BJ’s Restaurant & Brewhouse corporate office and headquarters are located at 7755 Center Avenue, Suite 300, in Huntington Beach, California. BJ’s Restaurants, Inc. is a publicly traded, company-owned casual-dining restaurant chain known for deep-dish pizza, Pizookie® desserts, craft beer, takeout, delivery, and catering.
Guests commonly search for the BJ’s corporate address, headquarters phone number, complaint department, restaurant manager, catering support, refund assistance, gift-card help, Premier Rewards support, employment information, or a way to escalate an unresolved dining complaint. This page explains which corporate, restaurant, delivery, rewards, or employment contact is appropriate.
BJ’s Restaurant & Brewhouse Corporate Office Information
- Legal company: BJ’s Restaurants, Inc.
- Restaurant brand: BJ’s Restaurant & Brewhouse
- Corporate headquarters address: 7755 Center Avenue, Suite 300, Huntington Beach, CA 92647, USA
- BJ’s corporate office phone number: 1-714-500-2400
- Guest feedback and complaints: BJ’s official contact form
- Restaurant locator and local phone numbers: Find a BJ’s Restaurant & Brewhouse
- Rewards support email: re*****@************ts.com
- Official website: bjsrestaurants.com
- Stock exchange and ticker: Nasdaq, BJRI
Telephone clarification: The number 1-714-500-2400 is BJ’s Restaurants’ corporate and Investor Relations number. It is not presented as a universal customer-service, reservation, restaurant complaint, catering, refund, delivery, or Human Resources line.
Customer-service clarification: BJ’s does not currently publish one universal public Guest Services telephone number for every consumer concern. Start with the restaurant involved or use the official online contact form.
Facility clarification: The Huntington Beach headquarters is a corporate office. It is not a BJ’s restaurant, public brewery, takeout counter, catering kitchen, gift-card service desk, event-refund counter, lost-and-found department, or guaranteed walk-in complaint office.
How to Contact a Specific BJ’s Restaurant
Most guest concerns should begin with the restaurant where the meal, order, catering service, payment, reservation, or incident occurred.
Use the official BJ’s location directory to find:
- The restaurant’s direct phone number
- Street address and directions
- Current restaurant hours
- Takeout and delivery options
- Reservation availability
- Catering information
- Location-specific menu information
- An accessibility complaint option
Contact the local restaurant for:
- A current dining-room concern
- An incorrect or missing menu item
- Takeout or curbside pickup
- A catering order
- A reservation or waitlist
- Restaurant hours
- A server, bartender, host, or manager interaction
- A restaurant receipt or itemized check
- A local refund or gift-card promise
- A lost item
- Restaurant cleanliness, maintenance, or accessibility
How to Submit a BJ’s Complaint
BJ’s provides an official contact form for guest feedback, questions, complaints, reservations, catering, gift cards, menu concerns, and loyalty-program matters.
Submit feedback to BJ’s Restaurant & Brewhouse
Include:
- The restaurant city and state
- The date and approximate time
- The order type: dine-in, takeout, delivery, catering, or event
- The order, check, or receipt information
- The menu items involved
- The employee’s role or name when known
- The manager’s response
- Previous contact dates
- The reasonable resolution requested
Do not submit the same complaint repeatedly under multiple categories unless BJ’s asks you to do so. Keep screenshots or copies of each message and any confirmation number.
How to Escalate a BJ’s Restaurant Complaint
- Report the problem promptly. Ask the server, bartender, host, takeout employee, or catering contact to correct the issue.
- Ask for the manager on duty. Explain what happened and what resolution is requested.
- Retain supporting information. Keep the receipt, order confirmation, photographs, gift-card promise, delivery record, catering agreement, voucher, and previous messages.
- Contact the restaurant again when necessary. Ask for the general manager if the manager on duty did not resolve the concern.
- Use the official feedback form. Identify the restaurant and describe all prior contacts.
- Request a case or reference number. Use the same number during follow-up.
