Medifast Corporate Office Headquarters

7 comments
Medifast Corporate Office Headquarters
Medifast, Inc.
11445 Cronhill Drive
Owings Mills, Maryland 21117 USA
Corporate Phone Number: 1-410-5818042
Fax Number: 1-410-581-8070
Customer Service Number: 1-800-209-0878
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7 comments:

  1. My experiences with Medifast this morning was not a good one. spoke to a rep. this morning regarding an order that i had placed twice and wanted to delete one order.. i was informed that the order couldn't be cancelled and i would have to pay for it to be shipped back because the policy is that they can cancel an order placed after 59 mins.. there is no such policy on your website which the rep. confirmed.. now, why would u make your customers pick up that cost of shipping something back if this policy is not on your site regarding cancelling an order within 59min of placing it...

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    1. I had a VERY bad experience as well!! I placed an order with Optavia, discovered it takes them 3 weeks to get your shipment to you, went in and canceled my order. TWO weeks later they went into my bank account and stole the money of the amount of the order, $529.79 from me, putting my account in the red and incurring bank fees on my account!! It has now been two weeks and they continue to lie to me about giving it back when they haven’t, lie about their name when I’m talking with a supervisor supposedly, promise to call me back and don’t. I’ve emailed Medifast numerous times where they say they will respond in 24 hours and have never received a response!! I just do not even know what to do!! That is a lot of money to me and they have outright stolen it from me!! THEY ARE CROOKED AS HELL!! I’m going to let the BBB know as well as spread their practices all over social media. I suppose the only thing I can do is sue them and for much more than they have stolen to cover fees and inconvenience!! Best wishes to you!!

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    2. I had a VERY bad experience as well!! I placed an order with Optavia, discovered it takes them 3 weeks to get your shipment to you, went in and canceled my order. TWO weeks later they went into my bank account and stole the money of the amount of the order, $529.79 from me, putting my account in the red and incurring bank fees on my account!! It has now been two weeks and they continue to lie to me about giving it back when they haven’t, lie about their name when I’m talking with a supervisor supposedly, promise to call me back and don’t. I’ve emailed Medifast numerous times where they say they will respond in 24 hours and have never received a response!! I just do not even know what to do!! That is a lot of money to me and they have outright stolen it from me!! THEY ARE CROOKED AS HELL!! I’m going to let the BBB know as well as spread their practices all over social media. I suppose the only thing I can do is sue them and for much more than they have stolen to cover fees and inconvenience!! Best wishes to you!!

      Delete
    3. Optavia went into my account and stole $529.79 after I canceled my order TWO weeks prior!! Now they have been giving me the complete runaround with lies, promises, supposed supervisors ive talked to giving me false names, Medifast not responding to NUMEROUS emails where they say they will respond within 24 hours!! This is a lot of money to me and in fact was all I had when they stole it!! It caused me to have bank fees and forced me to leave my groceries behind I was buying when I was out of food!! I have breast cancer and was upset the meds were causing me to gain weight so I thought I would buy a month of their food instead of groceries, but decided against it when I found out it would take 3 weeks!! I now will have to get an attorney!! I have notified the BBB about them and am going to spread how horrible they are ALL OVER social media!! THEY ARE CROOKS!!!

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  2. My experience with Medifast recently was HORRIBLE. They recently made a "Corporate Policy" change i.e. screw the consumer. Now on automatic orders, instead of sending out an early email that allows you to change or cancel an order, they just go ahead and ship & charge you. THEN, when I called to say I never asked for this order, they say tough luck. They shipped to an old address so when I called to say I can't return it as I don't live there anymore, they are miraculously able to stop the order BUT then they charge me $32! $15 for an order I never wanted and $17 shipping on AN ORDER I NEVER WANTED. If this is the new CEO's idea of customer service, he's a dumbo. Dear Medifast, You just lost a longtime customer FOR LIFE over $32. Nice going.

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  3. Donna Chiesa from N.CA.September 8, 2015 at 6:40 PM

    Medifast stopped the 7 day notification and 3 day notification on automatic sent orders after I purchased an order for a visiting relative. I used Medifast for years BUT Medifast stopped both notifications, never told customers, never received any emails and now to refuse order I do not want nor never had option to refuse or change it, it will cost me $15 Elizabeth A, store rep stated. This is corruption and illegal. I did not order this 2nd order nor did I ever agree on getting charged the 15$ return fee if refused. Medifast has the customer by the balls. Despite my liking Medifast products and using them for years I will be stopping my usage of the products and filing more complaints and informing everyone I know and as much of the public as I can. Dear Medifast you just lost another longtime customer for $15.

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  4. A loyal, 5-year user of the product, I have been alarmed lately at the inclusion of a number of small, nugget-like brown/black lumps in the Chicken and rice soup. These little rocks are clearly inedible, probably rotten corn or peas, but in any event should not be entering the human body. This situation has been present in my last three months of orders, and I can see that this may point to non-existent quality control of the entire product line. Who's checking quality?
    It would probably do well to pass this information on the the FDA.

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