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  • Snap Fitness Corporate Office Headquarters: Address, Phone Number, Membership Support and Complaints

Snap Fitness Corporate Office Headquarters: Address, Phone Number, Membership Support and Complaints 

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Snap Fitness’s corporate office and North American support center is located at 2411 Galpin Court, Suite 110, Chanhassen, MN 55317. The published corporate telephone number is 952-474-5422. General corporate inquiries can also be sent to in*******@*********ss.com.

Members with questions about billing, cancellation, refunds, access cards, personal training, freezes, annual fees, or a gym complaint should contact their local Snap Fitness location first. Snap Fitness clubs are locally owned and operated, and the official corporate contact page directs membership and billing inquiries to the member’s home gym.

Snap Fitness Corporate Office and Contact Information

Snap Fitness corporate office and Lift Brands headquarters in Chanhassen Minnesota

The previously listed 1-877-474-5422 number appears in older and third-party directories, but it is not published as a current national member-support number on Snap Fitness’s official contact page. Members should use the direct telephone number and email address listed for their local gym.

The corporate number 952-474-5422 should not be labeled as a dedicated Human Resources number. Corporate job openings are published through Lift Brands, while jobs at independently operated gyms may be handled directly by the local franchise owner.

Where Is Snap Fitness Headquarters?

Snap Fitness and its parent company, Lift Brands, identify their North American headquarters and franchise support center as:

Lift Brands, Inc.
Snap Fitness
2411 Galpin Court, Suite 110
Chanhassen, MN 55317

The headquarters supports executive leadership, franchise operations, marketing, legal matters, technology, brand development, vendor relations, employment, and other companywide functions.

A Snap Fitness gym also operates at the Galpin Court address. The local Chanhassen gym has its own telephone number, staff, memberships, and operating procedures. Visiting or calling that gym does not necessarily connect a member with a corporate department.

Snap Fitness Ownership and Leadership

Snap Fitness was founded in 2003 and later became part of Lift Brands, a privately held international fitness franchise organization. Lift Brands is also the parent of Fitness On Demand and maintains other wellness-industry investments and partnerships.

Lift Brands states that Snap Fitness has more than 1,000 clubs worldwide. The brand operates in the United States and numerous international markets.

  • Lift Brands Global Chief Executive Officer: Ty Menzies
  • President of Franchise Operations, Americas: Brian Tietz
  • Chief Administrative Officer: Paul Early
  • Vice President of Legal and Franchise Administration: Michael Huss

Snap Fitness is privately held and is not traded on a public stock exchange.

Corporate Office vs. Local Snap Fitness Gym

Snap Fitness operates primarily as a franchise system. Local owners generally enter into membership agreements with members, collect dues, manage employees, maintain equipment, and establish many location-specific policies.

The local gym normally handles:

  • Membership enrollment and pricing
  • Billing information and payment methods
  • Membership cancellation
  • Account freezes or pauses
  • Enrollment and annual enhancement fees
  • Access-card replacement
  • Personal-training agreements
  • Guest and day-pass policies
  • Staffed hours and 24-hour access
  • Facility cleanliness and equipment repairs
  • Employee or manager complaints
  • Refund requests

The corporate office develops the brand, technology, franchise system, marketing, operational support, and companywide standards. Corporate employees may route an unresolved complaint to a franchise owner, but they may not have authority to cancel a locally issued membership or refund money collected by an independently operated club.

How to Escalate a Snap Fitness Complaint

Begin with the gym where the membership is billed or where the incident occurred. Use the official gym locator to obtain its current telephone number, email address, staffed hours, and contact form.

Prepare the following information:

  • The member’s name and contact information
  • The home gym’s city, state, and address
  • The membership agreement date
  • The membership type and billing date
  • The disputed charge or fee
  • Copies of cancellation or freeze requests
  • Payment confirmations and account statements
  • The names or roles of employees already contacted
  • The exact resolution requested

Ask to speak with the gym manager or franchise owner when front-desk staff cannot resolve the concern. Request written confirmation of any cancellation, refund, fee adjustment, account freeze, access restoration, or promised follow-up.

If the local owner does not respond, email in*******@*********ss.com. Include the gym’s city, state, and postal code so the corporate team can identify the correct franchise.

Formal corporate correspondence may be sent to:

Lift Brands, Inc.
Attn: Snap Fitness Corporate Correspondence
2411 Galpin Court, Suite 110
Chanhassen, MN 55317

Mailing corporate does not replace the notice method required by the membership agreement.

How to Cancel a Snap Fitness Membership

There is no single cancellation procedure that applies to every Snap Fitness gym. The company directs members to their local club because cancellation terms are established through the signed agreement and location-specific policies.

Official Snap Fitness gym pages show that cancellation requirements can include:

  • Written notice submitted by the primary account holder
  • An online cancellation-request form
  • Email sent to the home gym
  • An in-person membership-change form
  • A mailed cancellation letter
  • Notice before the next billing date
  • A 30-day notice period
  • A final monthly payment
  • An early-termination fee for a fixed-term contract
  • Payment of an outstanding balance before cancellation

Some gyms do not accept cancellation by telephone, text message, social media, or an informal conversation with an employee. Read the agreement before choosing the notification method.

