Spencer’s corporate office and headquarters are located in Egg Harbor Township, New Jersey. Spencer Gifts LLC operates the Spencer’s retail brand and is part of privately held Spencer Spirit Holdings, which also operates Spirit Halloween. This page provides the current headquarters address, corporate phone clarification, ownership and leadership information, store and online-support distinctions, and guidance for receipts, returns, warranties, rewards, privacy, employment, and unresolved complaints.
Spencer’s Corporate Office and Headquarters
- Legal company: Spencer Gifts LLC
- Retail brand: Spencer’s
- Parent company: Spencer Spirit Holdings, Inc.
- Corporate headquarters address: 6826 Black Horse Pike, Egg Harbor Township, NJ 08234
- Corporate administrative phone number: 1-609-645-3300
- Guest Services phone number: 1-833-553-1595
- Guest Services email: gu***********@************ne.com
- Official website: SpencersOnline.com
- Store locator: Find a Spencer’s store
The Egg Harbor Township location serves as the shared corporate home office for Spencer’s and Spirit Halloween. It supports leadership, merchandising, store operations, e-commerce, finance, supply chain, technology, marketing, legal, Human Resources, real estate, and other administrative functions.
The headquarters is not a Spencer’s mall store, public product showroom, ordinary pickup location, walk-in refund counter, gift-card desk, public Human Resources office, or general merchandise-return center.
The 1-609-645-3300 number is a corporate and administrative contact. It should not be treated as the primary number for online orders, refunds, returns, product warranties, Spencer’s Nation rewards, payment holds, or store complaints.
Where Is Spencer’s Headquarters Located?
Spencer’s headquarters and corporate home office are at 6826 Black Horse Pike in Egg Harbor Township, New Jersey.
The address may appear in searches under several names, including:
- Spencer’s corporate office
- Spencer Gifts corporate office
- Spencer’s headquarters
- Spencer Gifts headquarters
- Spencer’s home office
- Spencer Spirit Holdings headquarters
These descriptions refer to the shared Egg Harbor Township corporate campus. The campus supports both Spencer’s and Spirit Halloween but does not operate as an ordinary retail store.
Spencer’s also publishes the Black Horse Pike address for appropriate mailed correspondence. Do not mail merchandise, gift cards, payment information, employee records, or sensitive personal documents there unless Spencer’s provides current written instructions.
Spencer’s Corporate Phone Versus Guest Services
The corporate administrative number is 1-609-645-3300. Use Guest Services for ordinary customer concerns:
- Guest Services: 1-833-553-1595
- Email: gu***********@************ne.com
- Live chat and contact options: Contact Spencer’s
- Guest Services Help Center: Spencer’s Guest Services
Published support schedules can differ by department and may change on holidays. Verify the current telephone and live-chat hours through the official Contact Us page.
Some older Spencer’s pages continue to display 1-800-762-0419. The current Contact Us page and current legal materials publish 1-833-553-1595 as the main Guest Services number.
Spencer’s, Spencer Gifts and Spencer Spirit Holdings
Spencer Gifts LLC is the legal company operating the Spencer’s retail brand. Spencer Spirit Holdings, Inc. is the privately held parent organization operating both Spencer’s and Spirit Halloween.
“Spencer Gifts,” “Spencer’s Gifts,” and “Spencer’s” are commonly used for the same retail brand, but the current consumer-facing name is Spencer’s.
Spencer Spirit Holdings is not publicly traded. ACON Investments previously held an ownership interest but fully exited that investment in 2015. Current public company materials do not identify ACON as Spencer’s present owner.
Spencer’s and Spirit Halloween Relationship
Spencer’s and Spirit Halloween are sister retail brands operated by Spencer Spirit Holdings.
- Spencer’s: Year-round mall and online retailer offering apparel, body jewelry, room décor, novelty products, licensed merchandise, gifts, accessories, and sexual-wellness products
- Spirit Halloween: Seasonal retailer offering costumes, decorations, animatronics, accessories, and other Halloween merchandise
A Spencer’s purchase, return, gift card, reward, or online order should be handled through Spencer’s. A Spirit Halloween purchase should follow Spirit Halloween’s separate support and return procedures.
