Banfield corporate phone numbers vary according to the type of help needed. Banfield Pet Hospital does not currently publish one general headquarters switchboard for every customer issue. Its corporate headquarters is located at 18101 SE 6th Way, Vancouver, WA 98683.
For Optimum Wellness Plan billing, call 1-866-935-5738. For plan cancellations and general wellness-plan questions, call or text 1-888-649-2716. Customers with hospital complaints should begin with the hospital involved and then use Banfield’s official hospital-feedback route.
Banfield Corporate Office Address and Phone Contacts
- Company: Banfield Pet Hospital
- Parent Organization: Mars Veterinary Health / Mars, Incorporated
- Banfield Corporate Office Address: 18101 SE 6th Way, Vancouver, WA 98683
- General Corporate Switchboard: Banfield does not currently publish one universal corporate-office telephone number on its official contact page.
- Hospital Experience Feedback: ba***********@******ld.com
- Optimum Wellness Plan Enrollment: 1-866-277-7387
- Optimum Wellness Plan Billing and Payment: 1-866-935-5738
- Plan Cancellations and General Questions: Call or text 1-888-649-2716
- Online Orders and Home Delivery: 1-888-626-3992
- Website and MyBanfield Support: 1-877-656-7146
- Payment-Method Customer Care: 1-866-894-7927
- Official Website: Banfield.com
- Official Contact Page: Contact Banfield
- Hospital Locator: Find a Banfield Pet Hospital
- Careers: Banfield Careers
Important phone-number clarification: The numbers above serve different departments. The wellness-plan billing number, cancellation number, online-order number, website-support number, and payment-method number should not be presented as a single general Banfield corporate phone number.
Banfield Headquarters and Executive Leadership
Banfield Pet Hospital’s practice headquarters is in Vancouver, Washington. The headquarters campus supports Banfield hospitals through corporate, operational, medical, technology, training, human resources, finance, communications, and other business functions.
- President: Jeff Ellison
- Chief Medical Officer: Alea Harrison, DVM
- Chief Client Officer: David Sturrus
- Chief Financial Officer: Andrea Sinnott
- Parent Organization: Mars Veterinary Health
- Ultimate Parent Company: Mars, Incorporated
Banfield appointed Jeff Ellison as president in September 2025. Banfield has been part of the Mars Veterinary Health family of practices since 2007.
Which Banfield Phone Number Should You Call?
Choose the number that matches the reason for contacting Banfield:
Banfield Hospital Complaint or Experience
Begin with the Banfield Pet Hospital where the appointment, treatment, purchase, billing discussion, or customer-service interaction occurred. Ask for the practice manager or hospital leadership when the first employee cannot resolve the concern.
If the hospital does not resolve the issue, submit hospital-experience feedback through Banfield’s official contact page or email ba***********@******ld.com.
Optimum Wellness Plan Enrollment
For questions about enrolling a dog, cat, puppy, or kitten in an Optimum Wellness Plan, call 1-866-277-7387.
Wellness Plan Billing and Payments
For monthly payments, plan billing, payment questions, or plan-account concerns, call 1-866-935-5738.
Wellness Plan Cancellation
For plan cancellations, renewals, or general questions about an existing Optimum Wellness Plan, call or text 1-888-649-2716.
Online Pharmacy Orders and Home Delivery
For online orders, medications, shipping, delivery, or AutoShip questions, call 1-888-626-3992.
MyBanfield Login and Website Problems
For MyBanfield usernames, client IDs, account access, password problems, or website technical support, call 1-877-656-7146.
What Is Banfield Phone Number 1-866-894-7927?
The number 1-866-894-7927 appears in Banfield’s official account system for certain customer-care and wellness-plan payment-method questions.
It may be useful when a customer needs to update the payment method assigned to an individual wellness plan. However, Banfield’s main contact page does not identify this number as a universal corporate-office or headquarters phone number.
Use the more specific billing, cancellation, enrollment, online-order, or website-support number whenever it matches the issue.
How to Escalate a Complaint to Banfield Corporate Office
- Contact the hospital involved: Speak with the veterinarian, practice manager, or hospital manager as appropriate.
- Document the issue: Record the hospital location, appointment date, pet’s name, invoice number, amount charged, and names or roles of the people contacted.
