Dyson Corporate Office Headquarters

29 comments
Dyson Corporate Office Headquarters
600 W Chicago Avenue
Suite 275
Chicago, IL  60654
Corporate Phone Number: 1-312-469-5950
Customer Service Number: 1-866-693-9766

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29 comments:

  1. The recall for heaters/cooling fans is being handled very poorly, no consideration for people who are using them for there primary heat, there is no provision to provide a back up heater for the people in the north, where they are needed, NO ONE IS HEARING THE PROBLEM!!!!!!

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  2. I agree with Mr. Zilroy. I sent back my NEW unit that was working properly. I sent the unit back in the original box including the control remote. I received the unit back yesterday, is not working properly and came without the original box and without the control remote. I'm writing a formal letter to corporate office and cc to consumers affairs and I will write my dissatisfaction cyber. This is a very expensive unite and I really need it.

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    1. I too am very disapointed in Dyson on this recall. Sent mine in back in April after being notifed by three different companies of the recall, Dyson being one of them. As of today still has not been returned and after calling once 2 weeks ago they had no record of the item until I gave them shipping numbers and delivery date. they stated 7 to 10 days. Called again today 22 May and again they had no idea where it was.
      After talking to several different departments they told us repairs are taking longer than expected as so many units were returned. Just send me a new replacment already, Calling corporate and notifying BBB and consumer affairs as well.

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    2. Dyson has been a colossal disappointment. Sent product back immediately & for 2 months have tried to get an update from company on status of return. Promised return phone calls 3 times which I never rec'd. Their corporate # does not connect, their 800 # if answered is by one incompetent, ineffective person after the other. Replace w/new heaters should have been the decision if company overwhelmed with returns. SHAME ON DYSON FOR ALLOWING THIS TO HAPPEN. THE INVENTOR'S CRITIQUE OTHER PRODUCTS COMPARED TO HIS DYSONS ARE NOW MEANINGLESS. In the future no matter how fine the product, Dyson will NEVER lure me back as a consumer. NEVER.

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  3. They received my heater fan on May 20 - it is now July 14 and I still have not received it back. They emailed me a few weeks ago that they would send me email updates of all major steps along the way. I responded that I have not received any emails from them on any steps, major or minor. I am now very worried that I will never see it again. I used to think Dyson was the best of the best. This situation is terrible. They have hit rock bottom.

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    1. Same with my vacuum cleaner, I have not received nor gotten a email or response regarding the repair of my machine. I'M FURIOUS! Contacting a attorney. What they are doing to valuable consumers is illegal, i'll make sure I will be well compensated after this MESS!

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  4. I did not sent any recalled product back to Dyson but my 6 months old vacuum cleaner has a problem. All of the sadden the ball/wheel felt apart. There was no hitting, falling, or any reason for that to happen. I called the USA corporate office and explained what happened. They told me that "if you don't clean the filter the wheel will fall". This is an insult to my intelligence. I called the same Chicago headquarters an actual member of the leadership team (this is what she said she was) and what she told me is that she did not sale me the vacuum cleaner and she can't help me. I thought this was a joke. So I called the base office in Malmesbury, United Kingdom this morning. They also cannot help you. After all that strange behavior I decided not to keep a Dyson product in my house anymore. I will return this piece of junk to Best Buy and they can do what they want with the unite. Also I will contact the authorities in the USA to report those misleading business around here.

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  5. Let me start buy saying this was the worst purchase I have ever made. And the worst vacuum I have ever purchased.

    I have been a life long Electrolux vacuum owner. I went into our hometown appliance store to purchase a Dyson having heard and seen so much positive talk about them. Not carrying Dyson they talked me into a Miele vacuum which was OK but my mistake was getting a canister when I really wanted an upright vacuum. We had the Miele for years and needed to replace the vacuum and still hearing so many good things about Dyson I talked my husband into the high end purchase of a Dyson when Sears had a Thanksgiving special on them.

