Panda Express’ corporate office is located in Rosemead, California. This page provides the Panda Express headquarters address, corporate and Guest Care phone numbers, complaint contacts, Human Resources guidance, order and refund assistance, nutrition and allergen information, company details, and reviews from Panda Express customers.
Panda Express Corporate Office Address and Phone Number
- Brand: Panda Express
- Parent company: Panda Restaurant Group, Inc.
- Panda Express corporate office address: 1683 Walnut Grove Avenue, Rosemead, CA 91770, USA
- Corporate office phone number: 1-626-799-9898
- Panda Express Guest Care and customer service: 1-800-877-8988
- Guest Care mailing address: Panda Restaurant Group, Inc., Attn: Guest Care, P.O. Box 1159, Rosemead, CA 91770
- Customer complaint and feedback form: Contact Panda Express
- Restaurant locator: Find a Panda Express Location
- Order pickup or delivery: Order from Panda Express
- Nutrition and allergen information: Panda Express Nutrition and Allergens
- Gift-card order support: 1-833-299-4875
- Published gift-card support hours: 8:00 a.m.–8:00 p.m. Eastern Time, seven days a week
- Panda Rewards: Panda Rewards
- Careers: Panda Express Careers
- Corporate website: Panda Restaurant Group
- Official Panda Express website: pandaexpress.com
The 1-626-799-9898 number is Panda Restaurant Group’s corporate-office telephone number. It is not a dedicated restaurant complaint, order-refund, delivery, gift-card, payroll, benefits, employment-verification, or universal Human Resources line.
Guests with a restaurant, food, order, payment, delivery, Panda Rewards, menu, accessibility, or customer-service concern should normally call Guest Care at 1-800-877-8988 or submit the official Panda Express contact form.
Where Is Panda Express Headquarters Located?
Panda Express headquarters is located at:
Panda Restaurant Group, Inc.
1683 Walnut Grove Avenue
Rosemead, CA 91770
The Rosemead campus is known as the Panda Restaurant Group Support Center. It supports Panda Express and other Panda Restaurant Group operations through departments that may include restaurant operations, finance, marketing, information technology, legal, Human Resources, supply chain, real estate, development, training, and guest support.
The Support Center is a corporate and administrative facility rather than an ordinary Panda Express restaurant or public walk-in complaint desk. Contact Panda before attempting to visit, deliver employment documents, return food or merchandise, or meet with a corporate department.
Is Panda Restaurant Group the Same as Panda Express?
Panda Express is a restaurant brand owned and operated by Panda Restaurant Group, Inc.
Panda Restaurant Group’s current brands and supported concepts include Panda Express, Panda Inn, Hibachi-San, and other restaurant operations.
The names serve different purposes:
- Panda Express: The American Chinese quick-service restaurant brand
- Panda Restaurant Group: The parent company and corporate organization
- Panda Support Center: The Rosemead corporate headquarters and administrative campus
Customers commonly search for Panda Express headquarters, Panda corporate office, Panda Express HQ, Panda Restaurant Group headquarters, and Panda Express home office. These searches generally refer to the same Rosemead corporate location.
Which Panda Express Phone Number Should You Call?
Panda Express Guest Care
Call 1-800-877-8988 for concerns involving:
- A restaurant experience
- Incorrect or missing food
- Food quality
- Employee or manager conduct
- Online or mobile-app orders
- Pickup and delivery orders
- Refunds or account credits
- Panda Rewards
- Nutrition and allergen questions
- Privacy requests
- Website accessibility
- Help locating the correct restaurant or department
Panda Restaurant Group Corporate Office
Call 1-626-799-9898 for general corporate, administrative, legal-routing, vendor, real-estate, business, and Support Center inquiries.
The corporate switchboard may redirect a customer complaint to Guest Care or the restaurant involved. Calling the main office does not guarantee direct access to an executive, regional manager, Human Resources representative, or separate complaint department.
