Motel 6 Corporate Office: Headquarters, Phone Number and Guest Complaints 

Motel 6 is a G6 Hospitality brand whose current corporate headquarters is listed at 6509 Windcrest Drive, Suite 100, in Plano, Texas. The verified G6 Hospitality corporate-office phone number is 1-972-360-9000.

Guests with complaints about a previous stay should contact the hotel manager first and then use Motel 6 Guest Relations at 1-800-557-3435 or gu************@************ns.com. Reservation support is handled separately at 1-800-899-9841.

Motel 6 Corporate Office Address and Phone Number

• Brand: Motel 6
• Immediate Parent and Franchisor: G6 Hospitality LLC
• Current Corporate Headquarters: 6509 Windcrest Drive, Suite 100, Plano, TX 75024, USA
• G6 Hospitality Corporate Phone Number: 1-972-360-9000
• Motel 6 Guest Relations Phone Number: 1-800-557-3435
• Guest Relations Email: gu************@************ns.com
• Guest Relations Mailing Address: G6 Hospitality LLC, Guest Relations, 4001 International Parkway, Carrollton, TX 75007
• Reservations in the U.S. and Canada: 1-800-899-9841
• Reservations Outside the U.S. and Canada: 1-614-601-4060
• Reservation Email: on****@***********ty.com
• Guest Relations Form: Submit a Motel 6 Guest Complaint
• Official Contact Page: Motel 6 Contact Options
• Motel 6 Website: www.motel6.com
• G6 Hospitality Website: www.g6hospitality.com
• Careers: Motel 6 and G6 Hospitality Careers
• Current Parent Company: PRISM
• G6 Hospitality CEO: Sonal Sinha

The corporate number is intended for headquarters, business, franchise, and company-level routing. It is not the preferred first contact for a reservation change, room complaint, property refund, housekeeping issue, lost item, local employment question, or front-desk problem.

Where Is Motel 6 Headquarters?

G6 Hospitality’s current corporate website lists the following headquarters address:

G6 Hospitality LLC
6509 Windcrest Drive
Suite 100
Plano, TX 75024
United States

The corporate phone number is 1-972-360-9000.

The Plano office supports executive leadership, franchise operations, development, technology, marketing, reservations infrastructure, legal affairs, finance, Human Resources, brand management, corporate communications, and other companywide functions.

It is not a Motel 6 property, walk-in Guest Relations office, reservation desk, lost-and-found department, or public refund counter. Contact G6 before visiting or mailing documents.

Is 4001 International Parkway Still the Motel 6 Headquarters?

Motel 6 continues to publish 4001 International Parkway in Carrollton, Texas, as the mailing address for Guest Relations:

G6 Hospitality LLC
Guest Relations
4001 International Parkway
Carrollton, TX 75007

However, G6 Hospitality’s current corporate website labels 6509 Windcrest Drive, Suite 100, in Plano as its corporate headquarters.

The addresses therefore serve different stated purposes:

• Plano: Current corporate-headquarters listing
• Carrollton: Published Guest Relations correspondence address

Guests sending a complaint by mail should use the Guest Relations address unless Motel 6 provides different written instructions.

What Is the Motel 6 Corporate Office Phone Number?

The Motel 6 parent-company corporate phone number is 1-972-360-9000.

This number may be appropriate for:

• Corporate-office inquiries
• Business and vendor routing
• Franchise matters
• Questions about the correct G6 department
• Company information
• Corporate correspondence
• Documented complaints that remain unresolved after property and Guest Relations escalation

It is not the preferred number for:

• Making or changing a reservation
• Canceling a room
• Checking into a hotel
• A room-cleanliness complaint
• A refund from one property
• A missing personal item
• A hotel deposit or incidental hold
• A local payroll question
• Contacting a property’s front desk

What Is the Motel 6 Customer-Service Number?

Motel 6 Guest Relations can be reached at 1-800-557-3435 for comments and complaints about a previous stay.

Guests can also email gu************@************ns.com or use the official online Guest Relations form.

