I ordered delivery at 8:10pm with an estimated delivery time of 29 minutes. It's 9:17pm and nothing yet. Really?
Please work on your web site. It's brutal to navigate to place an order and I've been ordering on line for over a year. Please. On the other hand the food and delivery is always great from the Bedford, MA location. Thank you.
what!!!!!!!!! they lie about delivery areas...place sucks!!!!they pretty much discriminate on what streets they want to deliver to...its sad
I went to a Papa Ginos in Fall River last Tuesday. The person making our pizza did not have any gloves on. My mother who was with us is 92 and is frail was eating there also. I mentioned to the manager that he should have gloves on and she said, "Oh, any germs get killed in the oven." Really? Love seeing someone touch their nose while they are preparing my food. I also called the corporate office two times and no one ever got back to me.
I can able to use my valid coupons online but can when I phone in an order. WHY???
went to papa gin's in Fitchburg on John fitch highway Monday May 23, i was with 2 other colleagues asked the assistant manger to bring me some cheese and hot pepper she tells me its not her job then goes outsides the restaurant and has a smoke
Have always been a fan of your stores. But on July 4th 2016 went into plaistow nh location and was totally disgusted with what I saw. It was around 6:20 pm they were not to busy but when I saw the help my wife and I looked at each other and said let's leave. The young man making the pizza had long hair which I could have overlooked but he looked as he hadn't washed it in weeks. The young man at register had his hair which was all wet from sweat hanging in his face.their uniforms were absolutely disgusting. I understand they might have worked for several hours but they should try to keep some what of a neat appearance Hagen they are working with food. I am 62 yrs old and worked in the food business as a teenager and the kind of appearance would never have been allowed. My daughter who is now 39 worked at One of your stores thru high school and college . She never looked as dirty and unkept as this the Plaistow NH store.
Because 3 calls to corporate went unanswered, I feel this comment is necessary. I appreciate the wholesome food that your brand produces both PGino's and D'Angelos. what I do not appreciate is a dismissive comment of "okay, yeah whatever". As our aging population continues to grow, I would hope that management takes this into consideration. I may not continue to frequent the Middleboro location because of this. While the manager is wonderful, I think that employee training on customer service is necessary for new hires. Call me old, but I supported you for years with Bruce and Sexton/USFoods. I would think he knows my character. I only want the best for you.
I have been going to Papa Gino's for years.For the last year or so,the one in Charlestown,Mass has gone so downhill.The bread is horrible.I got an Italian sub,there was hardly no meat in it.I ended up getting a slice of pizza just to be full.The workers are not as friendly as the ones before.Bottom line the food at that store has been horrible everytime I go.So I am sorry but I will not be going there no more.I would rather spend a few extra dollars and eat elsewhere.
Just to get things straight, i only put the star because thats the only way you can comment. So here is the story. 10-8-16 called at 5:15 pm for delivery, the girl that answered said "pick up or delivery" i said delivery. Ok she says, please verify the address, i did so, confirmed that it says to use the back door on the second floor, she said yes its in there. Gave her the order, she said $17, 45 minutes.So waiting, waiting, waiting, 1 1/2 hours later I call back being that no pizza was delivered. They cant find the order, no one seems to know where the order is, finally they find the order in the PICK UP area. Seriously? I can hear them in the background, "why didnt they pick it up, it wasnt delivery, where is that ticket" Then the shift manager Mederios comes on the phone as if it is my problem that I didnt pick it up. He says do you still want the pizza, i said well is it going to be free because i shouldn't have to wait 3 hours for delivery. Finally I said forget it, i don't want it. Informed him that the last 3 times i called that store for an order there has been issues. From late delivery, wrong order delivered, and a pricing discrepancy about how they charge for 1/2 toppings. By the way if you order 1/2 mushroom 1/2 pepperoni, you get charge for 2 whole toppings even though they only put 1/2 the amount on each side which totals ONE whole topping. So here we are, 7:00 pm no dinner. This is the last time I will call Papa Gino's. This is unacceptable in a corporate store or in any store for that matter.If you feel the need to email about this problem if you even care PG Corporate, my email is [email protected]
Last 2 visits with papa ginos have been very dissapointing. My last visit I ordered online a small cheese pizza and a large bbq boneless chicken wings. On the notes i asked for extra BBQ sauce ON the wings and a cup of liquid butter on the side. Well a lot of good that did because when I arrived there was barely any bbq sauce on the wings i mean they were literally dry and of course no cup of liquid butter!! My small cheese pizza was covered in a thick layer of cheese, i never asked for extra cheese either. Papa ginos clearly is not training their employees how to make the food correctly or pay attention to detail and what the customers want. I have already tried emailing on the contact us page and to no surprise, no response. You do not care about customer service nor the quality of your food papa ginos, i am done giving you my money.
