Mellow Mushroom Corporate Office, Address, Contacts and Complaints

Written by

Eric Strand

in

Mellow Mushroom’s corporate organization is based in Atlanta, Georgia. The brand operates under Home Grown Industries of GA, Inc. This guide provides the company’s published mailing address and official routes for restaurant feedback, technical problems, gift cards and franchise inquiries.

For an order already being prepared or a concern during a visit, contact the restaurant directly. You can also write a review about your experience using the form below.

Mellow Mushroom corporate office — quick answers

Company: Home Grown Industries of GA, Inc., doing business as Mellow Mushroom.

Published corporate mailing address: 150 Great Southwest Parkway, Atlanta, GA 30336, USA. This address appears in the company’s current privacy policy.

Restaurant complaints: Use the Store Experience feedback option on the official contact page.

Restaurant phone numbers: The same contact page lists individual locations and their numbers. A current general corporate phone was not independently verified from the official sources reviewed.

Sources: Mellow Mushroom’s privacy policy and contact directory. Checked September 11, 2026.

On This Page

Mellow Mushroom Contacts and Departments

Reason for contacting Contact Purpose
Current order or restaurant visit Restaurant contact directory Find the location involved and use its published phone number.
Restaurant feedback Store Experience feedback The official page links to Mellow Mushroom’s guest-feedback service.
Website or ordering technology issue Technical Issues feedback Use the separate technical-feedback option and describe the problem.
Gift card purchase or balance Official gift card portal Gift card ordering, balance checking and help options.
Employment Official careers page Restaurant employment opportunities and application information.
Franchise inquiry Official franchising page Information for prospective restaurant owners.
Privacy request 404-505-2806
Privacy instructions		 Number published for privacy-related requests; not a general restaurant complaint line.

Choose the contact that matches the task. A restaurant manager can discuss a meal or order at that location, while a technical-feedback request should describe a website or ordering problem. Franchise inquiries and privacy requests have separate purposes and should not be used to seek an immediate food-order adjustment.

How to Escalate a Mellow Mushroom Complaint

The following steps are editorial suggestions for organizing a concern. They do not establish a company refund policy or guarantee a particular response.

  1. Identify the restaurant and purchase. Keep the receipt or order confirmation, visit date, approximate time and location address available. Explain whether the order was placed in person, through Mellow Mushroom’s ordering website or through a separate delivery service.
  2. Describe what happened. Name the affected items and distinguish a preparation issue, missing food, a payment question or a staff interaction. If you are still at the restaurant, ask the team to review the concern while the order and circumstances can be checked.
  3. Request a clear next step. Ask whether the restaurant can correct the order, review the bill or have a manager follow up. Confirm what is actually being offered before assuming a refund, replacement or future credit has been approved.
  4. Request management review if needed. Give the manager a brief account of the first conversation and the remaining issue. Ask who will follow up and how to reference the same case, especially if the manager is unavailable during your initial call.
  5. Use the official guest-feedback route. If the issue remains unresolved, open Store Experience from the contact page. Identify the restaurant, explain the earlier response and describe what still needs attention. Save the acknowledgment and any reply.

A useful summary might say: “I ordered from this location on this date. These items were missing, and the restaurant gave this response when I called. Please review the remaining issue and confirm the next step.” Send the actual order and contact details privately through the official channel.

Mellow Mushroom Order, Gift Card and Visit Questions

Missing items, incorrect preparation or a late order

Call the restaurant named on the confirmation and ask it to check the order record. Identify exactly what is missing or different from the order. For a pickup concern, confirm the location before traveling back; two restaurants in the same area may have different operators and order systems.

For a delayed order, ask whether preparation has begun and request an updated estimate. If you want to change or cancel it, ask what is still possible at that stage. A general feedback submission may not be seen in time to change an order already being prepared.

Orders placed through a delivery platform

If another service accepted the order and payment, review that service’s order-help options as well as contacting the restaurant about food preparation. Keep the platform confirmation and restaurant details together. Ask who will investigate a missing delivery, incorrect charge or proposed refund so the same request is not sent to unrelated teams.

When documenting the concern, separate what the restaurant supplied from what happened during delivery. Give the available facts without assuming which party caused the problem. Retain any photographs or messages that help explain the order’s condition when received.