Guest Relations may assist with issues involving:

• Room cleanliness
• Employee or manager conduct
• Maintenance problems
• Accessibility concerns
• Disputed hotel charges
• A denied or unhonored reservation
• A refund request that the hotel did not resolve
• Housekeeping concerns
• Wi-Fi, television, or amenity complaints
• Pet-policy questions
• Safety or security concerns reported after the stay
• Difficulty obtaining a response from hotel management

Guest Relations may need the reservation number, property name, location, stay dates, room type, and details of the response received from hotel management.

Motel 6 Reservations Phone Number

Motel 6 reservations are handled through:

• U.S. and Canada Reservations: 1-800-899-9841
• Outside the U.S. and Canada: 1-614-601-4060
• Reservation Email: on****@***********ty.com
• Online Booking: Book through Motel6.com

Use reservation support for:

• Making a direct reservation
• Checking rates and availability
• Questions about an existing direct booking
• Changing eligible reservation details
• Canceling a direct reservation
• Group bookings
• Problems using Motel6.com or the My6 app

If Expedia, Booking.com, Hotels.com, Priceline, an employer, a travel agency, or another third party created the booking, that company may control changes, cancellation, and payment. Contact both the property and the booking provider when necessary.

How to Make a Complaint to Motel 6

1. Identify the exact property. Record the Motel 6 name, street address, city, state, and local telephone number.
2. Report the problem immediately. Contact the front desk while the property still has an opportunity to inspect the room or correct the issue.
3. Ask for the manager on duty. Request a room change, cleaning, maintenance, reservation correction, accessibility accommodation, or other appropriate response.
4. Keep supporting records. Save the reservation confirmation, receipt, hotel folio, photographs, cancellation number, and written correspondence.
5. State the requested resolution. Explain whether you want a room change, repair, cleaning, refund review, fee correction, reservation reinstatement, or written response.
6. Request an incident or case number. Record the names, dates, departments, and promised follow-up.
7. Contact Guest Relations. Call 1-800-557-3435, email Guest Relations, or submit the official online form.
8. Escalate to G6 headquarters when appropriate. Contact the corporate office after documenting reasonable attempts with the property and Guest Relations.

For an immediate threat, fire, suspected crime, medical emergency, or serious personal-safety concern, contact 911 or the appropriate local authority rather than waiting for corporate customer service.

What to Include in a Motel 6 Complaint

• The exact Motel 6 property
• The city and state
• The arrival and departure dates
• The reservation channel
• The room type
• A concise description of the problem
• The date and approximate time it occurred
• The property employees or managers contacted
• The response received
• Photographs when relevant
• The hotel folio or receipt
• The cancellation or complaint reference number
• The specific resolution requested

Share complete reservation information only through verified Motel 6 or G6 Hospitality channels. Remove private details before posting a public review.

Motel 6 Franchise and Property Responsibility

G6 Hospitality operates Motel 6 primarily as a franchise brand. The legal owner or operator of an individual hotel may be a separate franchise company.

The property operator may control:

• Front-desk staffing
• Housekeeping
• Maintenance
• Local security
• Cash deposits
• Property employment
• Immediate room changes
• Local refund approval
• Lost and found
• Local accessibility arrangements
• Incident reports

G6 Guest Relations can document and escalate complaints, but it may need to contact the franchise owner or property management before determining what resolution is available.

Motel 6 Reservation Cancellation Policy

Motel 6 says prepaid or guaranteed reservations should be canceled through Motel6.com, the Reservation Center, or the property before the applicable cancellation deadline.

The standard published guidance commonly uses a deadline of 6 p.m. hotel time on the arrival date, although some locations use 4 p.m. or another deadline.

Cancellation rules can differ because of:

• The individual property
• The rate selected
• A prepaid booking
• A special event
• A holiday or weekend
• A group reservation
• A third-party booking provider

Always request and save a cancellation number.

If a guaranteed reservation is not canceled within the applicable window, Motel 6 says the property may charge the first night plus applicable taxes and service charges or fees. The remaining nights may then be canceled.

