Residence Inn by Marriott is an extended-stay hotel brand owned by Marriott International. Guests often look for the Residence Inn corporate office after a hotel manager has not resolved a reservation, billing, refund, cleanliness, maintenance, accessibility, Marriott Bonvoy, employee-conduct, long-stay, or customer-service complaint.
Residence Inn does not publish a separate standalone brand headquarters. Its corporate operations route through Marriott International at 7750 Wisconsin Avenue in Bethesda, Maryland. Marriott’s corporate-headquarters number is 1-301-380-3000, while Residence Inn reservations can be made at 1-800-331-3131.
Residence Inn is a Marriott International extended-stay brand supported from Marriott’s headquarters in Bethesda, Maryland.
Residence Inn Corporate Office and Headquarters Information
- Brand: Residence Inn by Marriott
- Parent Company: Marriott International, Inc.
- Residence Inn Corporate Office Address: 7750 Wisconsin Avenue, Bethesda, MD 20814
- Marriott International Corporate Phone Number: 1-301-380-3000
- Residence Inn Reservations: 1-800-331-3131
- Marriott Hotel Reservations: 1-888-236-2427
- Marriott Customer Care: 1-800-535-4028
- Marriott Bonvoy Support: 1-800-627-7468
- Reservations TDD: 1-800-228-7014
- Residence Inn Website: Residence Inn by Marriott
- Marriott Help and Contact: Contact Marriott
- Look Up a Reservation: Find a Marriott Reservation
- Marriott Bonvoy Customer Support: Bonvoy Support
- Careers: Marriott Careers
- Investor Relations: Marriott Investor Relations
- Stock Symbol: MAR on Nasdaq
- Marriott President and CEO: Anthony Capuano
- Marriott Board Chairman: David Marriott
Important: The number 1-301-380-3000 is Marriott International’s corporate-headquarters number. It is not the primary number for an individual Residence Inn reservation, hotel bill, lost item, room complaint, Marriott Bonvoy account, refund, or employee matter.
The previously listed customer-service number 1-800-721-7033 could not be verified on Marriott’s current official support pages and should be removed.
Where Is the Residence Inn Corporate Office?
Residence Inn does not maintain a separately published corporate headquarters. The brand is owned and supported by Marriott International from:
Marriott International, Inc.
7750 Wisconsin Avenue
Bethesda, MD 20814
This is Marriott International’s headquarters and the appropriate corporate address for broader Residence Inn brand and executive-office matters.
It is not usually the correct destination for:
- A hotel-room complaint
- A lost item
- A folio or hotel bill
- A refund from one property
- A maintenance problem
- A reservation change
- An employment issue involving one hotel
- Merchandise or documents intended for a local hotel
Those matters should begin with the Residence Inn property involved or Marriott Customer Care.
Residence Inn Customer Service and Reservations
Use the following numbers based on the type of assistance needed:
- Residence Inn Reservations: 1-800-331-3131
- General Marriott Reservations: 1-888-236-2427
- Marriott Customer Care: 1-800-535-4028
- Marriott Bonvoy Support: 1-800-627-7468
Marriott Customer Care is the more appropriate corporate support route for:
- An unresolved hotel-stay complaint
- A billing dispute after checkout
- A refund that has not been processed
- A reservation or cancellation issue
- A complaint involving more than one hotel
- A Marriott Bonvoy benefit dispute
- A problem with Marriott’s website or app
- A request that needs to be routed to the hotel’s ownership or management company
Marriott currently provides Customer Care support 24 hours a day, seven days a week. Individual hotels and departments maintain their own operating hours.
How to File a Residence Inn Corporate Complaint
The most effective route depends on whether the issue is still happening during the stay or remained unresolved after checkout.
Speak With the Hotel During the Stay
Contact the front desk immediately when a concern involves:
- A dirty room or kitchen
- No hot water
- Heating or air-conditioning problems
- A broken appliance
- Smoke, odors, pests, mold, or water damage
- A bed-type or accessible-room problem
- Missing towels, bedding, cookware, or toiletries
- Noise
- A room that was not ready
- A safety or security concern
- A housekeeping or maintenance request
Ask the front desk to document the issue. If it is not resolved promptly, request the manager on duty or the hotel’s general manager.