Readers seeking corporate information about the sister brand may review the Spirit Halloween corporate office page.
Spencer’s Leadership
- Steven Silverstein: Chief Executive Officer of Spencer Spirit Holdings, Spencer’s, and Spirit Halloween
- Isaac “Ike” Silvera: President, Chief Operating Officer, and Chief Financial Officer of Spencer Spirit Holdings
Steven Silverstein has led the organization since 2003. Executive roles may change, and Spencer’s is privately held, so it does not publish the same detailed executive disclosures required of a publicly traded company.
Spencer’s History and Store Network
Spencer’s began as a mail-order business in 1947. Its first physical retail store opened at Cherry Hill Mall in New Jersey in 1963.
The current Spencer’s website describes the chain as operating more than 670 locations throughout the United States and Canada. The exact number may change as stores open, close, move, or are remodeled.
Use the official Spencer’s store locator to verify a store’s current address, telephone number, hours, and available shopping options before visiting.
Spencer’s Store Versus Corporate-Office Responsibilities
A local Spencer’s store should normally be the first contact when a concern involves:
- An in-store purchase
- A missing or unclear receipt
- An in-store return or exchange
- A price, promotion, or coupon
- Store hours or an unexpected closure
- Local product availability
- An employee interaction
- Store cleanliness or maintenance
- An accessibility concern
- An order being held for store pickup
- A lost item
Ask for the store manager when the first associate cannot resolve a store-specific concern. Contact Guest Services when the store cannot provide a satisfactory response or the problem involves an online system or company policy.
How to Request a Copy of a Spencer’s Receipt
A customer who has lost an itemized store receipt should begin with the store where the purchase occurred.
Provide the following privately:
- Store location or store number
- Approximate purchase date and time
- Approximate transaction amount
- Payment method
- Last four digits of the payment card when requested through a secure channel
- General description of the products purchased
- Call or visit the purchasing store and ask for the manager.
- Explain that the original itemized receipt was lost.
- Ask whether the transaction can be located or reprinted.
- Contact Guest Services at 1-833-553-1595 if the store cannot help.
- Keep a bank or payment-card record showing the transaction.
A card statement may help demonstrate that a purchase occurred, but it does not necessarily identify each item. Spencer’s does not publicly guarantee that every historical itemized receipt can be reproduced.
Do not publish a full payment-card number, billing address, receipt image, transaction identifier, or personal email address in a public comment.
How to Escalate a Spencer’s Store Complaint
- Identify the store: Record the mall, city, store number, date, and approximate time.
- Keep documentation: Save the receipt, product tags, payment record, photographs, promotion, and prior messages.
- Ask for the store manager: Explain the problem and the requested resolution.
- Contact Guest Services: Call 1-833-553-1595, use live chat, or email gu***********@************ne.com.
- Request a reference number: Keep later contacts tied to the same complaint.
- Ask for district or regional review: Store operations may route an unresolved location complaint to higher management.
- Use the corporate number only for an unresolved company-level concern: The administrative number is 1-609-645-3300, but headquarters may refer the matter back to Guest Services or store operations.
Spencer’s Online Order Help
For an online-order concern, gather:
- Order number
- Email address used at checkout
- Billing ZIP code
- Product names and item numbers
- Shipping address
- Carrier tracking information
- Photographs of damaged or incorrect products
- Prior Guest Services contacts
- Order status: Look up a Spencer’s order
- Order FAQs: Order status and processing help
- Shipping information: Spencer’s shipping information
Can a Spencer’s order be canceled or changed?
Spencer’s states that it is generally unable to cancel or modify an order after it has been placed and transmitted for processing.
Review the following before submitting an order:
- Product and quantity
- Size and color
- Billing information
- Shipping address
- Shipping method
- Gift-card and promotional-code information
When a qualifying item is no longer wanted, the customer may need to receive it and follow the return process.
Missing, Damaged or Incorrect Spencer’s Orders
For an order that is delayed, damaged, incomplete, incorrect, or marked delivered but not received:
- Review the current tracking status.
