Guests may search for the Best Western corporate office, Best Western headquarters, Best Western corporate phone number, Best Western head office, or Best Western main office when they need help with a reservation, cancellation, refund, disputed hotel charge, missing receipt, room complaint, Best Western Rewards account, cleanliness concern, safety issue, accessibility request, or unresolved complaint involving a Best Western-branded hotel.
This page provides the current Best Western corporate address, BWH Hotels headquarters phone number, reservations and Customer Care contacts, Rewards and gift-card assistance, complaint-escalation steps, ownership and leadership information, reader-review themes, related hotel corporate office pages, and answers to frequently asked questions.
Best Western Corporate Office and Headquarters Contact Information
- Corporate Organization: BWH Hotels
- Legal Entity: Best Western International, Inc.
- Best Western Corporate Address: 6201 N. 24th Parkway, Phoenix, AZ 85016
- Best Western Corporate Phone Number: 1-602-957-4200
- Best Western Reservations, Changes and Cancellations: 1-800-780-7234, available 24 hours a day
- Best Western Customer Care and Guest Complaints: 1-800-528-1238
- Customer Care Hours: Monday–Friday, 7 a.m.–8 p.m. MST; Saturday–Sunday, 7 a.m.–5 p.m. MST
- Best Western Rewards Customer Service: 1-800-237-8483
- Rewards Support Hours: Monday–Sunday, 5 a.m.–10 p.m. MST
- Best Western Gift-Card Assistance: 1-877-227-3288
- President and Chief Executive Officer: Larry Cuculic
- Board Chairman: Stephen Wahrlich
- Official Website: BestWestern.com
- Official Customer Service Page: Best Western Customer Service
- Official Guest Feedback Form: Contact Best Western Customer Care
The Phoenix headquarters handles corporate administration, brand strategy, hotel membership, marketing, technology, reservations infrastructure, loyalty programs, quality standards, development and other BWH Hotels functions. It is not the front desk or billing office for an individual Best Western hotel.
For a current stay, room problem, hotel charge, missing receipt or local employee complaint, begin with the hotel where the stay occurred. Use Best Western Customer Care if hotel management does not resolve the concern or if you need the complaint documented and forwarded for further review.
Best Western Hotels & Resorts Headquarters in Phoenix, Arizona
Best Western Hotels & Resorts headquarters is located at 6201 N. 24th Parkway in Phoenix, Arizona. This address is also associated with BWH Hotels, the global hospitality enterprise that includes Best Western Hotels & Resorts, SureStay Hotels and WorldHotels.
People searching for Best Western HQ Phoenix, Best Western corporate headquarters, Best Western head office, Best Western hotels head office, Best Western main office or Best Western hotels corporate office are generally looking for this Phoenix location.
The verified Best Western corporate number is 1-602-957-4200. This is a headquarters number and should not be confused with the reservations, Customer Care or Rewards phone numbers.
Best Western Plus Corporate Office Information
Best Western Plus is a hotel brand within Best Western Hotels & Resorts. It does not have a separate Best Western Plus corporate headquarters.
Corporate matters involving Best Western Plus generally route through BWH Hotels headquarters in Phoenix. A complaint involving a particular Best Western Plus property should normally begin with that hotel’s front desk or general manager and then be escalated to Best Western Customer Care if necessary.
The same distinction applies to Best Western Premier, Executive Residency by Best Western, BW Premier Collection, BW Signature Collection and other brands within the BWH Hotels portfolio.
Best Western Hotels Are Independently Owned and Operated
Best Western-branded hotels are generally independently owned and operated. Best Western International provides brand systems, reservations, marketing, Rewards, standards, technology and related support, but it does not own, manage or control every hotel carrying a Best Western name.
This structure affects complaint handling. A local property may control:
- Guest billing and receipts
- Incidental and damage charges
- Local cancellation decisions
- Room assignments and upgrades
- Refund approvals
- Housekeeping and maintenance
- Employee supervision
- Parking, pet, deposit and amenity policies
- Lost-and-found property
Best Western Customer Care can document feedback, route a complaint to the hotel and review certain brand-level concerns. However, a refund, charge reversal, points adjustment, travel credit or other compensation is not guaranteed.
Choose the Correct Best Western Contact Number
Best Western Reservations, Changes and Cancellations
Call 1-800-780-7234 for help making, changing or canceling a Best Western reservation. Reservation assistance is available 24 hours a day.