For a serious room problem, ask what alternatives are available, such as:
- Repairing the problem
- Moving to another room
- Providing replacement equipment or supplies
- Relocating the reservation to another hotel
- Adjusting the room charge
- Providing Marriott Bonvoy points or another goodwill remedy
The available resolution depends on the hotel, occupancy, ownership, rate, and circumstances.
Contact the Residence Inn General Manager
A property-level complaint should normally be reviewed by the hotel’s general manager before being escalated to Marriott headquarters.
Use the hotel page on Marriott.com to locate:
- The direct hotel phone number
- The street address
- Check-in and checkout times
- Parking information
- Pet fees
- Accessibility features
- Breakfast hours
- Hotel-specific policies
Ask for a written response or case reference when the matter involves a refund, accessibility, room condition, safety, or a substantial billing dispute.
Escalate to Marriott Customer Care
Call 1-800-535-4028 or use Marriott’s official contact form when:
- The hotel manager did not resolve the complaint
- The hotel has not responded
- A promised refund or adjustment is missing
- The complaint involves Marriott Bonvoy benefits
- The hotel disputes what occurred
- The concern involves multiple properties
- A written corporate record is needed
Provide the reservation details and request a Marriott case number.
Contact Marriott Corporate Headquarters
The Bethesda corporate office may be appropriate when:
- A serious complaint remains unresolved after hotel and Customer Care contacts
- The complaint involves a broader Marriott or Residence Inn policy
- A legal, regulatory, media, privacy, franchise, development, or corporate matter is involved
- Existing support cases have received no meaningful response
Written correspondence can be addressed to:
Marriott International, Inc.
Attention: Residence Inn Guest Complaint or Appropriate Department
7750 Wisconsin Avenue
Bethesda, MD 20814
Calling or writing to headquarters does not guarantee direct access to Marriott’s CEO or a Residence Inn brand executive. The matter may be referred to Customer Care, the hotel’s general manager, a regional operations team, or the hotel’s independent owner.
What to Have Ready Before Contacting Residence Inn
Prepare:
- The hotel name, city, state, and street address
- The reservation confirmation number
- The check-in and checkout dates
- The room number
- The name on the reservation
- The rate type and cancellation terms
- The hotel bill or folio
- Photographs or video of room-condition problems
- The names of employees or managers contacted
- The dates and times the issue was reported
- Any Marriott Customer Care case number
- The specific resolution requested
Do not publish a reservation confirmation number, Marriott Bonvoy account number, payment-card details, room number during an active stay, home address, medical records, or private employee information in a public review.
Residence Inn Billing and Hotel-Bill Complaints
Review the hotel bill before leaving the property whenever possible.
Common billing concerns include:
- An incorrect room rate
- A parking charge
- A pet fee
- A deposit or incidental hold
- A late-cancellation or no-show charge
- A duplicate transaction
- A charge for an additional night
- A damage or cleaning fee
- A charge assigned to the wrong guest
- A Marriott Bonvoy redemption error
Billing Problem During the Stay
Speak with the front desk or hotel accounting department. Ask for a corrected printed or emailed folio before checkout.
Billing Problem After Checkout
Contact the hotel directly or use Marriott’s official contact form. Provide:
- The confirmation number
- The hotel and stay dates
- A copy of the bill
- The disputed line item
- The amount believed to be correct
- Any supporting receipt or reservation terms
Marriott Bonvoy members can often obtain bills for recent stays in the United States and Canada through the account activity section on Marriott.com or the Bonvoy app.
A pending authorization is not always the final posted charge. Ask the hotel and card issuer how long an incidental hold normally takes to clear.
Residence Inn Cancellations, Deposits and No-Show Fees
Residence Inn does not have one universal cancellation deadline for every hotel and rate.
The applicable rules depend on:
- The specific hotel
- The rate selected
- Whether the rate was prepaid
- The arrival date
- The hotel’s local time
- Whether the booking was made through Marriott or a third party
- Whether the reservation was part of a group block
Check the cancellation policy:
- Before completing the reservation
- In the confirmation email
- In the Marriott Bonvoy account or app
- Through the reservation lookup tool
Cancel before the exact deadline and save the cancellation number.
For a third-party reservation made through Expedia, Booking.com, Priceline, a travel agency, or another service, changes and refunds may need to be handled by that company.
Reservation, Room-Type and Accessibility Complaints
Contact the hotel before arrival when a specific room arrangement is essential.
