkout are generally handled first at store level.
- State the requested resolution: Explain whether you are requesting a refund, price correction, coupon credit, replacement, maintenance response, safety review, apology, or management follow-up.
- Contact Customer Care: Call 1-800-678-9258 or submit the complaint through the official Help Center if the store cannot resolve it.
- Request district or regional review: For a recurring or serious store-level problem, ask that the complaint be forwarded to the district manager or appropriate operations leader.
- Request a case number: Save the submission confirmation, case number, representative’s name, and promised response date.
- Follow up using the same case: Refer to the original case rather than repeatedly opening unrelated complaints.
- Send written corporate correspondence when appropriate: A concise unresolved complaint may be mailed to Dollar General Corporation, 100 Mission Ridge, Goodlettsville, TN 37072. Do not send returned merchandise to this address.
Information to Gather Before Contacting Dollar General
- Store number and complete store address
- Date and approximate time of the visit or transaction
- Receipt, transaction number, order number, or digital receipt
- Product name, price, UPC, lot number, expiration date, or item number
- Photographs of shelf tags, sale signs, blocked aisles, damaged products, or unsafe conditions
- Screenshot of a clipped digital coupon, offer terms, or app error
- Name or description of the employee or manager involved when relevant
- Previous complaint number, Help Center message, email, or chat record
- A concise timeline of what happened
- The specific resolution requested
Do not post full payment-card numbers, gift-card numbers, passwords, verification codes, employee identification numbers, Social Security numbers, medical information, or private complaint records in the public review section.
Dollar General Store Complaints
Dollar General operates thousands of individually managed retail locations. A problem at one store may require attention from the store manager, district manager, regional management, facilities department, Human Resources, or another specialized team.
Common store complaints include:
- Dirty floors, restrooms, checkout areas, or shelves
- Boxes, carts, or merchandise blocking aisles
- Heating or air-conditioning failures
- Unsafe displays, spills, electrical concerns, or damaged fixtures
- Long checkout lines or an unattended register
- Unexpected store closures or reduced hours
- Employee or manager conduct
- Sale prices or coupons not applying correctly
- Advertised merchandise being unavailable
- Problems completing a return or refund
Dirty Store, Blocked Aisles, or Maintenance Problems
Report the concern to the store manager and document the date, time, store number, and exact area affected. Photographs can help when the concern involves blocked exits, crowded aisles, damaged refrigeration, leaking equipment, poor lighting, or another visible maintenance problem.
For an unresolved recurring problem, contact Customer Care and request review by the district manager or facilities team.
No Air Conditioning or Heating
Report a serious temperature-control problem to the store manager and Customer Care. Include how long the problem has reportedly existed, whether employees or customers appear to be affected, and whether food, medicine, or temperature-sensitive merchandise could be involved.
For an immediate medical emergency or life-threatening condition, contact emergency services rather than waiting for a corporate response.
Employee or Manager Complaint
Provide the store number, date, time, checkout lane when applicable, and a factual description of the interaction. Avoid assumptions about an employee’s intentions. Ask whether the complaint will be reviewed by the store manager, district manager, or Human Resources.
Compliments can also be submitted with the employee’s first name, store number, date, and a description of the helpful service.
Dollar General Pricing, Coupons, and Register Complaints
Shelf Price Does Not Match the Register
Keep the receipt and photograph the shelf tag or sale sign when it is safe and permitted to do so. Confirm that the product size, quantity, variety, and dates match the advertised offer.
Ask the store manager to review the discrepancy. If it remains unresolved, provide Customer Care with:
- Store number and address
- Product name and UPC
- Advertised price
- Amount charged
- Photograph of the shelf tag or advertisement
- Receipt showing the transaction
State or local pricing laws may provide additional remedies. A consumer may also contact the appropriate state consumer-protection or local weights-and-measures agency when a repeated pricing problem is not resolved.
Digital Coupon Did Not Apply
Confirm that the coupon was clipped before checkout and that the correct phone number was entered at the register. Review the product size, brand, quantity, expiration date, purchase limit, and other offer conditions.
Save screenshots of the clipped coupon and receipt. For account, verification-code, or digital-coupon problems, call 1-888-518-3446 or email dg***@***********al.com.
Coupon and Cash Back Used on the Same Item
Dollar General’s digital systems may give priority to an eligible coupon when both a coupon and a cash-back offer have been selected for the same product. Review the current offer rules before checkout and retain screenshots of the selected offers.