- Keep a contact log. Record dates, representatives, managers, promised actions, deadlines, and outcomes.
- Call the corporate office for routing when appropriate. Contact 1-714-500-2400, but do not assume the switchboard can directly refund a local restaurant transaction.
- Send concise written correspondence when necessary. Address it to BJ’s Restaurants, Inc., 7755 Center Avenue, Suite 300, Huntington Beach, CA 92647.
Use copies rather than original receipts, gift cards, medical records, or other irreplaceable documents. Do not send food, beverages, or other perishable evidence to headquarters.
Dine-In Service Complaints
A dine-in complaint may involve:
- Excessive waiting
- A missing server
- Drink refills
- Courses arriving in the wrong order
- Cold, overcooked, undercooked, or incorrect food
- Missing utensils or condiments
- An incorrect check
- A tip or payment concern
- An employee or manager interaction
- Cleanliness or maintenance
- An accessibility concern
Ask for a manager before paying or leaving when possible. The restaurant may be better able to inspect the food, review the timing, correct the check, remake the meal, or speak with the employees involved while the visit is still active.
Describe observable behavior accurately. Avoid personal insults, comments about an employee’s appearance, unsupported accusations, or demands that a particular employee be fired, suspended, or publicly identified.
Takeout and Curbside Pickup Complaints
Check the order before leaving the restaurant when practical. Confirm:
- The number of containers
- The entrées and side dishes
- Sauces and dressings
- Beverages
- Utensils and napkins
- Special preparation instructions
- Allergen-related requests
For a missing, incorrect, damaged, or poorly prepared item, contact the restaurant directly and provide the order number, pickup time, item, and requested correction.
Keep photographs and packaging until the restaurant or Guest Relations representative explains whether the item should be retained or discarded.
BJ’s Delivery Order Problems
Delivery may be placed through BJ’s website, the mobile app, or an outside delivery company.
Contact the restaurant when the issue involves:
- Food preparation
- An incorrect menu item
- A missing restaurant item
- Food temperature or quality
- Packaging
- An allergen instruction
Contact the delivery provider when the issue involves:
- The driver’s location
- Delivery instructions
- A delivery-service fee
- A delivery-platform promotion
- The driver leaving the order at the wrong address
- A platform-issued refund or credit
Some complaints require participation by both the restaurant and delivery provider. Determine which company processed the payment before requesting a refund.
BJ’s Catering Complaints and Cancellations
BJ’s offers catering pickup and delivery. Catering questions should begin with the restaurant responsible for preparing the order.
Contact the restaurant manager for:
- Placing or modifying an order
- Confirming quantities and serving sizes
- Delivery timing
- Missing trays, utensils, plates, napkins, or serving items
- Incorrect food
- A canceled event
- A refund or credit request
BJ’s currently states that catering orders canceled less than two hours before the pickup or delivery time may be subject to a 50% cancellation fee. Larger or customized orders may use additional terms.
Keep the catering confirmation, receipt, order list, delivery record, photographs, and manager’s written promises.
Refund and Billing Complaints
For a refund or billing complaint, retain:
- The itemized restaurant check
- The payment-card receipt
- The online order confirmation
- The catering or event agreement
- The voucher or ticket
- The gift-card receipt
- The refund promise
- The date and name or role of each person contacted
Ask whether the expected correction is:
- A voided transaction
- A partial refund
- A full refund
- A gift card
- A loyalty credit
- A promotional replacement
A voided or refunded card transaction may require additional posting time from the financial institution. Ask for written confirmation or a refund reference when available.
Do not publicly post a full card number, bank information, receipt barcode, authorization code, or unredacted card statement.
Beer Dinner, Event, and Voucher Complaints
For a prepaid dinner, beer event, ticket, reservation, or voucher:
- Keep the purchase confirmation
- Review the cancellation terms
- Contact the hosting restaurant
- Record when the cancellation was requested
- Ask whether the refund must be processed locally or centrally
- Request a case or transaction number
Do not assume that canceling a table reservation automatically cancels or refunds a separately purchased voucher, subscription, event ticket, or Beer Club product.