Keep the confirmation number, guest name, hotel location, arrival and departure dates, rate terms and payment information available. Do not post the complete confirmation number or payment details publicly.
Best Western Customer Care and Hotel Complaints
Call Best Western Customer Care at 1-800-528-1238 for guest feedback and unresolved hotel complaints. Best Western also provides an official online feedback form.
Customer Care may ask whether hotel management was contacted first. Include the hotel name and address, stay date, confirmation number, room issue, manager’s response and requested resolution.
Best Western Rewards Support
Call 1-800-237-8483 for Best Western Rewards account access, missing points, password help, award questions, elite status, account updates and redemption assistance.
For missing points, keep the hotel folio, Rewards number, stay dates and booking channel. Some reservations made through third-party travel sites may not earn points under the same terms as eligible direct bookings.
Best Western Gift-Card Support
Call 1-877-227-3288 for Best Western gift-card customer service, card balances and eligible gift-card reservations.
Keep the gift card and purchase receipt. Do not post a complete gift-card number, security code, barcode or balance screenshot in a public review.
Best Western Corporate Office
Call 1-602-957-4200 for appropriate corporate matters involving BWH Hotels or Best Western International. Routine reservation changes, room complaints, Rewards issues and property billing concerns should use the specialized support numbers above.
What to Have Before Contacting Best Western Corporate Office
- Hotel name, city, state and street address
- Guest name shown on the reservation
- Confirmation number, shared only through a verified private channel
- Check-in and checkout dates
- Booking channel, such as BestWestern.com, the hotel, Expedia, Booking.com or a travel agent
- Rate type and cancellation terms
- Receipt, folio or billing statement
- Best Western Rewards number, when relevant
- Names or positions of hotel employees contacted
- Dates and approximate times of conversations
- Photos of cleanliness, maintenance, pest, damage, safety or accessibility concerns
- Copies of emails, cancellation confirmations and prior responses
- A concise timeline of the problem
- The specific resolution requested
Cover payment-card numbers, home addresses, complete confirmation numbers, Rewards credentials, room-access information and other private details before uploading documents or photographs.
How to File a Complaint With Best Western
- Report the problem during the stay. Contact the front desk or manager while the hotel still has an opportunity to inspect the room or correct the issue.
- Ask for the general manager. Property-level billing, cleanliness, service and maintenance complaints should normally be reviewed by local management first.
- Keep documentation. Save the receipt, confirmation, photos, names, dates and written hotel response.
- Contact Best Western Customer Care. Call 1-800-528-1238 or submit the official guest feedback form.
- Request a case or reference number. Save it with the date, representative’s name and promised next step.
- State the requested resolution. Examples include a bill correction, refund review, room-charge review, Rewards adjustment, management follow-up, apology, maintenance inspection or brand-standard review.
- Request escalation when necessary. Ask whether the complaint can be reviewed by a supervisor, brand representative, district contact, quality team or other appropriate department.
- Use outside resources when appropriate. Depending on the issue, this may include the booking provider, payment-card issuer, health department, fire or building authority, state consumer-protection office or legal counsel.
A corporate office complaint is easier to review when it is factual, chronological and focused on the unresolved issue. Avoid including unrelated grievances or unsupported accusations.
Best Western Corporate Office Complaints Phone Number
The primary Best Western corporate office complaints phone number for guest concerns is Customer Care at 1-800-528-1238.
The Phoenix corporate number, 1-602-957-4200, is the Best Western headquarters phone number. It is not the best first route for an ordinary reservation, room, billing, Rewards or refund complaint.
Best Western Reservation Cancellation and No-Show Complaints
Best Western cancellation requirements vary by hotel, rate plan, booking channel and travel date. The applicable deadline and penalty should appear during booking and in the confirmation.
A guest who does not cancel within the stated deadline may be charged for one night. A prepaid, advance-purchase or minimum-stay reservation may have different or stricter terms.
If a flight cancellation, illness, weather event or other unexpected situation prevents travel:
- Contact the hotel and reservations department as soon as possible.
- Ask whether the dates can be changed or a credit can be issued.
- Keep airline cancellation notices and other supporting records.
- Request written confirmation of the hotel’s decision.
- Check any travel-insurance or credit-card trip protection benefits.
