American Express Company is headquartered at 200 Vesey Street in New York City. This page provides the current American Express corporate office address, headquarters phone number, customer-support routes, leadership information, complaint guidance, future headquarters update, and reader-review information.
American Express Corporate Office and Headquarters Contact Information
- Company: American Express Company
- Current Corporate Office and Headquarters Address: 200 Vesey Street, New York, NY 10285-3106, USA
- American Express Corporate Phone Number: 1-212-640-2000
- Main U.S. Personal Card Customer Service: 1-800-528-4800
- Personal Card Customer Service Availability: 24 hours a day, 7 days a week
- Investor Relations: 1-212-640-5574
- Chairman and Chief Executive Officer: Stephen J. Squeri
- Stock Symbol: AXP on the New York Stock Exchange
- Official Website: americanexpress.com
- Official Contact Page: Contact American Express
- Careers and Employment: American Express Careers
- Detailed Customer-Service Directory: American Express Customer Service Numbers
Human resources note: The corporate phone number, 1-212-640-2000, is not identified by American Express as a dedicated human resources number. Job applicants should use the official careers website. Current or former employees should use the internal benefits, payroll, manager, or employee-support channel provided by American Express.
Where Is American Express Headquarters?
American Express Company currently maintains its global corporate headquarters and executive offices at 200 Vesey Street in Lower Manhattan, New York City. The company has occupied its current Vesey Street headquarters location since 1986.
The headquarters address is appropriate for corporate correspondence, investor matters, executive-office questions, corporate governance issues, and certain high-level unresolved concerns. It is not necessarily the correct address for card payments, billing disputes, fraud documents, bank deposits, travel correspondence, loan payments, or other account-specific mail.
Before mailing anything involving an account, payment, dispute, fraud claim, bank account, loan, merchant account, or travel reservation, check the mailing address on the current statement or the applicable American Express contact page. American Express uses different mailing addresses for different products and departments.
American Express New Headquarters at 2 World Trade Center
In February 2026, American Express announced plans to build a new global headquarters at 2 World Trade Center in Lower Manhattan. The planned tower is expected to become the company’s future headquarters after construction is completed, currently anticipated in 2031.
Until American Express completes the building and formally announces its move, 200 Vesey Street remains the company’s official headquarters address. Customers, investors, vendors, job applicants, and other correspondents should not begin using the future World Trade Center location for mail or account matters.
American Express Customer Service Phone Numbers
The American Express corporate phone number is intended primarily for headquarters and corporate-office matters. Cardholders should normally begin with the phone number printed on the back of their card because that number may connect them directly with the team assigned to their particular card or account.
- Personal Card Customer Service: 1-800-528-4800, available 24/7
- Payment by Phone: 1-800-472-9297, available 24/7
- Small Business Card Customer Service: 1-800-492-3344, available 24/7
- Corporate Card Members: 1-800-528-2122, available 24/7
- American Express Savings: 1-800-446-6307, available 24/7
- Rewards Checking: 1-877-221-2639, available 24/7
- Merchant Customer Service: 1-800-528-5200
American Express maintains additional numbers for travel reservations, Membership Rewards, personal loans, business checking, corporate program administrators, gift cards, travelers cheques, new applications, and application-status questions. See the American Express Customer Service page for the expanded directory.
About American Express Company
American Express was founded in 1850 as an express-delivery business in Buffalo, New York. It later expanded into financial services, travelers cheques, travel services, payment cards, merchant services, and banking products.
Today, American Express operates an integrated payments business serving consumers, small businesses, corporations, merchants, and financial partners. Unlike companies that primarily operate a payment network, American Express frequently combines card issuing, account servicing, merchant relationships, rewards, travel benefits, and operation of its payment network.
American Express Company is an independent, publicly traded corporation listed on the New York Stock Exchange under the symbol AXP. It is not owned by Visa, Mastercard, Capital One, Chase, PayPal, or another credit-card company.
American Express National Bank is an American Express banking subsidiary that supports products such as savings accounts, checking accounts, credit cards, and certain lending services. Product terms, support departments, mailing addresses, and regulatory complaint routes may vary depending on whether the issue involves a card, bank account, loan, travel service, merchant account, or another American Express product.
American Express Leadership
Stephen J. Squeri is Chairman and Chief Executive Officer of American Express Company and CEO of American Express National Bank. He has served as American Express CEO since 2018 and has worked for the company for more than four decades.
