I have been trying to take your survey, but am told the store and zip code do not eist. Anyway here goes very disappointed in your stuffed pizza the store in ELko, Nv. sucks. The only thinf I recieved in the pizza was a lot of dough.Hardly any sauce and where there was sauce no cheese, the pizza had one layer of meat and by one layer I mean if there was a piece of meat there don't look for another piece of it. Oh by the way this is an all meat pizza I ordered. Anyway to sum it up I will not be back for a second try at a flat loaf of bread. Thank You
I tried to send an email to the Fairview and Cole store in Boise, ID as a follow-up to a job application that I submitted, but Google returned my email saying the email address does not exist.
Every time a go into the store in Central Point Oregon, the manager is a jerk. Her name is Danielle. I've finally decided to just go to little ceasars if I see her working, she rolls her eyes at customers and sighs really loud while helping you. Never ever smiles, never says thank you and out of all these people that need jobs they keep this lady whom obviously hates her job. Customer service is extremely important, so is word of mouth.....pizza is always yum yummy in my tummy though!!!! ThanksCherri
Wow it must be her twin here in Davenport, Iowa. My husband and I along with our 5 year old granddaughter got the same treatment. Her name is Elissa. What a joy to have her wait on us with her back towards us and didn't bother to write our order down. Asked her a question about stuffed crust if they stuff the outer crust with cheese, her response was " we only make pizzas". Elissa continued her bad attitude thru checkout. Get this, she's a supervisor! Wow what a way to train your employees on customer service. Elissa needs a new job or go back to training. We really were disappointed with this visit. Not sure if we will go back.. Cherries, I thought I'd share our experience with youThank you, Frank and Carol DeToye
Hello! I love your pizza product. I live in Plano, TX, a commuter community. Your franchisee on McDermott closes at 8pm. Are they insane? I don't leave work until 7:30pm. I walked into the place at 8:15pm and the staff had already shut down the restaurant and put away the food. I asked if they had anything I could purchase. No, was the reply. I know the franchise world. This franchisee is dimishing your brand and not collecting the money you could earn. Franchise standards need to include hours of operations. If y'all want to cut it off at 8pm that's your business. I disagree! Please fix this. Thank you!
They were closed, understand are you dumb if a place closes at 8 that means all business stops at that time it doesn't not matter you're just too dumb to understand that.
Are you an idiot? The store closes at 8 that means all transaction STOP. Doesn't matter if you don't get there until 8:15 that's not their problem it's yours, why should they stay later just to accommodate you.
You have a huge out of control problem with the Fair Oaks, Ca. store as they are charging unbelievable prices for pizzas.
I am very disappointed in the Papa Murphy's in Nampa, Idaho on 2418 12th Avenue Rd., I have witnessed one of their assistant managers mistreat a co-workernby callin her names in front of a customer, literally be rude to customers to not only the employee but the customer. I feel this emmployee is bullying the co-worker having her walk outside the store holding a sign; have never seen anyone else doing this other than the bullied or even discrminating agains this employee. Management us responsible for this type if behavior and should address, since bullying and discrmination are against the law.
I really enjoy Papa Murphy pizza, but the preparers do not wear hair nets. But, every since I found that piece of hair in my pizza. I feel like I have hair in my throat. I contacted Ricky, the manager here in the Pearland, Texas store to address the issue. He said he would address the issue of the staff hair falling into the pizza and provide me with another pizza. When I went in to pick up my pizza. All of the ladies hair was hangling, dangling on the side of their faces. Obviously, the issue has not been addressed. Please address loose hair over the pizzas and indgridents. Thanks,
I have been to many Papa Murphy's in the past and as great as the pizza and staff is in Ferndale, Wa there's one employee that makes the worse pizza establishment a better choice. Every time I go or call the Ferndale store Jaymie has the worse attitude, rudest disposition and presents herself in the most unprofessional manner that I've ever wittnessed. If something was done about her I'd rate Papa Murphys a perfect 10, however as it stands I'd rate a 2 at best.
