https://youtu.be/j1Ipw2a1jxs This was our experience at a Maryland Roy Rogers.
The Laurel Roy Rogers has a horrible drive thru I have waited on several occassions for over 20 minutes
"Roy Rogers" Cumberland, Md 21502anet Hendricksonin the last week-EditRoy Rogers Cumberland MD I myself and additional party of 7 went for breakfast today (Friday). This was one of the worst visits I ever had.. Our food was cold, people were waiting in a very long line and food was being served out of order so that people standing there was being passed over. The servers were bumping into each other , none of them knew what they were doing. I watched a platter of food sit there all three times I had to go back to the counter. for the rest of my food that I had to stand and wait on.The pancakes tasted awful , my grandchildren wouldn't eat them. Many people were furious and left saying their food sat along time and was cold.. My order was one of the first , the food was given to people a little at a time. Several servers didn't even know what order they were working on and even that customers weren't getting their food. There also was and advertisement that stated today pancakes were a $1.99 all you could eat and Roy Rogers said they weren't having this special?. We spent over $55.00 and by the time I got to eat it was so cold I threw it away. I saw families asking for their food or wanting their money back. Had I not had my grandchildren with me, I would of requested my money back. Not sure I can go back. Unhappy Customer.Janet Hendrickson602 Fairview AveCumberland, Md 21502301-777-1269
My visit at Roy roger route 1 was terrible the food never cooked right . staff is rude and disrespectful . employee doing drug outside of there . Its just a mess I will never go back there . I hope y'all get shut down its really sad
Hey , Sarah we are interested in hearing your story . [email protected]
Waldorf MD. How can a company run when they have employees work 11 hours till closing, and then come back in 4 hours later to open the store. Employee safety should come first. Now this person is falling asleep at work and has to drive themselves home. Really smart
the Roy Rogers Restaurant at Bell View Shoping Center in Alexandria Va are fantastic! There is only 2 complaints! They should bring back the original holster fries holder that looks like a real stirrup. Plus they should at let plast Roy Rogers and Dale Evans music on the weekends..it's relaxing and a nice change!
I work at the Roy Rogers in Pasadena. Breaks my heart to see a brand I love so much go in the trash. Uninterested 16 year olds that are incompetent, and couldn't be bothered to do their job. They sit in the back and play on their phones, while people have yet to be served. No one should wait 10+ minutes for food. Not to mention how a bunch of them go on "smoke breaks". Absolutely sad.
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