Motel 6 Refund Complaints

Motel 6 does not publish a universal policy promising a full refund for every room complaint, early departure, cleanliness issue, amenity outage, employee interaction, or change of plans.

A refund decision may depend on:

• The hotel owner or franchise operator
• The booking channel
• The selected rate
• The cancellation deadline
• Whether the problem was reported during the stay
• Whether the hotel offered a room change or correction
• How much of the stay was used
• The payment processor
• The outcome of the property’s investigation

To request a refund:

1. Contact the property manager promptly.
2. Request an updated hotel folio.
3. Explain the problem and requested amount.
4. Save photographs and correspondence.
5. Obtain written confirmation if a refund is approved.
6. Contact Guest Relations if the property does not respond.

A pending card authorization is not always a completed charge. The bank may require additional time to release an authorization or display an approved credit.

Guaranteed Reservation Not Honored

Motel 6’s published policy states that if a property cannot honor a guaranteed reservation, the company will reimburse the first night’s lodging at a comparable property, necessary transportation to that property, and a telephone call.

If a guaranteed reservation is not honored:

• Show the confirmation to the front desk.
• Ask for the manager on duty.
• Request assistance finding a comparable property.
• Keep transportation and replacement-hotel receipts.
• Ask the manager to document why the room was unavailable.
• Contact Guest Relations and provide the original reservation details.

Third-party, incomplete, unpaid, canceled, or non-guaranteed bookings may require separate review.

Motel 6 Check-In, Identification, and Payment Complaints

Motel 6 requires registering guests to meet the applicable minimum age and present valid government-issued photo identification.

Most locations require guests to be at least 18, although some properties or jurisdictions require an age of 19, 20, or 21.

At check-in, a property may require:

• Valid photo identification
• A credit, debit, or bank card
• A card matching the reservation and identification
• Payment for the stay
• An authorization for incidentals
• A cash deposit where permitted

Guests using a debit or bank card should ask how much will be authorized and how long the hold may remain. Motel 6 states that a bank may take up to two weeks to release certain card authorizations.

When paying cash, request a receipt showing the room charge, taxes, deposit, and amount returned at checkout.

Motel 6 Cleanliness and Maintenance Complaints

Report cleanliness or maintenance issues to the front desk immediately.

Examples include:

• Dirty bedding or towels
• Hair, stains, or debris
• Insects or pests
• Bathroom cleanliness
• A broken toilet or plumbing fixture
• Missing light bulbs
• Damaged walls or flooring
• A broken door lock
• Heating or air-conditioning problems
• Television or Wi-Fi outages
• Smoke or strong odors
• Furniture damage

Take photographs when appropriate and ask for:

• Immediate cleaning
• Maintenance
• Replacement linens
• A different room
• A manager’s inspection
• A written incident record
• A refund or rate-adjustment review when the problem cannot be corrected

If a door lock, exposed wiring, plumbing failure, severe infestation, or another condition appears unsafe, stop using the affected area and notify the property immediately.

Motel 6 Accessibility Complaints

Motel 6 offers accessible room types, but specific features and availability vary by property.

Guests who need an accessible room should:

• Select the required accessible room type when booking.
• Contact the property before arrival.
• Confirm whether a roll-in shower or other feature is required.
• Keep the reservation confirmation.
• Ask that the accommodation be documented.

If the reserved accessible room is unavailable:

• Ask for the manager on duty.
• Request another suitable room or property.
• Document the room type that was reserved.
• Keep receipts for additional transportation or lodging.
• Contact Guest Relations promptly.

Do not publish medical records, disability documentation, or detailed diagnoses in a public complaint.

Motel 6 Safety and Security Complaints

Safety concerns may involve:

• A broken door lock
• Insufficient lighting
• Threatening conduct
• Suspected criminal activity
• Unauthorized entry
• Fire or electrical hazards
• Vehicle damage
• Harassment
• A missing person or medical emergency

For an immediate danger or suspected crime, call 911 or local law enforcement first.

Then notify hotel management and request an incident report. Record the date, approximate time, location, and report number without confronting a suspected offender.

Public reviews should describe what the guest personally observed. Unsupported allegations about criminal conduct should not be presented as confirmed facts.

