Consumers may search for the Volvo corporate office, Volvo USA headquarters, Volvo HQ phone number, or Volvo Car USA headquarters location when they need help with a dealership complaint, warranty repair, vehicle defect, roadside emergency, financing account, lease payment, recall, software problem, battery concern, or unresolved customer-service case.
This page provides the current Volvo Car USA headquarters address, verified phone numbers, complaint-escalation steps, ownership and leadership information, financing and roadside contacts, current reader-review themes, competitor links, and answers to frequently asked questions.
Volvo Corporate Office and USA Headquarters Contact Information
- Company: Volvo Car USA LLC
- Volvo Car USA Headquarters Address: 1800 Volvo Place, Mahwah, NJ 07430
- Volvo Customer Care: 1-800-458-1552
- Customer Care Phone Hours: Monday–Sunday, 6 a.m.–9 p.m.
- Customer Care Chat Hours: Monday–Sunday, 7 a.m.–9 p.m.
- Volvo Customer Care Fax: 1-866-631-9059
- Volvo Roadside Assistance: 1-800-638-6586, available 24 hours a day
- Volvo Car Financial Services Account and Payment Support: 1-866-499-6793
- Volvo Overseas Delivery: 1-800-631-1667
- President, Volvo Car Americas: Luis Rezende
- Volvo Cars President and CEO: Håkan Samuelsson
- Official U.S. Website: VolvoCars.com/us
- Official Volvo Support: Contact Volvo Car USA
Current official Volvo Car USA materials direct vehicle owners to Customer Care, the Volvo Portal, an authorized Volvo retailer, Roadside Assistance, or Volvo Car Financial Services according to the type of problem. The Mahwah headquarters address should not be used as a substitute for emergency roadside help or time-sensitive vehicle-safety assistance.
Where Is the Volvo Car USA Headquarters Location?
The Volvo Car USA headquarters and Volvo Cars Americas head office are located at 1800 Volvo Place in Mahwah, New Jersey. The Mahwah operation supports sales, marketing, service, parts, technology, training, retailer relations, and other Volvo Cars activities throughout the Americas.
Older publications and vehicle manuals may show Volvo addresses in Rockleigh, New Jersey, or refer to 1 Volvo Drive. Current Volvo Car USA contact and privacy materials use 1800 Volvo Place, Mahwah, NJ 07430.
Where Are the Headquarters of Volvo?
Volvo Cars has more than one important headquarters location:
- Volvo Car USA and Americas Headquarters: 1800 Volvo Place, Mahwah, NJ 07430
- Volvo Cars Global Headquarters: Gunnar Engellaus väg 8, Gothenburg, Sweden
- Volvo Cars Global Mailing Address: Volvo Car Corporation, 405 31 Göteborg, Sweden
- Global Switchboard: +46 31 59 00 00
U.S. consumers with vehicle, warranty, retailer, software, roadside, recall, purchase, or account questions should normally contact Volvo Car USA rather than the global headquarters in Sweden.
Volvo Cars and Volvo Group Are Separate Companies
Volvo Cars manufactures and markets Volvo passenger cars, SUVs, wagons, plug-in hybrids, and fully electric vehicles. Volvo Car USA LLC is the U.S. subsidiary responsible for supporting the Volvo Cars business and authorized retailer network in the United States.
AB Volvo, commonly known as Volvo Group, is a separate publicly traded company associated with trucks, buses, construction equipment, marine engines, industrial engines, financial services, and related commercial transportation businesses.
The companies share the Volvo name through a jointly owned trademark company, but a passenger-vehicle complaint should be directed to Volvo Cars rather than Volvo Group.
Choose the Correct Volvo Support Route
Volvo Vehicle, Warranty, App or Customer-Care Questions
Call Volvo Customer Care at 1-800-458-1552 for assistance involving a Volvo passenger vehicle, warranty question, software issue, Volvo Cars app, connected service, unresolved retailer matter, product information, recall question, or existing customer-care case.
Volvo also provides chat, callback options, support articles, owner manuals, software information, and account resources through its official support website and Volvo Portal.
Volvo Dealership Sales or Service Complaints
Most Volvo vehicles are sold and serviced through independently operated authorized retailers. Begin a local sales or service complaint with the appropriate dealership manager:
- Sales complaint: Ask for the sales manager or general manager.