    Well, as my first sentence says, it was the worst vacuum purchase I have ever made in our 36 years of marriage. I don't know what kind of a bowing ball they use in the commercial but my Dyson won't even pick up fluff from the dogs stuffed toys. I literally have to place the head of the vacuum over a leaf in order for it to be sucked up whether the leaf is on a tile floor or a carpet.

    Now I have the dilemma of the vacuum not being able to be pushed down and turn on. Added to that, my appliance store STILL does not service Dysons {hmmm....makes you wonder why they won't} and when I went on your home site they list Tampa Florida as a service place. I live in South Florida and Tampa is about a 3 - 4 hour drive.

    Where does one go to fix this vacuum if you live in Coral Springs Florida?

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  6. DYSON DOES SUCK THE BEST , WAS DOUBLED BILLED TRING FOR WEEKS TO GET REFUND , NO CALL BACKS NO ONE SEEMS TO BE ABLE TO HELP, VERY DISAPPOINTED!!!!!!!!!!.

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  7. I gave my wife a DC40 for Christmas. It stopped picking up after a couple of months.I sent it off per Dyson's repair policy on March 2. to the Schaumburg, Il. service center. It will be day 10 tomorrow, and they have not even looked at it. I am disturbed that Dyson customer service gives a 7 to 10 day turn-around time, and then cannot even meet that commitment. They should be sending out new machines when they get the old ones back and then refurb. them. That is called excellent customer service, which they apparently are not acquainted with. I have a coffee maker that if it broke today, all I would have to do is call them, and they would send me a replacement immediately, yet they seem to still be making money, if Dyson is using that as a reason not to do so. I would have paid to get the thing repaired locally if I had known it was going to be close to a month before I would get it back. I will NEVER buy a Dyson product again, and I will let everyone I know about their crappy vacuums, and the equally bad customer service.

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    1. They are a rotten company, customer service is rotten, they employ silly young girls who are not interested, so what do you expect. The quicker this company goes out of business the better for all concerned.

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  8. I gave my wife a DC40 for Christmas. It stopped picking up after a couple of months.I sent it off per Dyson's repair policy on March 2. to the Schaumburg, Il. service center. It will be day 10 tomorrow, and they have not even looked at it. I am disturbed that Dyson customer service gives a 7 to 10 day turn-around time, and then cannot even meet that commitment. They should be sending out new machines when they get the old ones back and then refurb. them. That is called excellent customer service, which they apparently are not acquainted with. I have a coffee maker that if it broke today, all I would have to do is call them, and they would send me a replacement immediately, yet they seem to still be making money, if Dyson is using that as a reason not to do so. I would have paid to get the thing repaired locally if I had known it was going to be close to a month before I would get it back. I will NEVER buy a Dyson product again, and I will let everyone I know about their crappy vacuums, and the equally bad customer service.

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  9. dyson customer service is terrible. my machine stops working and they want to keep sending me parts to change. it never worked properly. don't buy dyson

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  10. Hunk of junk DC 40...Their so called warranty is misleading..I am furious..!! Spent over $300 in repairs in two months..I am going viral on this..!!

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  11. BUY ANYTHING BUT DYSON - YOU'D BE BETTER OFF WITH A BROOM
    DYSON DOES NOT BACK THIS CRAP THEY SELL..

    GIVE US OUR MONEY BACK NOW

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    1. Totally Agree with you! We have owned 4 Dyson vacs until we bought this defective "Big Ball". It has been shipped back to Kirkland twice, once for repairs, and now for a replacement unit. The replacement unit has not been sent as promised by Dyson. Lies, "mis-speak" and a very expensive vac that has never worked right. Dyson advertises "integrity", however their lack thereof is very apparent when it comes to fulfilling their promises. DO NOT buy a Dyson "Big Ball" is my strongest recommendation.

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    2. I sent my Dyson in for repair since it was under the 5 year warrenty, it has been TWO months and still have not recieved my machine back and customer service will not help me locate my dyson, replace my dyson nor will corporate office contact me back. IM SUING THEY'RE ASS!