Contact the Panda Express Restaurant
The local restaurant is normally the best first contact for:
- A current pickup order
- A missing or incorrect item
- A same-day food-quality issue
- An order that is not ready
- A restaurant employee or manager concern
- Local menu availability
- Restaurant hours
- Catering pickup
- Lost property
- Accessibility at a specific location
Use the official location finder to obtain the direct telephone number and current hours for the restaurant involved.
How to File and Escalate a Panda Express Complaint
- Contact the restaurant. Ask for the manager when the issue involves a recent visit, current order, food quality, missing item, or employee interaction.
- Keep the receipt and order details. Save the restaurant location, purchase date, approximate time, order number, products, payment record, and photographs when relevant.
- Contact Guest Care. Call 1-800-877-8988 or use the official contact form.
- Request a case or reference number. Record the representative, date, complaint summary, promised action, and expected follow-up date.
- Ask for management review. Clearly explain what the restaurant or first Guest Care representative did not resolve.
- Follow up through the same case. Refer to the earlier complaint number rather than creating several unrelated reports.
- Send written correspondence when appropriate. Mail the complaint to Panda Restaurant Group, Inc., Attn: Guest Care, P.O. Box 1159, Rosemead, CA 91770.
A useful Panda Express complaint should identify:
- Restaurant city, state, and address
- Purchase date and approximate time
- Whether the order was in-store, pickup, drive-thru, catering, or delivery
- Food or service involved
- Amount paid
- Restaurant manager contacted
- Response received
- Photographs or receipt available
- The specific resolution requested
Do not publicly post complete order numbers, receipt barcodes, payment-card details, Panda Rewards login information, delivery addresses, private telephone numbers, personal email addresses, employee schedules, or full names of nonexecutive employees.
Panda Express Restaurant Service Complaints
Restaurant complaints may involve:
- Rude or dismissive service
- Long waits
- Incorrect orders
- Missing items
- Small or inconsistent portions
- Food not being available
- Restaurant cleanliness
- Employee conduct
- Manager response
- Drive-thru or pickup problems
- Accessibility
Speak with the restaurant manager before leaving when practical. A same-day manager may be able to correct the order, replace food, document the complaint, or explain what occurred.
When a manager cannot resolve the concern, submit the official contact form with the restaurant address, date, approximate time, items involved, and desired outcome.
Panda Express Wrong or Missing Order Complaints
If an order is incorrect or incomplete:
- Review the receipt and order confirmation.
- Photograph the food and packaging when helpful.
- Contact the restaurant immediately.
- Ask whether the restaurant can remake or replace the order.
- Request the manager’s name or complaint reference.
- Contact Guest Care if the restaurant cannot resolve it.
Keep all containers, labels, receipts, and delivery information until Panda responds.
Do not drive back to a restaurant when doing so would be unsafe. Ask whether another resolution is available, such as a refund review, replacement on a future visit, or account credit.
Panda Express Cold, Undercooked, or Poor-Quality Food Complaints
Food-quality complaints may involve:
- Cold food
- Undercooked rice or meat
- Food that appears overcooked or burnt
- Dry or tough meat
- Food sitting too long
- Incorrect sauce or seasoning
- Unexpected taste or odor
- Foreign material
- Damaged packaging
Stop eating food that appears unsafe or improperly cooked. Keep the receipt, packaging, photographs, restaurant information, and remaining food when it can be stored safely.
Contact the restaurant manager and Guest Care promptly. Describe the food and circumstances factually rather than concluding that a particular employee intentionally caused the problem.
Suspected Foodborne Illness After Panda Express
A customer who becomes ill after eating at Panda Express should not assume that the most recent meal was necessarily the cause. Symptoms of foodborne illness may begin at different times depending on the organism or other cause.
Take the following steps:
- Seek appropriate medical care when symptoms are serious, persistent, or concerning.
- Record what was eaten and when.
- Keep the receipt and order information.
- Identify others who ate the same food and whether they developed symptoms.
- Contact the restaurant and Panda Express Guest Care.
- Report suspected restaurant-related foodborne illness to the local health department.
A public review may state that the reviewer became ill after eating the food, but it should not state as established fact that Panda Express caused the illness without supporting medical, laboratory, or public-health findings.
