Hello, We are avid Pizza Ranch attendees. We have ate at many different locations. Recently we ate at Decorah Iowa Pizza Ranch, and It was not a pleasant experience. We noticed the establishment to be extremely filthy (In all area, tables, floors, restrooms, windows, food and grime caked on the table edges, food and silverware all over the carpet area etc) The staff was abundant, counting six or more employees, with only about seven customers. Most employees were standing around chatting. Our plates were not removed till right before our departure. We observed an employee come out to buffet and grab a piece of chicken, by bare hand, and take a bite while still in dining area, then proceed to back kitchen area. Hoping something can be done about this place, it is not a good representation of the pizza ranch name. We have always enjoyed how clean and efficient all of the stores have been, but this one is definitely not.
You have an extreme disconect with managment customer relationship in Mason City Iowa. My order was delivered incomplete..when I called the mgr said we would be glad to charge you for what we did not deliver..and then blamed my phone..kid needsto be trained...if youdo that kindof thing...oh..and had wrong name on check...not last but first..
I worked for pizza ranch at first I was very excited.AS I moved up from crew to foh I saw my dream an my accomplishments happen, But then I start feeling that I was push to the sided.My goal was to one day be a gm or work at Corp.work from day one untill 7-22-14.I am very disappointed with your Kansas city store an the way I was let go.Thank you
My husband and I have eaten at several Pizza Ranches over the years but we are very disappointed in the Charles City Pizza Ranch. We would rate Charles City F for failure. It has gotten so bad since it was purchased from the original owner a few years ago. When Scot, the original owner had it everything was wonderful but since it changed hands, it is awful. The chicken is almost always overdone, when pizza is ordered, you will be lucky if you get it before being done with your meal, the help wonders around like they don't care if they work or not, turnover is rampant since all the good help runs out the door. Saw one guy from the kitchen drop a set of tongs on the floor and pick them up and put them back on the pizza. The new manager is sure not a people person either. You hardly know she is there and she never says much or acts like your are an important customer. Doors to the bathroom and tables are so sticky. Place is not as clean as it should be. We hardly ever eat there anymore. NOW FOR THE GOOD STUFF!!!!!! The Waverly Pizza Ranch would get an A++++++ Everything is always great there. Chicken is always juicy, help and management are all very friendly, lots of help have been there for years, place is clean and very happy with no complaints at all. Wish Charles City could take a lesson from them.
Pizza ranch in Manchester, Iowa needs to be looked at very closely. I work here, the manager has made sexual remarks towards employees, and when one of the older employees started sexually harassing other staff nothing was done about it, even when they turned him in. The manager is hard on all the staff, even if we are working as hard and fast as we can. He says that whenever someone calls in sick that they faking. There needs to be something done here as soon as possible, some of us actually need this job but are still thinking of just walking out. Please help the staff of pizza ranch in Manchester, ia
we dine at many of the pizza ranches and have enjoyed them very much. we havebeen visiting jackson mn. pizza ranch less and less because the chicken is dryedout there are only a few peices left in the tray and it is early into the buffet tonightthe same thing happened and they ask if you have any request and we said yeswe wanted the punken desert pizza tha we have gotten many time now close toThanksgiving but for some strange reason jackson mn. can not make it for us. butall the other pizza ranches within 50 miles of us can. we have decided not to visitjacksons pizza ranch any more. that is the closes one to us and that is 21 miles.what is the point if the food is dryed out any way.
The Pizza Ranch in Lincoln is fantastic. The only reason I go is for the delicious steak, onion and garlic butter sauce pizza. I was told that they may not carry this pizza anymore but that it does get many requests. Please....please keep this amazing pizza on the menu:-) thank you
The only reason I come to the pizza ranch is for the steak and onion pizza with garlic sauce. It is my very most favorite pizza in the world!!! And it is also clean and friendly.
Forgot to say that this pizza ranch is in Lincoln Nebraska. ..home of the HUSKERS! !! please don't get rid of the steak, onions, and Galicia butter pizza...it is soooooo yummy.