Website errors or an uncertain checkout

Mellow Mushroom provides a distinct technical-feedback link on its contact page. Describe the selected location, device, browser and step where the error occurred. Include the wording of the error and the approximate time; a screenshot can help if private information is removed.

If checkout appears to fail, check for an order confirmation and contact the restaurant before placing the same order again. Tell the team whether the payment entry is pending or completed. Do not include a card security code or complete payment number in technical feedback.

Gift cards and missing delivery emails

The gift card portal linked by Mellow Mushroom offers digital and physical cards, balance checking and help options. For a gift card purchase problem, keep the purchase confirmation and distinguish a delivery issue from a card-balance or redemption issue.

If a recipient has not received a digital card, check the recipient details and email folders before requesting assistance. If a card will not work at a restaurant, ask staff to explain the error and use the portal’s help route as needed. Keep the full card number and PIN out of public comments.

Offers and Shroom Room messages

Mellow Mushroom’s Shroom Room page describes promotional benefits and signup offers. Check the terms attached to the particular message you received. For an offer that does not apply, record the selected restaurant, date and qualifying items before contacting the relevant team.

Do not assume an offer applies to every ordering channel or can be combined with another promotion. Ask the restaurant or technical-support route to clarify what the offer requires, and retain the original message so the terms can be reviewed.

Catering and dietary questions

For a large order, confirm the restaurant, headcount, collection or delivery time and item quantities before payment. Ask when changes must be finalized and who will handle a same-day question. Record the agreed details so a later scheduling or quantity concern can be compared with the order.

The official contact page links to nutrition information, and the food information page links to plant-based and gluten-free options. Discuss ingredient requirements directly with the restaurant before ordering; a menu category should not be treated as a guarantee about an individual kitchen’s handling.

A public review does not cancel an order or request a refund. Use the restaurant or official feedback channels for action. Keep receipts, payment details, gift card credentials and private contact information out of public posts.

Mellow Mushroom Corporate Office Questions

What address should I use for a corporate inquiry?

The company currently publishes 150 Great Southwest Parkway, Atlanta, GA 30336, in its privacy policy. Follow that policy’s attention line for a privacy request. For restaurant feedback, the official Store Experience form is the more clearly designated route. Confirm the recipient before sending other correspondence.

Is there a verified HR or payroll phone number?

A dedicated public HR or payroll line was not verified for this guide. Employees should use their employer-provided contacts. Applicants should use the official careers page and the instructions for the specific restaurant or position.

Can the corporate office promise a refund?

This directory cannot determine who will approve an adjustment to an individual order. Ask the restaurant or the company handling your payment to explain its review process. Request written confirmation of any refund amount, credit or replacement that is approved.

About Mellow Mushroom

Mellow Mushroom is a pizza restaurant brand associated with Home Grown Industries of GA, Inc. Its official site offers restaurant ordering, catering, gift cards and employment information, while its franchising page describes opportunities for prospective operators. The brand’s restaurants use distinctive designs and offer a range of dining formats.

Related Corporate Office Guides

See our California Pizza Kitchen guide and pizza restaurant corporate office directory for other company contacts.

Why Trust Corporate Office Headquarters?

We checked Mellow Mushroom’s contact directory, published company address, privacy instructions, gift card portal and other official resources on September 11, 2026. Phone information was checked against published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with Mellow Mushroom.

Share Your Mellow Mushroom Review

Which location or ordering service did you use, what happened and how did the team respond? Positive and negative experiences are welcome. Use the form below and describe any later resolution. Omit private documents, payment information and employees’ personal contact details.

1.0
1.0 out of 5 stars (based on 3 reviews)
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Mellow Mushroom Huntsville AL Disappointing Experience

December 27, 2024

Mellow Mushroom, Placed a phone order Dec 26 for an appetizer. Had ordered the pretzels twice beofre and they were burned both times so I asked to please make sure they didn’t overcook them please. So already had bad experience there before. Anyway, we got there and decided to stay and order a pizza as well and just have the App sent to table and added to bill. This apparently confused the bar pickup employee. She was rude, said she didn’t have a to go order, then found it. When I asked if I had to pay for it separately, she gave me a rude “uh huh” shaking her head and raising her eyebrows like that was a stupid question. So I said I’ll just take the to-go item and we wont order pizza. She said “That’s weird but it’s a free country” then walked off mumbling about I was “weird”. A customer at the bar even said she was inappropriate and rude to me as I stood there. When we talked to the manager before leaving, he just said “sorry…at least the pretzels were right”….that’s it. Will Not Go To That Location Again (Providence -Huntsville, AL).