Yes I live in Lawrenceburg and I visited your store in Columbia Tn. #27 and the employees were rude not very nice and the place was nasty and you could hear a baby crying and all your employees did was talk to themselves and it was about smoking and drinking.... What kind of place ya'll running to hire rude ppl who's on drugs or drunk all the time... I'll never stop by there again... Ya'll should drug test the employees that are serving us who knows if there under the influenceluence while at work Maken our food it's a shame
I would just like to say how disappointed I am in the store on S. Campbell here in Springfield, MO. I called my order in as the previous visits I have not and it has taken forever while waiting in the store, which does not have enough seating for people to wait and is cramped, which I expect in this kind of business. Anyway I ordered by phone, they told me it would be 20 to 25 minutes, I waited about 15 minutes and headed over to the store, and got in the Drive Through, that was a big misteak. When I got to the window I found out they had not made my pizza yet and I will add I was in the drive through about 15 minutes at this point. The kid at the drive through, Chase according to his badge, kept looking at the people lined up in the drive through, and those waiting in the store and laughing and pointing, when I finally was able to get his attention this is when I found out that they had not made my pizza yet and it would be another 20 minutes. What is the point of calling an order in if you are not going to make it until I get there, I might as well save my minutes on my phone and just order in the store, or as I will be doing from now on, goto Little Cesars, or even Walmart, they have good Take N Bake as well.
BEWARE OF ONLINE PURCHASE!I made an online purchase at the wrong store. When I called to cancel, the location happily cancelled my order, but told me I would have contact corporate for a refund. I have sent 3 emails, made numorous phone calls, and even was told they would check into it and get back to me. It's been almost 2 weeks and no one will call me back. This is very bad business and now I'm out the money as well.
I got a mild case of food poisoning last night from the Crown Hill location in Seattle. I suspect it was from a piece of chicken, since my son thankfully did not seem to get sick. I want a refund at least and I don't think I'll be going back.
I am very disappointed in your store in Henderson Ky. The owner of the store, Toby was in there one day when I came in and he was a real jerk
Today I decided to go get some pizza on my way home. My boyfriend was with meand as we finished up with our order the manager asked for his name and my boyfriend said ryan two times to the mamanger and the manager still wrote bryan and said either way and walked off. I know tgis is sucha petty thing to complain about however I work for a big name company and workwith customers all day and know what great customer service is.... I never have been so disappointed with papa johns until today. I will never go back to the one in town. Very rude and unwilling to take owbership of mistakes!
Go back to 4th grade and learn to spell before you complain about spelling, you imbecile.
this site is for papa MURPHY'S.....
I have went to the store in Cedar Rapids, Ia many times, the one located on Mr Vernon Rd, and have witnessed the management and the regular staff all acting like 12 yr olds. They are bringing their personal lives into the store, talking about parties, sexual content and what everyone is doing that night. Yes they do give good customer service, but all of this should not be talked about infront if customers. The main one is an assistant there, I think his name is Jay. I have tried to call corporate but there is no answer, just a busy signal. How are you to make complaints besides here on the comments.
Why is it that the papa Murphy store on 408 edgewood rd. Cedar Rapids Iowa.never has the Tai Chicken pizza.? Other stores in C.R. Ia does.
Purchased family pizza never seen so little cheese on a pizza had to pay extra all they did was sprinkle a teeny bit on top what a rip off 23rd and Jackson storr
I am in rapid city south dakota... i have a service dog to help my ptsd symptoms... i carry a card tied around my bag for my dog.. She wears multiple service dog tags on her and a vest most times... "corporate" was there when i visited as well.. i am a Regular customer to thia store.. the second i came in 6 people yelled at me that i cannot bring a dog into the storeI replied that she was my service dog... the manager said ok.. she was actually very nice and went bqck to talk to theInspector (corporate) about it. I placed my order. Then the corporate man came pretty much right up next to meGave me a very dirty look and crossed his arms. The manager at this time stepped out to bring another cust. The pizza theh ordered and i told her i did t appreciate all the attention and the man standing next to me. I have severe anxiety and ptsd aand it made me very nervous... mr. Corporate man told me very sarcastically when i told the manager if thwy were listening and that i do t appreciate this..."oh yeah.. we are listening" while he rolled his eyes and asked "thats a service dog" i am appaled insulted hurt and will be calling corporate hq tommorrow. I cannot believe someone wjo was there to jnspct and represent this frannchise acted in such a manner... i am in utter disbelief... the manager ladh is ok..But this corporate f*cker is out of line and to treat me my service dog and family after all this way is disgusting!!