When cancelling:

  1. Identify the gym currently responsible for billing the membership.
  2. Read the cancellation and renewal sections of the agreement.
  3. Submit notice using the required method.
  4. Request written confirmation of the effective date.
  5. Ask whether another payment or fee will be collected.
  6. Keep the agreement, request, delivery proof, and response.
  7. Review the payment account after the confirmed cancellation date.

Stopping payment through a bank does not necessarily cancel the underlying membership agreement and may result in additional fees or collection activity.

Billing, Annual Fees, and Unexpected Charges

Membership pricing is set by each locally owned gym. Charges may include monthly dues, enrollment fees, access-card fees, annual club-enhancement fees, personal training, classes, account-freeze fees, late charges, or taxes.

Before joining, ask the gym to provide a written explanation of:

  • The monthly or biweekly membership price
  • The initial enrollment or program fee
  • The access-card charge
  • Any annual facility or enhancement fee
  • The billing date
  • The minimum term
  • The renewal procedure
  • The cancellation-notice period
  • Freeze fees and limitations
  • Personal-training charges

For a disputed charge, request the membership agreement, transaction history, cancellation records, and an explanation of the contract provision authorizing the fee.

Membership Freezes and Pauses

Some Snap Fitness gyms allow members to freeze or pause an account for a limited number of months, sometimes for an administrative fee. Eligibility, duration, required notice, and access restrictions differ by location.

A member may also be unable to cancel while an account is frozen or has an outstanding balance. Confirm the following in writing:

  • The freeze start and end dates
  • The monthly freeze fee
  • Whether gym access is suspended
  • Whether the contract term is extended
  • How billing resumes
  • Whether cancellation can be requested during the freeze

Access Cards and 24-Hour Gym Entry

Most Snap Fitness gyms provide members with 24-hour access, although access rules and staffed hours vary. Each member may be required to use an individual access card or approved mobile credential when entering.

Members should not allow another person to enter using their card. Tailgating or sharing access can create safety concerns and may violate the club agreement.

Lost cards should be reported to the home gym promptly so the card can be disabled. Replacement fees vary by location.

Access to other Snap Fitness locations may be included with qualifying memberships, but restrictions can apply to local-only, trial, insurance, discounted, or specialty plans. Confirm access rights with the home gym before traveling.

Snap App and Account Problems

The complimentary Snap App may allow qualifying members to:

  • Track workouts and fitness progress
  • Book participating classes or training sessions
  • Access on-demand workouts
  • Create fitness and meal-plan goals
  • Receive participating-member discounts
  • View or manage membership information
  • Update qualifying payment information

App features depend on the gym, membership, device, and available integrations. Contact the home gym when the app shows an incorrect membership, billing gym, access status, or account email.

Do not place complete payment-card information, passwords, access codes, or health details in a public review.

Refunds and the Snap Fitness Guarantee

Snap Fitness advertises a 30-day money-back guarantee subject to eligibility requirements. The advertised steps include becoming a member, meeting with the local team to discuss goals, and working out twice per week during the 30-day period.

The local gym determines whether the member satisfies the guarantee’s terms. The guarantee should not be treated as an unconditional right to a refund for every membership, fee, personal-training purchase, or missed workout.

Ask the gym for the complete guarantee terms before joining and retain records showing goal-setting participation and gym visits.

Facility, Equipment, and Safety Complaints

Facility concerns may involve broken exercise equipment, cleanliness, temperature, bathrooms, showers, lighting, parking, security, unauthorized guests, or staff availability.

Report a concern to the local manager and provide the date, time, area, equipment number, and photographs when appropriate. Do not photograph other members in changing areas, bathrooms, or private situations.

For an immediate threat, injury, suspected crime, fire, or medical emergency, use available emergency equipment and contact emergency services. Corporate email is not an emergency-response channel.

Personal Training and Coaching Complaints

Personal-training services may be governed by a separate agreement from the gym membership. Review its term, renewal, cancellation, rescheduling, expiration, trainer-assignment, and refund provisions.

When disputing personal-training charges, document:

  • The training agreement
  • The number of sessions purchased and used
  • Cancelled or missed appointments
  • Trainer changes
  • Medical or relocation documentation when relevant
  • The requested refund, transfer, or cancellation

Ending a gym membership may not automatically terminate a separate training agreement.

Privacy and Website Accessibility

Privacy questions and qualifying data requests may be directed to 1-888-866-7627 or pr*****@********ds.com.

Written privacy correspondence can be sent to:

Lift Brands, Inc.
Attn: Privacy
2411 Galpin Court, Suite 110
Chanhassen, MN 55317

Website-accessibility concerns can be reported to Corporate Counsel at 952-567-5805 or ac***********@********ds.com.

