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  • Direct Auto Insurance Corporate Office and Direct General Headquarters

Direct Auto Insurance Corporate Office and Direct General Headquarters 

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Direct Auto Insurance corporate office and Direct General headquarters are located in Nashville, Tennessee. Direct Auto is the consumer brand and registered trade name used by Direct General Insurance Agency, Inc., an Allstate subsidiary operating within the National General organization. This page provides the current Nashville address, Customer Service and claims numbers, ownership and legal-company information, claims mailing guidance, roadside assistance, cancellation instructions, privacy contacts, and complaint-escalation resources.

Direct Auto Insurance Corporate Office and Direct General Headquarters

The Murfreesboro Pike property is associated with Direct General’s Nashville corporate, agency, and administrative operations. It is not a public claims-payment counter, roadside-dispatch facility, auto repair shop, medical-bill processing center, or universal location for mailing policy and claim documents.

The number 1-877-463-4732 is Direct Auto’s main Customer Service, sales, payment, policy-service, and cancellation number. It should not be described only as a corporate-office switchboard.

Direct Auto Insurance corporate office and Direct General headquarters in Nashville, Tennessee
Direct General Insurance Agency, doing business as Direct Auto Insurance, maintains its corporate office at 1281 Murfreesboro Pike in Nashville. The displayed 1-877-463-4732 number is Direct Auto’s main Customer Service and sales line.

Direct Auto Insurance and Direct General Explained

Direct Auto Insurance is the current consumer-facing brand. Direct General Insurance Agency, Inc. is the legal insurance agency doing business under the Direct Auto Insurance name.

The relationship can be summarized as follows:

  • Direct Auto Insurance: The customer-facing brand used online, by telephone, and at retail insurance locations
  • Direct General Insurance Agency, Inc.: The licensed agency using the Direct Auto trade name
  • National General: The Allstate-owned insurance organization containing many of the affiliated underwriting companies
  • Allstate: The ultimate publicly traded parent company

Direct Auto-branded policies may be produced by Direct General Insurance Agency, Inc. or National General Insurance Marketing, Inc. and underwritten by different National General Group insurance companies.

Customers should identify the full legal insurer printed on the declarations page, insurance card, billing notice, cancellation notice, claim letter, or other policy document.

Direct Auto Insurance Headquarters Address

The Direct General and Direct Auto corporate-office address is:

Direct General Insurance Agency, Inc.
1281 Murfreesboro Pike
Nashville, TN 37217

Nashville has been the home of Direct Auto’s headquarters since the business began in 1991.

Do not automatically send the following to the Nashville corporate office:

  • Claim photographs or estimates
  • Medical bills
  • Police reports
  • Repair invoices
  • Premium payments
  • Cancellation requests
  • Life-insurance death certificates
  • Protected health information
  • Legal notices or court documents

Use the address, fax number, email, portal, or claim representative identified in the current policy or claim instructions.

Direct Auto Customer Service

Customer Service can assist with:

  • Policy questions
  • Quotes
  • Premium payments
  • Billing questions
  • Adding or removing vehicles and drivers
  • Insurance cards and policy documents
  • Address changes
  • Discount documentation
  • Cancellation requests
  • Possible reinstatement
  • Connecting customers with a local agent or another department

Direct Auto’s Customer Service hours may change during holidays, system interruptions, catastrophe events, or periods of unusually high volume.

Direct Auto Claims Phone Number

When calling about an existing claim, press the option for claim status. When reporting a new loss, select the new-claim option.

Have the following information available:

  • Policy number
  • Date, time, and location of the event
  • Description of what happened
  • Names and contact details for the people involved
  • Vehicle year, make, model, and color
  • Other insurance information
  • Police or incident-report number
  • Photographs or video when available
  • Information about injuries and property damage

A new claim may still be reported when some information is not yet available.

Direct Auto Claims Mailing Address

Direct Auto publishes the following address for claims correspondence:

Direct Auto Insurance Claims Department
P.O. Box 1623
Winston-Salem, NC 27102

Include the policyholder’s name, policy number, and claim number on every submitted page.

Before mailing important documents:

  • Confirm that the address applies to the specific claim.
  • Keep copies of everything submitted.
  • Use tracking when appropriate.
  • Do not send original documents unless specifically required.
  • Ask the assigned claims representative whether a secure electronic upload is preferable.

The Nashville headquarters should not be substituted for the published claims address.