Hello, I am writing in disbelief that my favorite pizza place in town has lost such an amazing hardworking assistant manager! Here in Kingman Arizona, I've known Pyper from the very beginning, she is such a polite young lady with much joy and happiness when it comes to helping the customers. When I learned that the store was sold to another owner I was scared that I wouldnt be seeing that nice young lady anymore, but when I came to find out that the new owner kept her I was very very happy! Pyper always said I was one of her regular customers that made her enjoy her job, it made me love coming in more often! After she left the first time I was in shock thinking, "Oh no, I pray she is okay!" she had to leave due to problems with her pregnancy as I was told by other employees. As time passed my visits started to slowly come to a complete halt. The new assistant manager, a young man who was nice but just didnt have it under control as well as her made me stop buying my pizzas from papa murphys. The pizza was just not the way it used to be at this point, it looked kind of tossed together to get the customer out of the store, and I didnt feel as if I was welcomed by the staff with as much greatness as I received before. After a while I had gotten some new coupons in the paper and I tried the pizza one more time, and guess what I came to find, Pyper had been back for a little over a month, which made me that much happier! As being an older woman with health problems I find it hard to get as much respect from a young adult as I do with her, she truly reminds me of my grand daughter who I dont see often anymore due to a move across the states. The point I am trying to simply say is that after I heard that Papa murphys had fired this young gal I became saddened, I am a customer that comes into that store every tuesday and I looked forward to it! Now I dont know if I should feel the way I did last time, scared to keep purchasing my pizzas from there. I was able to contact her over a website my grand daughter suggested, called "face book", although it was a site that I don't know how to use very well, I made sure to aware her of the happiness she brought me, just over simply being wonderful to everyone she came into contact with. It makes me angry to hear the reason why she got fired, the reasons were illogical and seem unfair. It may seem illogical to say this, but because of the disrespect she received from her employer I will not be a customer of any Papa Murphy's any longer. I hope this somehow impacts the way that employers treat their workers. I hope anyone living in Kingman, AZ and purchased a pizza from the assistant manager, Pyper can find her on that site and just let her know she did do a great job, at least in the customers eyes. Thank you for reading up on this, I wish I could help young adults more when it comes to being treated unfairly by underpaid businesses.
I want to say that upon going into the Papa Murphy's today in Arlington Tx off Bowen and Pleasant ridge. I walked into a conversation with an employee whom apparently lost her job because "management" failed to inform her of a meeting they had. She had been off the schedule already for more than a few days and the meeting was held during that time. Plus I also heard that the management lost her bank information the same day she turned it in. I found this manager to be rude, unprofessional. All this time I am in line with others listening to. This lady accused the associate of lying when clearly she was not.. I am appalled that this lady did not pull her to the back to the office area. I enjoyed coming here. But when I see management treating people like such, I leave. I want you to know that the young lady who had to fight for job back, was a great girl she didn't lose her composure and was stern when needed to redeem herself. I will say that I spoke with her after it was all said an done and politely told her she needed a new job, that manager in there was a rude woman and she didn't need to put up with stuff like that. That manager needs to be fired for losing sensitive information and talking to people with no class!!! The manager in charge was tiffany. I will not be going to any more papa murphy restaurants. I hope corporate people find this young lady and apologize for the work ethic that this tiffany had towards this whole situation. She seemed to be an excellent worker. Tiffany on the hand needs to grow up. That young lady had more class than her manager tiffany.
I went to the Papa Murphys to get a Halloween faced pizza for my daughter and she is alergic to tomatoes so I requested if I could use the white sauce and the manager refused, said the pizza could not be modified and wouldn't do anything to help me. Isn't the customer always right anymore? Why could they not do a simple change as to the sauce for her alergies? Thank you for disappointing a 7 seven year old child with tomato alergies. For that, I could never be a patron again. It is the people that keep a company in business and if a company wants to do business like this then it is not a good company for me to patron.
Ya know what's funny? People have rules to follow. You and your kid aren't the center of the universe. Don't you think that they do like 500 of those in a 2 day span? Consider others before you act entitled on your high horse.