- Repair complaint: Ask for the service manager.
- Finance-office complaint: Ask for the finance manager or general manager.
- Parts delay: Ask the service adviser or parts manager for the exact part number and estimated availability.
If the dealership does not resolve the concern, contact Volvo Customer Care and request that a case be opened. Provide the dealer name, vehicle identification information, repair-order numbers, dates, and the resolution you are requesting.
Volvo Warranty and Repeated Repair Problems
For warranty questions, contact the authorized Volvo retailer that diagnosed or repaired the vehicle and Volvo Customer Care at 1-800-458-1552.
Keep copies of every repair order, even when no repair was performed or the dealer states that it could not duplicate the problem. Repair records can establish when a problem was first reported, the mileage at each visit, what parts were replaced, and whether the condition continued.
Warranty coverage depends on the vehicle, model year, mileage, component, warranty terms, maintenance history, diagnosis, and other circumstances. A corporate complaint does not automatically guarantee warranty coverage, reimbursement, replacement, repurchase, or compensation.
Volvo Roadside Assistance and Towing
For a disabled Volvo vehicle, call Volvo Roadside Assistance at 1-800-638-6586. Roadside Assistance is available 24 hours a day.
Depending on eligibility and the applicable program, assistance may include towing, battery-jump service, fuel delivery, flat-tire help, lockout assistance, winching, or trip-interruption benefits. Coverage, mileage limits, reimbursement requirements, and fees may vary.
If the vehicle presents an immediate fire, crash, medical, gas, electrical, or roadway hazard, contact emergency services first.
Volvo Car Financial Services Payments, Loans and Leases
Volvo Car Financial Services handles many Volvo vehicle loans, leases, payments, payoff requests, titles, account changes, lease-end questions, and financial account concerns.
- VCFS Customer Care and Payment Support: 1-866-499-6793
- VCFS General Correspondence: Volvo Car Financial Services, P.O. Box 91300, Mobile, AL 36691-1300
- Official VCFS Website: VolvoCarFinancialServices.com
Do not mail payments to the general-correspondence address. Payment addresses differ for retail-finance and lease accounts and should be confirmed through the official VCFS website, account statement, or representative.
If an account holder or person who normally handles the payments has died or become incapacitated, contact VCFS directly and ask what estate, authorization, successor, or account-change documentation is required. Do not post death certificates, account numbers, Social Security numbers, legal documents, or financial records in a public comment.
Volvo Recall and Vehicle-Safety Questions
Use Volvo’s official recall lookup or the National Highway Traffic Safety Administration recall database with the complete 17-character VIN.
- Volvo Recall Lookup: Check a Volvo VIN for recalls
- NHTSA Recall Lookup: NHTSA.gov/recalls
- Report a Possible Safety Defect: File a NHTSA safety complaint
If a vehicle appears unsafe to drive, do not wait for a response from the corporate office. Contact Roadside Assistance, an authorized retailer, emergency services, or another qualified professional as appropriate.
What to Have Before Contacting Volvo Corporate Office
- Vehicle year, model, trim and current mileage
- Vehicle identification number, shared only through a private verified channel
- Dealer name, location and department involved
- Purchase or lease date
- Volvo Customer Care case number
- Repair-order and invoice numbers
- Dates of dealership visits and telephone calls
- Names or positions of representatives contacted
- Diagnostic reports and written technician findings
- Photos, videos, warning messages or screenshots when relevant
- Software version and app information for digital problems
- Charging records or battery-health findings for electrified vehicles
- A short chronological summary
- The specific resolution requested
A clear complaint is generally more effective than a long account containing unrelated events. Explain what happened, what the dealer or Volvo has already done, why the issue remains unresolved, and what outcome you believe would resolve it.
How to Escalate a Volvo Complaint
- Start with the correct local department. Contact the dealership sales manager, service manager, parts manager, finance manager, or general manager according to the problem.
- Request written records. Obtain copies of contracts, repair orders, technician notes, estimates, invoices, diagnostic results, and parts information.
- Contact Volvo Customer Care. Call 1-800-458-1552 and request a case number.
- Provide a concise timeline. List the important dates, mileage, repair attempts, representatives contacted, and current vehicle condition.