Other members of the company’s executive leadership include:
- Christophe Le Caillec: Chief Financial Officer
- Mohammed Badi: President, Global Servicing
- Laureen E. Seeger: Chief Legal Officer
- Jennifer Skyler: Chief Corporate Affairs Officer
- Doug Tabish: Chief Risk Officer
Executive titles can change. Current leadership and board information can be reviewed through the American Express Executive Committee and Directors page.
Common Reasons People Contact American Express
- Finding the American Express headquarters address or corporate phone number
- Escalating an unresolved cardholder complaint
- Reporting an unauthorized charge, payment, transfer, or suspected fraud
- Resolving a payment that was posted incorrectly or did not post
- Disputing a transaction or chargeback decision
- Recovering access to a locked or restricted online account
- Questioning interest charges, annual fees, late fees, or other account charges
- Resolving Membership Rewards or card-benefit problems
- Requesting help with an American Express travel reservation
- Addressing a savings, checking, loan, or banking concern
- Resolving a business card, corporate card, or merchant-services issue
- Contacting investor relations or the corporate secretary
- Finding American Express employment and careers information
How to Escalate an American Express Complaint
Begin with the American Express department responsible for the product or transaction. Calling the number on the back of the card is generally the best starting point for a cardholder because the number may be associated with that specific account and card type.
- Contact the correct department. Use the number on the card, the American Express app, secure online chat, or the appropriate product-specific number.
- Request a reference or case number. Record the date, time, department, representative’s name if provided, and the promised resolution date.
- Ask for escalation. If the first representative cannot resolve the concern, request a supervisor or the appropriate billing, fraud, account-security, banking, travel, rewards, merchant, or complaint team.
- Keep supporting records. Save statements, receipts, payment confirmations, bank records, cancellation notices, return tracking, chat transcripts, emails, screenshots, dispute documents, and previous case numbers.
- Use written correspondence when appropriate. Send letters only to the address provided on the current statement, card agreement, secure account message, or official American Express contact page for that product.
- Escalate externally when necessary. Consumers who have already attempted to resolve a credit-card, bank-account, loan, or payment issue may submit a complaint through the Consumer Financial Protection Bureau.
The headquarters address should not automatically be used for payments, formal billing-error notices, fraud documents, bank deposits, or time-sensitive disputes. Sending documents to the wrong address may delay the matter or affect a deadline.
Consumer Financial Protection Bureau Complaints
The Consumer Financial Protection Bureau accepts complaints involving credit cards, checking and savings accounts, personal loans, prepaid cards, credit reporting, payments, and other consumer financial products. Consumers should normally attempt to resolve the concern with American Express first and retain copies of all supporting records.
Submit a complaint through the Consumer Financial Protection Bureau.
American Express National Bank Complaints
For a concern specifically involving American Express National Bank, consumers may use the federal HelpWithMyBank.gov website to confirm the bank’s regulator and review the appropriate complaint process.
Review the HelpWithMyBank.gov complaint process.
Fraud, Phishing and Account-Security Warning
Be cautious with calls, text messages, emails, social media messages, or websites claiming that an American Express account is locked, compromised, overdue, or eligible for a refund or reward.
American Express advises customers who are unsure whether a communication is legitimate to end the contact and call the number on the back of the card. Customers can also type americanexpress.com directly into a browser or open the official American Express app.
- Do not provide a password or one-time verification code to an unexpected caller.
- Do not share a full card number, security code, bank-account number, or Social Security number publicly.
- Do not install remote-access software at the request of an unsolicited caller.
- Do not send gift cards, cryptocurrency, wire transfers, or payment-app transfers to someone claiming to protect an American Express account.
- Do not use a phone number found in an unverified text message, email, advertisement, or social media post.
For suspected fraud or account compromise, call the number on the back of the card or 1-800-528-4800. Additional information is available through the American Express Security Center.
American Express Reviews and Complaints
Current comments submitted to CorporateOfficeHeadquarters.com include both positive and negative individual experiences. One long-term cardmember thanked American Express for recognizing a 50-year relationship. Other comments describe difficulty recovering access to a locked account, demanding identity-verification requirements, an allegedly incorrect withdrawal from a bank account, disputed balances, and difficulty obtaining follow-up from a higher-level representative.