The local Papa Murphy's has been my favorite spot to get the bargain large pepperoni pizza on Monday or Tuesday for only $5. I have bragged about it to friends, but now I'm disappointed to say it has changed. For ages it was covered with pepperoni and topped with lots of cheese. I was amazed at the number of ingredients for the price. The last two I bought were significantly deficient in ingredients. I'm wondering if upper management made them cut back or if the local manager decided to up his profits by decreasing the ingredients used. Even the crust was skimpy. Now it looked just like Little Caesar's--about three slices of pepperoni on a slice and I even think the pepperoni was sliced thinner than before. So much for the bargain.
This is a website about corporate headquarters locations for different companies... this is not the site for Papa Murphys; for that go to PapaMurphys.com
Pleasant grove utah ordered pizza at 6 pm they refused order because they was closing at 7pm. Supposed to close at 8pm. Wednesday is not a holiday. What kind of business refuses business at such an early time. Maybe need somemore motivated owners. Not first problem here
The owners of the Joplin Mo area stores don't know how to treat their employees. I witnessed them fire a guy I work with today, and his wife for no reason, when she showed up to pick him up from his shift. When our manager said it was okay for her to walk to the back of the store to see if he was ready. And they wonder why managers don't last long for them as well as the employees. After what I witnessed today me and a few other co workers are looking for a new place of employment. Rob and Wesly need to treat employees better and their stores would probly be doing better overall.
I am very disappointed in the Sierra Vista, AZ Franchise. I came in to order a pizza and Cory the cashier was very friendly and helpful. When his blonde fat manger stood in the doorway and yelled at him in front of me and another customer. Like I can't hear. She told him to cash me out and tell me go sit down like a child. Very uncomfortable. If that's the kind of manager they want to keep running the store I won't be back!!!!!!!
I USUALLY PICK UP A PIZZA ONCE A MONTH FROM THE COTTAGE GROVE ROAD LOCATION I I MADISON WISCONSIN IN THE PAST 3 MONTH SO LESS INGREDIENTS LESS SAUCE BUT YET THE PRICES KEEP GOING UP AND SERVICE SUCKS IT ANNOYS THESE PEOPLE TO HAVE TO WORK. IN THE BEGINNING YOUR FRANCHISE ROCKED NOW YOU SUCK . BACK TO FROZEN PIZZA SORRY AGAIN
WOW sounds like Papa Murphys is cruising for a bruising.. perhaps a big fat discrimination lawsuit should tie them over pretty well
UPPER MANAGEMENT NEED TO KNOW WHAT THEY ARE DOING, WITNESS A MANAGER ERICA YELLING AT HER STAFF, WHAT A LOSER SHE NEEDS TO LEARN HOW TO MANAGE PEOPLE, CANT BELIEVE TROY HAS SOMEONE LIKE THAT WORKING FOR HIM..NO WONDER NO ONE WANTS TO WORK AT PAPA MURPHY'S ..THEY NEED TO FIRE ERICA
I'm very dissapointed in the way the area supervisor of colorado springs is living with the managers at the powers locatiom giving her speacil treatment and letting her store get away with thing other stores can't do.
I was a PIC (persons in charge) at Papa murphys in Tigard Or on Hwy 99 and it was by far the worst job ive ever had! The boss/owner lets his shift leaders run the store which they always drinking on the job, bragging about how theyre still high off molly from the night before, sharing dilaudid with each other, etc...Keep in mind the shift leaders are who train the new employees. 2 of the shift leaders started dating and would yell at each other arguing in front of customers and cursing at each other making it a very awkward work environment. When there was a boil alert in tigard our store stayed open making no extra percussion. One day i was working we sold out dated cheese for an entire day because if anyone threw it away or didnt use it we would of "been terminated". Every time it rains really hard the ceiling leaks bird crap water into the store including right on the counter where we wrap pizza. When i quit i wasnt able to put in my two weeks after working there over a year my boss sent my check to my old address planning to screw me over with the shift leaders (i got a friend a job there who told me it was a plan immediately) which by oregon state law after quitting you legally should get your check within 72 hours of the next pay period WHICH EVER COMES FIRST which he mailed it instead and when i called the boss to talk to him about my check he hung up on me and i didnt get it for 2 weeks after quitting which the shift leader who handed me my check was obvioulsy high on dilaudid. the ants are so bad theyre everywhere including thw racks the pizzas go on. Ive gone to hand someone a wrapped cheesy bread and have to quickly hide it to hand them a new one because there was just a fat fly wrapped in with it (this happened a lot.) Any time corporate would come in we would know before hand and the shift leaders would frantically freak out about how much all the other employees needed to clean everything wrong with the store (which should just be done all the time) to quote a shiftleader "I dont know about you but i like my job and i want to keep it and i dont want this store to get shut down." So it would be acceptable for the day they were there leading to nothing ever being fixed...