Dollar General Returns, Refunds, and Exchanges
Return procedures depend on whether the purchase was made in a retail store, through DG Pickup, through DG Delivery, or as a shipped website or app order. Do not assume that every product can be returned through every channel.
In-Store and DG Brands Returns
Dollar General currently states that eligible DG Brands merchandise in original packaging may generally receive a refund with a receipt within 90 days. Without a receipt, the stated remedy may be an equal-value exchange or gift card.
Product condition, category, local law, purchase channel, and fraud-prevention requirements can affect eligibility. Ask the store to explain the reason when a return is declined.
DG Pickup Returns
The DG Pickup completion email or order history may serve as the receipt. Follow the return instructions connected to the pickup order and the store where it was collected.
DG Delivery Refunds
Open the affected order and select the available order-help option. Depending on the order and amount, available routes may include:
- A limited self-service refund
- Customer Care review
- An eligible in-store return using the barcode connected to the order
Keep the delivery confirmation, photographs, order details, and refund confirmation until the credit appears.
Shipped Website or App Orders
Dollar General’s terms state that certain shipped online merchandise is not accepted for return at retail stores. Follow the instructions displayed for the specific order rather than mailing it to corporate headquarters or taking it to a store without authorization.
Refund Not Received
Confirm that Dollar General processed the refund to the expected payment method. Ask for the refund date, amount, and case number. A bank or card issuer may require additional processing time after Dollar General transmits the credit.
Dollar General Online Orders and Delivery Complaints
Online-order complaints may involve:
- Missing or incorrect products
- Unapproved substitutions
- Damaged, spoiled, or expired merchandise
- Order delivered to the wrong address
- Order not delivered
- Unexpected fees or price changes
- Refund or cancellation problems
- Account or payment errors
Open the affected order through Dollar General’s website or app. Keep the order number, digital receipt, delivery messages, photographs, substitution notices, and refund confirmation.
Dollar General Product Recalls and Safety Complaints
Review the official Dollar General Help Center for current product-recall information. Also check the appropriate manufacturer, U.S. Consumer Product Safety Commission, U.S. Food and Drug Administration, or other government recall resource.
For a potentially unsafe product, retain:
- Product name and brand
- UPC and lot or batch number
- Expiration or best-by date
- Purchase date and store number
- Receipt and packaging
- Photographs of the product and defect
- A description of any injury, illness, smoke, overheating, leakage, or damage
Stop using a product when a recall or serious hazard instructs consumers to do so. Seek appropriate medical or emergency assistance for an injury or urgent health concern.
Dollar General Gift Card Complaints
Gift-card concerns may involve an activation problem, missing balance, damaged card, unreadable number, duplicate charge, or suspected scam.
Keep the purchase and activation receipts. Do not publish the complete card number, PIN, barcode, or remaining balance.
Dollar General gift cards should not be used to pay government agencies, taxes, utility bills, fines, bail, technical-support companies, online romantic interests, employers, or strangers claiming that an emergency has occurred.
Dollar General Website, App, and Accessibility Support
Customers experiencing difficulty accessing Dollar General’s website or apps can call 1-877-463-1553 or review the official Dollar General Accessibility Statement.
Describe the device, operating system, browser or app version, page involved, error message, and accessibility assistance needed. Do not send passwords or one-time verification codes.
Dollar General Privacy Requests
Dollar General’s privacy policy provides information about account data, marketing preferences, state privacy rights, targeted advertising, deletion and correction requests, and opt-out options.
Depending on the request and state, consumers may use:
- The official privacy-request or Your Privacy Choices form
- 1-800-678-9258
- pr***********@***********al.com
- Dollar General Corporation, ATTN: Legal Department, 100 Mission Ridge, Goodlettsville, TN 37072
Review the current Dollar General Privacy Policy before submitting a request. Dollar General may need to verify the requester’s identity.
Dollar General Employees, HR, Payroll, and Careers
Job Applicants
Applicants should search and apply through Dollar General Careers. Customer Care and local store cashiers may not have access to application status or hiring-system records.
Current Employees
Current employees should use DG Me, their manager, district manager, Human Resources, payroll, benefits, leave administrator, or another established internal resource. The public corporate phone number is not necessarily the fastest route for payroll, scheduling, W-2, benefits, leave, or employment-record questions.
Former Employees
Former employees should use the contacts provided in separation, tax-document, payroll, retirement, or benefits correspondence. Keep employee identification numbers, tax forms, Social Security numbers, medical documentation, disciplinary records, and investigation materials private.
