NetZero Corporate Office Headquarters

NetZero Corporate Office Headquarters
21301 Burbank Boulevard
Woodland Hills, CA  91367
Corporate Phone Number: 1-866-841-1442

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  1. Don't give up on NetZero just yet, folks...# 1 The more competition for internet service providers, the better for us consumers!

    #2 Now, Listen; Remember: FCC and C. Be Fair, be Clear, be Consistent when a problem occurs... And then I add, Compassionate, because this company is out-sourced and the operators are only attempting to do a job that sometimes is difficult with a language barrier and high production quotas. Yet even under this pressure these operators have always been highly respectful to me. I simply ask for them to speak slowly and clearly, and most comply, or try...

    # 3 I did have a problem with devices from NetZero that were not compatable with my devices. So I returned them and asked for a full refund except for postage. I was Fair and agreed to pay 1 postage expense from them to me, and then I paid to return the items, with care, i.e.; a tracking # to assure delivery to them.
    I did get resistance to my request of a refund.

    I stayed Clear and Consistent with the pursuit of a Fair and equitable outcome

    # 4 I emailed a Clear outline of events and monies paid to NetZero, to:[email protected] with my request for the exact $ I expected to be returned.

    # 5 I followed up a few days later with a phone call to 866-841-1442, and was Consistent with my earlier email and request to NetZero.
    The operators were still respectful, as I was to them, and saw the errors of their ways and agreed to return what I requested.

    So, Stay Tuned... I will write more when the expected return becomes a reality in my bank account. I have little doubt it will go through as promised.

    So there you have it...FCC and C and you will C that NetZero is OK, and attempting to improve.

    Best of Luck to You and be encouraged! K.R. Lakewood, Washington

    1. You sound like an Netzero inside Agent....... They are full of it......

  2. Ok. NetZero came through with the refund, It only took a couple of days. Way to go NetZero!
    K.R Lakewood, Washington


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