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  • Acura Corporate Office, Phone Number and Customer Service

Acura Corporate Office, Phone Number and Customer Service 

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Acura’s corporate office is located at the American Honda headquarters in Torrance, California. Customers searching for the Acura corporate phone number, headquarters address, Client Relations, dealership complaint help, roadside assistance, recall support, AcuraLink, financing, or warranty assistance should use the contact route that matches their issue.

The Acura corporate office phone number associated with American Honda’s Torrance headquarters is 1-310-783-2000. For vehicle questions and complaints, Acura directs customers to Acura Client Relations at 1-800-382-2238.

Acura Corporate Office: Quick Answer

Acura USA Corporate Office and Headquarters

  • Brand: Acura
  • U.S. Company: American Honda Motor Co., Inc.
  • Acura USA Headquarters: 1919 Torrance Blvd., Torrance, CA 90501, USA
  • American Honda Main Office: 1-310-783-2000
  • Acura Client Relations: 1-800-382-2238
  • Client Relations Hours: Monday through Friday, 6:00 a.m.–5:00 p.m. Pacific Time
  • Acura Client Relations Email: ac*@*******ra.com
  • Acura Fax: 1-310-783-3535
  • Official Contact Page: Acura Contact Us

Acura is Honda’s luxury and performance vehicle brand. American Honda Motor Co. manages Acura’s U.S. sales, marketing, distribution, customer relations, dealer support, and related corporate operations.

The Torrance headquarters is a corporate facility rather than a dealership, repair center, parts counter, or roadside-assistance location. Vehicle inspections, repairs, recall work, replacement keys, and parts orders should normally be handled through an authorized Acura dealer.

Which Acura Phone Number Should You Use?

Department or Issue Contact Information
American Honda corporate office 1-310-783-2000
Acura vehicle questions and complaints 1-800-382-2238
Acura recalls and campaigns 1-888-234-2138
Roadside assistance 1-800-594-8500
In-car technology support 1-888-528-7876
AcuraLink support and subscriptions 1-877-375-2638
Vehicle sales, service, repairs, parts, or keys Locate an Acura dealer
Loan, lease, payment, payoff, or title issues Acura Financial Services contact page

Acura does not publish a separate public complaints-department or Human Resources phone number. Customer complaints should normally begin with Acura Client Relations or the authorized Acura dealer involved.

How to Escalate an Acura Complaint

  1. Contact the Acura dealer involved. Ask for the service manager, sales manager, finance manager, or general manager, depending on the complaint.
  2. Request complete documentation. Keep repair orders, estimates, diagnostic reports, warranty decisions, sales documents, and promised completion dates.
  3. Contact Acura Client Relations. Call 1-800-382-2238, use the Acura contact page, or email ac*@*******ra.com.
  4. Request an Acura case number. Record the representative’s name, date of contact, expected follow-up date, and proposed resolution.
  5. Send written correspondence if necessary. Include a concise timeline, dealer information, case number, supporting records, and the specific resolution requested.
  6. Use the specialized department when appropriate. Financing, recalls, roadside incidents, and connected-services problems use separate support routes.

Acura Client Relations Mailing Address

Acura Client Relations
Mail Stop CHI-4
1919 Torrance Blvd.
Torrance, CA 90501-2746

Information to Have Before Contacting Acura

  • Acura model, model year, mileage, and trim
  • Vehicle Identification Number, provided privately
  • Dealer name, city, and state
  • Repair-order, invoice, estimate, or warranty-claim number
  • Acura case number, if already assigned
  • Recall or service-campaign number, if applicable
  • Dates and names of people previously contacted
  • Photos, diagnostic reports, or app screenshots when relevant
  • A brief description of the resolution requested

Do not publish a full VIN, finance account number, home address, telephone number, email address, payment information, or private document in a public review.

Acura Dealer, Warranty, Repair, and Parts Complaints

Acura identifies the local authorized dealer as the first contact for service, genuine parts, Acura Care service contracts, recall campaigns, warranty repairs, and vehicle-specific technical concerns.

For a repair or warranty complaint, request a repair order showing the condition reported, dealer findings, work performed, mileage, and dates the vehicle was at the dealership. Ask for any warranty denial or exclusion in writing.

If the concern remains unresolved, contact Acura Client Relations with the dealer information, repair records, case history, and requested resolution. Acura dealers may be independently operated, so American Honda may not control every decision involving dealer pricing, used-vehicle sales, trade-ins, optional products, local scheduling, or personnel.

Acura Recalls and Vehicle-Safety Complaints

Acura recall information is vehicle-specific. Use Acura’s official recall search with the vehicle’s 17-character VIN or call Recall Assistance at 1-888-234-2138.

Owners can also check the NHTSA recall database. If an open recall applies, contact an authorized Acura dealer to confirm remedy availability and schedule the repair.