Ethics, Accounting, or Internal-Control Reports
The hotline at 1-800-334-9338 is intended for accounting, internal-controls, auditing, ethics, or legal concerns. It is not an ordinary customer-service complaint number.
Dollar General Vendors, Suppliers, Real Estate, and Investors
Potential suppliers should use Dollar General’s official vendor programs and portals rather than ordinary Customer Care. Existing vendors should use the contacts associated with their supplier account, purchase order, transportation arrangement, or distribution-center relationship.
- Existing Vendor Resources: DG Partners
- Investor Information: Dollar General Investor Relations
- Corporate and Company News: Dollar General Newsroom
Scam and Fake Dollar General Support Warning
Be cautious of unofficial search advertisements, social-media accounts, emails, text messages, or callers claiming to represent Dollar General.
Warning signs include requests for:
- Gift-card payment
- Cryptocurrency or wire transfer
- Remote access to a phone or computer
- A password or one-time verification code
- A complete debit- or credit-card number
- A gift-card number and PIN
- Employee payroll or tax credentials
Use DollarGeneral.com, the official Dollar General app, the receipt, and verified corporate resources before sharing personal or financial information.
About Dollar General
Dollar General traces its history to 1939 and operates as a publicly traded discount retailer. Its merchandise includes food, snacks, health and wellness products, cleaning supplies, household essentials, beauty and personal-care products, basic apparel, seasonal merchandise, paper products, and private brands.
As of May 1, 2026, Dollar General reported 21,055 Dollar General, DG Market, DGX, pOpshelf, and Mi Súper Dollar General stores across the United States and Mexico.
- Founded: 1939
- Corporate Headquarters: Goodlettsville, Tennessee
- Current CEO: Todd Vasos
- Incoming CEO: Jerry W. “JJ” Fleeman Jr., effective January 1, 2027
- Chief Operating Officer: Emily Taylor
- Chief Financial Officer: Donny Lau
- Store Operations Executive: Tracey Herrmann
- Chief People Officer: Kathy Reardon
- General Counsel: Rhonda Taylor
- Business Type: Publicly traded discount retailer
- Stock Symbol: NYSE: DG
- Reported Stores at May 1, 2026: 21,055
- Fiscal 2025 Net Sales: Approximately $42.7 billion
Who Owns Dollar General?
Dollar General Corporation is publicly traded and owned by its individual and institutional shareholders. It does not have an outside parent company.
The company’s common stock trades on the New York Stock Exchange under the symbol DG. Dollar General is managed by its executive team and overseen by its board of directors.
Dollar General Leadership Transition
Todd Vasos remains Dollar General’s chief executive officer as of July 30, 2026.
Dollar General’s board has appointed Jerry W. “JJ” Fleeman Jr. to become CEO effective January 1, 2027. Vasos is expected to assist with the transition as a senior advisor and remain a member of the board.
Dollar General Reviews and Complaints
As of July 30, 2026, this CorporateOfficeHeadquarters.com page displays five visible reader reviews dated May 29, 2025, through July 19, 2026.
The visible reviews describe:
- A complaint that a Hawk Point, Missouri store had reportedly been without air conditioning for approximately one month
- A severely dirty store and concern about management oversight
- Objection to partisan or political messaging displayed at a store
- Positive praise for a helpful and courteous employee at a Memphis location
- Concerns involving inclusion, hiring representation, supplier diversity, and community investment
These comments represent individual experiences and opinions. They do not establish the condition or service level of every Dollar General store, employee, manager, supplier relationship, or corporate response. No aggregate star rating is stated here.
Dollar General Competitors and Related Corporate Office Pages
Dollar General competes with dollar stores, discount retailers, grocery stores, pharmacies, convenience stores, and big-box retailers.
- Family Dollar Corporate Office
- Dollar Tree Corporate Office
- Walmart Corporate Office
- Target Corporate Office
- Big Lots Corporate Office
- Walgreens Corporate Office
For additional telephone-support information, visit the verified Dollar General Customer Service Numbers page.
Official Dollar General Resources
- Dollar General Official Website
- Dollar General Help Center
- Dollar General Store Directory
- myDG Account and Digital Coupons Help
- Accessibility Statement
- Privacy Policy
- Shopping Terms and Conditions
- Dollar General Careers
- Dollar General Investor Relations
- Dollar General Newsroom
- Dollar General Vendor Resources
Frequently Asked Questions About Dollar General
Where is the Dollar General corporate office?