- State the requested resolution. Examples include another inspection, completed warranty repair, software review, reimbursement consideration, replacement-part update, another retailer, replacement review, or repurchase review.
- Ask for escalation. If the first representative cannot resolve the issue, request review by a supervisor, regional representative, technical specialist, warranty reviewer, or other appropriate department.
- Follow up in writing. Use Volvo’s official contact form, Volvo Portal, fax, or written correspondence and include the existing case number.
- Use the appropriate outside resource. Safety complaints may be filed with NHTSA. Financial-account disputes may involve VCFS and applicable financial regulators. State consumer-protection or legal resources may be appropriate for unresolved sales, warranty, or lemon-law disputes.
When mailing documents, send copies rather than original contracts, titles, receipts, or irreplaceable records. Use tracking when proof of delivery is important.
Volvo Battery, Charging and Electric-Range Complaints
Volvo sells fully electric, plug-in hybrid, and mild-hybrid vehicles. Complaints may involve reduced displayed range, charging failures, battery warnings, software behavior, unavailable charging features, 12-volt battery problems, propulsion warnings, or disagreement about what was represented during the sale.
For a battery or electric-range complaint:
- Record the vehicle model, model year, mileage and software version.
- Save screenshots showing range estimates, charging status, warning messages and dates.
- Document weather, charging conditions and recent driving when relevant.
- Ask the authorized retailer to document battery-health and diagnostic findings on the repair order.
- Preserve advertisements, window stickers, emails and written statements connected with the sale.
- Ask whether any software updates, technical journals, service campaigns, warranty provisions or recalls apply.
- Open a Volvo Customer Care case if the dealer cannot resolve the concern.
A displayed range estimate and the vehicle’s rated range are not necessarily the same measurement. However, consumers who believe a vehicle was misrepresented or has suffered abnormal battery deterioration should preserve the supporting records and request a documented technical and warranty review.
Volvo Lemon Law, Repurchase and Replacement Requests
A customer may request replacement, repurchase, refund, reimbursement, or another review, but Volvo is not required to approve every request. The outcome may depend on the applicable warranty, repair history, vehicle condition, state law, mileage, time in service, number of repair attempts, days out of service, and whether the problem substantially affects use, value, or safety.
Lemon-law requirements differ by state. Some states require written notice, a final repair opportunity, use of a dispute program, or action within a particular time or mileage period.
Consumers considering a lemon-law claim should:
- Keep every repair order and communication.
- Confirm that each repair order accurately describes the reported problem.
- Track all days the vehicle was unavailable.
- Save towing, rental and transportation receipts.
- Review the warranty and state-specific requirements.
- Consider contacting the state consumer-protection office or a qualified attorney.
CorporateOfficeHeadquarters.com does not provide legal advice or determine whether a vehicle qualifies under any lemon law.
Common Volvo Complaints and Escalation Issues
Dealership Communication Problems
Customers may report difficulty obtaining return calls, written diagnoses, repair updates, loaner vehicles, parts estimates, or responses from dealership management. Request that important promises and decisions be placed in writing.
Repeated Repairs
If the same problem continues after multiple visits, ask the dealer to list the original complaint and each attempted repair on the new repair order. Contact Volvo Customer Care with the complete repair history rather than treating each visit as an unrelated event.
Parts Delays
Ask for the exact part number, date ordered, current status, estimated arrival, and whether the vehicle is safe to operate while waiting. Request escalation when a prolonged delay leaves the vehicle unusable.
Software and Volvo Cars App Problems
Document the vehicle software version, phone model, app version, error message, screenshots, and troubleshooting already completed. Some concerns may require both retailer diagnosis and Volvo digital-support assistance.
Finance and Payment Problems
Loan, lease, payoff, title, payment, account-access and credit-reporting issues should be directed to Volvo Car Financial Services rather than the vehicle-support department. Keep confirmation numbers and screenshots of completed or attempted payments.
Warranty Coverage Disputes
Ask the dealer or Volvo to identify the warranty language, diagnosis, exclusion, maintenance requirement, or other reason used to approve or deny the claim. Request the decision in writing when possible.
Volvo Reviews and Complaints
The current Volvo reviews visible on CorporateOfficeHeadquarters.com include individual complaints involving difficulty reaching a person for financial-account and payment assistance, dissatisfaction with plug-in-hybrid battery range, reported software and battery problems, disagreement about statements made during the sale, and requests for refund, replacement, or lemon-law consideration.