I work at your store in Stoughton, WI. The store is being robbed blind by the Reginal Manager. I have spoken to the Store Owner and he hangs his head low and says well she runs the store. They have been harrassing me for weeks and trying to write me up for nothing. They have yet to prove a case. I have a lot of evidence on this store, the new manager, the reginal manager and the owner. If things do not turn around and I don't see some results this will be a court case. It will not only be the owner, manager and reginal mangager I am looking to go after. I will come for the Papa Murhphy name. I cannot believe you allow people of this nature to own your stores and run them the way they do.
09/14/2014 1830 Survey comments:I phone ordered a large two topping thin crust delight with herb tomato sauce, and chicken and spinach on one half and sausage and pepperoni on the other half.My wife picked it up and was charged $10 after a $2 coupon plus an additional 86 cents tax which was a 50 cents overcharge for the pizza. I complained about the 50 cents overcharge for a two topping large delight several other times over the past month at this store and they still haven't changed their behind the counter price list. To add insult to the overcharge, when I went to cook the pizza it had the chicken and spinach on one half and ONLY pepperoni on the other half, and it didn't taste like herb tomato sauce was used.I usually order pizza from Papa Murphy's about once a week and the last few weeks I ordered a large one topping thin crust delight because of the prior overcharges and not wanting to continue to make it an issue to get the correct price for a two topping large delight.I don't know what happened with the not as good taste and missing sausage this time. We really like Papa Murphy's pizza and aside from the overcharge, it usually is prepared correctly and tastes good. I really wish they would correct their price list!!!!! Reference my 08/20/2014 08/20/2014 1745 Survey Comments:Papa Murphy's has Great Pizza. Now if this store would correct their thin crust Pizza pricing so as not to overcharge customers for a Large two topping thin crust pizza. Last week I pointed out to Joe the manager that their pricing was wrong at $12.00 for a two topping thin crust since the price for a one topping was $10.00 and $1.50 for an additional topping equals $11.50, NOT $12.00. I advised him to either change the behind the counter menu to $11.50 or to change the large price menu of a large thin crust pizza so as not to just continue to overcharge customers. He said the price list was from the owner but he seemed to understand my concerns and finally took off 50 cents from the cost of my large two topping thin crust pizza.Today, I went in to again order a large two topping thin crust pizza and asked the clerk what the price would be and he told me, and showed me, the $12.00 price on his behind the counter price list.I then changed my order to a ONE topping thin crust pizza as I didn't want to debate the price with the young man taking my order. We really like the Papa Murphy's pizza but do NOT like overpaying at this Papa Murphy's. Hopefully, after this second complaint, they will correct the price either behind the counter to stop overcharging customers, or on the large board to have the total come out to the same $12.00 for a large two topping thin crust pizza. I don't know if a copy of these surveys go to the Papa Murphy's corporate headquarters, but I guess if they don't get the price corrected by my next visit which is usually about once a week, I will send a copy of my complaint to the corporate headquarters.
Above JoeNo's Comments from surveys 09/14/2014 and 08/20/2014 were from store # 48098 Lake Stevens, WA
Oh no! That 50 cents must really hurt you. You poor thing. Maybe you should buy something you can afford then! Instead of being a prick.
I worked at the store located in Dixon California the manager there is rude an unprofessional James Averett i relocated an drove two hours to get my check and he did not have it there or any of the other employee's checks.He then started to blame the ups workers for not coming when hes suppose to get there at a certain time on pay day. I call the next day and he then starts cussing at me for harassing him when i called one time to see if my pay checked arrived and says he is blocking my number an not even going to contact me when my check arrives which is already a day late off pay day an past the 72 hours that i quit that is California law im suppose to get paid in that time frame.I tried contacting the owners but they do not answer the phone or call me back, I call from my phone a couple more times an he does not answer it has been 10 days since my last day working there and still have not received my check in the mail like he claimed he'd send it, he is very unprofessional even when i worked there an should not be holding the manager position and is very immature towards his co workers an customers when they leave the store.
