Mountain Mike’s Pizza publishes its current company mailing address in Irvine, California. For an order problem, the local restaurant and the brand’s feedback form are the main starting points. This guide explains those contacts, Mountain Rewards support, franchise employment questions and how to request further review.
Share your Mountain Mike’s Pizza review, or use the official channels below to contact the restaurant or company directly.
Mountain Mike’s corporate office — quick answers
Published company mailing address: Mountain Mike’s Pizza, LLC, 110 Theory, Suite 150, Irvine, CA 92617, USA. This is the address in the current privacy policy.
Order assistance: Call the restaurant that accepted your order. Use the official location finder to locate its number.
Company feedback: Mountain Mike’s contact form.
Corporate phone: A current general corporate or guest-complaint telephone number was not verified from the official pages checked. We have removed the older number from this guide.
Sources checked: Official contact, privacy and restaurant-support pages, September 12, 2026.
On This Page
Mountain Mike’s Pizza Contact Options
| Reason for contacting | Contact | Purpose |
|---|---|---|
| Active order, change or restaurant concern | Find your restaurant’s phone | Speak with the location that prepared or accepted the order. |
| Written feedback or unresolved restaurant issue | Company contact form | Identify the location, order date, order number and how you ordered. |
| Rewards account or app problem | In the app: More → Contact Us → App Support | Account and technical assistance, including missing rewards after migration. |
| Privacy-policy or personal-data question | contact@mountainmikespizza.com | Published privacy-team contact; use the guest form for restaurant complaints. |
| Restaurant job or payroll question | Careers information, then the local employer | Employment terms are set by the independently operated franchise. |
| Opening a franchise | Official franchise information | Prospective franchise-owner inquiries. |
Mountain Mike’s privacy policy publishes the Irvine mailing address and privacy email. It also lists a separate privacy-request telephone service; that should not be presented as a pizza-order or general complaint hotline.
If you are writing a letter, state the restaurant’s city and street address near the top. A store name alone may not identify the location. Keep a copy of the letter and any enclosed receipt. A mailing address does not establish that the office accepts unarranged customer visits.
How to Escalate a Mountain Mike’s Pizza Complaint
These are suggested preparation and follow-up steps. The appropriate resolution depends on the transaction and the restaurant’s review.
- Contact the restaurant promptly. Explain whether an order is missing, incorrect, late or otherwise unsatisfactory. For an order still being prepared, ask whether the requested correction can be made before pickup or dispatch. The official app FAQ directs order changes to the restaurant.
- Gather the purchase details. Keep the receipt, order confirmation, restaurant address, purchase time and order method. Note whether you ordered at the counter, through Mountain Mike’s website or app, or through a delivery marketplace.
- Ask for the manager when needed. Describe the specific problem and requested outcome. For example, ask about a missing item, a remake, a disputed charge or a refund review. Record the response and any promised follow-up.
- Send unresolved feedback through the company form. Identify the restaurant and summarize the earlier conversation. Include useful photographs or a receipt when relevant, with payment and other private details obscured.
- Keep the same reference when following up. If a reply does not address the issue, explain what is still outstanding. Ask whether the matter has been referred to the restaurant owner or another team and how you should provide additional information.
Make the request easy to assess. A description such as “one paid item was absent from this order” is more useful than a broad claim about every location. If several things went wrong, list them separately and identify the amount or item associated with each.
Mountain Mike’s Refunds, Delivery and Payment Questions
Who can review a refund for an online order?
The online-ordering terms direct refund requests to the merchant and state that the ordering-platform provider, Adora POS, does not issue those refunds. They also say approved credit-card refunds go back to the card used for the purchase. The terms do not establish an automatic refund for every complaint.
Ask the restaurant which items and charges it is reviewing. If a refund is approved, request the amount and processing date, and retain the confirmation. Check whether the adjustment covers the complete order or only an affected item so that you can follow up precisely.
What if I ordered through a delivery app?