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  12. BUY ANYTHING BUT A DYSON

    CALL YOUR ATTORNEY GENERAL AND REPORT THIS CRAP

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  13. I AM A DYSON REPAIR CENTER AND THEY WONT EVEN TALK TO US ON THE PHONE OR PAY THE WARRANTIES. IT HAS BEEN MONTHS SINCE W RECEIVED ANY PAYMENTS FROM THEM AND LAST TIME WE DID IT WAS AFTER MANY DAYS AND HOURS ON THE PHONE AND EMAILS. THEY ARE BY FAR THE WORSE COMPANY TO DEAL WITH AND THE VACUUMS ARE TERRIBLE.

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  14. So angry! They are trying to tell me I bought this hand held 10 years ago!!! They will not help me fix my hand held nor honor any warranty. The CR was short and disinterested. Manager repeated same thing. I am so angry with this. I spent a lot of money on this hand held. It is not working. It keeps shutting off on my. Cleaned emptied and fully charged!

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  15. WILL NEVER BUY AGAIN. WAS TOLD MY PART WAS 3 MONTHS OUT OF WARRANTY- AFTER THE HIGH PRICE- YOU WOULD THINK THEY WOULD HAVE EXCELLENT CUSTOMER SERVICE. WILL BUY A SHARK- IT IS RATED HIGHER- COSTS LESS- I KNOW OF 4 CUSTOMERS THAT DYSON ALREADY LOST!!!

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  16. Put on hold asked to speak to their leadership team, spoke to, Crytal Rivera after have been on hold for 20 minutes! I can play the waiting game too! Dyson advertises a vacumn geared towards pet owners but yet they do NOT support any request by animal shelters for raffle items. I have had a Dyson since they first came out and recommend them to anyone that adopts from my shelter. Guess what Dyson you are loosing about 2000 recommendations per year. Crystal validated that Dyson will not donate anything to animal charities. I am completley disgusted.

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  17. Just called into the local Dyson service centre in Melbourne Victoria with one of my Dyson vacuum cleaners as it is working intermediately when pressing the trigger.
    The dyson is a hand held model.
    They told me it was obsolete and they were not able to have it looked at for repair and tried selling me a new one at a supposedly great price. (When I checked it was at a higher price than a retailer)
    Mr Dyson if you’re going to make throw away products then start charging throw away prices.
    Very poor service and very poor product.

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  18. I reported my Dyson big ball animal and allergy a few weeks ago to customer service for injuring my child! After vacuuming I turned off the vacuum and continued with my daily chores. I heard a scream coming from the next room and walked in to find my 5 year old daughter hysterically crying as she was holding her leg. She pointed to the vacuum and said it burned her. I went to touch the big ball of the vacuum and it was scorching hot! It felt as hot as a heating radiator! My daughter calmed down after a while and after applying ice to her leg, she was ok. I do have kids over my house all the time.... had it been a toddler,I worry the injury would have been more serious! I immediately called dyson to report the incident. I was told by Early (supervisor) to have the vacuum shipped to the service department to the get inspected. I agreed to ship the vacuum for inspection with regards to making sure this does not happen to any other family with small children or pets and made it clear that I absolutely did not want this model back in my home even if it were to be repaired! After two weeks and numerous calls and emails to dyson I was told that the inspection concluded "moisture in the
    Vacuum" and that Dyson is not responsible for water damage. I don't acknowledge ever having any liquid around or near my vacuum. My vacuum is a little over a year old. I can't believe that dyson will not exchange or refund me for this incident! Safety is my main concern and that is the reason why I do not want to have this specific vacuum back in my home. I'm also surprised that there are no safety features regarding over heating. Clearly it's a malfunction of the vacuum if a little moisture can cause this vacuum to over heat to this extent! I have been a loyal customer of dyson for over ten years and own two other dyson vacuums. its hard to believe that dyson would even allow me to have this vacuum returned to my home after injuring my child!