- Confirm the delivery address submitted at checkout.
- Check entrances, mailrooms, parcel lockers, and household members.
- Photograph damaged packaging and products.
- Keep the merchandise and packaging until instructed otherwise.
- Contact the carrier when appropriate.
- Contact Spencer’s Guest Services.
- Request a case or reference number.
- Keep written confirmation of a refund, replacement, or investigation.
Do not publish a complete order number, tracking barcode, shipping label, home address, or payment details in a public comment.
Spencer’s Returns and Refunds
Spencer’s generally accepts qualifying unworn and unused merchandise in its original packaging within 30 days.
Eligible online products may be returned:
- Through the authorized online-return process
- At a participating Spencer’s store with the required return documentation
Important policy points include:
- Original and return shipping charges generally are not refunded.
- Mail returns must include the generated return slip.
- Return shipping generally must be prepaid.
- Customers should keep return tracking and the carrier receipt.
- Online refunds may take approximately five to seven business days after the warehouse receives the return.
- In-store card refunds may take approximately two to three business days to appear.
- Cash purchases generally are not refunded in cash; an eligible return may receive a Spencer’s gift card.
Spencer’s generally excludes intimate products, wigs, body jewelry, custom products, seasonal merchandise, and clearance products from ordinary returns.
Do not mail merchandise directly to corporate headquarters unless the authorized return instructions specifically provide that address.
Intimate-Product Warranty
Although intimate products generally are not accepted through the ordinary return process, Spencer’s provides a one-year replacement warranty on qualifying vibrators.
For a warranty concern:
- Stop using a product that appears damaged or unsafe.
- Keep the product, packaging, receipt, and order information.
- Record the product name and item number.
- Contact Guest Services at 1-833-553-1595.
- Email in**************@**********ts.com when directed.
- Follow the troubleshooting and replacement instructions provided.
Do not post photographs, personal health information, intimate details, or identifying information in a public review.
Body-Jewelry Happiness Guarantee
Spencer’s does not accept body jewelry as an ordinary return because of health and safety considerations. The company separately publishes a lifetime happiness guarantee allowing qualifying jewelry to be replaced or exchanged.
- Guest Services: 1-833-553-1595
- Email: gu***********@************ne.com
- Jewelry warranty: Spencer’s jewelry guarantee
Do not continue wearing jewelry that appears damaged, causes an injury, or may create a health concern. Seek appropriate professional medical or piercing advice when needed.
Spencer’s In-Store Pickup
Spencer’s offers free in-store pickup for qualifying merchandise and participating locations.
Customers should:
- Wait for the pickup-ready email.
- Confirm the correct store.
- Bring the order number.
- Bring the required photo identification.
- Verify the authorized pickup person.
- Collect the order within the period stated in the notification.
The selected store handles the physical pickup. The Egg Harbor Township headquarters is not a general online-order pickup location.
Spencer’s Nation Rewards
Spencer’s Nation is the company’s mobile loyalty program. Members may earn digital punches from qualifying jewelry and T-shirt purchases.
Under the current published terms:
- Six qualifying jewelry punches may earn an eligible jewelry reward.
- Four qualifying T-shirt punches may earn an eligible non-clearance T-shirt reward.
- Punches generally expire one year after the last qualifying punch.
- A completed punch card generally expires one year after completion.
- Rewards cannot ordinarily be transferred, returned, or exchanged.
For login, account-linking, missing-punch, or telephone-verification problems, contact Guest Services.
Do not publish account credentials, verification codes, telephone numbers, dates of birth, or private purchase history in the comments.
Spencer’s Gift Cards and Payment Questions
Spencer’s gift cards may be used for qualifying purchases in stores and online. The online system generally accepts one Spencer’s gift card per order and allows another approved payment method to cover a remaining balance.
For a gift-card concern:
- Keep the purchase and activation receipt.
- Do not remove or disclose the PIN unnecessarily.
- Contact Guest Services when the card is not recognized or the balance appears incorrect.
- Keep refund confirmation when a return is credited to the original gift card.
Never post a complete gift-card number, PIN, barcode, or balance publicly.