K T

Mellow Mushroom McKinney TX Disappointing

December 3, 2024

Mellow Mushroom, McKinney, Texas. This was our third time to visit, and didn’t say anything the first 2 times, so had to the 3rd time. The whole Place needs attention! But, on this night, No Ranch salad dressing. No Salt. No table napkins, using paper towels from Restroom, last time, there was No toilet tissue in the bathroom or paper towels, but this visit, I didn’t go to Restroom. No straws. this store, restaurant, is running on a skeleton crew, very little help. I travel for work, and my wife and I have eaten at several Mellow Mushrooms in other states. This one, by far, is the worst. It is located in The Historic Downtown McKinney area and could do so much better. Somebody please fix this.

M R B

Mellow Mushroom Poor Customer Service

January 30, 2024

The General Manager called my wife a liar. Never has called me back! I was going out to do some errands and my son called a stated he wanted Mellow Mushroom pizza for his 21st birthday. I changed my plans and went to Mellow Mushroom for my wife and myself to eat lunch and to get a pizza to go. Then we would do our running around after we drop off the food. Got inside of the door and was told it would be 15 to 20 minutes. I had blood clots in my legs, so I stood there for a few minutes. Then I decided that I would sit down. Went over to my right and seat down at a bar table. My wife stood there by me for a few and decided to sit down. So, she grabs a chair and sits down. After 10 minutes or so I asked my wife, do you want a beer? She said we call until our table is called. Went to the bar and ordered a beer for her. We saw people that came in after us get taken to the table. Not once did my name get called to go to the table. Now we were getting a little upset. Now after about 30 minutes total we were offered a menu. I order a water, beer for my wife again, and pretzel bits. My Wife’s beer came over to her within a couple of minutes. I seat there for 15 minutes waiting on my water. Here it finally came. My wife and I just kept looking at the people who came in after us, and were already eating their food. We were told the pretzel bits would be coming out shortly. We order Pizza for us to eat and take home for dinner later and a pizza to go for my son. We also ordered a steak sandwich for my wife. I am leaving out things that happened so this review will not be a page long. We got our pizza and sandwich. We have no teeth. (The pizza comes right out oven to your table, it should burn your toothless mouth) I picked up a slice of pizza and it was not hot. I took a bit, and it was cold. I had my wife take a bite and she said it was cold. She said look at my sandwich and feel it. The darn sandwich was cold. I put my finger in the middle of the sandwich, and I did not even try to pull my finger back. The sandwich looked like a whole bunch of steakems on a bun stuck together. The meat was not even separated to put on the sandwich. I was so upset; I gave my card to my wife as she is requesting a manager. The reason I was so upset was, we got a Mellow Mushroom at 2:15 pm. Our check was cashiered out at 4:00 pm. My wife came to the car and said let’s just go. The B just called me a liar! I asked her if she paid the bill. She told me no. I told her to go back in to settle the tab. She paid the bill and we left. I called on Monday and asked for the store Manager. I was told she was not there, and that he would leave her a message to call me back. I was also advised by the kitchen Manager, that the General Manager was the one that helped my wife out on the problem on Saturday. How did she help? She called my wife a liar and said she took the food out of the oven herself. I called a couple of days later and asked to speak with the General Manager, and she was gone for the day. The same Kitchen Manager was the Manager that I talked to the first time. He advised me that he left her a message to call me and that he would leave it again. I also advised him that If I didn’t hear from her, I would call the corporate store and file a complaint. I also told him I would leave a very bad review if I did not hear from her. No contact to this day. So here is the review. One hour and forty-five minutes later left hungry and very upset. Had to change plans for my sons 21st birthday, because of being at Mellow Mushroom for close to 2 hours. We were given cold food and called a liar. My question to anybody that reads this is, what would you do? All almost a hundred in food ordered and left hungry and with a cold pizza. I have taken many people to Mellow Mushroom for lunch over the years. Really don’t know if we will ever return to a Mellow Mushroom.

D B