Confirm:
- Accessible-room type
- Bed type
- Roll-in shower or accessible tub
- Distance from the elevator
- Hearing-accessible features
- Kitchen accessibility
- Mobility-equipment space
- Service-animal requirements
- Connecting-room requests
A room preference and a confirmed accessible-room feature are not always treated the same way. Ask the hotel to explain what is guaranteed and what remains a request.
Keep the confirmation and screenshots of the room description. Contact the manager immediately when the assigned room does not match a confirmed accessibility feature.
Do not include detailed medical diagnoses in a public review. Describe the required accessibility feature and what the hotel provided.
Residence Inn Long-Stay Complaints
Extended stays can create recurring concerns that may not appear during a one-night visit.
These can include:
- Housekeeping frequency
- Linen and towel replacement
- Kitchen and appliance condition
- Hot-water reliability
- Mail and package handling
- Parking costs
- Pet fees
- Room maintenance
- Rate changes or extensions
- Tax treatment after a qualifying length of stay
- Noise and long-term construction
Ask the hotel to explain in writing:
- The housekeeping schedule
- The long-stay rate
- What happens if the stay is shortened
- Whether taxes change after a certain number of nights
- Parking and pet charges
- How maintenance requests are tracked
Report recurring maintenance problems each time they occur and retain the service-request history.
Residence Inn Senior, Government and Group Rates
A discount may depend on the hotel, dates, demand, rate availability, eligibility, and booking channel.
Possible rates can include:
- Senior rates
- AAA or CAA rates
- Government and military rates
- Corporate rates
- Group and wedding-block rates
- Extended-stay rates
- Marriott Bonvoy member rates
A hotel may not offer every rate on every night. Weekend, event, and high-demand dates can have limited discount availability.
Before booking:
- Compare the available rates.
- Review the cancellation terms.
- Confirm eligibility requirements.
- Ask whether the discount applies to all nights.
- Save the rate details and confirmation.
A complaint that one hotel did not offer a senior rate should not be presented as proof that Residence Inn has a companywide policy against weekend senior discounts.
Marriott Bonvoy Points and Missing Stay Credit
Residence Inn participates in Marriott Bonvoy.
Members may earn points and elite-night credit on qualifying stays booked through eligible Marriott channels.
A completed stay can take up to 10 business days to post.
When a qualifying stay remains missing:
- Wait 10 business days after checkout.
- Obtain the paid hotel bill.
- Sign in to the Marriott Bonvoy account.
- Open account activity.
- Submit a missing-stay request.
- Upload the bill when requested.
Third-party bookings and certain group, wholesale, voucher, or package rates may not qualify for Marriott Bonvoy points or elite-night credit.
For general Bonvoy support, call 1-800-627-7468.
Lost Items at a Residence Inn
Contact the hotel directly as soon as possible when an item is lost.
Provide:
- The hotel name
- The stay dates
- The room number
- The confirmation number
- A detailed description of the item
- Where it was last seen
- A safe contact method
The Bethesda corporate office is not the fastest route for lost property because each hotel controls its own rooms, housekeeping, security, and lost-and-found records.
Do not provide phone passcodes, online banking passwords, full card numbers, or other unnecessary security information when describing a lost device or wallet.
Residence Inn Breakfast, Housekeeping and Amenities
Residence Inn commonly promotes:
- Spacious suites
- In-room kitchens
- Separate living and sleeping areas at many properties
- Complimentary breakfast
- Fitness facilities
- Guest laundry
- Pet-friendly accommodations at participating hotels
- Marriott Bonvoy benefits
Amenities, schedules, fees, and service frequency vary by hotel.
Confirm:
- Breakfast days and hours
- Housekeeping frequency
- Pool and fitness-center availability
- Parking charges
- Pet fees and restrictions
- Laundry costs
- Kitchen equipment
- Accessible amenities
A description on one Residence Inn hotel page does not necessarily apply to every property.
Residence Inn Careers and Human Resources
Search for hotel and corporate jobs through the official Marriott careers website.
Positions may include:
- Front-desk agents
- Housekeeping associates
- Maintenance employees
- Breakfast and food-service staff
- Sales managers
- Assistant general managers
- General managers
- Regional and corporate positions
Many Residence Inn employees work for an independent hotel owner or management company rather than Marriott International directly.