- Request a case number: Ask Banfield to provide a reference number for the complaint or account inquiry.
- Use the correct department: Contact wellness-plan billing, cancellation support, online-order support, or website support when the problem belongs to one of those departments.
- Submit written feedback: Use Banfield’s official contact form or hospital-experience email and retain a copy of the submission.
- Request a written response: Ask for confirmation of billing adjustments, cancellations, refunds, account changes, or promised follow-up.
- Send corporate correspondence when appropriate: Mail a concise written complaint to Banfield Pet Hospital, 18101 SE 6th Way, Vancouver, WA 98683.
Explain what happened, identify the hospital and date, describe the support routes already used, and clearly state the resolution requested. Send copies rather than original documents.
What to Have Before Contacting Banfield
- The Banfield hospital location, city, state, and hospital number if known
- Your pet’s name and appointment date
- Your MyBanfield email address or client ID
- The invoice, order, or wellness-plan information involved
- The date and amount of any disputed payment
- Copies of relevant emails, text messages, or chat conversations
- The names or roles of previous representatives contacted
- Any existing case or reference number
- A short timeline of events
- A clear explanation of the resolution requested
Do not include complete credit-card numbers, bank-account numbers, passwords, Social Security numbers, or unnecessary medical information in ordinary correspondence.
Banfield Optimum Wellness Plan Billing
Banfield Optimum Wellness Plans are year-long preventive-petcare packages. Customers can generally pay for a full year or use a 12-month monthly payment arrangement with AutoPay.
The payment card or bank account used for monthly plan payments may be different from a saved payment method used for hospital purchases or Banfield’s online pharmacy.
For a wellness-plan billing concern, gather:
- The signed or electronic plan agreement
- The enrollment and renewal dates
- The monthly payment schedule
- The date and amount of each disputed payment
- Services already received under the plan
- Any previous cancellation request
- Emails or messages received from Banfield
- The payment method involved
Call 1-866-935-5738 for billing and payment questions. Obtain a case number and written confirmation of any adjustment.
Banfield Wellness Plan Cancellation and Renewal Complaints
Banfield wellness plans are annual preventive-care packages rather than month-to-month veterinary insurance policies. A customer who selects monthly payments is paying for an annual package through scheduled installments.
For cancellation or renewal questions, call or text 1-888-649-2716. Before ending a plan, ask Banfield to explain:
- The current plan term and renewal date
- Whether the plan has already renewed
- The effective cancellation date
- Any remaining amount associated with services already received
- Whether future automatic payments will stop
- Whether written documentation is required
- When written cancellation confirmation will be provided
Keep screenshots, emails, text messages, case numbers, and billing statements. If the plan is canceled because a pet has died, notify Banfield promptly and ask what information is required to close the plan.
Banfield Wellness Plan vs. Pet Insurance
Banfield’s Optimum Wellness Plans and Banfield Access Plans are preventive-petcare packages. They are not traditional pet insurance.
A Banfield preventive-care package generally provides specified routine services, office visits, testing, vaccinations, or discounts according to the selected package. Pet insurance commonly addresses qualifying illnesses, injuries, or reimbursements under a separate insurance policy.
Banfield states that customers can use most pet insurance plans alongside a Banfield preventive-care package. Questions about an insurance claim should be directed to the insurance company, while questions about an Optimum Wellness Plan should be directed to Banfield.
Hospital Experience and Veterinary Care Complaints
Contact the hospital where the appointment occurred when the concern involves:
- An examination or diagnosis
- Medication or prescription questions
- Vaccinations or preventive treatment
- Dental procedures
- Laboratory tests or diagnostic imaging
- Surgery or postoperative instructions
- Communication with a veterinarian or hospital employee
- Appointment delays or scheduling
- Drop-off appointment concerns
- A hospital invoice or charge
- Medical records or follow-up care
Request the veterinarian, practice manager, or hospital manager based on the issue. Ask for copies of relevant medical records and invoices when needed for follow-up with another veterinarian.
Urgent-care warning: Do not wait for the corporate office, an email response, or a public-review reply when a pet may be experiencing a medical emergency. Contact the Banfield hospital, an emergency veterinary hospital, or another licensed veterinarian immediately.