- Contact the third-party booking provider if it processed the reservation.
An unexpected travel disruption does not automatically cancel the agreed hotel terms, but the hotel or booking provider may choose to approve an exception.
How to Request a Best Western Refund
Refund responsibility depends on the property, reservation type, booking channel, payment processor and reason for the request.
For a direct hotel charge:
- Contact the hotel and request an itemized folio.
- Identify the charge or night being disputed.
- Ask the general manager for a written decision.
- Contact Best Western Customer Care if the hotel does not respond or the matter remains unresolved.
For a reservation made through Expedia, Hotels.com, Booking.com, Priceline, a credit-card travel portal or another third party, that booking provider may control the cancellation and refund.
If a charge appears unauthorized or inconsistent with the reservation agreement, contact the hotel first and then ask the card issuer about applicable dispute rights. Filing a payment dispute does not guarantee that the charge will be reversed.
Best Western Billing, Receipt and Extra-Charge Complaints
Best Western states that guest billing and receipt information is accessible to the individual hotel. Contact the property directly for:
- Missing or incorrect receipts
- Duplicate room charges
- Incidental holds
- Parking or pet fees
- Damage or smoking charges
- Missing-item charges
- Taxes and resort fees
- Deposit questions
- Refund status
For a disputed damage or missing-item charge, request the written hotel policy, itemized amount and any inspection report or photographs supporting the charge. Respond in writing with your own records and request management review.
A pending card authorization may be different from a completed charge. Ask the hotel and card issuer whether the amount is pending, settled, released or reversed.
Best Western Cleanliness, Pest and Bedbug Complaints
Report a cleanliness or pest concern to the front desk immediately. Ask the manager to inspect the room and document what was found.
Useful records may include:
- Photographs or video
- Room number, shared privately
- Date and time reported
- Names or positions of hotel representatives
- Whether another room was offered
- Whether the property inspected the room
- Receipts for reasonable documented expenses
If the issue involves a serious sanitation or public-health concern and hotel management does not respond appropriately, contact the local health department or other applicable authority.
Do not publish medical records, photographs of bites tied to identifying information, room-access details or private information about hotel employees or other guests.
Best Western Hotel Safety and Maintenance Complaints
Hotel safety complaints may involve exposed wiring, broken locks, fire hazards, damaged furniture, unsafe railings, nonworking smoke alarms, flooding, blocked exits, sharp objects, defective appliances or another condition that could cause injury.
Do not touch exposed wiring or attempt an unsafe repair. Leave the affected area, notify hotel management and contact emergency services or the appropriate local authority when there is an immediate danger.
Take photographs only when it is safe to do so. Ask the hotel to document the condition, move you to a safe room and provide a written response.
Best Western Accessibility Complaints
Contact the individual hotel before arrival when you need an accessible room, lower peephole, roll-in shower, mobility assistance, accessible parking, service-animal accommodation, communication aid or another specific feature.
Ask the hotel to confirm the requested feature in writing. A general website amenity description may not contain enough detail for a particular accessibility need.
Best Western also provides a web accessibility form for difficulty using BestWestern.com. A complaint about a physical hotel feature should be reported to the hotel manager and Customer Care.
Best Western Third-Party Booking Problems
If the reservation was made through an online travel agency, employer portal, credit-card travel site or traditional travel agent, that company may control:
- Changes and cancellations
- Prepaid charges
- Refund processing
- Travel credits
- Guest-name corrections
- Confirmation information
Ask the booking provider for both its own confirmation number and the hotel’s confirmation number. Keep both until the stay and all related charges are complete.
If the hotel cannot locate the reservation, contact the booking provider while you are at the property and ask it to communicate directly with the hotel.
Best Western Rewards, Missing Points and Account Complaints
Contact Best Western Rewards at 1-800-237-8483 for account access, missing points, status, award nights, redemptions and promotional offers.
For a missing-points request, keep:
- Rewards membership number
- Hotel folio
- Stay dates
- Hotel name and location
- Booking channel
- Promotion registration confirmation
- Screenshots of the account activity
Do not post a Rewards account number, password, verification code, full receipt or future travel plans in a public comment.
Best Western Reviews and Complaints
The reviews currently visible on CorporateOfficeHeadquarters.com include complaints about reservation flexibility, denied refunds, ants, alleged bedbug bites, dust, a nonworking Jacuzzi, a reportedly wet or soiled bed, partial compensation, maintenance problems, possible exposed electrical wiring, sharp objects in carpeting, lack of luggage assistance and a disputed pillow charge.