No legitimate government agency, court, utility, police department, technology company, or employer should demand payment using a Spencer’s gift card. An unexpected gift-card payment demand is a scam warning sign.
Pending Charges and Payment Holds
A Spencer’s transaction may create a temporary authorization or retail hold before the final charge is processed. A hold may also appear when an attempted order does not complete.
Spencer’s states that many holds release in approximately two to three business days, although the payment provider may take longer.
For an unresolved payment hold:
- Confirm whether an order was successfully placed.
- Check the order-confirmation email and account.
- Compare the pending amount with the final transaction.
- Contact Guest Services about the merchant transaction.
- Contact the card issuer about the release of a pending authorization.
Do not publish complete card numbers, bank information, authorization codes, or unredacted statements.
Product Quality and Safety Concerns
Spencer’s sells apparel, jewelry, novelty products, lighting, décor, drinkware, cosmetics, licensed merchandise, and sexual-wellness products. Product complaints should be routed according to the item involved.
For a possible quality or safety problem:
- Stop using the product when continued use may be unsafe.
- Keep the product, packaging, receipt, warnings, and instructions.
- Photograph the defect or damage.
- Record the item number and identifying information.
- Contact Guest Services.
- Seek medical or emergency assistance for an injury, fire, electrical hazard, allergic reaction, or immediate danger.
Do not mail a potentially hazardous product to corporate headquarters or a store unless Spencer’s provides specific instructions.
Spencer’s Privacy Requests
Spencer Gifts LLC’s privacy policy covers information collected through its websites, mobile applications, stores, accounts, purchases, promotions, and customer-service interactions.
- Privacy-policy email: le*******@**********ts.com
- California privacy-request email: CC**********@**********ts.com
- Privacy policy: Spencer Gifts Privacy Policy
- Privacy Rights Request Form: Submit a privacy request
Privacy contacts are not order-tracking or return departments. Provide only the personal information necessary to verify and process the request.
Do not post identification documents, home addresses, account details, children’s information, or other sensitive data publicly.
Spencer’s Careers and Human Resources
Spencer’s does not publish the corporate switchboard as a dedicated public Human Resources number.
Applicants should use the official joint careers website for Spencer’s and Spirit Halloween:
Available job categories may include:
- Spencer’s retail stores
- Spirit Halloween seasonal stores
- Corporate-office roles
- Distribution and supply chain
- Internships
- Merchandising and product development
- Technology and e-commerce
- Finance and administration
Current employees should use established manager, Human Resources, payroll, benefits, leave, employee-relations, ethics, or workplace-safety channels.
Do not post Social Security numbers, employee IDs, tax forms, wage records, medical information, background-check documents, schedules, private manager details, or confidential employment correspondence.
Spencer’s Reader Complaint and Receipt Theme
The visible reader submission on this page asks how to obtain a replacement itemized receipt for an in-store purchase after the original receipt was lost.
This is one individual, unverified submission. It does not establish that every Spencer’s store can reproduce every past transaction or that the same procedure applies to every payment method and record-retention period.
A useful receipt inquiry should be submitted privately to the purchasing store or Guest Services and should include the approximate transaction date, store, payment method, and purchase amount. It should not publish the complete receipt, payment information, private email addresses, or other account details.
Spencer’s Competitors and Related Retailers
Consumers comparing novelty products, licensed merchandise, alternative apparel, room décor, gifts, jewelry, and specialty retail may also research:
Hot Topic and Urban Outfitters are separate specialty retailers. They do not process Spencer’s purchases, returns, rewards, gift cards, warranties, or complaints.
Spirit Halloween is not listed as a competitor because it is a sister brand operated by Spencer Spirit Holdings.
Official Spencer’s Resources
- Official Spencer’s website
- About Spencer’s
- Contact Guest Services
- Guest Services Help Center
- Order status and online returns
- Order FAQs
- Shipping information
- Returns and exchanges
- In-store pickup information
- Payment and gift-card help
- Spencer’s Nation app
- Spencer’s Nation terms
- Intimate-product warranty information
- Jewelry warranty
- Privacy policy
- Privacy Rights Request Form
- Spencer’s and Spirit careers
- Spencer’s store locator
Frequently Asked Questions
Where is Spencer’s corporate office?