Follow any stop-drive, parking, battery-charging, or other interim safety instructions in the recall notice. If a vehicle may be unsafe to operate, do not wait for a response from the corporate office before seeking appropriate roadside, dealer, or emergency assistance.

Acura Roadside Assistance

Acura Roadside Assistance can be reached at 1-800-594-8500. Services may include emergency towing, battery jump-starts, flat-tire assistance, fuel delivery, lockout help, and dealer-location assistance.

Eligibility, coverage duration, mileage limitations, towing destinations, reimbursement, and exclusions depend on the vehicle, warranty, certified pre-owned program, or applicable roadside-assistance plan.

AcuraLink and In-Car Technology Support

In-Car Technology Support

Call 1-888-528-7876 for assistance with HandsFreeLink, Bluetooth pairing, navigation, radio or navigation codes, and other supported in-car technology. Support hours are Monday through Friday, 6:00 a.m.–5:00 p.m. Pacific Time.

AcuraLink Support

AcuraLink support can be reached at 1-877-375-2638. AcuraLink assistance may include enrollment, subscriptions, connected features, account access, remote services, vehicle notifications, and supported emergency or stolen-vehicle features.

AcuraLink features vary by model, model year, vehicle equipment, subscription, software, and cellular availability. Have the vehicle information, account email, app version, and error message available when requesting help.

Acura Financial Services

Acura Financial Services, operated through American Honda Finance Corporation, handles vehicle loans and leases separately from Acura Client Relations.

Use the Acura Financial Services website or its official contact page for:

  • Payments and account access
  • Payoff or purchase information
  • Lease maturity and vehicle returns
  • Titles and lien releases
  • Billing statements
  • Due-date or payment questions
  • Finance-account complaints

Acura Financial Services contact details and mailing addresses can depend on the account, product, and state. Use the number or address displayed for your account rather than sending payments or documents to the corporate headquarters.

Acura Careers and Human Resources

Acura does not publish a general Human Resources number for employment inquiries. Acura positions are listed through the American Honda careers website.

The careers site includes corporate operations, sales and marketing, engineering, information technology, finance, manufacturing, distribution, internships, and other opportunities. Vehicle complaints and customer-service questions should not be submitted through the employment application system.

About Acura and American Honda

Acura is Honda’s luxury and performance automotive brand. The Acura brand was launched in the United States in 1986 and is supported by American Honda Motor Co.

Acura offers premium automobiles and SUVs emphasizing performance, design, technology, safety, and driver-focused engineering. Vehicle availability and model offerings can change, so current shoppers should use Acura’s official website or an authorized dealership.

In the luxury automotive market, Acura competes with brands including Lexus, BMW, Mercedes-Benz, Audi, Cadillac, Genesis, Infiniti, Volvo, Jaguar, and Land Rover.

Related Corporate Office and Customer-Service Resources

Frequently Asked Questions About Acura Corporate Office

Where is the Acura corporate office?

Acura’s U.S. corporate operations are based at American Honda Motor Co., 1919 Torrance Blvd., Torrance, CA 90501.

What is the Acura corporate phone number?

The American Honda main-office phone number associated with its Torrance headquarters is 1-310-783-2000.

What is the Acura customer-service number?

Acura Client Relations can be reached at 1-800-382-2238, Monday through Friday from 6:00 a.m.–5:00 p.m. Pacific Time.

How do I file a complaint with Acura?

Begin with the Acura dealer involved. If the complaint remains unresolved, contact Acura Client Relations, request a case number, and provide the dealer information, repair or sales records, timeline, and requested resolution.

What is the Acura recall phone number?

Acura Recall Assistance can be reached at 1-888-234-2138.

What is the Acura Roadside Assistance number?

Acura Roadside Assistance can be reached at 1-800-594-8500.

What is the Acura in-car technology support number?

Call 1-888-528-7876 for supported HandsFreeLink, Bluetooth, navigation, and other in-car technology questions.

What is the AcuraLink support number?

AcuraLink support can be reached at 1-877-375-2638.

Is Acura owned by Honda?

Yes. Acura is Honda’s luxury and performance vehicle brand. American Honda Motor Co. manages Acura’s U.S. operations.

Does Acura have a separate complaints-department number?

Acura does not publish a separate complaints-department number. Vehicle complaints are handled through Acura Client Relations at 1-800-382-2238 and the authorized Acura dealer involved.

How do I contact Acura Human Resources?

Acura does not publish a general Human Resources telephone number. Employment candidates should use the official American Honda careers website.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides headquarters addresses, corporate phone numbers, customer-support routes, complaint guidance, and reader reviews for major companies. We distinguish the corporate office from Client Relations, dealerships, roadside assistance, technology support, recall assistance, and financial services so readers can use the appropriate contact route.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Acura, American Honda Motor Co., American Honda Finance Corporation, Honda Motor Co., or any authorized Acura dealer. This page is provided for informational purposes. Addresses, phone numbers, hours, warranty terms, recall procedures, roadside coverage, connected services, and finance policies may change. Verify vehicle-specific information through Acura’s official website or an authorized Acura dealer.