Direct Auto Medical Provider and PIP Billing Address

Direct Auto currently instructs medical providers submitting PIP bills to use:

Direct Auto Insurance PIP Department
P.O. Box 2989
Clinton, IA 52733

A medical provider should verify:

  • The correct insurer
  • The claim number
  • The date of loss
  • The insured or claimant name
  • The applicable billing format
  • Whether prior authorization is required
  • Whether supporting records are required
  • Whether electronic billing is available or required

Do not send an entire patient file or protected health information to the Nashville corporate office unless the claims representative provides specific instructions.

How to Check a Direct Auto Claim

Customers may check an existing claim by:

  • Calling the assigned claims representative directly
  • Calling 1-800-403-1077
  • Using MyAccount
  • Using the Direct Auto mobile app
  • Using the website’s virtual claims assistant
  • Using live claims chat during published hours

Assigned claims representatives are generally available Monday–Friday from 8:00 a.m.–5:00 p.m. in their local time zone. Live chat representatives are currently published as available Monday–Friday from 8:00 a.m.–8:00 p.m. Eastern Time.

Keep a record of:

  • The claim number
  • The representative’s name and direct contact information
  • Dates and times of calls
  • Documents requested and submitted
  • Repair or medical estimates
  • Payments and explanations
  • Outstanding questions
  • The resolution requested

What to Do After an Automobile Accident

  1. Move to a safe location when possible.
  2. Call emergency services when there are injuries, danger, or legally required reporting.
  3. Exchange driver, vehicle, and insurance information.
  4. Photograph the vehicles, road conditions, traffic controls, and visible damage.
  5. Obtain witness information.
  6. Obtain the police-report or incident number.
  7. Report the claim promptly.
  8. Keep towing, storage, rental, repair, transportation, wage, and medical records.

Do not admit legal fault at the scene, sign a release you do not understand, or provide unnecessary personal information to an unrelated party.

Windshield, Glass, and Catastrophe Claims

Windshield, glass, storm, flood, hail, hurricane, and other covered claims may be reported through the regular Direct Auto claims system.

After a storm or catastrophe:

  • Prioritize personal safety.
  • Stay away from floodwater, unstable structures, gas leaks, and electrical hazards.
  • Take reasonable steps to prevent additional damage.
  • Photograph damage before permanent repairs.
  • Keep emergency-repair and temporary-transportation receipts.
  • Avoid contractors demanding full payment before work begins.
  • Do not discard major damaged property before asking the adjuster.

Direct Auto Life Insurance Claims

Direct Auto currently markets qualifying term-life policies in participating states. Product disclosures identify Direct General Life Insurance Company as an issuer of certain policies.

Before reporting a death, gather:

  • The insured person’s full legal name
  • Life-insurance policy number
  • Date and place of death
  • Beneficiary contact information
  • Certified death certificate when requested
  • Trust, estate, guardianship, or power-of-attorney documents when applicable

Do not email or publicly post a death certificate, Social Security number, beneficiary designation, medical record, policy document, or banking information.

Direct Auto Roadside Assistance

Roadside assistance is a separate membership service administered by Nation Safe Drivers and is not an insurance claim.

Depending on membership terms, roadside services may include:

  • Emergency towing
  • Flat-tire assistance
  • Battery jump-starts
  • Vehicle lockout assistance
  • Fuel and essential-fluid delivery
  • Minor mechanical aid

The customer may be responsible for fuel, parts, service beyond the included towing distance, or calls beyond the membership allowance.

Call emergency services first when a vehicle is in a dangerous traffic location, a person is injured, a fire is involved, or there is another immediate threat.

Direct Auto Payments

Direct Auto provides several payment methods:

  • MyAccount
  • QuickPay
  • The Direct Auto mobile app
  • Telephone payment at 1-877-463-4732
  • Payment at a Direct Auto retail location
  • Mail using the payment coupon and address supplied with the bill

Do not mail a premium to corporate headquarters merely because it appears in an online directory. Use the current payment coupon and processing address.

Keep proof of payment until the payment appears in MyAccount and the policy remains active.

Premium Increase and Underwriting Questions

Direct Auto may review application and consumer-report information after a policy is issued. A premium can change when the underwriting review identifies undisclosed drivers, driving violations, accidents, prior-insurance issues, missing discount documentation, an address change, a vehicle change, or another rating factor.

For a premium increase:

  1. Review the amended declarations page and notice.
  2. Ask which rating factor or underwriting information changed.
  3. Confirm every driver and vehicle listed on the policy.
  4. Submit corrected documentation when information is inaccurate.
  5. Request written confirmation of the review result.
  6. Contact the agent or Customer Service when the explanation remains unclear.

