I purchased a bedroom set in 2008 with a lifetime warranty in Sarasota I called about my bedrail that had cracked in which is being held up by lumber. Anyway, they sent a man who took pictures of the cracked bedrail., a week later when I called about the situation someone named remora told me that there was nothing that they could do because in florida a lifetime warranty means seven years. I was told that the vendor of the product is no longer available to get a new bedrail. I spent almost 9 thousand dollars on furniture from kanes because of this lifetime warranty. Which turns out to be untrue. To make a long story short I will not be buying furniture from kanes ever again. Stanley Liberstein 941-720-7011 Venice fla. e-mail [email protected]
I had a couch repaired by your Cassellberry, FL store after I purchased the lifetime warranty. They messed up the repair and now they are not trying to help me.
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