A local franchise may separately maintain membership, payment, access, video-security, fitness, and training records. A privacy request may therefore need to be submitted to both Lift Brands and the individual gym.

Snap Fitness Careers and Human Resources

Lift Brands publishes corporate career opportunities through its official LinkedIn company page. Jobs at individual Snap Fitness gyms may be offered by independently owned franchise businesses.

The corporate number should not be identified as a dedicated Human Resources, payroll, benefits, or employment-verification line. Applicants should use the contact information in the official job listing, while current employees should use the manager or HR contact supplied by their legal employer.

Verify recruiting messages before supplying personal information. Legitimate employers do not require applicants to purchase gift cards, send cryptocurrency, wire money, or pay for equipment through an unsolicited recruiter.

Snap Fitness Reviews and Complaints

No customer reviews were visible on this CorporateOfficeHeadquarters.com page when it was updated. This page therefore does not assign Snap Fitness an overall customer rating or claim an established complaint trend.

Potential review topics include membership cancellation, billing, annual fees, access cards, facility cleanliness, equipment maintenance, personal training, manager communication, app access, or corporate follow-up. These topics do not establish how frequently a problem occurs.

A useful review should identify the gym city and state, approximate date, membership issue, amount charged when relevant, support route used, response time, and whether the matter was resolved.

Snap Fitness Competitors and Related Corporate Office Pages

Snap Fitness competes with franchised gyms, national fitness chains, community health clubs, boutique studios, and independently owned fitness centers. Major competitors include Anytime Fitness, Planet Fitness, 24 Hour Fitness, LA Fitness, Fitness 19, and local 24-hour gyms.

Official Snap Fitness Resources

Frequently Asked Questions About Snap Fitness

Where is Snap Fitness’s corporate headquarters?

Snap Fitness and Lift Brands identify their North American headquarters as 2411 Galpin Court, Suite 110, Chanhassen, MN 55317.

What is Snap Fitness’s corporate phone number?

The published corporate and North American support-center number is 952-474-5422.

What is Snap Fitness’s national customer-service number?

Snap Fitness does not currently publish one national telephone number for membership and billing support. Members are directed to contact their local gym.

Is 1-877-474-5422 still Snap Fitness Customer Service?

The number appears in older and third-party directories but is not currently listed as the official national member-support number on Snap Fitness’s contact page.

How do I cancel a Snap Fitness membership?

Contact the home gym and follow the cancellation method in the signed agreement. Depending on the location, written notice, an online form, email, an in-person form, or mailed notice may be required.

Does Snap Fitness require 30 days’ cancellation notice?

Many locations publish a 30-day notice policy, but other locations use different deadlines. The member’s agreement and home-gym policy control.

Can Snap Fitness charge after I submit a cancellation?

A final payment may be due depending on the billing date, notice period, contract term, or outstanding balance. Request the effective cancellation date and final amount in writing.

Can I freeze my Snap Fitness membership?

Many locations offer temporary freezes, but duration, eligibility, and fees vary. Contact the home gym before the next billing date.

Are all Snap Fitness gyms open 24 hours?

Most locations advertise 24-hour member access, but access hours, staffed hours, maintenance closures, and local restrictions can vary.

Can I use other Snap Fitness locations?

Many qualifying memberships include access to other locations. Local-only, promotional, trial, insurance, or specialty memberships may have restrictions.

Who owns Snap Fitness?

Snap Fitness is a brand of privately held Lift Brands, Inc.

Who is the CEO of Snap Fitness’s parent company?

Ty Menzies is Global Chief Executive Officer of Lift Brands.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com helps readers distinguish Snap Fitness’s corporate office from Lift Brands, locally owned gyms, franchise owners, gym managers, personal trainers, billing systems, app providers, and emergency services. This page was reviewed using current Snap Fitness and Lift Brands contact, leadership, privacy, accessibility, franchise, app, membership, and gym-location information.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Snap Fitness, Lift Brands, Snap Fitness, Inc., Health Fran, LLC, any Snap Fitness franchise owner, local gym, personal trainer, payment processor, insurance fitness program, app provider, employee, or corporate representative.

This page is provided for informational purposes and is not legal, medical, fitness, financial, privacy, employment, or consumer-contract advice. Addresses, telephone numbers, executives, membership prices, billing dates, cancellation procedures, fees, access rules, amenities, and staffed hours may change. Review the signed agreement and contact the member’s home gym for location-specific information.

Share Your Snap Fitness Experience

Have you contacted a Snap Fitness gym manager, franchise owner, billing office, personal-training department, privacy team, accessibility contact, or corporate office about a cancellation, unexpected charge, access-card problem, facility concern, app issue, or another matter? Share the gym city and state, general issue, approximate date, contact route used, response time, and whether the matter was resolved.

Please do not publish complete membership numbers, payment details, access-card codes, passwords, home addresses, private telephone numbers, email addresses, medical information, employee records, or other confidential information.

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