A customer who believes a consumer report contains incorrect information may need to dispute the underlying record directly with the consumer-reporting company.

Adding or Removing Drivers

Direct Auto may add a household driver when information indicates that the person may have regular access to an insured vehicle.

Customers disputing an added driver should follow the instructions in the policy notice. Direct Auto currently publishes the following routes for certain underwriting documents:

Include only the documentation requested and confirm that the instructions apply to the customer’s policy and state.

How to Cancel a Direct Auto Policy

Direct Auto currently provides several cancellation methods:

  • Visit a Direct Auto store and sign a cancellation request.
  • Call 1-877-463-4732.
  • Submit an online Customer Service request.
  • Fax a signed written cancellation request to 1-877-622-7338.

A written request should generally include:

  • Policy number
  • Policyholder’s full name
  • Address
  • Date of birth
  • Requested cancellation date
  • Policyholder’s signature

Request written confirmation showing the effective cancellation date and whether a balance or refund remains.

Do not rely solely on blocking a payment or removing automatic billing. That action may not cancel the policy and can result in a lapse, unpaid balance, cancellation fee, or other consequence.

Do not cancel required automobile insurance before replacement coverage becomes effective.

Direct Auto Cancellation Refunds and Fees

A customer canceling before the policy expires may receive a prorated refund, a short-rate refund, or no refund depending on state law, policy terms, fees, payments, and the effective cancellation date.

Ask Customer Service:

  • Whether a refund is due
  • Whether a cancellation fee applies
  • Whether the refund is prorated or short-rated
  • Where the refund will be sent
  • The expected processing period
  • Whether the mailing address is current
  • Whether any unpaid premium remains

Keep the written cancellation confirmation and check later bank and card statements for additional drafts or credits.

Reinstating a Direct Auto Policy

A recently canceled customer may be eligible to request reinstatement through MyAccount, the mobile app, a local agent, or Customer Service.

Reinstatement may require:

  • Payment of the amount due
  • A signed Statement of No Loss
  • Confirmation that no accident occurred during the cancellation period
  • Updated driver, vehicle, or address information
  • Additional documentation required by state law or underwriting

A false Statement of No Loss can result in denial of reinstatement, cancellation, claim denial, or other consequences.

Ask for written confirmation showing whether the policy was reinstated without a lapse or whether a new effective date applies.

How to Escalate a Direct Auto Claim Complaint

  1. Contact the assigned claims representative: State the claim number, unresolved issue, and requested resolution.
  2. Request a written explanation: Ask for the policy provision, estimate, valuation, or evidence supporting the decision.
  3. Request supervisory review: Ask for a claims supervisor or manager.
  4. Call claims support: Use 1-800-403-1077.
  5. Keep a factual timeline: Record calls, letters, estimates, payments, and submitted documents.
  6. Identify the legal insurer: Use the full company name printed on the declarations page or claim correspondence.
  7. Preserve deadlines: A Customer Service or corporate complaint may not extend proof-of-loss, appraisal, appeal, lawsuit, or regulatory deadlines.
  8. Contact the state insurance department: Use the regulator with jurisdiction over the policy and insurer when the internal process does not resolve the concern.

The Nashville corporate office may refer an insurance dispute back to the appropriate National General underwriting company and claims department.

How to File an Outside Insurance Complaint

Insurance complaints are generally handled by the insurance department in the state where the policy was issued or where the insurer and transaction are regulated.

Before filing:

  • Identify the full underwriting-company name.
  • Gather the policy and declarations page.
  • Keep claim, payment, cancellation, and underwriting notices.
  • Create a factual timeline.
  • Request a written response from Direct Auto or the insurer.
  • Explain the exact resolution requested.

Tennessee Consumer Insurance Services can answer complaint questions at:

A regulator may review whether an insurance company or agent followed state insurance laws. A regulator does not serve as the customer’s attorney and may not determine every disputed fact or award every requested payment.

Direct Auto Privacy Requests

  • General privacy questions: 1-844-874-3609
  • Eligible California privacy requests: 1-800-682-9284
  • Insurance-information requests by mail: P.O. Box 3199, Winston-Salem, NC 27102-3199
  • Privacy statement: Direct Auto Privacy Statement

Privacy contacts may assist with qualifying data-access, correction, deletion, opt-out, and marketing-preference requests.