These comments reflect the experiences and opinions of individual reviewers. CorporateOfficeHeadquarters.com does not independently verify every allegation, diagnosis, conversation, warranty decision, range claim, or legal conclusion in a public review.
A useful Volvo review should identify the general vehicle model and year, dealer location, type of issue, repair history, Volvo department contacted, requested resolution, and whether the problem was ultimately resolved.
About Volvo Car USA and Volvo Cars
Volvo Cars was founded in Gothenburg, Sweden, in 1927. The company develops and sells premium SUVs, wagons, sedans, plug-in hybrids, and fully electric vehicles.
Volvo Car USA supports Volvo automobile sales, marketing, retailer operations, customer care, parts, service, technical training, technology, and related business functions in the United States. Volvo Cars also operates a manufacturing campus in Ridgeville, South Carolina.
Who Owns Volvo Cars?
Volvo Car AB is publicly traded on Nasdaq Stockholm under the symbol VOLCAR B. Zhejiang Geely Holding, through Geely Sweden Holdings, remains Volvo Cars’ controlling shareholder.
Volvo Cars was formerly part of Volvo Group. Ford Motor Company purchased the passenger-car business in 1999, and Zhejiang Geely Holding acquired Volvo Cars from Ford in 2010.
Volvo Car USA LLC is a subsidiary of Volvo Car Group and is not owned by a U.S. dealership or dealer group.
Volvo Leadership
Håkan Samuelsson is the current president and chief executive officer of Volvo Cars. He previously led Volvo Cars from 2012 through 2022 and returned to the position in 2025.
Luis Rezende is the current president of Volvo Car Americas and leads Volvo Cars’ commercial operations across the Americas region.
For consumer complaints, use Volvo Customer Care and established case-escalation channels rather than attempting to locate private executive contact details.
Volvo Competitors and Related Corporate Office Pages
Volvo competes with premium, luxury, electric, and performance vehicle brands. Related corporate office pages include:
- BMW USA Corporate Office
- Mercedes-Benz USA Corporate Office
- Audi USA Corporate Office
- Lexus Corporate Office
- Infiniti Corporate Office
- Acura Corporate Office
- Genesis Corporate Office
- Porsche USA Corporate Office
- Cadillac Corporate Office
Official Volvo and Consumer Resources
- Volvo Car USA Official Website
- Volvo Car USA Contact Page
- Volvo Support and Owner Information
- Volvo Portal
- Volvo Roadside Assistance
- Volvo Car Financial Services
- Volvo Warranty Information
- Volvo Recall Lookup
- NHTSA Recall Lookup
- NHTSA Vehicle Safety Complaints
- State Consumer Protection Offices
Frequently Asked Questions About Volvo Corporate Office
Where is the Volvo corporate office in the United States?
Volvo Car USA and Volvo Car Americas are headquartered at 1800 Volvo Place, Mahwah, NJ 07430.
What is the Volvo headquarters phone number?
Volvo Car USA’s verified public Customer Care number is 1-800-458-1552. Current official contact materials do not publish a separate Mahwah consumer corporate switchboard.
Where are the headquarters of Volvo?
Volvo Cars’ global headquarters is in Gothenburg, Sweden. Its Americas headquarters and Volvo Car USA corporate office are in Mahwah, New Jersey.
Is 1 Volvo Drive still the current Volvo Car USA address?
Current Volvo Car USA contact materials list 1800 Volvo Place, Mahwah, NJ 07430. Older publications may show 1 Volvo Drive or an address in Rockleigh, New Jersey.
What is the Volvo customer-service number?
Call Volvo Customer Care at 1-800-458-1552. Volvo currently lists telephone support from 6 a.m.–9 p.m., seven days a week.
What is the Volvo Roadside Assistance number?
Call Volvo Roadside Assistance at 1-800-638-6586. Roadside Assistance is available 24 hours a day.
How do I contact Volvo Car Financial Services?
Call Volvo Car Financial Services at 1-866-499-6793 for payment, loan, lease, payoff, title, account and lease-end questions.
How do I file a complaint with Volvo corporate office?