BJ’s Gift Cards
BJ’s sells physical and electronic gift cards. BJ’s states that its gift cards do not expire and that it does not deduct non-usage fees from outstanding balances.
For a gift-card concern, keep:
- The purchase receipt
- The purchaser’s email confirmation
- The delivery email for an eGift card
- The card number and PIN privately
- The restaurant and transaction where redemption failed
- The remaining balance shown
Do not publish the complete gift-card number, PIN, barcode, or balance screenshot.
A Beer Club gift subscription or promotional voucher may use different terms and should not automatically be treated as an ordinary BJ’s gift card.
BJ’s Premier Rewards PLUS Help
BJ’s Premier Rewards PLUS members earn points on eligible purchases. Taxes, gratuities, alcoholic beverages, gift cards, Beer Club purchases, and other excluded transactions may not earn points.
- Rewards information: BJ’s Premier Rewards PLUS
- Rewards terms: Premier Rewards PLUS terms
- Rewards support email: re*****@************ts.com
For missing points or account problems, keep:
- The receipt
- The restaurant
- The transaction date
- The account email and phone number privately
- The points expected
- The reward or offer involved
- A screenshot of any error
Do not publish the account password, verification code, full receipt, date of birth, or private contact information.
Menu Requests and Discontinued Items
Guests may use the official contact form to request that BJ’s restore a discontinued entrée, soup, beverage, dessert, or promotion.
Include:
- The menu item’s name
- The restaurant or region
- How often it was ordered
- Whether an acceptable substitute is available
- Any dietary reason the item was especially useful
A request does not guarantee that BJ’s will restore an item. Menu decisions can depend on ingredient availability, sales, preparation requirements, regional demand, restaurant equipment, and seasonal planning.
Food Allergy and Dietary Questions
BJ’s publishes nutritional and allergen information for guests:
Tell the server and restaurant manager about a serious allergy before ordering. Ask whether the restaurant can accommodate the request and whether substitutions, shared equipment, fryers, utensils, preparation surfaces, or test-menu items affect the risk.
An online guide cannot guarantee that cross-contact will never occur. Contact emergency services immediately for a serious allergic reaction.
Food Quality, Illness, and Safety Complaints
Report a potentially unsafe, contaminated, undercooked, spoiled, or foreign-object concern to the manager immediately.
When safe, keep:
- The receipt
- The remaining food
- The packaging
- Photographs
- The restaurant, date, and time
- The items consumed
- The names of people who ate the same items
- Medical instructions or reports privately
Do not continue consuming questionable food merely to document the complaint. Seek appropriate medical care when needed. A serious food-safety concern may also be reported to the local health department.
Do not publish private medical records, diagnoses, dates of birth, insurance information, or photographs of another guest.
Restaurant Cleanliness and Maintenance Complaints
Report an active cleanliness, restroom, pest, spill, broken fixture, heating, cooling, plumbing, or sanitation issue to the manager while it can be inspected.
Document:
- The restaurant location
- The area involved
- The date and approximate time
- Whether an employee was notified
- The manager’s response
- Photographs when safe and appropriate
Contact emergency services for a fire, crime in progress, serious injury, or other immediate danger.
Accessibility Questions and Complaints
Individual BJ’s location pages provide an ADA complaint option. Guests may also report accessibility concerns through the official contact form.
An accessibility concern may involve:
- Accessible parking
- Entrances or pathways
- Seating
- Restrooms
- Service animals
- Communication assistance
- Website or mobile-app access
- Another disability-related accommodation
Identify the restaurant, date, requested accommodation, response received, and whether the concern remains unresolved. Do not publish another person’s disability or medical information.
BJ’s Employment and Human Resources
BJ’s does not prominently publish one general public Human Resources phone number for every restaurant, applicant, and employee concern. The corporate number should not be described as a verified direct HR, payroll, benefits, W-2, or employee-relations line.