One reviewer described being unable to shift a reservation after a flight cancellation and being treated as a no-show. Another reported cleanliness, pest and amenity concerns at a Washington property.
A separate guest alleged that a hotel bed had a wet or soiled area and objected to receiving only a partial refund. Another reviewer reported possible electrical and maintenance hazards at a Missouri hotel. A fifth disputed an additional $50 charge described as relating to a pillow.
These reviews represent individual experiences and allegations. CorporateOfficeHeadquarters.com does not independently verify every room condition, pest report, safety allegation, hotel conversation, billing decision or refund request submitted in a public review.
A useful Best Western review identifies the hotel city, approximate stay date, reservation type, general problem, hotel-management response, Customer Care route used, requested resolution and whether the issue was resolved.
About Best Western and BWH Hotels
Best Western began in 1946 as a hotel referral network based on cooperation among independent hotel owners. The organization has since grown into a global hospitality enterprise serving travelers across numerous hotel categories and destinations.
BWH Hotels includes three principal hotel companies:
- Best Western Hotels & Resorts
- SureStay Hotels
- WorldHotels
The portfolio includes traditional, premium, boutique, collection, economy, extended-stay and luxury hotel concepts.
Who Owns Best Western?
Best Western International, Inc. is a privately held Arizona corporation. BWH Hotels operates through a member-owned model in which participating hotel owners have a voice in the organization.
There is no publicly traded parent company or Best Western stock symbol. Individual Best Western-branded hotels are commonly owned by independent hotel companies or local ownership groups.
Best Western does not own every hotel property that displays its name. The identity of a hotel’s legal owner or management company may appear on the receipt, registration card, local business records or property-specific privacy notice.
Best Western Leadership
Larry Cuculic is president and chief executive officer of BWH Hotels. He assumed the CEO role in December 2021 after previously serving as senior vice president, general counsel and corporate secretary.
Stephen Wahrlich is the current chairman of the BWH Hotels board.
The executive leadership team oversees global brand strategy, hotel operations support, technology, marketing, loyalty programs, finance, legal affairs, development, human resources and other corporate functions.
Best Western Competitors and Related Corporate Office Pages
Best Western competes with major hospitality companies and hotel brands serving economy, midscale, upscale, extended-stay, business and leisure travelers.
- Hilton Corporate Office
- Marriott Corporate Office
- Choice Hotels Corporate Office
- Holiday Inn Corporate Office
- Wyndham Corporate Office
- Hyatt Corporate Office
- Hampton Inn Corporate Office
- Comfort Inn Corporate Office
Official Best Western and Consumer Resources
- Best Western Official Website
- Best Western Customer Service
- Best Western Customer Care Feedback Form
- Best Western Rewards Customer Service
- Best Western Gift-Card Help
- Best Western Privacy Policy
- About BWH Hotels
- Best Western Customer Service, Reviews and Complaints on CSN
- USAGov Company and Service Complaint Guidance
- State Consumer Protection Offices
Frequently Asked Questions About Best Western Corporate Office
Where is the Best Western corporate office?
The Best Western corporate office and BWH Hotels headquarters are located at 6201 N. 24th Parkway, Phoenix, AZ 85016.
What is the Best Western corporate phone number?
The Best Western corporate phone number is 1-602-957-4200.
What is the corporate number for Best Western?
The Best Western corporate number is 1-602-957-4200. Reservations and Customer Care use separate toll-free numbers.
What is the Best Western customer-service number?
Best Western Customer Care can be reached at 1-800-528-1238. For reservations, changes or cancellations, call 1-800-780-7234.
What is the Best Western corporate office complaints phone number?
For a guest complaint, call Best Western Customer Care at 1-800-528-1238. Contact the hotel manager first when the problem involves a particular property.
Where is Best Western Hotels & Resorts headquarters?
Best Western Hotels & Resorts and BWH Hotels are headquartered in Phoenix, Arizona, at 6201 N. 24th Parkway.
Is Best Western Plus headquartered somewhere else?
No. Best Western Plus is a Best Western Hotels & Resorts brand. Corporate matters route through BWH Hotels headquarters in Phoenix.