Online Pharmacy, Home Delivery, and AutoShip Complaints
For an online medication, pharmacy order, shipment, delivery, or AutoShip concern, call 1-888-626-3992.
Have the following information ready:
- Order number
- Medication or product name
- Order and shipping dates
- Tracking information
- Delivery address
- Prescribing hospital or veterinarian when relevant
- Photographs of damaged packaging or products
- The resolution requested
Contact the prescribing veterinarian promptly when a delayed, missing, damaged, or incorrect medication could affect the pet’s treatment.
MyBanfield Account and Website Support
Call 1-877-656-7146 for help with:
- Locating a MyBanfield username
- Finding a Banfield client ID
- Locked accounts
- Password-reset problems
- Duplicate online profiles
- Website errors
- Accessing medical records
- Managing online appointments
- Website questions or comments
Use the official Banfield website rather than links in unexpected emails or text messages when signing into an account.
Banfield Scam and Fake Support Number Warning
Pet owners searching for a Banfield corporate phone number, billing number, cancellation number, or customer-service number may encounter unrelated or fraudulent support listings.
- Verify phone numbers through Banfield.com before calling.
- Do not provide account passwords or one-time security codes to unsolicited callers.
- Do not provide remote access to a computer or mobile device.
- Do not send payments through gift cards, cryptocurrency, wire transfers, or unfamiliar payment applications.
- Do not disclose a complete credit-card or bank-account number in a public review.
- Verify unexpected refund, cancellation, collection, or payment messages through the official Banfield account or contact page.
Common Reasons Customers Contact Banfield Corporate Office
- Banfield headquarters and corporate-office questions
- Unresolved hospital complaints
- Veterinary care or communication concerns
- Optimum Wellness Plan enrollment
- Plan billing and automatic payments
- Wellness-plan cancellation or renewal
- Duplicate or disputed charges
- Online pharmacy or delivery problems
- MyBanfield login and account issues
- Medical-record requests
- Career and recruiting questions
- Vendor, media, or corporate correspondence
Banfield Reviews and Complaints
Five reader submissions are currently visible on this CorporateOfficeHeadquarters.com page, dated from November 10, 2024 through May 20, 2025.
Reported themes include:
- Requests for lower-cost or more flexible wellness-plan options
- Customer-service concerns
- Communication with hospital employees
- Veterinary-care and pet-treatment concerns
- Difficulty ending or canceling wellness plans
- Charges continuing after a requested cancellation
- Duplicate billing
- Difficulty reaching a higher-level support or advocacy team
These submissions describe individual reader experiences and do not establish that every Banfield hospital or customer will experience the same outcome. No reliable aggregate star rating is currently shown on this page.
A helpful review should identify the hospital location, approximate date, type of service, issue, support route used, and whether Banfield provided a case number or resolution.
About Banfield Pet Hospital
Banfield Pet Hospital was founded in Portland, Oregon, in 1955. The company provides preventive veterinary care through more than 1,000 hospitals and offers examinations, vaccinations, diagnostic services, dentistry, medications, preventive-care packages, medical records, virtual support, and pet-health resources.
Banfield has been part of the Mars Veterinary Health family since 2007. Its practice headquarters and central support functions are located in Vancouver, Washington.
Banfield Competitors and Related Corporate Office Pages
Banfield competes with independent veterinarians, regional veterinary groups, general-practice hospitals, specialty hospitals, emergency veterinary providers, mobile veterinary services, and pet retailers that offer veterinary care.
- PetSmart Corporate Office
- Petco Corporate Office
- Pet Supplies Plus Corporate Office
- BluePearl Pet Hospital Corporate Office
BluePearl and Banfield are both part of Mars Veterinary Health, although BluePearl primarily focuses on specialty and emergency veterinary services while Banfield is known for preventive and general veterinary care.
Official Banfield Resources
- Official Banfield Pet Hospital Website
- Banfield Contact and Support Options
- Optimum Wellness Plan FAQs
- Request Wellness Plan Information
- Find a Banfield Pet Hospital
- MyBanfield Login
- Banfield Executive Leadership
- Banfield Careers
- Mars Petcare Brands
Frequently Asked Questions About Banfield Corporate Office
What is the Banfield corporate phone number?