- Restaurant and corporate careers: BJ’s Restaurants careers
- Restaurant Support Center careers: BJ’s corporate opportunities
- Corporate routing: 1-714-500-2400
- Current employees: Use the manager, Human Resources, payroll, benefits, employee-relations, or reporting resources supplied internally by BJ’s.
Applicants should verify that a position appears on the official careers site before providing sensitive personal information.
Do not send a Social Security number, bank information, identification document, password, verification code, or payment to an unverified recruiter.
BJ’s Restaurants Ownership, Leadership, and Operating Status
BJ’s Restaurants, Inc. is an active publicly traded restaurant company.
- Legal company: BJ’s Restaurants, Inc.
- State of incorporation: California
- Stock exchange and ticker: Nasdaq Global Select Market, BJRI
- Parent company: None
- Chief Executive Officer and President: Lyle D. Tick
- Brand President: Monika Saxena
- Chief Financial Officer: J. Todd Wilson
- Chief Operating Officer: Christopher P. Pinsak
- Chief People Officer: Jen A. Jaffe
- Headquarters: Huntington Beach, California
- Operating status: Active
- Latest reported restaurant count: 219 restaurants in 31 states as of May 5, 2026
- Restaurant ownership: Company-owned
BJ’s opened its first restaurant in Orange County, California, in 1978 as a sit-down pizzeria. The company introduced its proprietary craft-beer program and larger-format BJ’s Restaurant & Brewhouse concept in 1996.
BJ’s Restaurant & Brewhouse Is Not BJ’s Wholesale Club
BJ’s Restaurant & Brewhouse and BJ’s Wholesale Club are separate companies.
- BJ’s Restaurants, Inc.: Casual-dining restaurant company headquartered in Huntington Beach, California; Nasdaq ticker BJRI
- BJ’s Wholesale Club Holdings, Inc.: Membership warehouse-club retailer headquartered in Marlborough, Massachusetts; New York Stock Exchange ticker BJ
For warehouse-club membership, grocery, gas, tires, optical, online retail orders, or BJ’s One Mastercard questions, visit BJ’s Wholesale Club Corporate Office Headquarters.
Do not contact BJ’s Restaurants about a BJ’s Wholesale Club membership or order, and do not contact BJ’s Wholesale Club about a BJ’s Restaurant meal, catering order, gift card, or Premier Rewards account.
BJ’s Restaurant & Brewhouse Reviews and Complaints
Current visible CorporateOfficeHeadquarters.com reader submissions include individual experiences involving:
- A Pembroke Pines catering order with a complaint about food presentation and the alleged manager response
- A Fresno dining experience involving delays, drink refills, meal timing, server attention, and intervention by the general manager
- A delayed refund involving a prepaid beer-dinner voucher
- Positive feedback about the Beavercreek location combined with requests to restore removed menu items
- A negative server interaction paired with praise for a manager who responded to the complaint
These are individual reader-submitted accounts and have not been independently verified by CorporateOfficeHeadquarters.com. They do not establish that every BJ’s restaurant, manager, employee, catering order, event, refund, or Guest Relations interaction has the same characteristics.
Outcomes may vary according to the restaurant, order type, receipt, manager, payment method, event terms, delivery provider, supporting documentation, and how promptly the concern is reported.
BJ’s Competitors and Related Restaurant Companies
BJ’s competes with casual-dining restaurants, sports bars, brewpubs, pizza restaurants, steak and seafood chains, delivery providers, and local independent restaurants.
- Applebee’s Corporate Office Headquarters
- Chili’s Corporate Office Headquarters
- Olive Garden Corporate Office Headquarters
- The Cheesecake Factory Corporate Office Headquarters
- Yard House Corporate Office Headquarters
Other competitors include Gordon Biersch, Buffalo Wild Wings, California Pizza Kitchen, Yard House, local brewpubs, and independent casual-dining restaurants.