Spencer’s corporate office is at 6826 Black Horse Pike, Egg Harbor Township, NJ 08234.
Where is Spencer Gifts headquarters?
Spencer Gifts LLC is headquartered at the shared Spencer’s and Spirit corporate campus in Egg Harbor Township, New Jersey.
What is the Spencer’s corporate-office phone number?
The corporate administrative number is 1-609-645-3300.
What is the Spencer’s Guest Services phone number?
The current main Guest Services number is 1-833-553-1595.
What is Spencer’s email address?
General Guest Services is available at gu***********@************ne.com. Privacy-policy questions may be sent to le*******@**********ts.com.
Is Spencer Gifts LLC the same as Spencer’s?
Yes. Spencer Gifts LLC is the legal operating company, while Spencer’s is the current consumer-facing retail brand.
Who owns Spencer’s?
Spencer’s is operated by privately held Spencer Spirit Holdings, Inc. The company does not have a publicly traded parent.
Does ACON Investments still own Spencer’s?
ACON Investments states that it fully realized its Spencer Spirit ownership stake in 2015. It should not be identified as Spencer’s current owner.
Who is the CEO of Spencer’s?
Steven Silverstein is the chief executive officer of Spencer Spirit Holdings, Spencer’s, and Spirit Halloween.
Is Spirit Halloween owned by Spencer’s?
Spencer’s and Spirit Halloween are sister brands operated by Spencer Spirit Holdings. A Spirit Halloween transaction should be handled through Spirit Halloween’s own support system.
How many Spencer’s stores are there?
The current Spencer’s website describes the chain as having more than 670 locations across the United States and Canada. Use the official store locator for current local information.
How do I request a replacement Spencer’s receipt?
Contact the purchasing store and provide the approximate date, amount, and payment method privately. Contact Guest Services if the store cannot locate the transaction. Reproduction of an older itemized receipt is not guaranteed.
Can I return an online Spencer’s order to a store?
Many qualifying online purchases may be returned at a Spencer’s store using the required return documentation. Review the current exclusions and generate the return slip before visiting.
How long do I have to return a Spencer’s purchase?
Qualifying unworn and unused products generally must be returned within 30 days, subject to the current exclusions and conditions.
Does Spencer’s provide cash refunds?
Spencer’s states that it does not offer cash refunds. An eligible return from a cash purchase generally receives a Spencer’s gift card.
Can intimate products be returned?
Intimate products generally are excluded from ordinary returns. Spencer’s separately provides a one-year replacement warranty on qualifying vibrators.
Can body jewelry be returned?
Body jewelry generally is not accepted as an ordinary return. Spencer’s separately publishes a lifetime happiness guarantee for qualifying jewelry replacements or exchanges.
Can I cancel a Spencer’s online order?
Spencer’s states that orders generally cannot be canceled or modified after placement because they are sent for processing quickly.
What is Spencer’s Nation?
Spencer’s Nation is a mobile loyalty program that provides digital punch cards and qualifying jewelry and T-shirt rewards.
What is the Spencer’s HR phone number?
No public general Human Resources number was verified. The corporate administrative number should not be labeled as HR. Applicants should use the official careers website.
Can I return merchandise to Spencer’s headquarters?
No. Use the official online-return process or an eligible Spencer’s store. Do not mail merchandise to headquarters unless the generated return instructions specifically direct it there.
Can I visit Spencer’s headquarters to file a complaint?
No public source reviewed identifies the Egg Harbor Township home office as a walk-in complaint center. Begin with the store manager or Guest Services and use the corporate number only for an unresolved company-level matter.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com reviewed Spencer’s current legal-company name, Egg Harbor Township headquarters, corporate and Guest Services telephone numbers, official mailing information, Spencer Spirit Holdings structure, private ownership, leadership, Spencer’s and Spirit Halloween relationship, current operating scale, company history, returns, refunds, warranties, online-order rules, payment holds, pickup, Spencer’s Nation, privacy information, careers resources, QueryHunter search data, existing image, internal competitor links, and the visible reader submission.