Do not publish medical records, dates of birth, insurance information, prescriptions, or other sensitive health details in a public comment.
Panda Express Refund and Credit Complaints
Refund requests may involve:
- Missing or incorrect food
- Order cancellation
- Duplicate payment
- Food-quality concerns
- Delivery failure
- An unavailable menu item
- A restaurant being unable to fulfill the order
- A promotional or Panda Rewards issue
Refund eligibility can depend on where the order was placed and who accepted payment.
Before requesting a refund, gather:
- Order confirmation
- Receipt
- Restaurant location
- Date and time
- Payment method
- Items affected
- Photographs when relevant
- Earlier restaurant or Guest Care response
Ask whether the resolution will be a refund to the original payment method, replacement order, promotional certificate, Panda account credit, delivery-platform credit, or another remedy.
The bank, card issuer, or payment service may require additional time to post a refund after Panda processes it.
Panda Express Delivery Complaints
A delivery order may involve Panda Express and a separate delivery company.
Delivery complaints may include:
- Late delivery
- Food arriving cold
- Missing items
- Order delivered to the wrong address
- Package marked delivered but missing
- Spilled or damaged food
- Driver conduct
- Delivery fees
- Refund disputes
Check the order confirmation to determine whether the payment and delivery were handled by Panda Express, DoorDash, Uber Eats, Grubhub, another delivery provider, or a third-party marketplace.
Contact the delivery provider when it controlled the driver, tracking, delivery fee, or refund. Contact Panda Express when the restaurant prepared the wrong food, omitted items, used unsuitable packaging, or provided a food-quality problem.
Some complaints require contacting both companies.
Panda Express DoorDash Pickup and Drink-Filling Concerns
One current review from a delivery driver questions a restaurant practice of asking DoorDash drivers to fill customer drinks.
Pickup procedures can vary by restaurant, delivery platform, and local requirements. A driver with concerns should:
- Ask the restaurant manager to explain the pickup procedure.
- Review the current delivery-platform instructions.
- Report the concern through the driver-support system.
- Document the restaurant and date.
- Avoid making unsupported public accusations about employees or food-safety violations.
The review should focus on the procedure the driver encountered rather than stating that all delivery drivers are unhygienic.
Panda Express Online and Mobile-App Complaints
Website and app complaints may involve:
- Account login
- Saved restaurant or favorite orders
- Payment failure
- Duplicate submission
- Order sent to the wrong restaurant
- Incorrect pickup time
- Panda Rewards points
- Promotional offers
- Missing order confirmation
- Accessibility problems
Before contacting Guest Care:
- Confirm the restaurant location.
- Check the email receipt and account order history.
- Record the error message.
- Note the device, operating system, browser, or app version.
- Keep screenshots that do not reveal sensitive payment information.
Panda Express Catering Complaints
Panda Express offers catering through participating restaurants and its online ordering system.
Catering complaints may involve:
- Late preparation or delivery
- Missing trays
- Incorrect quantities
- Food-temperature concerns
- Missing plates, utensils, sauces, or fortune cookies
- Incorrect setup instructions
- Payment or refund issues
For an upcoming catering order, contact the restaurant immediately. Keep the catering confirmation, event date, guest count, pickup or delivery instructions, menu quantities, and payment information.
After the event, submit unresolved concerns to Guest Care with the restaurant and catering-order details.
Panda Express Gift Card Complaints
Gift-card order support can be reached at 1-833-299-4875 from 8:00 a.m. to 8:00 p.m. Eastern Time, seven days a week.
Gift-card concerns may involve:
- Physical gift card not delivered
- Digital gift card email not received
- Card not activated
- Incorrect balance
- Gift card declined
- Lost or stolen card
- Unauthorized gift-card activity
- Gift-card order cancellation
Keep the purchase receipt, purchaser email, gift-card order number, delivery information, and activation record.
Do not post the complete gift-card number, PIN, barcode, balance, or purchase receipt publicly.
Panda Rewards Complaints
Panda Rewards allows qualifying members to earn Panda Points and redeem available rewards.