Are Best Western hotels owned by corporate headquarters?
Generally, no. Best Western-branded hotels are independently owned and operated. The Phoenix office administers the brand system but does not own or manage every hotel.
Who owns Best Western?
Best Western International, Inc. is a privately held Arizona corporation operating within the BWH Hotels enterprise. BWH Hotels follows a member-owned model involving participating hotel owners.
Who is the CEO of Best Western?
Larry Cuculic is president and CEO of BWH Hotels.
How do I complain about a Best Western hotel?
Begin with the hotel’s manager. If the matter is not resolved, call Customer Care at 1-800-528-1238 or submit the official Best Western feedback form.
How do I get a refund from Best Western?
Contact the hotel or booking provider that processed the reservation or charge. Ask for a written decision and itemized receipt. Escalate unresolved concerns to Best Western Customer Care.
Who handles Best Western billing complaints?
The individual hotel handles guest billing and receipts. Best Western Customer Care can document feedback and forward it to the property if the hotel does not resolve the concern.
What is the Best Western reservations phone number?
Call 1-800-780-7234 for Best Western reservations, changes and cancellations. The line is available 24 hours a day.
What is the Best Western Rewards phone number?
Call Best Western Rewards at 1-800-237-8483.
What is the Best Western gift-card phone number?
Call 1-877-227-3288 for Best Western gift-card support and balance assistance.
Can Best Western corporate office reverse a hotel charge?
Customer Care may document and escalate the concern, but the independently operated hotel may control the charge and refund decision. Contact the hotel first and keep all supporting records.
What should I do about a Best Western safety problem?
Leave the affected area, report the issue to hotel management and contact emergency services or the appropriate local authority if there is an immediate danger. Document the concern when it is safe to do so.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides headquarters addresses, corporate phone numbers, ownership and leadership information, complaint-routing guidance, consumer resources and a place for readers to share company reviews.
When updating a corporate office page, we review official company websites, corporate contact pages, leadership information, support resources, legal notices and the reviews currently visible on the page.
Company addresses, telephone numbers, executives, hotel brands, ownership structures, support hours, Rewards terms and complaint processes may change. Confirm time-sensitive information directly with Best Western, BWH Hotels, the hotel property or the organization responsible for the transaction.
Page Update Note
This Best Western corporate office page was reviewed and updated on July 23, 2026.
The update verified the Phoenix headquarters address, corporate phone number, president and CEO, board chairman and current BWH Hotels structure. It corrected the previous customer-service labeling by distinguishing reservations at 1-800-780-7234 from Customer Care at 1-800-528-1238.
The update also removed an unverified headquarters fax number, added Customer Care and Rewards hours, added gift-card support, clarified that Best Western properties are independently owned and operated, explained the Best Western Plus corporate office relationship, summarized the five visible reader reviews, expanded reservation, refund, billing, cleanliness, safety, accessibility and Rewards complaint guidance, added relevant corporate office and CSN links, incorporated current search-query opportunities, and centered and optimized the existing article image.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with BWH Hotels, Best Western International, Inc., Best Western Hotels & Resorts, SureStay Hotels, WorldHotels, Best Western Rewards, any Best Western-branded property, hotel owner, franchisee, member, management company, employee, booking platform, payment-card issuer, gift-card provider or government agency.
This page is provided for informational and consumer-review purposes only. CorporateOfficeHeadquarters.com cannot access a reservation, hotel folio, payment, Rewards account, gift card, refund, room record, security report, guest complaint, employee file or internal Best Western system.
Nothing on this page constitutes legal, financial, medical, accessibility, health, safety or travel advice. Addresses, phone numbers, executives, operating hours, cancellation policies, Rewards rules, hotel ownership, amenities and complaint procedures may change. Verify important information through official channels and the documents governing your reservation or transaction.
Share Your Experience
Have you contacted a Best Western hotel manager, Best Western Customer Care, Rewards support or the Phoenix corporate office? Share your Best Western review below.
Helpful reviews identify the hotel city, approximate stay date, booking channel, general issue, hotel-management response, Customer Care route used, requested resolution and whether the matter was resolved.
Privacy warning: Do not post your complete reservation number, room number, future travel dates, home address, personal phone number, email address, payment-card information, gift-card number, Rewards account number, password, verification code, full receipt, medical information, photographs of other guests or private employee details in a public comment.