We distinguish Spencer’s corporate home office from local stores, Guest Services, online fulfillment, the return system, store pickup, Spencer’s Nation, warranty support, privacy requests, careers, Spirit Halloween, payment providers, delivery carriers, and outside agencies.
CorporateOfficeHeadquarters.com is independent and is not affiliated with Spencer Gifts LLC, Spencer Spirit Holdings, Spencer’s, Spirit Halloween, any Spencer’s store, mall operator, manufacturer, licensor, delivery carrier, payment provider, gift-card service, employer, or government agency.
Page Update Note
This page was substantially revised on July 28, 2026. The update verified Spencer’s Egg Harbor Township headquarters and legal operating name; clarified the longstanding 1-609-645-3300 number as a corporate administrative contact; added the current 1-833-553-1595 Guest Services number, email, live-chat guidance, and warning that support schedules vary; distinguished the home office from stores, returns, pickups, warranties, privacy requests, and Human Resources; identified Spencer Spirit Holdings as the privately held parent of Spencer’s and Spirit Halloween; removed ACON Investments as a current owner; added CEO Steven Silverstein and President, COO, and CFO Isaac Silvera; clarified the company’s 1947 mail-order origin and 1963 first store; added current operating-scale information; corrected Spirit Halloween from a subsidiary casually described as owned by the Spencer’s retail brand to a sister brand under Spencer Spirit Holdings; expanded duplicate-receipt, store-complaint, online-order, cancellation, shipping, return, refund, intimate-warranty, jewelry-guarantee, pickup, rewards, gift-card, payment-hold, product-safety, privacy, careers, and escalation guidance; reviewed and sanitized the visible reader-submission theme; retained and recaptioned the accurate headquarters image; retained relevant competitor links; and added search-focused FAQs and official resources.
Disclaimer
This page is provided for general corporate-office, retail, product, contact, employment, and consumer-feedback information. CorporateOfficeHeadquarters.com does not represent Spencer Gifts LLC, Spencer Spirit Holdings, Spencer’s, Spirit Halloween, a Spencer’s store, mall, manufacturer, delivery company, payment service, gift-card provider, employer, medical provider, regulator, or government agency.
Addresses, telephone numbers, executives, ownership information, store counts, support schedules, return rules, warranty terms, rewards, payment systems, products, and contact routes may change. Verify time-sensitive information through the official Spencer’s resource associated with the applicable transaction or concern.
Nothing on this page is legal, financial, medical, employment, privacy, product-safety, consumer-rights, or regulatory advice. Contact emergency services for an immediate danger and consult the appropriate company, card issuer, medical provider, regulator, attorney, or qualified professional when formal assistance is required.
Share Your Experience
Readers may share a firsthand Spencer’s experience in the comments. Helpful submissions identify whether the matter involved the Egg Harbor Township corporate office, a particular store, SpencersOnline.com, an online order, receipt, shipment, return, refund, pickup, warranty, Spencer’s Nation account, gift card, payment hold, privacy request, product concern, or employment inquiry; the general city or department involved; the contact route used; the approximate response time; and whether the matter was resolved.
Do not publish full receipt, order, tracking, return, loyalty, gift-card, payment-card, bank, employee, application, claim, or account numbers; PINs; passwords; verification codes; home addresses; shipping labels; private telephone numbers; personal email addresses; dates of birth; Social Security numbers; tax records; medical information; intimate photographs or details; children’s information; employment files; confidential correspondence; or private employee information.
Do not identify individual store employees, managers, applicants, coworkers, or Guest Services representatives unnecessarily. Do not publish unsupported accusations that an identifiable person or company committed fraud, theft, discrimination, retaliation, a crime, or intentional misconduct. Describe firsthand events, available documentation, and the requested resolution without presenting an unverified legal, medical, product-safety, or employment conclusion as established fact.
Spam, threats, doxxing, impersonation, discriminatory content, retaliation demands, unsupported criminal accusations, confidential company records, private employee information, and sensitive financial, employment, health, intimate, or personal information may be edited, withheld, or removed.