Rewards concerns may include:
- Missing points
- Purchase not connected to the account
- Reward not accepted
- Birthday offer questions
- Points expiring
- Account login problems
- Duplicate accounts
- Unauthorized account access
- Difficulty deleting an account
Keep the receipt and verify that the email address or phone number used for the transaction matches the Panda Rewards account.
Contact Guest Care through the official form and select the appropriate Rewards or account topic. Do not post reward codes, login information, account screenshots, or personal contact information publicly.
Unexpected or Unauthorized Panda Express Charges
An unfamiliar Panda Express charge may involve:
- An in-store purchase
- An online or app order
- A delivery-platform transaction
- A pending authorization
- A duplicate order
- A purchase by another household member
- Unauthorized use of a payment method or account
Review email receipts, the Panda account, delivery-platform history, and household purchases.
If the charge remains unauthorized:
- Change the Panda Express account password.
- Remove stored payment information when possible.
- Contact Guest Care.
- Contact the delivery platform when it processed the transaction.
- Notify the bank or card issuer promptly.
- Review the payment account for other unfamiliar activity.
Panda Express Nutrition and Allergen Complaints
Panda Express publishes nutrition and allergen information for its standard menu. Actual values may vary because food is prepared in individual restaurants and portions are served by hand.
Panda states that it uses ingredients containing all major FDA allergens:
- Peanuts
- Tree nuts
- Eggs
- Fish
- Shellfish
- Milk
- Soy
- Wheat
- Sesame
Panda Express uses shared cooking equipment, so cross-contact may occur in any entrée. Customers with serious allergies should review the current allergen guide and discuss whether the restaurant can safely meet their needs.
Do not rely only on menu names, old screenshots, social-media posts, or third-party nutrition listings.
Are Panda Express Items Vegetarian or Vegan?
Panda Express offers meatless menu options, but its official information does not classify the menu as vegetarian or vegan because products are prepared with shared cooking equipment and trace amounts of animal products may be present.
Customers should review current ingredients and allergen information before ordering. Menu recipes, suppliers, test products, and regional offerings can change.
Panda Express Accessibility and Privacy Requests
Panda Restaurant Group states that it works toward providing accessible digital content. Customers experiencing difficulty using the website or app may contact Guest Care at 1-800-877-8988.
Accessibility concerns may involve:
- Website or app navigation
- Screen-reader compatibility
- Keyboard navigation
- Order and payment forms
- Restaurant entrances or seating
- Communication assistance
- Service animals
Privacy correspondence may be mailed to:
Panda Restaurant Group, Inc.
Attn: Guest Care
P.O. Box 1159
Rosemead, CA 91770
Panda also provides an online privacy-rights form through its official privacy resources.
Panda Express Human Resources and HR Service Center
Panda Express does not prominently publish one universal public Human Resources telephone number.
The corporate number, 1-626-799-9898, should not be labeled as a dedicated HR line.
Job Applicants
Applicants should use the official Panda Careers website to:
- Search restaurant jobs
- Search restaurant-management jobs
- Search Rosemead Support Center positions
- Review an application
- Learn about benefits and career development
- Contact a recruiter through the official hiring process
Panda’s applicant privacy notice publishes:
- Applicant HR Service Center email: HR*************@*****RG.com
- Applicant privacy-policy assistance: 1-626-799-9898, extension 6053
The extension is intended for applicant-privacy assistance and should not be treated as a general payroll, benefits, employee-relations, or employment-verification number.
Current and Former Associates
Current associates should use Panda’s internal HR Service Center, manager, associate portal, payroll, benefits, leave, ethics, or employee-relations contacts.
Former associates should use the separation, payroll, tax-form, or benefits contacts provided by Panda at the end of employment.
Guest Care representatives generally cannot access job applications, payroll records, schedules, benefits, personnel files, or confidential workplace complaints.
Who Owns Panda Express?
Panda Express is owned by Panda Restaurant Group, Inc., a family-owned and operated restaurant company.
Andrew and Peggy Cherng are Panda Restaurant Group’s co-founders, co-chairs, and co-chief executive officers.
Panda Express is not separately traded on a public stock exchange and does not have its own public stock ticker.