Begin with the authorized retailer if the complaint involves local sales or service. Then call Volvo Customer Care at 1-800-458-1552, request a case number, provide the repair or purchase records, and ask for escalation if the first-level response does not resolve the problem.
How do I escalate a Volvo dealership complaint?
Ask for the dealership service manager, sales manager, finance manager, or general manager. If unresolved, contact Volvo Customer Care with the dealer name, VIN, repair orders, dates, previous responses and requested resolution.
Who owns Volvo Cars?
Volvo Car AB is publicly traded on Nasdaq Stockholm. Zhejiang Geely Holding, through Geely Sweden Holdings, is its controlling shareholder.
Is Volvo Cars the same company as Volvo Trucks?
No. Volvo Cars and Volvo Group are separate companies. Volvo Cars produces passenger vehicles, while Volvo Group operates businesses involving trucks, buses, construction equipment, marine and industrial engines, and commercial transportation services.
Who is the CEO of Volvo Cars?
Håkan Samuelsson is the current president and CEO of Volvo Cars.
Who leads Volvo Car USA and the Americas?
Luis Rezende is the current president of Volvo Car Americas.
How do I check whether my Volvo has a recall?
Enter the vehicle’s complete VIN in Volvo’s official recall lookup or the NHTSA recall database. Contact an authorized Volvo retailer to schedule an open recall repair.
What should I do if my Volvo may have a serious safety defect?
Stop driving the vehicle if it appears unsafe, contact Volvo Roadside Assistance or the authorized retailer, and file a safety complaint with NHTSA when appropriate. Call emergency services for an immediate emergency.
Can Volvo corporate office approve a replacement or refund?
Volvo may review a request, but contacting headquarters does not guarantee replacement, refund, repurchase or reimbursement. Eligibility depends on the warranty, repair history, vehicle condition, state law and other facts.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office addresses, headquarters phone numbers, ownership and leadership information, complaint-routing guidance, consumer resources, and a place for readers to share reviews of major companies.
When updating a page, we review official corporate websites, current contact pages, investor information, support resources, government safety information, and the reviews visible on the page. Company addresses, executives, support hours, phone numbers, ownership details and complaint procedures can change, so important information should be confirmed directly with the company.
Page Update Note
This Volvo corporate office page was reviewed and updated on July 23, 2026.
The update replaced the previous headquarters address with 1800 Volvo Place in Mahwah, corrected the Roadside Assistance number, removed an unverified corporate number and outdated customer-care email, added current support hours and fax information, added Volvo Car Financial Services payment support, verified current leadership, clarified Volvo Cars ownership, distinguished Volvo Cars from Volvo Group, summarized the two visible reader reviews, preserved and optimized the existing article image, expanded complaint-escalation guidance, and added frequently asked questions based on current Volvo headquarters searches.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Volvo Car USA LLC, Volvo Car Corporation, Volvo Car AB, Volvo Cars, Zhejiang Geely Holding, Volvo Group, Volvo Car Financial Services, Bank of America, any authorized Volvo retailer, roadside provider, repair facility, insurer, charging company, warranty administrator, financial institution, law firm, or government agency.
This page is provided for informational and consumer-review purposes only. CorporateOfficeHeadquarters.com cannot access a vehicle, account, loan, lease, payment, warranty claim, retailer record, Volvo Cars app, repair order, roadside request, recall file, customer-care case, or private company system.
Nothing on this page constitutes automotive, technical, financial, warranty, safety, or legal advice. Phone numbers, addresses, executives, operating hours, warranty terms, financing procedures, roadside benefits, recall information and complaint processes may change. Verify important information through Volvo’s official website, your contract, warranty documents, authorized retailer, government agency, or qualified professional.
Share Your Experience
Have you contacted Volvo Car USA corporate office, Volvo Customer Care, Volvo Roadside Assistance, Volvo Car Financial Services, or an authorized Volvo retailer? Share your Volvo review below.
Helpful reviews identify the general vehicle model and year, dealer location, type of problem, repair or account history, support route used, requested resolution, and whether the matter was resolved.
Privacy warning: Do not post your complete VIN, financial account number, Social Security number, payment-card information, home address, personal telephone number, email address, driver’s license, title, registration, death certificate, passwords, verification codes, legal documents, repair documents containing private information, or employee personal details in a public comment.