Motel 6 Pet Policy

Motel 6 generally welcomes well-behaved dogs and cats without a pet fee, subject to local law and property participation.

The current published policy generally allows:

• Up to two pets per room
• A combined pet weight of no more than 150 pounds
• Service animals without a pet fee

Guests must declare pets and service animals at check-in.

Animals must be supervised, restrained by a leash or carrier outside the room, and cannot be left alone in a room or vehicle. Guests are responsible for damage or additional cleaning caused by their animals.

Local laws may prohibit pets other than service animals, and management may require a disruptive, aggressive, unattended, or unsafe animal to leave.

Motel 6 Long-Stay Complaints

Guests staying for several weeks should confirm the property’s policies before extending the reservation.

Ask about:

• The maximum stay permitted
• Whether the room must be re-registered periodically
• Payment frequency
• Housekeeping requirements
• Mail and package rules
• Pet rules
• Local occupancy restrictions
• Rate changes
• Whether an extension is guaranteed

A current stay does not necessarily guarantee that the property must approve an extension. Availability, payment, conduct policies, local law, room maintenance, and management decisions may affect an extension request.

When a stay is being ended or not extended, ask management to explain the checkout deadline, remaining balance, deposit status, and retrieval of personal property.

Motel 6 Lost-and-Found Complaints

Contact the hotel directly as soon as an item is discovered missing.

Provide:

• The guest name
• The stay dates
• A private reservation reference
• A description of the item
• The approximate location where it was left
• A secure contact method

The property controls its own lost-and-found records and storage. Guest Relations may help route a complaint but usually cannot search an individual hotel room or storage area directly.

Do not post room numbers, luggage tags, identification numbers, or detailed descriptions of high-value items publicly.

Motel 6 Privacy Requests

G6 Hospitality publishes the following privacy contacts:

• Privacy Phone Number: 1-855-202-5784
• Privacy Email: pr*****@***********ty.com
• Privacy Policy: Motel 6 Privacy Policy

Privacy requests may involve:

• Access to personal information
• Correction of inaccurate information
• Deletion requests
• Marketing preferences
• Targeted advertising preferences
• Applicable state, Canadian, or international privacy rights

The privacy contacts are not the appropriate first route for reservations, refunds, room complaints, lost property, housekeeping, or employment issues.

Motel 6 Human Resources, Careers, and Payroll

Motel 6 does not publish one universal Human Resources or payroll number for every hotel employee.

Because many properties are operated by franchisees, the hotel owner or local operating company may be the legal employer.

Applicants can search opportunities through the official Motel 6 and G6 Hospitality careers website.

Current hotel employees should normally contact:

• Their property manager
• The franchise owner or operating company
• The local or regional Human Resources contact
• The employee portal
• The payroll or benefits provider
• The contact shown on pay statements or employment documents

The corporate phone number may assist with general routing, but 1-972-360-9000 should not be described as a dedicated Motel 6 payroll, benefits, or employee hotline.

Do not publish Social Security numbers, employee identification numbers, payroll documents, tax forms, bank details, schedules, background-check records, medical-leave information, or coworker personal information.

Who Owns Motel 6?

Motel 6 is an economy-lodging brand operated through G6 Hospitality LLC.

OYO’s then-parent company, Oravel Stays, completed its acquisition of G6 Hospitality from Blackstone Real Estate in December 2024.

Current G6 Hospitality materials identify PRISM as G6’s parent company.

The current corporate structure can be summarized as:

• Hotel Brand: Motel 6
• Immediate Parent and Franchisor: G6 Hospitality LLC
• Current Parent Company: PRISM

Motel 6 is privately held and does not have its own publicly traded stock symbol.

Who Is the CEO of Motel 6?

Motel 6 does not publish a separate nationwide brand CEO.

Sonal Sinha is Chief Executive Officer of G6 Hospitality.

Ankit Tandon is Vice Chairman of G6 Hospitality and Global Chief Operating Officer of parent company PRISM.

Individual properties also have separate owners, management companies, general managers, front-desk managers, and department supervisors.

