Moe’s Southwest Grill’s corporate headquarters is located with its parent company, GoTo Foods, at 5620 Glenridge Drive NE, Atlanta, GA 30342. The published corporate telephone number is 404-255-3250.
Guests needing help with an incorrect order, food-quality concern, refund, restaurant employee complaint, delivery, catering order, or other location-specific issue should normally contact the restaurant involved first. Moe’s also provides an online Guest Relations form and account-support number at 1-877-663-7411.
Moe’s Corporate Office and Customer Service Information
- Brand: Moe’s Southwest Grill
- Franchisor: Moe’s Franchisor SPV LLC
- Parent Company: GoTo Foods LLC, formerly Focus Brands
- Corporate Headquarters: 5620 Glenridge Drive NE, Atlanta, GA 30342
- Corporate Phone Number: 404-255-3250
- Guest and Account Support: 1-877-663-7411
- Guest Feedback: Contact Moe’s Guest Relations
- Restaurant Locator: Find a Moe’s Restaurant
- Online Ordering: Order from Moe’s
- Catering: Moe’s Catering
- Gift-Card Support: 678-799-7415
- Gift Cards and Balance: GoTo Foods Gift Cards
- Franchise Inquiries: 1-800-227-8353
- Restaurant Careers: Moe’s Restaurant Jobs
- Corporate Careers: GoTo Foods Careers
- Official Website: Moes.com
The corporate number is intended for GoTo Foods business, franchising, legal, media, vendor, employment, and companywide matters. It is not a universal restaurant-order or refund department.
Where Is Moe’s Southwest Grill Headquarters?
Moe’s shares its headquarters with GoTo Foods at:
Moe’s Southwest Grill
GoTo Foods LLC
5620 Glenridge Drive NE
Atlanta, GA 30342
The Atlanta office supports executive leadership, brand strategy, menu development, marketing, digital ordering, franchise operations, supply-chain management, legal affairs, finance, technology, Human Resources, and restaurant development.
It is not a regular Moe’s restaurant or walk-in Guest Relations center. Guests should not visit headquarters to return food, collect a refund, redeem a gift card, pick up catering, or apply for a restaurant job without an appointment.
Who Owns Moe’s Southwest Grill?
Moe’s Southwest Grill is owned by GoTo Foods, the restaurant platform formerly known as Focus Brands. GoTo Foods acquired Moe’s in 2007 and changed its corporate name from Focus Brands in 2024.
Other GoTo Foods brands include:
- Auntie Anne’s
- Carvel
- Cinnabon
- Jamba
- McAlister’s Deli
- Schlotzsky’s
Current leadership includes:
- GoTo Foods Chief Executive Officer: Omer Gajial
- EVP and President, Brands: Mike Freeman
- Moe’s Chief Brand Officer: Mike Smith
Moe’s was founded in Atlanta in 2000 and operates primarily through franchised restaurants. GoTo Foods currently describes the chain as having more than 570 locations.
Corporate Office vs. Local Moe’s Restaurant
Many Moe’s locations are independently owned and operated by franchisees. The local franchise business generally employs the restaurant staff and controls daily operations.
Contact the restaurant first for:
- Incorrect, incomplete, or missing food
- Food quality or preparation concerns
- Refund or remake requests
- Restaurant cleanliness
- Employee or manager complaints
- Local prices and portion questions
- Store hours and product availability
- Curbside, pickup, or delivery delays
- Catering preparation and delivery
- Restaurant employment applications
Corporate Guest Relations can document an unresolved issue and forward it to the appropriate franchise owner or operating team. Corporate staff may not be able to issue an immediate refund for a transaction processed by an independently operated restaurant.
How to Escalate a Moe’s Complaint
Start with the restaurant where the order was placed. Ask for the manager on duty when the first employee cannot resolve the concern.
Prepare:
- The restaurant address or city and state
- The date and approximate time
- The order or receipt number
- The ordering method
- The items involved
- Photographs when relevant
- The employee or manager already contacted
- The requested refund, remake, credit, or response
If the restaurant does not respond, submit the complaint through the official Moe’s Contact Us form. Include the restaurant location so Guest Relations can identify the correct franchise operator.
Guests can also call 1-877-663-7411. Request a case or reference number when one is available and retain copies of emails or form confirmations.
Written corporate correspondence may be mailed to:
Moe’s Southwest Grill
GoTo Foods LLC
5620 Glenridge Drive NE
Atlanta, GA 30342
Mail is not appropriate for an order awaiting pickup, an active delivery, an immediate food-safety concern, or another time-sensitive restaurant issue.