These comments reflect individual customer accounts and have not been independently verified. They should not be interpreted as representing every American Express cardholder, employee, department, card product, bank account, fraud investigation, dispute, or corporate response.
When leaving an American Express review, describe the type of product, general issue, support route used, approximate response time, whether the problem was escalated, and whether it was ultimately resolved.
American Express Competitors and Related Corporate Offices
American Express competes with card issuers, banks, payment networks, merchant-service providers, travel companies, and financial technology platforms. Related corporate-office pages include:
- Mastercard Corporate Office
- Capital One Corporate Office
- Chase Corporate Office
- Discover Corporate Office
- PayPal Corporate Office
Visa and Mastercard are important competitors within payment processing and card networks, but their business models differ from American Express. Chase, Capital One, and other banks compete more directly in issuing and servicing credit cards and banking products.
Frequently Asked Questions About American Express Corporate Office
Where is American Express headquarters?
American Express Company is currently headquartered at 200 Vesey Street, New York, NY 10285-3106.
What is the American Express corporate phone number?
The verified American Express corporate-office phone number is 1-212-640-2000.
Is 1-212-640-2000 the American Express HR number?
No dedicated human resources designation was verified for that number. It is the corporate-office line. Applicants should use the official American Express careers website, while employees should use the internal HR or benefits contact provided by the company.
What is the main American Express customer-service number?
The main number for existing U.S. personal Card Members is 1-800-528-4800, available 24 hours a day, 7 days a week. The number on the back of the card may provide more direct assistance for a particular account.
Who is the CEO of American Express?
Stephen J. Squeri is Chairman and Chief Executive Officer of American Express Company. He is also CEO of American Express National Bank.
Is American Express moving its headquarters?
American Express has announced plans to establish a new global headquarters at 2 World Trade Center. The new building is expected to be completed in 2031. Until the company formally moves, 200 Vesey Street remains its current headquarters.
How do I escalate an American Express complaint?
Begin with the number on the back of the card or the correct product department. Request a case number and supervisor review, preserve all supporting documents, and use the product-specific mailing address if written correspondence is required. An unresolved consumer financial complaint may also be submitted to the CFPB.
Should I mail a billing dispute to American Express headquarters?
Not unless American Express specifically instructs you to do so. Billing disputes, payments, fraud notices, and bank correspondence may have separate addresses and legal deadlines. Use the address shown on the current statement, card agreement, secure message, or official contact page.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate-office addresses, headquarters phone numbers, ownership information, leadership details, complaint guidance, related-company resources, and space for reader reviews. We update pages when corporate addresses, company status, leadership, ownership, phone numbers, support routes, or complaint options change.
CorporateOfficeHeadquarters.com is independent and does not represent American Express. Readers should verify account-specific instructions, mailing addresses, deadlines, phone numbers, and financial information directly with American Express before acting.
Page Update Note
This American Express corporate-office page was updated on July 23, 2026 to verify the current 200 Vesey Street headquarters address, corporate and customer-service phone numbers, Stephen J. Squeri’s leadership, American Express National Bank context, the planned 2 World Trade Center headquarters, product-specific support routes, complaint escalation options, the canonical CustomerServiceNumbers.com resource, current reader-review themes, privacy guidance, and related corporate-office links.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with American Express Company, American Express National Bank, AmericanExpress.com, Membership Rewards, American Express Travel, the Consumer Financial Protection Bureau, the Office of the Comptroller of the Currency, or any related company or government agency.
This page is provided for informational, corporate-contact, complaint, and review purposes only. Phone numbers, addresses, executives, support hours, card terms, bank products, dispute procedures, mailing instructions, fraud processes, rewards rules, travel policies, regulatory routes, and headquarters plans may change. Verify important information directly with American Express or the appropriate official agency.
Share Your American Express Experience
Have you contacted American Express about its corporate office, card support, fraud department, billing disputes, payments, account access, Membership Rewards, travel service, banking products, merchant services, or complaint escalation? Share your experience below to help other readers understand which contact route you used and whether the concern was resolved.
Privacy warning: Do not post your card number, account number, security code, bank-account information, Social Security number, password, one-time verification code, payment details, transaction identifier, dispute case number, travel confirmation, merchant ID, phone number, email address, home address, medical information, statement screenshot, or other private financial or identifying information in a public review.