So as a nice treat I thought it would be nice to take the family out to eat and we decided on Pizza Ranch. Well for the 36 dollars and change that we spent hoping for a nice meal, we got bloody chicken instead. I showed Trista the Asst.Manager the bloody chicken and all I got in response was I'll go let the chicken guy know and that was it. Every time we have gone before we have always had good food except this time and from judging from the response i received when I showed the Asst.Manager the chicken kind of gave me the feeling that she didn't care about our dining experience. Sorry to say but this will be the last time we will be going to Watertown SD Pizza Ranch.
Dubuque Ia sells raw chicken to , got sick that night,never again.
you think that was bad, i was there with my wife and children when the manager started yelling at the staff of young kids telling them that she would like to punch them in the face. not once but several times. i couldn't believe it, she treated them like,well just to say to be polite, very very badly. i asked one of them if all was ok? they just said dizzy dez is always like that. i don't understand why or how a manager could get away with that. one thing for sure is that i will never go back to the fort pierre pizza ranch.
WHY did you ruin the potato salad and macaroni salad???? I no longer stop at Pizza Ranch because both of those changes are TOTALLY GROSS. I went to Pizza Ranch to enjoy my meal, not throw part of it away. Really bad choice on the replacement of the potato salad and macaroni salad.....
They come prepackaged as is, before and after the change. I'm not a fan of them either.
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Hello, I have always enjoyed going to the Pizza Ranch in Oostburg. Very clean, great owners and managers and wonderful friendly staff. My question I know is something Coporate needs to do. Just wondering why Senior prices are for age 65 and above, when a majority of people retire at age 62. Wondering if you would consider lowering Senior prices for those 62 and over?
So I must say as an employee of Pizza Ranch, I am beyond disappointed with the way we are treated. We work our hardest to make Pizza Ranch the best and in return we are given empty promises that don't get fulfilled. Pizza Ranch has done all its employees wrong or at least where I am employed. Pizza Ranch should be communicating with all employees, not just managers. If Pizza Ranch really knew what was going on in its stores, I don't think they would be very happy. We should be recognized for what we do. The question is what are you doing or going to do to keep people at Pizza Ranch, when there is no way to grow within the company.
Are you going to open up a franchise on the east coat? Say the Dover, Delaware area?
You claim to be Christian based, but then you're open for Christmas!!! Shame on you. I have a family member being forced to work both Thanksgiving Day and Christmas Day. Very despicable. You're not Christian based. You're Greed based.
We ate at the independence missouri place and let me tell you it was the worst experience i have ever had a restaurant EVER! We wanted something quick and easy so we chose this place. My family and i will not be back!! No pizza for atleast 20 minutes. No gravy for the potatoes for atleast half an hr. Every single table in the restaurant was dirty. The floor was so discusting and looked like it hadnt been vacuumed all day. Employees were chatting like little high schoolers that were planning to pull a prank on someone. Napkins were empty and noone once came to the table to clear our dishes. I seen one manager the whole 45 minutes we were there. Not to mention the creepy old man that followed the little girls that worked there around. Just no managment in place and no control over the place.
My husband and I have dined at the Pizza Ranch in Waverly many times in the past year. The last four or five times we have been extremely disappointed with the quality of the food, the cleanliness, and the management of the establishment. If you dine before 6:00, which we do, the food is always left overs from lunch. The food that should be hot is barely warm, pizza, cheese bread, green beans, corn, all of it. The desert is tough and not warm at all. I've complained to the manager before and all I get is a "sorry". We returned because we thought after we complained, maybe something would improve. Tonight was the final straw. Everything was leftovers as always and not even warm, and finally after 45 minutes they put out some "fresh" chicken. My husband and I got some of that, bit in to it, and it was raw and bloody toward the middle. I took it up to the counter and asked for the manager and Nadine came over, said "that's not the first ones that have come back tonight, sorry", and walked away. Hello!!! I've managed restaurants myself, & not only is that terrible management, but just asking for people to get extremely sick! We were totally disgusted with the entire dining experience. I think it's time to quit with serving leftovers from lunch, and get a crew and management that knows theirs jobs and cares about customer service. I'll be calling corporate on Monday to see if anyone cares enough to make some changes before that restaurant loses all their patrons.
I wouldn't come to the Bloomington Illinois either. Not only the food quality is going downhill. The management especially the GM is even worse then the food. You have racism and you have corrupted people who say its either there way or pizza ranch way. If you choose the pizza ranch way you will be fired.