Online, App, and Delivery Order Problems
Check the order confirmation to determine who processed and delivered the order.
For an order placed through Moe’s website or app, contact the selected restaurant immediately. The restaurant may already be preparing the food and might be unable to change or cancel it after production begins.
For an order placed through DoorDash, Uber Eats, Grubhub, or another marketplace, use that company’s support process for:
- A missing delivery
- A driver complaint
- A delivery-address error
- Marketplace fees or tips
- A refund controlled by the delivery platform
The restaurant should still be notified when the complaint involves food preparation, packaging, missing restaurant items, or food quality.
Keep screenshots of the confirmation, promised time, delivered items, charges, and any cancellation message.
Moe’s Refunds and Order Corrections
Moe’s does not publish one universal refund policy covering every restaurant and order type. Refund authority can depend on the franchise operator, payment processor, ordering channel, and circumstances.
Contact the restaurant promptly and ask whether it will provide:
- A replacement or remake
- A full or partial refund
- A store credit
- A correction through the original delivery platform
Refunds generally return to the original payment method. Banks and card issuers may require additional time to display an approved credit.
Do not dispute a legitimate transaction solely because a restaurant has not yet completed its review. A payment dispute can complicate an order investigation or rewards-account adjustment.
Moe Rewards
Moe Rewards members can earn points through qualifying purchases at participating U.S. restaurants and through eligible Moe’s website or app orders.
Current program terms provide that:
- Members generally earn 10–12 points per eligible dollar, depending on loyalty tier.
- Taxes, fees, discounts, catering, and gift-card purchases do not earn points.
- Orders placed through third-party delivery companies do not earn points.
- In-store receipts can generally be submitted within seven days.
- Points and rewards have no cash value and cannot be transferred or sold.
- Moe’s may remove points after 12 months without qualifying account activity.
- Reward requirements and expiration dates can change.
For missing points, keep the receipt and submit the issue through Guest Relations. Include the rewards-account email, restaurant, date, amount, and ordering method, but do not publish account credentials publicly.
Moe’s Gift Cards
Moe’s and GoTo Foods offer physical and electronic gift cards. Gift cards can be checked online, at participating restaurants, or by calling 678-799-7415.
Current GoTo Foods gift-card terms state that participating cards:
- Have no maintenance fees or expiration date
- Can be used at participating GoTo Foods restaurants in the United States
- Can be used for eligible Moe’s website and app orders
- Cannot generally be used for catering
- Are not refundable or redeemable for cash except where required by law
- May not be replaced if lost or stolen without proof of purchase
Online cards are sold through CashStar, a Blackhawk Network company. Gift-card purchase, delivery, or activation problems may therefore require CashStar order support rather than the restaurant.
Never post a complete gift-card number, PIN, barcode, QR code, or balance screenshot in a public review.
Moe’s Catering Complaints
Catering is handled by the restaurant fulfilling the order. Delivery, setup, menu options, minimums, prices, and availability vary by location.
Review the confirmation for:
- The fulfilling restaurant
- Pickup or delivery time
- Guest count and quantities
- Serving utensils and setup
- Delivery, service, and gratuity charges
- Cancellation or change terms
Report a problem to the catering restaurant immediately. Photograph the delivered food and packaging and identify missing items before service begins when practical.
Allergens and Nutrition
Moe’s publishes allergen and nutritional information for its standard menu. Its allergen guide warns that cross-contact can occur during food preparation and storage and that ingredients can vary because of supplier substitutions, restaurant preparation, test products, or recipe changes.
Guests with food allergies should:
- Review the current allergen chart before ordering.
- Tell restaurant staff about the allergy directly.
- Ask about limited-time or locally offered products.
- Understand that shared preparation areas and equipment may be used.
Items described as not containing gluten ingredients may still be prepared near flour tortillas. Moe’s does not represent its kitchens as completely free of allergens or cross-contact.
Moe’s Careers and Human Resources
Restaurant jobs may be with either a company-operated location or an independent franchise owner. The job listing should identify the employer.
Local franchisees establish their own wages, benefits, schedules, hiring decisions, payroll procedures, and employment policies. Restaurant applicants should contact the location or franchise company shown in the listing.
Corporate positions involving marketing, technology, finance, legal affairs, development, supply chain, and brand operations are listed through GoTo Foods Careers.
The corporate and Guest Relations numbers should not be described as dedicated Human Resources, payroll, benefits, or employment-verification lines.