About Panda Express and Panda Restaurant Group
Panda Restaurant Group traces its history to 1973, when the Cherng family opened the first Panda Inn restaurant in Pasadena, California.
Panda Express was founded in 1983 as a faster-service American Chinese restaurant concept. Its menu became known for dishes such as The Original Orange Chicken, Honey Walnut Shrimp, Beijing Beef, Broccoli Beef, Kung Pao Chicken, fried rice, chow mein, and Super Greens.
Panda Restaurant Group currently reports:
- More than 2,600 restaurants across its operations
- Approximately 55,000 associates
- Approximately $6 billion in total sales
Panda Express itself operates more than 2,500 locations in the United States and has a presence in multiple international markets.
Panda Express Reviews and Current Complaint Themes
Four reviews are currently visible on CorporateOfficeHeadquarters.com. All four are critical, but four submissions are not enough to establish companywide customer-service, food-quality, or operational patterns.
Current review themes include:
- A long wait and incorrect order at a San Antonio restaurant
- An allegation of rude or unhelpful management
- A DoorDash driver being asked to fill customer beverages
- Cold food and poorly prepared rice at a Tucson location
- A reviewer reporting illness after the Tucson meal
- Missing items in a Douglasville order
- A receipt allegedly not being provided
- Replacement portions the reviewer considered inadequate
These reviews describe individual experiences at particular restaurants and have not been independently verified as companywide practices.
Reviews are most useful when they identify the restaurant city and state, approximate date and time, order type, food or service involved, manager response, Guest Care contact, requested resolution, and final outcome.
Panda Express Competitors and Related Corporate Office Pages
Panda Express competes with American Chinese restaurants, Asian fast-casual chains, traditional Chinese restaurants, food-court operators, delivery-focused restaurants, and other quick-service brands.
Related corporate-office pages include:
- P.F. Chang’s Corporate Office
- Pei Wei Corporate Office
- Benihana Corporate Office
- Chipotle Corporate Office
- Habit Burger Corporate Office
Frequently Asked Questions About Panda Express Headquarters
Where is Panda Express headquarters?
Panda Express headquarters is located at 1683 Walnut Grove Avenue, Rosemead, CA 91770.
What is the Panda Express corporate office address?
The Panda Express corporate address is Panda Restaurant Group, Inc., 1683 Walnut Grove Avenue, Rosemead, CA 91770.
What is the Panda Express headquarters phone number?
The corporate-office telephone number is 1-626-799-9898.
What is the Panda Express customer-service number?
Panda Express Guest Care can be reached at 1-800-877-8988.
What is the Panda Express complaint department number?
Panda Express does not publish a separate number labeled as a complaint department. Call Guest Care at 1-800-877-8988 or submit the official contact form.
How do I email Panda Express?
Panda Express does not prominently publish one general customer-service email address. Use the official Contact Us form to send restaurant, food, order, delivery, or Guest Care feedback.
Where do I mail a Panda Express complaint?
Mail customer correspondence to Panda Restaurant Group, Inc., Attn: Guest Care, P.O. Box 1159, Rosemead, CA 91770.
How do I complain about a Panda Express restaurant?
Contact the restaurant manager first. Escalate unresolved concerns to Guest Care at 1-800-877-8988 or through the official contact form.
How do I request a Panda Express refund?
Contact the restaurant and Guest Care with the receipt, restaurant location, order date, items involved, payment method, and requested resolution. Contact the delivery platform too when it accepted the payment.
How do I report food poisoning from Panda Express?
Seek appropriate medical care, notify Panda Express, and report suspected restaurant-related foodborne illness to the local city, county, or state health department.
What is the Panda Express gift-card support number?
Gift-card order support can be reached at 1-833-299-4875.
What is the Panda Express HR phone number?
Panda Express does not prominently publish a universal public HR number. The corporate switchboard should not be treated as a dedicated Human Resources line.
How do I contact the Panda Express HR Service Center?
Applicants may email HR*************@*****RG.com. Panda’s applicant privacy notice also lists 1-626-799-9898, extension 6053, for applicant-privacy questions.