Guest complaints should ordinarily be directed to the property manager and Guest Relations before attempting to contact a senior corporate executive.

About Motel 6 and G6 Hospitality

Motel 6 was founded in 1962 by William Becker and Paul Greene.

The first Motel 6 opened in Santa Barbara, California, and charged $6 per night, which inspired the brand name.

The company helped establish the economy-lodging category by focusing on basic accommodations at comparatively affordable rates.

G6 Hospitality currently operates a portfolio that includes:

• Motel 6: Economy transient lodging
• Studio 6: Extended-stay lodging
• Studio 6 Suites: Suite-oriented lodging
• Studio 6 Plus: A newer extended-stay format

As of April 2026, G6 reported more than 1,500 properties across the United States and Canada.

Motel 6 Reviews, Complaints, and Guest Feedback

Five guest reviews are currently visible on this CorporateOfficeHeadquarters.com page.

Reported concerns include:

• A Duluth, Georgia guest whose requested extension was allegedly refused following a front-desk dispute
• A Baytown, Texas guest who reported that a reserved accessible room was unavailable and described serious room-condition problems
• An unidentified Motel 6 with alleged stains, missing light bulbs, damaged floors, dirty walls, and a broken door lock
• A longer-stay guest who praised the price but reported dirty floors, cable and Wi-Fi problems, delayed help, and alleged offers of illegal substances
• A guest who reported a dead roach and confusion involving cash, a deposit, paperwork, and checkout

The limited positive feedback concerns the price in one review. The overall visible group is otherwise negative or unresolved.

These comments represent individual guest reports involving different or unidentified properties. They do not establish that every Motel 6 room, franchise owner, employee, or guest stay will have the same outcome.

Motel 6 Competitors and Related Corporate Offices

Motel 6 competes with other economy and budget-lodging brands. Related CorporateOfficeHeadquarters.com pages include:

• Super 8 Corporate Office
• Red Roof Inn Corporate Office
• Econo Lodge Corporate Office

Official Motel 6 and G6 Hospitality Resources

• Motel 6 Official Website
• Motel 6 Contact Options
• Motel 6 Guest Relations Form
• Motel 6 Policies and Frequently Asked Questions
• Motel 6 Reservation and Pet Policies
• Motel 6 Privacy Policy
• G6 Hospitality Corporate Website
• G6 Hospitality History and Company Information
• Motel 6 and Studio 6 Franchising
• Motel 6 and G6 Hospitality Careers

Frequently Asked Questions About Motel 6 Corporate Office

Where is Motel 6 headquarters?

G6 Hospitality’s current corporate website lists its headquarters at 6509 Windcrest Drive, Suite 100, Plano, TX 75024.

Is Motel 6 still headquartered in Carrollton, Texas?

Motel 6 continues to list 4001 International Parkway in Carrollton as its Guest Relations mailing address. G6’s current website separately identifies the Plano address as its corporate headquarters.

What is the Motel 6 corporate-office phone number?

The G6 Hospitality corporate phone number is 1-972-360-9000.

What is the Motel 6 customer-service number?

Call Motel 6 Guest Relations at 1-800-557-3435 for comments or complaints about a previous stay.

What is the Motel 6 reservations number?

Call 1-800-899-9841 in the United States or Canada. From outside those countries, call 1-614-601-4060.

What is the Motel 6 Guest Relations email?

The current G6 Hospitality website lists gu************@************ns.com.

How do I complain about a Motel 6?

Report the issue to the front desk and property manager first. Retain the reservation, folio, photographs, and complaint history. Then contact Guest Relations by phone, email, or the official online form.

How do I get a refund from Motel 6?

Begin with the property manager. Refund eligibility depends on the rate, booking channel, cancellation terms, issue reported, response offered, and property investigation. Escalate unresolved requests to Guest Relations.

What happens if Motel 6 cannot honor my guaranteed reservation?

Motel 6’s published policy says it will reimburse the first night at a comparable property, necessary transportation, and a telephone call. Keep all confirmations and receipts.

How late can I cancel a Motel 6 reservation?