BJ’s Restaurant & Brewhouse Corporate Office FAQs
Where is BJ’s Restaurant & Brewhouse headquarters?
BJ’s Restaurants, Inc. is headquartered at 7755 Center Avenue, Suite 300, Huntington Beach, CA 92647.
What is BJ’s corporate office phone number?
The BJ’s Restaurants corporate number is 1-714-500-2400.
What is the BJ’s Restaurant customer-service phone number?
BJ’s does not currently publish one universal public Guest Services telephone number for every concern. Contact the restaurant involved through the official location directory or use the BJ’s online contact form.
How do I complain to BJ’s corporate office?
Start with the restaurant manager. If the concern remains unresolved, submit the official contact form, retain the confirmation and prior contact history, and request higher-level review. The corporate number may be used for routing when ordinary support has not identified the appropriate department.
How do I find the phone number for a BJ’s restaurant?
Use the official BJ’s location directory. Each restaurant page lists its address, direct telephone number, hours, ordering options, catering, reservations, and accessibility complaint route.
How do I report a bad dining experience?
Ask for the manager while still at the restaurant when possible. Keep the itemized check and identify the date, time, server or department, menu items, manager response, and requested resolution.
How do I complain about a BJ’s takeout order?
Call the restaurant that prepared the order. Provide the order number, pickup time, incorrect or missing item, photographs, and requested replacement or refund.
How do I complain about a BJ’s delivery?
Contact the restaurant for food-preparation and missing-item concerns. Contact the delivery platform for driver, delivery-location, service-fee, or platform-credit issues. Both companies may need to review the order.
How do I contact BJ’s catering?
Use the restaurant locator and call the local restaurant responsible for the catering order. Ask to speak with a manager.
Can I cancel a BJ’s catering order?
Contact the restaurant immediately. BJ’s currently states that a cancellation less than two hours before pickup or delivery may be subject to a 50% cancellation fee.
How do I request a BJ’s refund?
Start with the restaurant or company that processed the payment. Keep the receipt, order confirmation, event voucher, gift-card record, and any written refund promise.
Do BJ’s gift cards expire?
BJ’s currently states that its gift cards do not expire and do not carry non-usage fees.
How do I report missing BJ’s rewards points?
Keep the receipt and email re*****@************ts.com. Include the restaurant, transaction date, account information privately, and the points or reward expected.
Where can I find BJ’s allergen information?
Use BJ’s official allergen and nutritional guides. Guests with serious allergies should also inform the restaurant staff and manager before ordering.
How do I report food poisoning or unsafe food?
Contact the restaurant manager, preserve the receipt and relevant food when safe, seek medical attention when needed, and consider contacting the local health department.
Who owns BJ’s Restaurant & Brewhouse?
BJ’s Restaurants, Inc. is publicly traded on Nasdaq under the ticker BJRI. It does not have a corporate parent company.
Who is the CEO of BJ’s Restaurants?
Lyle D. Tick is Chief Executive Officer and President of BJ’s Restaurants, Inc.
Who is the President of the BJ’s brand?
Monika Saxena is Brand President of BJ’s Restaurants.
How many BJ’s restaurants are there?
BJ’s reported 219 restaurants in 31 states as of May 5, 2026. The count can change as restaurants open or close.
Are BJ’s restaurants franchised?
BJ’s states that all of its current restaurants are company-owned.
Is BJ’s Restaurant the same as BJ’s Wholesale Club?
No. BJ’s Restaurants, Inc. and BJ’s Wholesale Club Holdings, Inc. are separate public companies with different headquarters, businesses, websites, stock symbols, and customer-support systems.
Does BJ’s publish a public Human Resources number?
A universal public HR number was not verified. Applicants should use the official careers website. Current employees should use their internal manager, Human Resources, payroll, benefits, or employee-relations resources.
Can I visit the Huntington Beach headquarters with a complaint?