I was looking for some way to notify the Corporate Office of Pizza Ranch to complain about the Pizza Ranch in Roscoe, IL. I guess this is the only way to register a complaint. I would like a response from someone in the corporate office, I guess I'll see if that happens.Yesterday, Sunday April 24, 2016, my husband and I treated our son and a friend to dinner at Pizza Ranch in Roscoe. It was a very bad experience. We had ordered 2 pizzas when we paid. One Buffalo Chicken and one Steak and Onion. When the pizza came, it was only the Buffalo Chicken. The person who brought it said the Steak & Onion was on the buffet. We thought that was weird since they always brought it right to us and it was hot and usually good. We went to the pizza buffet and there was no Steak & Onion pizza on it. So we waited a few minutes and then my husband went back up to the cashier(a different one than we had placed our order with when we paid)and said we had ordered a Steak & Onion pizza which never came and he asked if he could order one again. She told hm that they don't deliver them to you anymore and they are always going to have one on the buffet. He told them there wasn't one and he wanted to order one. She took his order and gave him a number. Again we waited and waited and I finally went and asked to speak to the manager. Probably about 10 minutes later the "manager" came out and I explained the whole thing to him. He didn't seem concerned, in fact he hardly said anything. He was walking away and I asked him if they were going to make the pizza, and his reply was "Yeah!" I said, excuse me, did you say "Yeah?" He again replied "yeah" again. I said and you're the Manager? And you reply "Yeah"? I was very upset, and so I asked his name and he replied "Eduardo". I told him I was going to register a complaint. He didn't seem to concerned and then we left. IF when we ordered our pizza the girl had told us about not delivering to the customer anymore we would have looked on the buffet for it. There was no mention of that. It was a terrible experience and we will never go back to that PR. We will drive to Clinton Iowa ( a 2 hr drive) where we always have a great experience. They have a better assortment of side dishes than the Roscoe one. They also have told us we could order anything off their menu except hot wings and the will bring to the table. In fact it was there recently that we found out that the Steak & Onion pizza was back. We ordered it and they brought it to our table. Too bad not all Pizza Ranches live up to the standards of the one in Clinton Iowa. It's a friendlier PR, and always clean with more of a variety of side dishes than the one in Roscoe. Maybe if the PR in Roscoe would have their manager out in the restaurant area observing what is going on in the restaurant instead of just staying in the kitchen, maybe then things could run better. Maybe not. You need a manager who actually cares about his job and how the restaurant is run. Their current manager doesn't seem to care.We will never go back to that Pizza ranch again! Do not recommend it!
I'm a pizza ranch employee (soon to be ex employee because of this) and I recently had an experience with another pizza ranch employee. I was working salad bar at the story city Pizza Ranch on broad street when all of a sudden he comes over by me and i don't pay any attention because i'm doing my flip and i was trying to get done so i could be done with my shift then i feel something warm on the bottom of my pant leg. Turns out it was human urine from him. i told my manager and all she said is she would talk to him i took it up with her supervisor and he said the same he said he has done things like this multiple times and still hasnt got fired for some reason? nothing has been done about it yet one of my parents already called and they didnt do anything then either. im a 17 year old girl i should not have to have a work experience like this ever. this shouldnt be how workplaces handle things.
On July 6, 2017 we did a fundraiser at the PR in Butte, MT to raise funds to help provide food, care, medical to the Animal Shelter located in Dillon, Montana. We were very disappointed in the way the PR Manager lie and mislead us into believing we could raise $1200.00 to $1500.00 for our shelter fury friends. Instead we only raise $144.20 which is a far cry from what was promised and promoted by PR Management. When I brought this to the attention of Adrie Groeneweg (President/CEO) it was passed to a Manager named Tim who could only talk down and blame us for everything. The failure was all our fault. He was told what we were promised and promoted by the PR Manager of the PR in Butte, Montana. By not accepting the truth and correcting the problem Pizza Ranch threw the animals of the shelter under the bus because of their greed for money at the expense of the homeless and abused animals. To the people of Butte, Montana take your business and family else where where the homeless and abused animals are not thrown under the bus by greed of Pizza Ranch Management from top to bottom.