Current and former employees should use:
- The hotel manager
- The employer named on the pay statement
- The hotel-management company’s Human Resources department
- Marriott’s internal associate resources when employed directly by Marriott
The reservation, Customer Care, and corporate-headquarters numbers are not dedicated public Human Resources lines.
CorporateOfficeHeadquarters.com cannot access applications, schedules, payroll records, tax forms, personnel files, benefits, or employment-verification records.
Residence Inn Ownership and Hotel Management
Residence Inn is a Marriott International brand, but individual hotels may be:
- Owned by Marriott
- Managed by Marriott for another owner
- Owned and operated by an independent franchisee
- Managed by a third-party hotel-management company
This distinction matters because the local employer, property owner, and entity responsible for a building-condition or employment complaint may not be Marriott International.
Ask the hotel for the legal ownership or management-company name when it is needed for:
- A formal complaint
- An insurance claim
- An employment matter
- A legal notice
- A safety or property-damage issue
Marriott Customer Care can often route a guest complaint to the property and applicable management team.
Residence Inn Reviews and Complaints
Visible submissions to CorporateOfficeHeadquarters.com currently include individual experiences involving:
- A senior rate that was reportedly unavailable for a weekend reservation
- A dirty oven during a long-term stay
- Repeated hot-water problems
- An accessible-room and bed-type dispute
- Uncomfortable mattresses
- A pool or whirlpool concern
- Requested room-charge reimbursement
- Room availability and front-desk interactions
- Missing towels and coffee
- A positive accessibility and front-desk experience
These are individual reader reports. They do not establish that every Residence Inn property, employee, mattress, room, discount, or maintenance department produces the same experience.
Public reviews should not include:
- Reservation confirmation numbers
- Room numbers during an active stay
- Detailed medical histories
- Payment-card details
- Private employee information
- Unsupported accusations of criminal conduct
A helpful review identifies the hotel, approximate date, issue, people contacted, response received, and final resolution.
About Residence Inn by Marriott
Residence Inn was founded in Kansas in 1975 and acquired by Marriott in 1987. It became an important part of Marriott’s extended-stay hotel portfolio.
Residence Inn is designed for guests who need additional space and home-like features during business travel, relocation, family trips, medical visits, temporary assignments, and longer stays.
The brand operates hundreds of hotels worldwide. Properties vary in age, ownership, layout, pricing, amenities, and management.
Residence Inn Competitors and Related Corporate Office Pages
Guests comparing extended-stay hotel brands may also find these pages useful:
- Marriott International Corporate Office
- Extended Stay America Corporate Office
- Homewood Suites Corporate Office
- Staybridge Suites Corporate Office
- Candlewood Suites Corporate Office
Official Residence Inn and Marriott Resources
- Official Residence Inn Website
- Marriott Contact and Help
- Worldwide Reservation Numbers
- Marriott Bonvoy Support
- Find a Reservation
- Marriott Billing Help
- Access a Marriott Hotel Bill
- Change or Cancel a Reservation
- Request Missing Stay Credit
- Report a Lost Item
- Marriott Careers
- Marriott Corporate Information
Frequently Asked Questions About Residence Inn Corporate Office
Where is the Residence Inn corporate office?
Residence Inn’s corporate operations route through Marriott International at 7750 Wisconsin Avenue, Bethesda, Maryland 20814.
What is the Residence Inn corporate-office phone number?
Marriott International’s corporate-headquarters number is 1-301-380-3000. Residence Inn does not publish a separate brand-specific corporate switchboard.
What is the Residence Inn corporate number?
For corporate headquarters, call Marriott International at 1-301-380-3000. For Residence Inn reservations, call 1-800-331-3131.
What is the Residence Inn reservation phone number?
The Residence Inn toll-free reservation number is 1-800-331-3131.
What is the Marriott reservation number?
General Marriott hotel reservations can be reached at 1-888-236-2427.
What is the Residence Inn customer-service number?
Call Marriott Customer Care at 1-800-535-4028 for unresolved Residence Inn guest concerns.
Is 1-800-721-7033 still Residence Inn customer service?
That number could not be verified on Marriott’s current official support pages. Use Marriott Customer Care at 1-800-535-4028.
How do I complain about a Residence Inn hotel?
Start with the front desk or general manager. If the issue remains unresolved, contact Marriott Customer Care and request a case number.
How do I contact a specific Residence Inn?
