Sephora publishes its U.S. corporate contact address in San Francisco, California. For an order, return or store-service question, start with Sephora customer service. This guide separates that route from privacy correspondence, employment questions and purchases through other retail channels.
Write a Sephora review, or use the official contacts below for assistance.
Sephora corporate office — quick answers
Published U.S. corporate contact address: Sephora USA, Inc., 350 Mission Street, 7th Floor, San Francisco, CA 94105, USA.
Customer service: 877-737-4672 (877-SEPHORA). This is a customer-service number, not a verified dedicated corporate switchboard or HR line.
Online assistance: Official customer-service contact page.
Address source: Sephora’s privacy policy publishes the Mission Street address for U.S. legal/privacy correspondence. It is not a merchandise-return address.
Checked: September 12, 2026.
On This Page
Sephora Contact Numbers and Departments
| Reason for contacting | Contact | Purpose |
|---|---|---|
| Customer service | 877-737-4672 | U.S. and Canada shopping assistance. |
| Live chat | Sephora contact page | Online support during the published service hours. |
| A particular store | Sephora store locator | Local store details and services. |
| Returns and exchanges | Official return policy | Eligibility, timing and the correct route for the purchase. |
| Beauty Insider access | Account assistance | Membership access and connecting an in-store membership online. |
| Privacy questions | yourprivacyrights@sephora.com | Contact identified in Sephora’s privacy policy. |
| Employment opportunities | Sephora careers | Official job listings and application information. |
Sephora publishes customer-service hours of Monday through Friday, 5 a.m. to 9 p.m. Pacific, and Saturday and Sunday, 6 a.m. to 9 p.m. Pacific. Check the contact page for current availability; live support should not be described as available around the clock.
How to Raise a Sephora Store, Order or Product Concern
The following preparation steps can help you explain the issue. They are suggestions, not a guaranteed internal escalation procedure.
- Identify where you bought the item. Note whether the purchase was from Sephora.com, a Sephora store, Sephora at Kohl’s or another platform. Keep the receipt or order confirmation so the team can identify the seller and transaction.
- Describe the specific problem. Separate store service, delivery, a missing item, product condition and a return disagreement. For an in-store experience, provide the location and approximate visit time.
- Contact the relevant team. Ask a store manager about a local interaction or call customer service for an order issue. For a purchase from another retailer or platform, check that seller’s support process first.
- Explain the result you are seeking. Ask for a shipment investigation, return instructions, an explanation of a decision or further review. Include any earlier response and the part of the issue it did not answer.
- Keep the follow-up record. Save the chat or email, case reference and promised response date. If unresolved, ask which supervisor or specialist can review the remaining question.
For damaged or incorrect merchandise, retain the packaging and photograph the product, label and condition. Note the exact product name, shade, size and any batch identifier when relevant. Ask support where to send this information privately and what to do with the item while the question is reviewed.
Protect your information: Keep order numbers, receipt barcodes, Beauty Insider identifiers, passwords, payment details, addresses and personal contact information out of public reviews. A review here does not open an official Sephora case or authorize a return.
Sephora Returns: The Current Window and Where to Go
Sephora’s current U.S. return policy generally allows eligible new or gently used merchandise with proof of purchase within 30 days. Online returns must be received within the applicable 30-day window. Product exclusions and purchase-channel restrictions apply; the policy does not offer a general 31-to-60-day store-credit window.
Use the official return instructions for your purchase. Some transactions, including store purchases and certain pickup or delivery purchases, are not eligible for a return by mail. Gift cards and other specified final-sale products have additional exclusions.
Before requesting a return, check these details:
- The seller and purchase date. Use the receipt to establish which retailer or platform processed the sale.
- The exact product. Identify the item, shade, size and condition so support can address eligibility.
- The return method. Confirm whether the transaction needs a store visit, mail process or the original platform.
- Your proof of the return. Keep a store receipt or parcel tracking record and any processing confirmation.