The privacy department does not:

  • Report or adjust claims
  • Change insurance coverage
  • Cancel policies
  • Make premium payments
  • Dispatch roadside assistance
  • Issue claim settlements or refunds

Submit identification documents only through the secure verification process supplied by Direct Auto or Allstate.

Direct Auto Careers and Human Resources

Direct Auto does not publish its Customer Service or Nashville corporate number as a dedicated public Human Resources line.

Available opportunities may include:

  • Retail insurance sales
  • Customer Service
  • Claims
  • Underwriting
  • Technology
  • Finance
  • Marketing
  • Legal and compliance
  • Corporate support roles

Applicants should use the contact information associated with the official job posting. Current employees should use established manager, Human Resources, payroll, benefits, leave, ethics, safety, or employee-relations channels.

Do not publish Social Security numbers, employee IDs, wage records, tax forms, background checks, medical information, private manager details, or confidential employment correspondence.

Direct Auto Ownership and Allstate

Direct Auto’s history includes:

  • 1991: Direct Auto and the Direct General business began in Nashville.
  • 2016: Direct General became part of National General.
  • 2021: Allstate completed its acquisition of National General.
  • Current structure: Direct General Insurance Agency, Inc., doing business as Direct Auto Insurance, identifies itself as an Allstate subsidiary.

Direct Auto remains a separate consumer brand with its own website, retail locations, policy systems, Customer Service, claims numbers, and products.

Readers seeking parent-company information may review the Allstate corporate office page.

Direct Auto Legal Insurance Companies

Direct Auto is not one universal insurance company. Current official disclosures identify affiliated insurers that may include:

  • Direct General Insurance Company
  • Direct General Insurance Company of Mississippi
  • Direct Insurance Company
  • Direct National Insurance Company
  • Direct General Life Insurance Company
  • Century-National Insurance Company
  • Imperial Fire & Casualty Insurance Company
  • Integon insurance companies
  • MIC General Insurance Corporation
  • National General insurance companies
  • New South Insurance Company
  • Safe Auto insurance companies
  • Standard Property and Casualty Insurance Company

Not every insurer or product is available in every state. The company printed on the policy is the legal insurer responsible for the contract.

Use the legal insurer’s name when:

  • Filing a state insurance complaint
  • Sending a formal demand
  • Serving legal documents
  • Submitting a proof of loss
  • Disputing a cancellation or nonrenewal
  • Requesting regulatory assistance

Direct Auto Is Not Direct Auto Insurance Company of Illinois

Direct Auto Insurance, the Direct General and National General brand discussed on this page, is not affiliated with Direct Auto Insurance Company, an Illinois insurer with NAIC number 12721.

Consumers should verify:

  • The legal insurer name
  • The NAIC number
  • The policy number
  • The company address
  • The Customer Service and claims numbers printed on the policy

Similar names do not mean that two insurance companies share policies, claims, agents, billing systems, or corporate ownership.

Direct Auto Is Not The General

Direct Auto Insurance and The General are separate insurance brands.

A policy, payment, claim, cancellation, or complaint for The General cannot be handled through Direct Auto. Likewise, Direct Auto cannot access The General’s policy and claim systems.

Readers seeking information about the separate company may review The General corporate office.

Direct Auto Products and Services

Depending on the state, insurer, eligibility, and sales channel, Direct Auto may offer or arrange:

  • Personal automobile insurance
  • Liability insurance
  • Collision and comprehensive coverage
  • Uninsured and underinsured motorist coverage
  • Personal injury protection
  • SR-22 filings
  • Motorcycle insurance
  • Commercial automobile insurance
  • Term-life insurance
  • Renters insurance
  • Roadside assistance
  • Telemedicine and health-related services
  • Other ancillary products

Product availability, limits, exclusions, underwriting company, fees, discounts, and coverage requirements vary.

Direct Auto Reader Reviews and Complaints

No reader reviews are currently visible on this CorporateOfficeHeadquarters.com page.

Future reviews should distinguish among:

  • The Nashville corporate office
  • A local Direct Auto store or agent
  • Customer Service
  • The assigned claims representative
  • The underwriting company
  • National General
  • Allstate
  • Roadside assistance
  • A repair facility or medical provider
  • A term-life or other ancillary product provider

A concern involving one agent, adjuster, store, insurer, policy, or claim should not be presented as proof that every Direct Auto customer has the same experience.

Direct Auto Competitors and Related Insurance Companies

Consumers comparing standard and nonstandard automobile insurance may also research:

These are separate companies and cannot access Direct Auto policies, payments, claims, cancellations, agents, or complaint records.