Start with the order record in that service and the restaurant, as appropriate to the issue. Explain whether the concern involves food preparation, a missing item, the delivery handoff or a charge collected by the marketplace. Ask which organization can make the requested adjustment.
Keep the app’s delivery timeline, messages and receipt. If one party refers you to another, record that referral and provide the existing case number. A restaurant may need a different confirmation number from the one displayed by the delivery service.
What should I do about a duplicate or incorrect charge?
Compare the receipt with the transactions shown by your payment provider. Ask the merchant to review the purchase amount, tax, tip, delivery fee and any adjustment separately. Describe exactly which amount you believe is wrong, and provide only the payment identifiers requested through a secure channel.
If the restaurant confirms an adjustment, save that explanation before following up with your payment provider. Do not post a complete card number, account screenshot or gift-card barcode in a public review.
Mountain Rewards and App Assistance
The official app FAQ directs account problems to More → Contact Us → App Support. Use that route for missing rewards after an account migration, account-detail changes and app errors. If a migration is needed, follow the instructions using the email associated with the existing account.
For missing purchase credit, keep a clear receipt photo. The FAQ says receipt QR codes expire after 48 hours, so report the problem promptly. Orders placed through third-party delivery marketplaces are not eligible to earn points.
The FAQ lists expiration of banked dollar rewards after 180 days and unbanked points after 365 days of inactivity. For an account dispute, ask support to identify the relevant transaction or expiration rather than assuming a displayed balance is a payment error.
The Mountain Rewards program page describes its earning tiers and rewards. Check the offer displayed in your own account for eligibility and redemption conditions. For technical reports, add your device type, app version, error message and the approximate time the problem occurred. Avoid sharing passwords or verification codes.
Mountain Mike’s Corporate Office Questions
Is Mountain Mike’s still using the Newport Beach address?
The current official privacy policy lists 110 Theory, Suite 150, Irvine, CA 92617. That is the published company mailing contact used in this guide. Older Newport Beach and Oakland listings should be confirmed directly before sending correspondence or planning a visit.
What is Mountain Mike’s HR or payroll number?
A dedicated public brand-wide HR or payroll phone number was not verified. The official careers page states that each restaurant is independently owned and operated and that the franchise owner determines employment terms. Restaurant employees should ask their local employer about payroll, tax forms, scheduling or employment verification.
When following up on a job application, identify the exact restaurant and position. The name of the legal employer on hiring or payroll documents can help distinguish a local franchise business from the brand’s corporate organization.
Who handles parties, fundraising and sponsorships?
The official contact page directs reservations, parties, group events and sponsorship inquiries to the local restaurant. Ask that location about availability, capacity, pricing, deposits and cancellation terms before making arrangements.
For an event complaint, retain the written quote and any agreed changes, including the expected guest count and service time. Explain which part of the agreement needs review rather than treating an event booking as an ordinary takeout order.
Where can I ask about ingredients or an allergy concern?
Use the official nutrition and allergen information and speak directly with the restaurant about the specific items. The brand notes that formulations and availability can vary. Do not assume an online menu description establishes that a meal is free from a particular allergen.
About Mountain Mike’s Pizza
Mountain Mike’s began with a restaurant in Palo Alto, California, in 1978, according to its official company history. The chain offers pizza and other menu items through a franchise restaurant network. Its general FAQ describes dine-in, carryout, delivery and group-event options; local availability should be checked with the restaurant.
Related Corporate Office Guides
For other pizza restaurant contacts, see our Domino’s and Pizza Hut guides.
Why Trust Corporate Office Headquarters?
We checked Mountain Mike’s official contact page, privacy policy, ordering terms, app guidance, careers information and company history on September 12, 2026. Contacts were checked against published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with Mountain Mike’s Pizza or its franchisees.
Share Your Mountain Mike’s Pizza Review
Which restaurant did you visit, how did you order, and what happened when you asked for help? Include the city and describe whether the issue was resolved. Positive and negative experiences are welcome in the review form below.
A review here does not contact the restaurant or submit an official refund request. Omit order numbers, payment details, gift-card codes, employee contact information and other private information from public comments and images.