Privacy and Website Accessibility
Moe’s privacy policy explains how information from accounts, rewards activity, online orders, applications, communications, and digital services may be collected and used. Some independently operated franchisees and third-party delivery or gift-card providers maintain separate privacy practices.
The accessibility form is intended for website and digital-access concerns. Restaurant accommodation requests should also be directed to the restaurant manager.
Moe’s Reviews and Complaints
Five reviews were displayed in the initial review section of CorporateOfficeHeadquarters.com when this page was updated. Individual reviewers described concerns involving food quality, an online preorder and cancellation, a digital gift card, product presentation or portions, charges, and restaurant customer service.
These reviews are individual, unverified accounts. They do not establish an overall Moe’s rating or prove a companywide complaint trend.
A helpful review should identify the restaurant city and state, approximate date, ordering method, general issue, support route used, response time, and whether the concern was resolved.
Moe’s Competitors and Related Corporate Office Pages
Moe’s competes with national and regional fast-casual Mexican and Southwestern restaurant chains, including Chipotle, Qdoba, Taco Bell, Del Taco, Baja Fresh, and independent restaurants.
- Chipotle Corporate Office
- Qdoba Corporate Office
- Del Taco Corporate Office
- Taco Bell Corporate Office
Official Moe’s Resources
- Official Moe’s Website
- Moe’s Guest Relations
- Restaurant Locator
- Moe’s Catering
- Moe’s Gift Cards
- Gift-Card Balance and Support
- Moe’s Terms and Rewards Rules
- Allergen Information
- Restaurant Careers
- GoTo Foods Corporate Website
- GoTo Foods Corporate Careers
Frequently Asked Questions About Moe’s
Where is Moe’s Southwest Grill headquartered?
Moe’s is headquartered with GoTo Foods at 5620 Glenridge Drive NE, Atlanta, GA 30342.
What is Moe’s corporate phone number?
The GoTo Foods corporate headquarters number is 404-255-3250.
What is the Moe’s Customer Service number?
Moe’s publishes 1-877-663-7411 for guest and account assistance. Restaurant-specific complaints should normally begin with the location involved.
Who owns Moe’s Southwest Grill?
Moe’s is owned by GoTo Foods, formerly known as Focus Brands.
Who leads Moe’s?
Omer Gajial is CEO of GoTo Foods, and Mike Smith is chief brand officer of Moe’s Southwest Grill.
How do I complain about a Moe’s restaurant?
Contact the restaurant manager first. Escalate an unresolved concern through Moe’s official Contact Us form and include the restaurant location and receipt details.
How do I request a refund from Moe’s?
Contact the restaurant or delivery platform that processed the order. Refund policies and authority vary by location and ordering method.
How do I report missing Moe Rewards points?
Keep the receipt and contact Guest Relations. Eligible in-store receipts can generally be submitted within seven days.
What is the Moe’s gift-card support number?
Call 678-799-7415 for balance, gift-card, or qualifying cashback assistance.
Can a Moe’s gift card be used for catering?
Current GoTo Foods gift-card terms state that gift cards are not valid for catering orders.
Are all Moe’s restaurants company owned?
No. Many locations are independently owned and operated franchises.
How do I apply for a job at Moe’s?
Use the Moe’s careers website or contact the local restaurant. Corporate opportunities are published through GoTo Foods Careers.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps readers distinguish Moe’s corporate headquarters from independently owned restaurants, franchise operators, delivery marketplaces, catering teams, gift-card providers, and rewards support. This page was reviewed using current Moe’s and GoTo Foods contact, leadership, franchise, rewards, gift-card, allergen, careers, accessibility, and reader-review information.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Moe’s Southwest Grill, Moe’s Franchisor SPV LLC, GoTo Foods, any Moe’s franchise owner, restaurant, delivery company, gift-card provider, employee, or Guest Relations representative.
This page is provided for informational purposes and is not legal, nutritional, medical, allergy, employment, privacy, or food-safety advice. Addresses, telephone numbers, executives, restaurant assignments, operating hours, prices, rewards terms, gift-card rules, menu items, and complaint procedures may change.
Share Your Moe’s Experience
Have you contacted a Moe’s restaurant manager, franchise owner, Guest Relations, rewards support, gift-card support, catering team, or corporate office? Share the restaurant city and state, general issue, approximate date, contact route used, response time, and whether the matter was resolved.
Please do not publish complete receipts, payment details, rewards-account credentials, gift-card numbers, QR codes, home addresses, private telephone numbers, email addresses, employee records, or medical information.