Readers may also browse the Insurance Company Corporate Offices and Phone Numbers directory.

Official Direct Auto Resources

Frequently Asked Questions

Where is Direct Auto Insurance headquarters?

Direct General Insurance Agency, doing business as Direct Auto Insurance, maintains its corporate office at 1281 Murfreesboro Pike, Nashville, TN 37217.

Is Direct General Insurance now Direct Auto?

Direct Auto Insurance is the consumer-facing name and registered trade name used by Direct General Insurance Agency, Inc. Direct General legal entities continue to exist within the National General and Allstate organization.

What is the Direct Auto Customer Service number?

Call 1-877-GO-DIRECT / 1-877-463-4732 for Customer Service, sales, policy service, payments, and cancellation assistance.

What are Direct Auto Customer Service hours?

Current published hours are Monday–Friday from 9:00 a.m.–9:00 p.m. Central Time and Saturday from 11:00 a.m.–3:00 p.m. Central Time. Customer Service is closed Sunday.

What is the Direct Auto claims phone number?

Call 1-800-403-1077 to report a new claim or check an existing claim.

Is Direct Auto claims open 24 hours?

New claims may be reported by telephone 24 hours a day. Existing-claim assistance and live representatives have separate published schedules.

What is the Direct Auto claims fax number?

The current claims fax number is 1-800-924-0273. Include the policyholder name, policy number, and claim number on every page.

Where do I mail a Direct Auto claim?

Direct Auto publishes P.O. Box 1623, Winston-Salem, NC 27102 for claims correspondence. Confirm the address with the assigned representative before sending important documents.

Where should a medical provider send a Direct Auto PIP bill?

Direct Auto currently instructs medical providers to use Direct Auto Insurance PIP Department, P.O. Box 2989, Clinton, IA 52733.

What is the Direct Auto roadside-assistance number?

Call 1-877-756-6637 for 24/7 roadside assistance under the applicable membership.

How do I pay a Direct Auto bill?

Customers may pay through MyAccount, QuickPay, the mobile app, a Direct Auto store, or by calling 1-877-463-4732.

How do I cancel Direct Auto Insurance?

Visit a store, call Customer Service, submit an online request, or fax a signed cancellation request to 1-877-622-7338. Request written confirmation of the effective date.

Will Direct Auto refund my premium after cancellation?

A refund depends on the state, policy terms, payments, fees, and cancellation date. Contact the agent or Customer Service for a policy-specific calculation.

Can a canceled Direct Auto policy be reinstated?

Some recently canceled policies may qualify for reinstatement. Payment and a truthful Statement of No Loss may be required.

Who owns Direct Auto Insurance?

Direct General Insurance Agency, Inc., doing business as Direct Auto Insurance, is an Allstate subsidiary operating within National General.

When did Direct Auto become part of Allstate?

Direct General joined National General in 2016. Allstate completed its acquisition of National General in January 2021.

Is Direct Auto the same as National General?

No. Direct Auto is a consumer brand and agency within the National General organization. National General also distributes policies through other brands and independent agents.

Is Direct Auto the same as The General?

No. Direct Auto Insurance and The General are separate brands with different policies, ownership, claims systems, and Customer Service departments.

Is Direct Auto connected with Direct Auto Insurance Company of Illinois?

No. Direct Auto’s official disclosures state that the Direct General and National General brand is not associated with Direct Auto Insurance Company, the Illinois insurer with NAIC number 12721.

Who is the CEO of Direct Auto?

Direct Auto does not publish a current standalone executive roster. Tom Wilson is the chair, president, and chief executive officer of parent company Allstate.

What is the Direct Auto Human Resources phone number?

No public general HR number was verified. Applicants should use the official Direct Auto or Allstate careers system.

Can I visit Direct Auto headquarters to file a claim?

No official source reviewed identifies the Nashville headquarters as a walk-in claims center. File through MyAccount, the mobile app, the claims telephone number, or a local store that can help forward documentation.

How do I complain about a Direct Auto adjuster?

Contact the assigned adjuster, request a written explanation, ask for a claims supervisor, and call 1-800-403-1077. An unresolved complaint may also be submitted to the appropriate state insurance department.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com reviewed Direct Auto’s current Nashville headquarters information, Customer Service number and hours, claims number, claims fax and mailing address, PIP billing address, roadside number, payment and cancellation procedures, privacy contacts, Direct General legal-agency identity, National General and Allstate ownership, current underwriting-company disclosures, product information, careers resources, existing image, internal insurance links, and the live reader-review section.