Dollar General’s corporate headquarters is located at 100 Mission Ridge, Goodlettsville, TN 37072.
What is the Dollar General corporate-office phone number?
The Dollar General corporate phone number is 1-615-855-4000.
Is the Dollar General corporate number the customer-service line?
No. It is the telephone number associated with Dollar General’s principal executive offices. For consumer assistance, begin with Customer Care or the official Help Center.
What is the Dollar General Customer Care number?
Dollar General’s official website lists 1-800-678-9258 for customer-service inquiries.
What is 1-877-463-1553 used for?
Dollar General identifies 1-877-463-1553 for assistance when customers experience difficulty accessing its website or apps.
How do I complain about a Dollar General store?
Start with the local store manager. Record the store number, address, date, receipt, photographs, and requested resolution. If the matter remains unresolved, contact Customer Care or submit it through the Help Center and request district-manager review.
How do I contact Dollar General about digital coupons?
Call 1-888-518-3446 or email dg***@***********al.com for myDG, digital-coupon, account telephone-number, or verification-code problems.
How do I contact Dollar General about a return?
Begin with the store or order channel where the purchase was made. Return rules differ for store purchases, DG Pickup, DG Delivery, and shipped online orders.
Can I mail a return to Dollar General headquarters?
No. Do not mail merchandise to the Goodlettsville headquarters unless Dollar General gives written instructions directing you there.
How long do I have to return a Dollar General product?
Dollar General’s current DG Brands information states that eligible merchandise in original packaging may generally be refunded with a receipt within 90 days. Other products and purchase channels can have different requirements or exclusions.
Who is the CEO of Dollar General?
Todd Vasos remains Dollar General’s CEO as of July 30, 2026.
Who will become the next Dollar General CEO?
Jerry W. “JJ” Fleeman Jr. is scheduled to become Dollar General’s CEO on January 1, 2027.
Who owns Dollar General?
Dollar General Corporation is publicly traded and owned by its shareholders. It does not have an outside parent company.
How many Dollar General stores are there?
Dollar General reported 21,055 stores across the United States and Mexico as of May 1, 2026. The total includes Dollar General, DG Market, DGX, pOpshelf, and Mi Súper Dollar General locations.
How do I contact Dollar General HR?
Dollar General does not prominently publish one general public HR number for every employee or applicant issue. Applicants should use Dollar General Careers. Current employees should use DG Me, their manager, Human Resources, payroll, benefits, or the appropriate internal support channel.
How do I report a Dollar General privacy concern?
Review the current privacy policy and use the applicable request form, call 1-800-678-9258, or email pr***********@***********al.com.
What is the Dollar General whistleblower number?
The hotline for accounting, auditing, internal-controls, ethics, or legal concerns is 1-800-334-9338. It is not the normal customer complaint line.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, complaint information, and public review pages since 2004.
Corporate addresses, executives, store counts, support numbers, return procedures, and company policies can change. Confirm important information through Dollar General before mailing documents, returning merchandise, traveling to an office, or sharing sensitive information.
Page Update Note
This page was updated on July 30, 2026, to confirm Dollar General’s corporate address and phone number, distinguish Customer Care from website-accessibility and digital-coupon support, update the current CEO transition and store count, clarify return and privacy routes, add issue-specific complaint guidance, and revise the visible-review summary.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or operated by Dollar General Corporation, Dollar General, DG Market, DGX, pOpshelf, or Mi Súper Dollar General.
Corporate information, phone numbers, executives, store counts, policies, return requirements, and support routes may change. Verify important information through Dollar General’s official website or authorized representatives.
Reader reviews represent individual opinions and experiences. Allegations in reviews have not necessarily been independently verified and should not be interpreted as establishing the experience of every customer, employee, supplier, or store.
Share Your Dollar General Experience
Have you contacted Dollar General’s corporate office, Customer Care, a store manager, district manager, myDG support, digital-coupon support, or another complaint route? Share your experience below.
Consider mentioning the store number, approximate date, issue, support route used, whether a case was opened, what resolution was requested, and whether Dollar General responded.
Privacy warning: Do not publish passwords, verification codes, full receipt or transaction numbers, complete payment-card details, bank information, gift-card numbers or PINs, employee identification numbers, Social Security numbers, medical information, home addresses, payroll records, or other sensitive personal information.