Banfield does not currently publish one universal corporate-office phone number for every type of inquiry. It provides topic-specific numbers for wellness-plan enrollment, billing, cancellation, online orders, website support, and payment-method assistance.
Where is the Banfield corporate office?
Banfield Pet Hospital’s corporate headquarters is located at 18101 SE 6th Way, Vancouver, WA 98683.
What is the Banfield customer service phone number?
The appropriate customer-service number depends on the issue. Call 1-877-656-7146 for MyBanfield and website support, 1-866-935-5738 for wellness-plan billing, or 1-888-649-2716 for plan cancellations and general plan questions.
What is the Banfield wellness plan billing phone number?
Call 1-866-935-5738 for Optimum Wellness Plan billing and payment questions.
What is the Banfield cancellation phone number?
Call or text 1-888-649-2716 for Optimum Wellness Plan cancellations and general plan questions.
What is Banfield phone number 1-866-894-7927?
Banfield uses 1-866-894-7927 for certain customer-care and wellness-plan payment-method updates. It is not identified on Banfield’s current contact page as a general headquarters switchboard.
How do I complain about a Banfield Pet Hospital?
Begin with the practice manager or hospital manager at the location involved. If the issue remains unresolved, submit hospital-experience feedback through Banfield’s official contact page or email ba***********@******ld.com.
Who is the president of Banfield Pet Hospital?
Jeff Ellison is the president of Banfield Pet Hospital.
Who owns Banfield Pet Hospital?
Banfield Pet Hospital is part of Mars Veterinary Health, which is part of Mars, Incorporated.
Is a Banfield wellness plan pet insurance?
No. Banfield’s Optimum Wellness Plans and Banfield Access Plans are preventive-petcare packages rather than traditional pet-insurance policies.
Is CorporateOfficeHeadquarters.com affiliated with Banfield?
No. CorporateOfficeHeadquarters.com is an independent corporate-contact and consumer-review website. It is not affiliated with Banfield Pet Hospital, Mars Veterinary Health, or Mars, Incorporated.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has provided corporate headquarters addresses, office phone numbers, company contact information, complaint guidance, and public review pages since 2010.
Information is reviewed using official company websites, contact pages, leadership announcements, customer-support resources, parent-company information, public records, and visible reader-submitted experiences when available.
Corporate addresses, leadership, telephone numbers, support routes, wellness-plan terms, and billing procedures can change. Verify important details directly with Banfield before sending money, private medical information, legal correspondence, or sensitive account records.
Page Update Note
This Banfield corporate office page was updated on July 29, 2026, to improve its relevance for searches involving Banfield corporate phone number, Banfield corporate office phone number, Banfield headquarters, Banfield corporate address, Banfield billing phone number, and Banfield wellness plan cancellation.
The update clarified that Banfield does not publish one universal corporate switchboard, placed the topic-specific phone numbers near the beginning of the page, explained the purpose of 1-866-894-7927, added current company leadership, expanded billing and cancellation guidance, summarized the five visible reader submissions, shortened the image caption, improved image SEO, and preserved the existing URL and WordPress image attachment.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Banfield Pet Hospital, Mars Veterinary Health, Mars, Incorporated, any Banfield hospital, veterinarian, pharmacy, wellness-plan administrator, insurance company, or government agency.
Banfield, Optimum Wellness Plan, Mars, and related names, logos, trademarks, and service marks belong to their respective owners. Corporate information, telephone numbers, leadership, billing procedures, cancellation terms, plan benefits, hospital policies, and support routes may change without notice.
This page does not provide veterinary, medical, legal, or financial advice. Contact a licensed veterinarian promptly when a pet requires medical attention. Review the applicable wellness-plan agreement and verify important information directly with Banfield before canceling a plan, stopping a payment, disputing a charge, or sending private information.
Share Your Experience
Have you contacted Banfield corporate office, a local Banfield Pet Hospital, wellness-plan billing, cancellation support, online-order support, MyBanfield customer service, or the hospital-feedback team? Share your experience below and explain the hospital location, approximate date, issue, support route used, and whether Banfield provided a case number or resolution.
Privacy warning: Do not post pet medical records, account numbers, client IDs, home addresses, phone numbers, email addresses, payment-card numbers, bank details, passwords, verification codes, legal documents, employee personal information, or other sensitiv records in a public review.