I am appalled at the way your Manager, if that is what you call him, Curt Hopkins is running that place. A friend of mine had a scheduled fundraiser at your Ottumwa, IA location (which she has used twice before) to raise money for her son who is Juvenile Diabetes. Last minute he changed all the policies on her which were different than the ones in the email he sent her. He was very rude and unprofessional and in not so many words, did not give a shit about her son or the cause! We are spreading the word and this location is losing business as we speak. I definitely think this is something to reach out to the media about, his behavior is disgusting and you should be ashamed!!
My fiance and I ate at the Pizza Ranch in Missouri Valley, Iowa tonight. We have been loyal customers for years. We have never been more insulted or humiliated than we were tonight. We paid for two adult buffets. We had a few extra pieces of dessert pizza that we wanted to bring to our mother at home along with a salad that we PAID for as well. We paid for the salad separately from the buffets. We made the mistake of asking for an extra container. This was met with an extremely snotty response from one of the female employees who then stood and stared toward us for the next few minutes along with a male employee. We felt extremely uncomfortable. As we left with our items, the male employee who was staring at us, said "Have a great night, enjoy all the extra food you took." That made us very upset and embarrassed as we are not thieves and we were not trying to do anything untoward. I asked my fiance to take the napkin wrapped dessert back and slam it on the counter. I was upset and embarrassed, so I apologize for my part. When my fiance did so, the male employee called him an idiot. He then proceeded to yell out the drive up window at us, leering at us. My fiance told him he wanted his supervisors name. He yelled "Go ahead, we have you on camera." This is unacceptable. If we did not know the rules, than forgive us, but that behavior from your employees is unacceptable, crude and disgusting. I will NEVER go back to your restaurant. I am insulted and I will not be treated like a common thief. You need to have better, more respectful employees who actually care. There were many other ways this could have been handled and sadly, they chose to be abusive. We reacted to this abuse, but there is no excuse.
My fiance and I ate at the Pizza Ranch in Missouri Valley, Iowa tonight. We have been loyal customers for years. We have never been more insulted or humiliated than we were tonight. We paid for two adult buffets that came to $22.00 for two people. I did not even make a second trip up to the buffet. We had a few extra pieces of dessert pizza that we wanted to bring to our mother at home along with a salad that we PAID for as well, which was almost $8.00.. She asked if we could bring her some dessert. We made the mistake of asking for an extra container. This was met with an extremely snotty response from one of the female employees who then stood and stared toward us for the next few minutes along with a male employee. We felt extremely uncomfortable. As we left with our items, the male employee who was staring at us, said "Have a great night, enjoy all the extra food you took." That made us very upset and embarrassed as we are not thieves and we were not trying to do anything untoward. We would never take advantage. I am a paying customer. I asked my fiance to take the napkin wrapped dessert back and slam it on the counter. I was upset and embarrassed, so I apologize for my part. When my fiance did so and asked if he had a problem which he clearly did, the male employee called him an idiot. He then proceeded to yell out the drive up window at us, leering at us. My fiance told him he wanted his supervisor’s name. He yelled "Go ahead, we have you on camera." This is unacceptable. If we did not know the rules, than forgive us, but that behavior from your employees is unacceptable, crude and disgusting. I will NEVER go back to your restaurant. I am insulted and I will not be treated like a common thief. You need to have better, more respectful employees who actually care. The customer may not always be right, but they are always important. There were many other ways this could have been handled and sadly, they chose to be abusive. They could have gently told us about the rules so that we understood. We reacted to this abuse, I will admit it right out in the open but there is no excuse. Is Pizza Ranch the law? I am always respectful when I go out to public places and I deserve the same respect. We are appalled by the bully mentality. We are sure the manager will not do a thing about it. If you stand by your employees bullying and egging on a customer, than that is very sad indeed. Instead of driving out customers, especially ones who have been coming to your establishment since it opened, you should try much harder to bring people in and treat them with kindness and respect.
One more comment to add and then we wash our hands of this restaurant: We have given Pizza Ranch many online orders as well as eating in their establishment, for years. We have given them just as much money as any other customer. Yet, we were treated with disrespect last night. It's a disgrace. They are not the gestapo. Also, there was maybe ten minutes left before they were to close everything down with the exception of their carry-out orders that would have been available for maybe another half hour. The employees need to attend classes where they learn compassion, kindness and how to interact with customers. The whole situation could have been much better with humor, kindness and caring. Instead, they chose to ridicule, hurl insults and be as nasty and unprofessional as they could muster.
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