Acura Reviews, Complaints, and Feedback

Have you contacted Acura corporate office, Acura Client Relations, Roadside Assistance, AcuraLink support, Acura Financial Services, or an authorized Acura dealer? Share your experience below. Helpful reviews include the model, model year, dealer location, issue type, support route used, response time, and whether the matter was resolved.

Please do not post full VINs, account numbers, addresses, telephone numbers, email addresses, payment information, or private documents in a public review.

Leave an Acura Review

Use the review form below to rate your experience with Acura vehicles, dealerships, Client Relations, repairs, warranty handling, recalls, roadside assistance, financing, or AcuraLink support.

Lack of Customer Care From Acura

January 5, 2024

Acura could care less about customer relations. No one addresses your issues or returns your calls. I was told to contact the general manager at the dealership who won’t even come out to talk to me. If he runs a terrible dealership why would I want to talk to him? This is by no stretch a luxury car experience.

L N

Acura Terrible Sales Department

December 26, 2023

My Wife and I recently purchased a 2021 RDX from Northeast Acura in Upstate NY. We were given a salesman who spoke like he had been there for a while, only to find out later he was a new employee. We saw an RDX on the website that we were interested in, but weren’;t able to see as they said it was getting detailed. My wife test-drove a similar RDX and liked it. Our last two vehicles were Lexus and Volvo SUVs. Our Volvo was a trade-in and we were that if we wanted the RDX online we were going to have to put a nonrefundable deposit on it. We were told the price and then told another $4000 would have to be added to make it Certified Preowned. I was first told there was no negotiating. but when I told the sales manager Steve that I wasn’t getting enough for my trade-in and I could go to my local Honda dealership and buy a new vehicle tomorrow, magically I was able to get the RDX for the original price. We picked the vehicle up a few days later. The RDX needed new tires and brakes. Steve was able to get a little satisfaction by putting cheaper tires on the RDX and reusing brake pads. When picking up the RDX I was able to see a small dent in the rear of the RDX that should have been picked up in the 184 point inspection, as well as a broken center console latch. What gets me mad is our salesman Scott had told us our RDX had a car starter which it didn’t, but we now know about Scott’s heart attack, his divorce, and his recent move! AcuraLink could be used to start the RDX, for a cost of course. Well, after going through the app process and talking to customer service, every time we tried to start the RDX, it would not, saying there was a problem on their end. We ended up having to buy a starter for$750! I don’t know how this is going to work out in the end, but I would have expected a much better experience. Especially when paying cash and not financing. That place needs some training for sure!

W R

Attn. Acura Corp. Office - Gas mileage on RDX is not good

September 11, 2023

I love my Acura RDX! However, something needs to be done about the gas mileage. Please don’t tell me to buy electric! I don’t want it! I’m surprised at Honda Motor Company at this rating on this vehicle. Perfect in every other way. I’m not the only one!!!

R M

Attn Acura Complaint Department

December 13, 2022

This is the worst customer service I have ever encountered in my entire life from Acura Client Relations. I am writing to express my frustration with the lack of assistance and resolution concerning my leased 2020 Acura MDX. It has been nine months since I was in an accident, and due to a national parts shortage on the Acura manufacturer, my car still remains unfixed. As a single mother of two small children, I rely on having a vehicle to transport myself and my children to work, school, and appointments. The current situation has caused great inconvenience and financial strain on our household. Not only am I paying $450 a month for a car that I cannot drive, but I am also paying $200 for insurance and just paid $470 for tags. I have been walking in the freezing cold weather, borrowing cars, and paying out of my pockets for bus, Ubers, and Lyfts. I have reached out to Acura Client Relations for over a month since February 16th, 2023, requesting a supervisor to assist me in finding a resolution, and I am yet to receive a response. My case manager, Steven, informed me that they cannot buy back my car and that he cannot offer a resolution. I was unaware that I had requested a car buyback. I just want a solution and a car to drive while I make my monthly payments. I have tried to be patient and understanding regarding this matter, but the lack of customer service I have received from Acura is unacceptable. I am a loyal customer, having been leasing my car from Acura for years, and feel disheartened by the treatment I have received. My current situation is causing me a great deal of stress and anxiety, and I cannot continue to make payments for a car that I am unable to use any longer. Therefore, I am asking for your help in this matter. I request that my vehicle be repaired in a timely manner or that Acura provide me with a comparable vehicle while my car is being repaired. At the least, I would like to have a representative speak with me to discuss adequate measures that can be taken. But I can not even get a call back!

J D