The standard published deadline is often 6 p.m. hotel time on the arrival date, but some properties use 4 p.m. or another deadline. Special rates, events, groups, and third-party bookings may differ.

Are pets free at Motel 6?

Well-behaved dogs and cats generally stay free at participating Motel 6 properties, subject to local law and the published pet limits. Service animals are accepted without a pet fee.

How many pets can stay in a Motel 6 room?

The current policy generally permits up to two pets with a combined weight of 150 pounds or less.

Who owns Motel 6?

Motel 6 is a G6 Hospitality brand. Current G6 materials identify PRISM as the parent company.

Who is the CEO of Motel 6?

Motel 6 does not publish a separate brand CEO. Sonal Sinha is Chief Executive Officer of G6 Hospitality.

What is the Motel 6 Human Resources phone number?

No universal public HR number covers every Motel 6 property. Employees of franchised hotels should contact their property manager, franchise employer, HR representative, or payroll provider.

What is the Motel 6 privacy phone number?

Call 1-855-202-5784 for qualifying privacy-rights requests. This is not a general reservations or Guest Relations number.

Can I visit Motel 6 headquarters to request a refund?

No. The Plano headquarters is not a walk-in hotel, reservation center, or refund counter. Contact the property and Guest Relations.

Can CorporateOfficeHeadquarters.com resolve a Motel 6 complaint?

No. CorporateOfficeHeadquarters.com is an independent information and review website. It cannot access reservations, issue refunds, change hotel folios, approve extensions, locate missing property, alter deposits, contact franchise employees internally, or require Motel 6 or G6 Hospitality to respond.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com publishes independent corporate-office and complaint information to help guests distinguish G6 headquarters from Motel 6 properties, franchise owners, Guest Relations, the Reservation Center, booking platforms, privacy support, and local Human Resources.

Corporate addresses, phone numbers, executives, property ownership, reservation terms, cancellation deadlines, rates, pet policies, and complaint routes can change. Confirm time-sensitive information through Motel 6, G6 Hospitality, the hotel involved, or the booking company that processed the reservation.

Page Update Note

Last Updated: July 21, 2026

This Motel 6 page was substantially rebuilt to replace the former Carrollton headquarters listing with G6 Hospitality’s current Plano corporate-headquarters address, retain Carrollton as the published Guest Relations mailing address, verify corporate, Guest Relations, and reservations phone numbers, remove an unverified fax number, update ownership following the OYO acquisition and PRISM parent-company identification, add current leadership and property-count information, explain franchise complaint responsibility, update cancellation, payment, pet, accessibility, and privacy guidance, preserve and optimize the existing image, and summarize and moderate the five visible guest reviews.

Share Your Motel 6 Experience

Have you contacted Motel 6 about a reservation, room condition, cleanliness problem, refund, cancellation fee, accessibility issue, pet policy, employee interaction, deposit, missing property, long stay, or corporate complaint?

Share the property location, booking method, support route used, response time, requested resolution, and whether the complaint was resolved. Positive experiences involving helpful employees, clean rooms, successful complaint handling, or good value are also welcome.

Privacy warning: Do not post complete reservation numbers, room numbers during an active stay, payment-card details, identification documents, bank information, cancellation codes, medical records, disability documentation, home addresses, personal telephone numbers, children’s information, employee schedules, payroll records, license-plate numbers, passwords, or security details.

Comments containing threats, unnecessary employee names, unsupported criminal allegations, private medical or financial information, active room-location details, repetitive text, or content unrelated to Motel 6 may be edited or removed.

Disclaimer

CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, or operated by Motel 6, Studio 6, G6 Hospitality LLC, PRISM, OYO, Oravel Stays, any Motel 6 franchisee, individual property, booking platform, payment processor, or related organization.

Corporate addresses, telephone numbers, executives, ownership, property operations, room availability, rates, reservation terms, cancellation deadlines, pet policies, accessibility features, refund decisions, employment contacts, and complaint routes may change. This page does not provide legal, travel, medical, accessibility, employment, financial, privacy, safety, or consumer-rights advice.