Find the hotel on Marriott.com or in the Marriott Bonvoy app. The property page lists its direct phone number, address, amenities, and policies.
Who owns Residence Inn?
Residence Inn is a hotel brand owned by Marriott International, Inc.
Who is the CEO of Marriott?
Anthony Capuano is President and Chief Executive Officer of Marriott International.
Where is Marriott International headquartered?
Marriott International is headquartered at 7750 Wisconsin Avenue in Bethesda, Maryland.
When was Residence Inn founded?
Residence Inn was founded in Kansas in 1975. Marriott acquired the brand in 1987.
How many Residence Inn hotels are there?
Residence Inn operates hundreds of hotels worldwide. The exact count changes as hotels open, convert, or leave the system.
Are Residence Inn hotels owned by Marriott?
Some are managed by Marriott, but many are independently owned or franchised. The hotel’s legal owner or management company may handle local employment and property issues.
How do I dispute a Residence Inn bill?
Contact the hotel during the stay or its accounting department after checkout. Marriott’s online contact form can be used when the hotel does not resolve the dispute.
How do I get a copy of my Residence Inn bill?
Marriott Bonvoy members can often download the bill from account activity. Other guests can request it through Marriott’s contact form or directly from the hotel.
How do I cancel a Residence Inn reservation?
Use the Marriott website, app, reservation lookup tool, or reservation phone number. Review the exact cancellation deadline and save the cancellation number.
Does Residence Inn have one cancellation policy?
No. The policy depends on the hotel and rate selected. Some prepaid or promotional rates are nonrefundable.
How do I report missing Marriott Bonvoy points?
Wait 10 business days after checkout. If the stay is still missing, submit a missing-stay request with the hotel bill.
How do I report something lost at Residence Inn?
Contact the hotel directly as soon as possible. Provide the stay dates, room information, confirmation number, and item description.
Does Residence Inn offer free breakfast?
Residence Inn generally promotes complimentary breakfast, but hours, selections, and availability vary by property.
How do I apply for a Residence Inn job?
Search Marriott Careers and ask the hotel which company employs its staff. Many Residence Inn properties are operated by independent owners or management companies.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate-office addresses, headquarters phone numbers, complaint information, and consumer reviews for many years.
This page distinguishes Marriott International headquarters from Residence Inn reservations, individual hotel management, Marriott Customer Care, Marriott Bonvoy support, billing help, lost-and-found, careers, and independent hotel ownership.
Corporate addresses, telephone numbers, executives, hotel counts, cancellation policies, amenities, and support procedures can change. Verify important information through Marriott or the individual Residence Inn before mailing documents, traveling to headquarters, canceling a reservation, or making a financial decision.
Page Update Note
This Residence Inn corporate-office page was updated to strengthen its coverage of Residence Inn corporate, Residence Inn corporate office, Residence Inn corporate-office phone number, Residence Inn headquarters, and Residence Inn corporate-number searches.
The update also verified Marriott’s current Bethesda headquarters address and corporate phone number, removed an unverified customer-service number, added current reservation and Customer Care routes, corrected the Residence Inn acquisition history, preserved and optimized the existing images, and added practical guidance for complaints, billing, cancellations, accessibility, long stays, Bonvoy credit, lost items, careers, and hotel ownership.
Last Updated: July 21, 2026
Share Your Experience with Residence Inn
Have you contacted a Residence Inn hotel, Marriott Customer Care, Marriott Bonvoy support, or the corporate office? Share a factual review below and include:
- The hotel city and state
- The approximate stay date
- The reservation, room, billing, maintenance, or service issue involved
- The hotel employees or managers contacted
- Whether Marriott Customer Care responded
- How the matter was resolved
Do not publish reservation confirmation numbers, room numbers during an active stay, Marriott Bonvoy credentials, payment-card details, medical records, employee home addresses, or other sensitive personal information.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, authorized by, or operated by Residence Inn, Marriott International, Marriott Bonvoy, any Residence Inn owner, franchisee, management company, reservation provider, travel agency, or individual hotel.
CorporateOfficeHeadquarters.com cannot access reservations, refunds, hotel bills, Bonvoy accounts, room records, lost property, employee files, security footage, or Marriott Customer Care cases. Company names, trademarks, addresses, phone numbers, policies, and support routes belong to their respective owners and may change.