The Papa Murpheys in Oskosh, Wi is allowing the employees to get away with anything. An employee by the name of Nadine car was searched and she was arrested at the store for poss of thc, lied to her boss and nothing came of it. She needs to be drug tested. I have called several times to speak to the owner, only to be played with. Employees should be drug tested. I go in and get pizzas and smell her drug use.
The store is on 1024 w 20th Ave Oshkosh, wi 54902.
I was very excited to find out that you have gluten free pizzas. I went to Gold River, Ca. Ordered a veggie. It was very good but the next day I was very sick - I got "glutened". When I called the store they told me the crust was gluten free but they did not know which toppings are gluten free. They were not very helpful and could not find out which toppings are gluten free.
None of papa Murphy's employees are allowed to guarantee any toppings to be gluten free. The only thing they can guarantee is the crust. To figure out which toppings are gluten free you must do the theWork yourself
the location at 42nd and Harrison in milwaukie Oregon is a disappointment. i just ordered two pizzas which had hair all over the pizza and when i called to complain the manager was rude and basically told me that it wasn't their fault because your company doesnt require hairnets. i will never visit any papa Murphys restaurant again
Went to the store here in Coeur D Alene, Idaho last night just before close. We noticed them starting to clean up and we asked if it was okay to still get a pizza. Told us to come right in. Then after our order was taken, we were asked to stand outside (in below freezing weather) so they could finish closing up. Very classy. Called today to talk to the manager and some kid named Cory didn't want to put him on the line. Last time we go there.
I was so disappointed that all the stores in my area closed all of a sudden. I live in the Tampa Bay Fla Brandon Fla area.I have been getting pizzas at the Brandon location ever since it opened. It was by FAR the best pizza and best price in the area. I was there last week and the place was full of customers I was there just yesterday and the place was closed and out of business. There was no warning! The workers were the best and I was NEVER disappointed. The managers were helpful and friendly. Again I cannot tell you how disappointed I am and my search will now begin to find a pizza equally as good. I doubt I will find it!!!!!
I am so beside myself with one of your green bay, WI store. I recently went into the store with my mom and sister. I am in my first trimester and often feel sick. My mom ordered a few pizza's, and I decided to try a salad. I sat on a bench waiting for my mom, and figured I'd put my salad dressing on my salad while waiting. I took the lid off, put on my dressing and started to cover it until we left. A female worker approaches me, and says "you purchased that with a food stamp card, you cannot prepare, or eat that I'm here, unless you paid with cash! This is a Wisconsin law! I was so stunned, because customers were obviously starring and heard her, and now have the unfair right of knowing how I paid for my salad. I was really embarrassed, and thought about the fact that she did not assist me with my order, nor was she nearby when I paid. At this point she was talking to other workers and starring, so I felt they talked about my payment method, which was so ridiculous and unimportant to me that they cared. She gazed at me and I got up to leave. I decided after thinking about what she did so openly to me in front of people, I wanted corporate number, and couldn't find it online. I called a different store, they said they didn't have it, so I called that store where it occurred. That same lady answered. (Kristen) I simply asked for corporate contact info. She immediately says, " is this the salad girl who was here?" I paused and stated, I just need the number, please. She began asking me why I was asking, if I knew Wisconsin laws, and refuses to give me the info. I asked for a manager, she said she was the shift manager, and hung up! I was kind of surprised! I then looked online again, even more upset, and within 3 minutes, my phone rang. It was a man this time, he did not state his name right away. He began asking how she could've offended me, when I should have known this, and stated "I'm sure you'll find that number on your own!" I asked his name, he said I'm the manager, so I was confused. He then said learn the law, and don't ever come to this store again with a food card, or any other payment method! I wasn't ever rude, nor did I disrespect either of them. He hung up. Within 1 minute, my phone rang not long, and they ended the call. I guess I don't get why they felt the need to call me, or be so inappropriate, but it was so wrong, and really made me feel singled out!