Are Sephora and Sephora at Kohl’s returns interchangeable?
No. The published return guidance distinguishes Sephora purchases from Sephora at Kohl’s purchases; they use separate return routes. Do not assume that either retailer can accept the other’s merchandise. Sephora’s Sephora at Kohl’s information also explains the shopping relationship.
If you bought through TikTok Shop, Sephora’s return policy directs you to register and handle that return through TikTok Shop, rather than taking it to a Sephora store or returning it through Sephora.com.
How do I follow up on a missing refund?
Ask whether the return was received and processed, the amount refunded and the payment method credited. Have the return reference available privately. If the retailer confirms processing, ask the payment provider about the corresponding entry on your account. Explain which step is missing instead of submitting another return request for the same item.
Sephora Order Changes, Cancellations and Payment Questions
Sephora’s billing and order-modification guidance says placed orders cannot be modified. It states that most orders can be canceled for up to an hour after placement and directs customers to the Order Details page. Check the available action promptly; this is not a promise that every order can be canceled.
If you requested a cancellation, keep its confirmation and check the order status before assuming the shipment has stopped. A message sent to customer service or a comment on this website does not itself establish that an order was canceled.
The billing guidance also distinguishes a payment preauthorization from the actual charge collected when an order ships. If an entry looks unfamiliar, note the amount, date and whether your payment provider labels it pending or posted. Ask Sephora to explain the order’s payment activity and ask the provider about how that entry appears on your account.
For a delivery problem, compare tracking information with each shipment notice and the items in the order. If a package is marked delivered but missing, explain what you have checked. If only one product is missing from an arrived parcel, retain the packaging and packing slip and identify that product specifically.
Beauty Insider and Account Assistance
Sephora’s Beauty Insider account help explains how someone who joined in a store can register online using the email associated with the membership. It also provides account-access guidance and directs customers needing assistance to the published customer-service number.
For a purchase or points question, have the receipt and purchase date available privately and explain which account you expected to receive the activity. Ask support to check the transaction and membership connection. Avoid creating additional accounts simply to work around an unresolved access question.
For an offer or reward question, keep the promotion’s terms and identify the offer you tried to use. Explain whether the problem concerns availability, checkout, account access or a completed transaction. These details help the team distinguish the question without requiring you to publish personal account information.
Use Sephora’s official sign-in and recovery process. Do not give passwords or one-time access codes to someone replying to a public review. For privacy requests, follow the privacy policy’s contact and verification instructions rather than posting identification documents.
Company identification graphic; not a photograph of Sephora’s headquarters.
Sephora Corporate Contact Questions
Is San Francisco Sephora’s worldwide headquarters?
This guide’s Mission Street address is the published U.S. company contact. LVMH’s Sephora profile identifies the global headquarters at 41 rue Ybry, 92200 Neuilly-sur-Seine, France, and confirms that Sephora has been part of LVMH since 1997.
Is there a public HR or payroll telephone number?
A dedicated public U.S. HR or payroll number was not verified. Applicants should use the official careers website. Employees should use their workplace HR or payroll contact for pay, benefits and employment records. The shopping helpline should not be presented as an employee-support number.
Can I send merchandise to the San Francisco office?
Do not use a corporate or privacy-correspondence address as a return destination without explicit instructions for your order. Use the official purchase-specific return process so the shipment reaches the team handling that transaction.
Related Corporate Office Guides
For other beauty retailers, see our Ulta Beauty and Sally Beauty corporate office guides.
Why Trust Corporate Office Headquarters?
We checked Sephora’s official contact, privacy, return, billing, account and career information and LVMH’s company profile on September 12, 2026. Phone numbers were verified from published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with Sephora or LVMH.
Share Your Sephora Review
Was your experience in a store or online, which purchase or service was involved, and how did the company respond? Positive and negative experiences are welcome. Describe the outcome without disclosing private account or transaction information. Use the review form below.