Do not assume the corporate office accepts walk-in dining complaints, food returns, gift-card issues, lost-property reports, or refund requests. Contact the restaurant and official feedback route first.
Official BJ’s Restaurant & Brewhouse Resources
- Official BJ’s Restaurants website
- BJ’s contact and feedback form
- BJ’s restaurant locator
- BJ’s current menu
- BJ’s catering FAQ
- BJ’s allergen and nutritional guides
- BJ’s gift cards
- BJ’s Premier Rewards PLUS
- BJ’s Premier Rewards PLUS terms
- BJ’s frequently asked questions
- BJ’s Restaurants careers
- BJ’s Restaurants Investor Relations
- BJ’s executive leadership
- BJ’s privacy information
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes corporate addresses, headquarters phone numbers, ownership and leadership information, facility distinctions, complaint routes, escalation guidance, and reader-review information for major companies and consumer brands.
For this BJ’s Restaurant & Brewhouse page, we reviewed current SEC filings, the verified corporate address and telephone number, current leadership, restaurant count, company-owned operating model, official consumer contact form, location pages, catering guidance, rewards support, gift-card information, allergen resources, careers information, Investor Relations contacts, and the themes visible in current reader submissions.
CorporateOfficeHeadquarters.com is an independent information and review website and is not operated by BJ’s Restaurants, Inc., BJ’s Restaurant & Brewhouse, BJ’s Wholesale Club, any restaurant, delivery provider, gift-card provider, brewery, employee, or payment processor.
Page Update Note
This page was updated on July 27, 2026 to verify BJ’s Restaurants’ Huntington Beach headquarters address and corporate phone number; clarify that the corporate number is not a universal Guest Services or Human Resources line; add local restaurant, contact-form, takeout, delivery, catering, refund, voucher, gift-card, rewards, allergy, food-safety, accessibility, employment, and escalation guidance; distinguish BJ’s Restaurant & Brewhouse from BJ’s Wholesale Club; update ownership, stock information, leadership, company-owned operating status, and the latest reported restaurant count; summarize current visible review themes; preserve attachment ID 60523 and the exact existing image details; refine relevant restaurant-company internal links; and address the supplied QueryHunter corporate-office, headquarters, address, phone-number, BJ’s Restaurant, BJ’s Brewhouse, and BJ’s Restaurants, Inc. searches.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with BJ’s Restaurants, Inc., BJ’s Restaurant & Brewhouse, BJ’s Wholesale Club, any BJ’s restaurant, brewery, manager, employee, delivery platform, catering provider, gift-card provider, loyalty-program provider, payment processor, financial institution, medical provider, health department, or government agency.
This page is provided for informational, review, rating, feedback, and complaint purposes only. It is not legal, medical, food-safety, allergy, nutritional, financial, employment, alcohol, gift-card, refund, or consumer-rights advice.
Corporate addresses, telephone numbers, executive roles, restaurant counts, menus, prices, promotions, catering fees, gift-card terms, rewards rules, allergen information, delivery providers, restaurant hours, and complaint routes can change. Verify important details through BJ’s, the restaurant involved, the ordering or delivery provider, current program terms, or an appropriate professional.
Share Your Experience
Have you contacted a BJ’s server, restaurant manager, general manager, catering representative, delivery provider, rewards team, gift-card representative, Human Resources contact, official feedback team, or corporate office? Share your experience below and identify the restaurant city and state, general issue, contact route used, and whether the concern was resolved.
Please do not publish a full receipt, order number, gift-card number or PIN, loyalty-account information, payment-card details, bank information, password, verification code, home address, private telephone number, personal email address, medical record, allergy diagnosis, future work schedule, or private employee information.
Comments containing spam, threats, discriminatory material, doxxing, impersonation, unsupported criminal accusations, demands for retaliation against an identified employee, confidential correspondence, or sensitive personal information may be edited, withheld, or removed. Describe firsthand experiences accurately and distinguish documented events from opinions, assumptions, and information received from another person.
