Don't give up on NetZero just yet, folks...# 1 The more competition for internet service providers, the better for us consumers! #2 Now, Listen; Remember: FCC and C. Be Fair, be Clear, be Consistent when a problem occurs... And then I add, Compassionate, because this company is out-sourced and the operators are only attempting to do a job that sometimes is difficult with a language barrier and high production quotas. Yet even under this pressure these operators have always been highly respectful to me. I simply ask for them to speak slowly and clearly, and most comply, or try...# 3 I did have a problem with devices from NetZero that were not compatable with my devices. So I returned them and asked for a full refund except for postage. I was Fair and agreed to pay 1 postage expense from them to me, and then I paid to return the items, with care, i.e.; a tracking # to assure delivery to them.I did get resistance to my request of a refund. I stayed Clear and Consistent with the pursuit of a Fair and equitable outcome# 4 I emailed a Clear outline of events and monies paid to NetZero, to:[email protected] with my request for the exact $ I expected to be returned.# 5 I followed up a few days later with a phone call to 866-841-1442, and was Consistent with my earlier email and request to NetZero. The operators were still respectful, as I was to them, and saw the errors of their ways and agreed to return what I requested.So, Stay Tuned... I will write more when the expected return becomes a reality in my bank account. I have little doubt it will go through as promised.So there you have it...FCC and C and you will C that NetZero is OK, and attempting to improve.Best of Luck to You and be encouraged! K.R. Lakewood, Washington
You sound like an Netzero inside Agent....... They are full of it......
Ok. NetZero came through with the refund, It only took a couple of days. Way to go NetZero! K.R Lakewood, Washington
One lie after another. Maybe this is why corporations should stop outsourcing to other countries & put high quotas on them. It's a poor way to treat customers. I have been trying for 3 weeks to get dsl service reinstated for my brother after my debit card was compromised. Like I said.. Lie after lie after fake promises. Still no service after a supervisor absolutely said it would be activated today. If I had a choice for other dsl I'd do it. Stay as far away as you can from this company. 3 weeks and counting.
Followup to my earlier post of one lie after another. It got worse. Now I'm told AT&T came to the address and were denied permission to make changes.. I went ballistic in a controlled fashion.. I explained I was at this address all day. No one from AT&T came here. They called & my 89 yr old mother did not hear them well & asked they call back. They didn't. Never was told at&t would come here. It will get screwed up. Have had no problems with old dsl modem. & supervisor yesterday said we could use it. Then this guy says we'll too bad.. Nothing they can do because AT&T was denied.. I then told him you need to get me a supervisor & now! Still on hold & looks like I've been disconnected as the line has gone quiet. So far over 30 minutes. Guess I have to call back again. I'm really sick of this company.
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