re #1164. This is the second time in 6 weeks that I have gotten cold pizza delivered 29 minutes late. You need to have a survey site where issues are addressed. I thin it is probably time to return to Domino's..
they do not have fresh food it comes in bags ,and the vegetables are not fresh they come cut up and they keep them 4 about 5 days this is the one on all of them so your food is not fresh and they are not dated in the refrigerator they dont rotate the food so good luck eating at papa ginos
I order Papa Gino's and D'angelo very often , just recently I ordered at the store on Winthrop street in Taunton Massachusetts . My family waited an hour and 15 minutes for our pizza and when it arrived it was cold and driver/cashier didn't have bottle of soda that was supposed to be with our order and went back to get bottle of soda . When he returned we informed him of food being cold so he said im sorry to hear that and left . REALLY though sorry to hear that cmon now damn food is expensive as is then waiting then no soda then cold food !!
My review is a bit different from the above. WE had my niece's 13th birthday party (meal portion of the epic event) at the Papa Gino's in Medford Square (her pick) and we ate, and ate, and ate. Everything was super yummy, Cheese Pizza, Pepperoni Pizza, boneless wings (Sweet Teriyaki and Buffalo), Cinnamon Sticks, etc. Richard, the Manager, made sure we had plenty of napkins, forks, condiments. He didn't mind that some of the kids decided to have a dance contest (we were on the opposite side of the other patrons and they didn't seem to mind either). It was a great experience and we were pumped and ready for our next activity, "Lazer Tag"!
Hello, This has been an on going problem. I purchase quiet a b it of products from your Hooksett Location#0323. Burning my steak and cheese constantly. I give special instructions to please do not burn it otherwise I will be throwing it in the trash and requesting another credit. Well today was the icing on the cake. Ordered 2 Large steak and cheese with mushrooms and 1 with extra cheese. No where did I asked for anything to be added to the sandwiches. Well no sooner I bit into one, I got a mouth full of Mayonnaise. I have never in my 50yrs put mayo on my sandwiches and my husband is allergic to it. Good thing I was the one who bit first. What does 1 person need to do to get their order straight???? Now I have a $20 credit on file. I am afraid to order from them again. If you look under my name and account at the store you will see I order quiet a bit. Nothing has "ADD MAYO"!!!! I hope this irritates corporate because it doesnt seem to bother this particulaar store. Thank you for your time Sincerely [email protected]
I waited 15-20 minutes for a Tuna sub small for eat in. The store was not crowded. my friends ate and left me there to wait.Today i call in order at 12:10 they said 20 minutes great lunch 12:30-1:00 got order at 12:50. no time to eat have to go back to work.I think this place has gone down hill
I am a regular customer to the Dedham location right next to the corporate head quarters. This location needs to be shut down immediately! The place is in total kaos when it comes to the staff and service. There appears to be no organization among the staff as they are running around all over the place and no one appears to have a designated job. There is more people in the back than there is servicing the customers in the front. Often there is one person in the front and 6 to 8 people in the back. Often the person in the front is finding out and retrieving pizza orders from the back leaving the front unattended with customers waiting or orders from the grill waiting to be served. Often the front person either ignores the grill order or does not see it (I have doubts if that is the case). I have to go up and point and ask for my grill order when ever they walk back to the front. Some managers try their best but others just ignore the issue or do not supervise the staff. The other issue is that there have been several times in which there are no "pies" waiting for people to have slices and people would have to wait for a slice.The final straw was last week while eating my ordered grill meal (which I usually get) when I noticed that I had a free slice of pizza on my receipt because the Patriots had won. I went up and requested the slice to go and was told that it would be 7 to 8 minutes which is always the standard. I had also noticed (when ever I go there) that when I had arrived there were no pie slices available and it was 30 minutes later and still no pie slices. About 20 minutes later I inquired where my slice was and about 6 staff could not tell me despite all checking in the back. I felt that I was being ignored. At one point they started doing other things (looking at the schedule, talking and joking among them selves). After a hour from my arrival to now, there were still no pie slices available. At this point I just left deciding this was my last visit. Something has to be done with this location as things are not getting better and it has become very stressful and upsetting when I go there. There is more to my concerns of this location but I have had it with this location
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