I have been going to your Pizza places for over 30 years now, and I have never, ever been sworn at and called a liar. We picked our pizza up tonight, got it home, and it looked like the box had been dropped. We called the Crest Hill location back and was told that there was nothing they could do. My sons wife called back and they told her come and we could get another one. When we got back we were sworn at, called liars and didn't get one. Obviously I am astounded, and extremely upset. You should not have done that-Facebook is a powerful media tool and I will be using it along with my family who were here and a lot of people we know to let as many people as we can know how we were treated by you. And not only Facebook but any other way we can communicate as well.I realize it probably means nothing to you, but it does to us. There are a lot of other places around here to go now for pizza and I guarantee you I will. 30 years of loyalty down the drain.
I too had a bad experience with Rosati's in Cave Creek, Az. A misunderstanding over a gift certificate I received for Rosati's. There were no instructions indicating I could not use the certificate at this location and when I asked for an explanation, the 'manager' became rude, arrogant and threatening, which caused me to become defensive. This location has become dirty and one that the Rosati's family would be offended to have represent them. I have become a member of a long list of former customers because of this incident.
I think when a person is running the register and is going prepare a salad for a customer, they should either use gloves or wash there hands before preparing the salad, because who knows how many germs are on the register.
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I ordered this last night and Jake Green was my delivery driver. I left instructions for the driver that no one else seems to have trouble with. He called, my boyfriend repeated the instructions, and went downstairs to get the food. He stood in the rain for five minutes before the driver called me back and snapped at me saying "well maybe if that guy hadn't hung up on me I'd know where to go". My boyfriend did not hang up on him. I repeated the instructions *again* and after a long period of silence, he goes "k thanks" and hung up. Another couple of minutes pass, my boyfriend gets back with the food and tells me that this dude was barreling around the parking lot behind our condos, going so fast he was fish-tailing and almost lost control of his car and hit the wall. The guy lapped him 4 times before he finally stopped even though my boyfriend was waving him down the entire time. I don't know why it's my problem that this dude is miserable and clearly hates his job but he can get rekt with that attitude. Never, ever ordering again, already reached out to corporate, and I'll be filing a police report since this dude thought it was acceptable to potentially endanger other people by speeding around a dark parking lot at night. Hopefully Rosati's does something about this terrible person before he hurts or kills someone and they're partially liable for it. It would be a shame if someone sued them because one of their irresponsible employees hit someone with his car, wouldn't it? If you can't drive like a normal human being, maybe you shouldn't have a job where you drive.
The Rosatis in Hobart in served us a pizza half gone charged us 30 bucks and refused to do anything about it said they were "too busy" to talk!!!!!! They just lost out on alot of business from our establishment we will never order from y'all again!!!! Horrible service rude employees!!!!!!!
Long time customer...Lake havasu city location. Horrible food..order pizza and vegetables for delivery and hour later burned pizza and dirty vegetables showed up. 60.00 for crap! Called management and they acted like they were just too busy for my issues. Ask for refund they said no.. Finally got a pizza two hours later. Will never eat here again...long time customer no more...
I been a loyal customer of Rosati's Pizza, at 630 Plaza Dr, Sycamore, IL 60178. Today I order 24 wings and a 16’ stuff pizza and wow for my surprise the wings were dry and no flavor and the stuff pizza had no Canadian bacon and the stuff crust was so hard. I paid 48 dollars for all this what a waiste of money
Rosatis in dyer Indiana is a embarrassment to the company
I would strongly encourage you to look into the health department regulations in your Plainfield, IL location. This is not the carry out only location located north of 135th on Route 59, this is the one located just south of Renwick and Route 59 in Plainfield, IL. They seem to have their kitchen open to the parking lot and when picking up my child from a nearby business, I noticed a dark haired guy making pizza in the window. He did not wear a heir or beard net and was hunched over a pizza wearing a very long/bushy beard. As well in the time I observed him, her stuck his hands into a bin full of sausage without gloves more than one time. It disturbs me that it I can see this by simply sitting in the parking lot, what else can I not see? This location is also not somewhere I would bring my family as it seems rowdy and usually smells of illegal substances, especially on the weekends. May be something for you to look into but knowing what I do from what I saw myself, I nor anyone I know will eat from this location.
WestMont location is real bad with the deliveries, we ordered pizzas and boxes were obviously dropped because half of the pizzas were half smushed.. we also ordered wings and the sauces were spilled all over the bag, called back said he couldn't really do nothing about it, how can a company deliver like that and then say they wont do anything about it? .. horrible service and the person on the phone was real rude, got loud, and called us a liars we took pictures of the food... this was just horrible service and they know we have always ordered from them.. NEVER AGAIN.
On Christmas day 2019 I ordered a pizza and wings at 1:55. Rosatis told me 45 mins to an hour and they didn't get here until 3:41. I called to tell then to forget the order. About 10 minutes later the deliver driver calls and asks what the address is...well they had the address wrong, the food was cold and when I called to get a solution the lady offered a new pizza in exchange for the old and wait another 2 hours for a new pizza. Absolutely not, I am stuck with cold food and out 50 bucks. I will NEVER order from you again.
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