We distinguish the Direct General Nashville corporate office from Direct Auto Customer Service, claims operations in Winston-Salem, medical-provider billing, local stores, roadside assistance, National General, Allstate, The General, and the unrelated Direct Auto Insurance Company of Illinois.

CorporateOfficeHeadquarters.com is independent and is not affiliated with Direct General Insurance Agency, Direct Auto Insurance, National General, Allstate, an underwriting company, insurance agent, claims representative, repair facility, medical provider, roadside administrator, regulator, or government agency.

Page Update Note

This page was substantially revised on July 28, 2026. The update retained 1281 Murfreesboro Pike as the Direct General and Direct Auto Nashville corporate-office address; corrected the company name and explained that Direct Auto Insurance is the registered trade name of Direct General Insurance Agency, Inc.; clarified that 1-877-463-4732 is the main Customer Service and sales number rather than only a corporate number; removed the unverified 1-800-541-0856 fax; added the current claims telephone, claims fax, Winston-Salem claims address, PIP medical-billing address, roadside number, Customer Service hours, cancellation fax, underwriting contact routes, privacy contacts, and careers resources; added National General and Allstate ownership history; explained the difference among the brand, agency, underwriting companies, and parent organization; distinguished Direct Auto from The General and the unrelated Illinois company; expanded claims, payments, premium, driver, cancellation, reinstatement, refund, life-insurance, roadside, privacy, regulatory, and complaint-escalation guidance; confirmed that no reader reviews are currently visible; retained and recaptioned the accurate existing image; retained relevant competitor links; added Allstate as the parent-company link; and added current official resources and headquarters-focused FAQs.

Disclaimer

This page is provided for general corporate-office, insurance, claims, billing, contact, and consumer-feedback information. CorporateOfficeHeadquarters.com does not represent Direct Auto Insurance, Direct General Insurance Agency, National General, Allstate, an underwriting company, insurance agent, claims representative, repair facility, medical provider, roadside company, regulator, attorney, or government agency.

Addresses, telephone numbers, ownership structures, underwriting companies, policy availability, Customer Service hours, payment instructions, claim assignments, cancellation procedures, refunds, coverage terms, and complaint routes may change. Verify time-sensitive and policy-specific information through the declarations page, insurance card, bill, claim correspondence, official account, insurer, agent, or regulator responsible for the matter.

Nothing on this page is legal, financial, tax, insurance, claims, medical, repair, privacy, employment, or regulatory advice. Do not cancel required coverage, sign a release, discard evidence, provide a false Statement of No Loss, or miss a policy, claim, appraisal, appeal, lawsuit, or regulatory deadline based solely on this page or a public comment.

CorporateOfficeHeadquarters.com cannot access a policy, make a payment, cancel or reinstate coverage, report or adjust a claim, approve repairs, dispatch roadside assistance, locate a check, calculate a refund, change a beneficiary, or contact Direct Auto, National General, or Allstate on a reader’s behalf.

Share Your Experience

Readers may share a firsthand Direct Auto or Direct General experience in the comments. Helpful submissions identify whether the concern involved the Nashville corporate office, a local store or agent, Customer Service, auto insurance, term-life insurance, billing, payment, cancellation, reinstatement, a claim, roadside assistance, an underwriting company, National General, or Allstate; the general state and department involved; the contact route used; the approximate response time; and whether the issue was resolved.

Do not publish full policy, claim, payment, banking, insurance-card, driver’s-license, vehicle-identification, medical, beneficiary, employee, privacy-request, or account numbers; Social Security numbers; dates of birth; passwords; verification codes; death certificates; medical records; police reports containing private information; tax forms; home addresses; private telephone numbers or email addresses; unredacted bills; signed releases; children’s information; confidential correspondence; or private agent and adjuster details.

Do not identify individual agents, claims representatives, repairers, medical providers, employees, policyholders, beneficiaries, or other customers unnecessarily. Do not publish unsupported accusations that an identifiable person or company committed fraud, theft, bad faith, discrimination, retaliation, a crime, or intentional misconduct. Describe firsthand events, available records, and the requested resolution without presenting an unverified legal, insurance, medical, or regulatory conclusion as established fact.

Spam, threats, doxxing, impersonation, discriminatory content, retaliation demands, unsupported criminal accusations, confidential policy and claim records, protected health information, private employee information, and sensitive financial, insurance, employment, or personal information may be edited, withheld, or removed.

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