https://youtu.be/j1Ipw2a1jxs
This was our experience at a Maryland Roy Rogers.

"Roy Rogers" Cumberland, Md 21502
anet Hendrickson
in the last week-Edit
Roy Rogers Cumberland MD
I myself and additional party of 7 went for breakfast today (Friday). This was one of the worst visits I ever had.. Our food was cold, people were waiting in a very long line and food was being served out of order so that people standing there was being passed over. The servers were bumping into each other , none of them knew what they were doing. I watched a platter of food sit there all three times I had to go back to the counter. for the rest of my food that I had to stand and wait on.The pancakes tasted awful , my grandchildren wouldn't eat them. Many people were furious and left saying their food sat along time and was cold.. My order was one of the first , the food was given to people a little at a time. Several servers didn't even know what order they were working on and even that customers weren't getting their food. There also was and advertisement that stated today pancakes were a $1.99 all you could eat and Roy Rogers said they weren't having this special?. We spent over $55.00 and by the time I got to eat it was so cold I threw it away. I saw families asking for their food or wanting their money back. Had I not had my grandchildren with me, I would of requested my money back. Not sure I can go back.

Unhappy Customer.

Janet Hendrickson
602 Fairview Ave
Cumberland, Md 21502
301-777-1269

My visit at Roy roger route 1 was terrible the food never cooked right . staff is rude and disrespectful . employee doing drug outside of there . Its just a mess I will never go back there . I hope y'all get shut down its really sad

Waldorf MD. How can a company run when they have employees work 11 hours till closing, and then come back in 4 hours later to open the store. Employee safety should come first. Now this person is falling asleep at work and has to drive themselves home. Really smart

the Roy Rogers Restaurant at Bell View Shoping Center in Alexandria Va are fantastic! There is only 2 complaints! They should bring back the original holster fries holder that looks like a real stirrup. Plus they should at let plast Roy Rogers and Dale Evans music on the weekends..it's relaxing and a nice change!

I work at the Roy Rogers in Pasadena. Breaks my heart to see a brand I love so much go in the trash. Uninterested 16 year olds that are incompetent, and couldn't be bothered to do their job. They sit in the back and play on their phones, while people have yet to be served. No one should wait 10+ minutes for food. Not to mention how a bunch of them go on "smoke breaks". Absolutely sad.

worst service and quality ever...
I ordered from the PA Turnpike. today ...a hamburger mashed potatoes and slaw... the burger had been sitting on the grill unattended for 10 minutes fully cooked... after I decided what I wanted I went to the rest room came back and ordered.... they gave me 1bof the 2 burgers from the grill that had been sitting there unattended it was extremely dried out and the bun was soggy and the potatoes were too wet... I expect better quality from Roy's having worked in pittsburgh stores in my younger years.... totally disappointing expierence and what made it worse is there were only 3 people in the whole plaza with a staff or 3 people you would have thought the orders could have been made fresh and hot.... very passed about my expierence especially since it cost double of what a regular Roy's would have charged... the guy after me ordered chicken tenders dry and cold.... get it together pardners'

I used to love eating at Roy Rogers, but unfortunately I can no longer do so,
because I have celiac disease. It is unfortunate that your food isn't Gluten free. I really consider your restaurant, so much better than McDonalds. It would be wouderful if you became completely Gluten free. At one time I was one of your regular costumers.

My wife and I had a horrible experience at the RR in Eldersburg MD. We ordered at 7:08PM Wednesday and watched our sandwiches sit on a shelf while 4 drive-through customers and 2 people who ordered after us were served. At 7:22PM we were given our burgers and fries, turned to the fixins bar and it was empty! Zero onions, about 4 ends of tomato slices, a small handful of wilted lettuce, maybe a dozen pickle slices. I regret I did not take a photo. I turned to the counter and demanded a refund. The manager not only did not apologize but berated my wife and I for not being patient. This is totally unacceptable customer service. The manager continued her abuse and I did not get a refund. We will stop our credit card payment. The saddest part is that my wife had serious health issues and this was like a date night for us. Her first time out in months. She eagerly waited while this RR was being built so we could go there. We used to drive 45 minutes each way occasionally to go to the RR in Westminster MD in the past. Now we will not use the RR that is a mile from our house until that manager leaves.

My wife and I had a horrible experience at the RR in Eldersburg MD. We ordered at 7:08PM Wednesday April 27 and watched our sandwiches sit on a shelf while 4 drive-through customers and 2 people who ordered after us were served. The store had one family at a table and was not particularly busy. At 7:22PM we were given our burgers and fries, turned to the fixins bar and it was empty! Zero onions, about 4 ends of tomato slices, a small handful of wilted lettuce, maybe a dozen pickle slices. I regret I did not take a photo. We left our food and I turned to the counter to demand a refund. The manager not only did not apologize but berated my wife and I for not being patient. This is totally unacceptable customer service. The manager continued her abuse and I did not get a refund. We will stop our credit card payment. The saddest part is that my wife had serious health issues and this was like a date night for us. Her first time out in months. She eagerly waited while this RR was being built so we could go there. We used to drive 45 minutes each way occasionally to go to the RR in Westminster MD in the past (which is great) and loved RR for decades. Now we will not use the RR that is a mile from our house until that manager is gone. In the 34 years I have been with my wife this is the only time we ever needed to return food. My wife is not a "Karen."