How do I apply for a Panda Express job?
Use the official Panda Careers website to search restaurant, management, and Support Center positions.
Is Panda Express owned by Panda Restaurant Group?
Yes. Panda Express is a restaurant brand owned and operated by Panda Restaurant Group, Inc.
Who owns Panda Express?
Panda Express is part of the family-owned and operated Panda Restaurant Group, led by co-founders Andrew and Peggy Cherng.
Is Panda Express publicly traded?
No. Panda Express is not separately traded on a public stock exchange and does not have its own public stock symbol.
When was Panda Express founded?
Panda Express was founded in 1983.
How many Panda Express restaurants are there?
Panda Express currently reports more than 2,500 locations in the United States and a presence in multiple international countries.
Does Panda Express have allergen-free food?
Panda Express uses ingredients containing all major FDA allergens and prepares food with shared cooking equipment. It does not guarantee that an entrée is free from allergen cross-contact.
Are Panda Express menu items vegetarian or vegan?
Panda Express offers meatless choices, but it does not classify its food as vegetarian or vegan because items are prepared using shared cooking equipment.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com independently researches headquarters addresses, corporate phone numbers, parent companies, customer-support routes, employment resources, complaint contacts, company information, and reader reviews. Whenever possible, information is checked against official company contact pages, legal disclosures, careers resources, corporate materials, and current policies.
Page Update Note
This Panda Express corporate-office page was reviewed and updated on July 23, 2026, to verify the Rosemead headquarters address and corporate phone number; distinguish the corporate switchboard from Guest Care and Human Resources; add the current Guest Care mailing address, official complaint form, gift-card support, HR Service Center applicant email, and applicant-privacy extension; update Panda Restaurant Group’s leadership, restaurant count, associate count, and company information; add restaurant, wrong-order, food-quality, foodborne-illness, refund, delivery, DoorDash, catering, gift-card, Rewards, allergen, accessibility, privacy, employment, and complaint guidance; address searches involving the Panda Express headquarters address, corporate office, corporate number, Human Resources phone number, HR email, and HR Service Center; summarize and clean up the four visible reviews; and preserve and center the existing image.
Disclaimer
CorporateOfficeHeadquarters.com is an independent corporate-information and review website. It is not affiliated with Panda Express, Panda Restaurant Group, Inc., Panda Inn, Hibachi-San, Panda Cares, any restaurant, delivery platform, gift-card provider, employee, contractor, founder, or related organization.
Company names and trademarks belong to their respective owners. Addresses, telephone numbers, support contacts, restaurant locations, menus, prices, recipes, allergen information, Rewards terms, gift-card procedures, employment contacts, leadership, and corporate information may change. Verify important information through Panda Express, the restaurant involved, the current receipt, order confirmation, allergen guide, careers site, delivery provider, or official support resources before making a payment, consuming food, filing a complaint, mailing documents, applying for employment, or traveling to an office.
This page provides general corporate-contact and complaint information only. It does not provide medical, nutrition, allergy, employment, regulatory, or legal advice.
Reviews and comments reflect the experiences and opinions of individual contributors and are not independently verified statements of fact. CorporateOfficeHeadquarters.com cannot access an order, issue a refund, replace food, award Panda Rewards points, investigate an illness, manage a restaurant, discipline an employee, process an application, or guarantee that Panda Express will respond to a review posted here.
Share Your Panda Express Experience
Have you contacted a Panda Express restaurant manager, Guest Care, a delivery provider, gift-card support, the HR Service Center, or the Rosemead corporate office about an order, food-quality concern, illness allegation, missing item, refund, delivery, employee interaction, Rewards account, gift card, accessibility issue, or employment question? Share your experience below.
Helpful reviews include the restaurant city and state, approximate date and time, order method, food or service involved, contact route used, manager or Guest Care response, requested resolution, and final outcome.
Do not post order numbers, receipt barcodes, Panda Rewards passwords, gift-card numbers, payment-card information, delivery addresses, private phone numbers, personal email addresses, medical records, employee schedules, or full names of nonexecutive employees.