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  19. I have purchased a Dyson V8 Absolute and paid $580 on sale order #:1141831238. With the sale I got 3 extra attachments, which I have yet to receive. I had been writing to Dyson for weeks (6-8 times) now regarding issue I have had with the product I have received.

    First of all the wand to the vacuum looked like it was came from a used vacuum and was scraped and marked up from one end to the other. I mean everywhere, not just one or two marks. And that battery did not run for very long and no matter how long I complained they would not do anything.

    Here are my runtimes per the tools listed bellow.
    Powerful suction mode (motorized head) – 14 minutes run time
    Powerful suction mode (with mini motorized head) - 17 minutes run time
    Powerful suction mode (with Combination tool and crevice tool) - 19 minutes run time
    Max mode - 4 minutes with all tools

    Nothing I did would get me more time with the battery. Nothing I did could get Dyson to take responsibility. I had 5 adopted small children in the home all with medical issue for they all were born addicted to several drugs. Were were in the midst of a large home remodel and we needed to keep the dust down, hence why we purchased the this version of the Dyson and finally broke down to spend this kind of money. Since Dyson would not help, we had to rely on Amazon to buy a replacement battery for $89.99. After shelling out an already high price of $580.00 we had to spend almost another $100 to even get the vacuum to run correctly.

    I have sent pictures to Dyson’s customer service representative email, and NOTHING. I respond asking for more help and they ask for more pictures. Are you kidding me. As always, no one even takes the type in their customer service department to even look at the history of the case and to see what was submitted. They are just to eager to get the case off their desk and quickly just type something and shoot the email off and move on the the next case.

    I have asked several times for a return shipping label for they can have their piece of crap back if they are not going to take responsibility and help me. Nothing. Once again no on is actually reading my emails in their entirety and want to just quickly move on to the next case.

    As much as I LOVE the Dyson V8 Absolute, I would NEVER recommend buying one for if you have issues, you stuck out on that limb my yourself and if you receive a piece of crap, you stuck with the piece of crap no matter what. For I have yet to find anyone with Dyson that is willing to take responsibility to help a customer out. Just bast the buck. The big bucks they charge for their product but not willing to take the time to take care of the same people that helped make them #1 in the market.

    Shame on you Dyson. I think your EGO has our grown the quality of your product or at least your quality control and customer service. For It seams your product is great, but your need to start spending the big dollars your charge your customer on your quality control and customer service. Start giving a dam about those who helped make you the wealthy company and CEO you have become.

    Extremely disappointed Dyson owner,
    Scott



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  20. Dyson has a promotion on their website that if you purchase a Dyson V7 and auto register the product they will send you 3 Free tools. Well I did auto register the V7 and was told by customer service that since I purchased at a retail outlet my purchase did not qualify for the free tool offer. No where on their website did it mention that to obtain the free tool offer you had to purchase directly from their website. Very mis-leading and a disappointment for an other great product!

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  21. What I been posting all over Facebook dyson and their websites
    My dyson vacuum ripped my carpet up first my wife was using in bedrooms ripped some up and we were like ok , but now it has ripped up 3feet or more !! And dyson has told me pretty much sorry about your luck! Talked to the customer service department and I have $4,000 worth of damage and they wanted to get me a discount on a new vacuum supervisor was Jennifer I was on the phone and hold for over a hour and a half! Then was on the phone with a guy in the corporate office named Brian at extension 1226 for 35 minutes got disconnected had to try to get him again and he said claims won’t do anything for you I promise you! But I’ll send it over ASAP wait one or two days for them to call u! Well that was Tuesday and it’s friday now! And I call up can’t get him but gives the secretary the message Oh he has to turn into claims still! I called customer service and explained again and said claims will call in one hour! Well that was 3 hours ago! Don’t buy from them they will not honor anything and I even said how would you feel if my product ruined your property ! And they kinda laughed.... this is what happens when companies think they have the market and dollars signs are more important then customers!!
    I will seek legal help with this!!

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  22. Rotten customer service along with rotten products. Their staff are pig ignorant, and do not give a shit. My advise steer well clear of this company.

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