See’s Candies Corporate Office, Customer Service and Complaints 

Customers commonly seek See’s Candies corporate assistance with missing or delayed gift orders, incorrect delivery addresses, melted or damaged candy, product quality, shop experiences, gift cards, allergens, corporate gifts, fundraising orders, and complaints that were not resolved through an initial contact. Below are the current See’s Candies corporate office and customer-service details, along with the appropriate support route for each type of concern.

How To Escalate a See’s Candies Complaint

A documented escalation is especially useful for delivery disputes, time-sensitive gifts, damaged products, repeated billing concerns, or an issue that was not resolved during the first customer-service contact.

1. Check the order status. Use the official tracking page and compare the delivery record with the recipient’s complete address.
2. Contact Customer Service. Call 1-800-347-7337, email cu*************@**es.com, or use the official contact form. Have the order number ready.
3. Explain the requested resolution. State whether you are requesting delivery assistance, a replacement, a refund, a product review, or a written explanation.
4. Request a reference number. Record the date, time, representative’s name, and any promised follow-up date.
5. Provide supporting records. Send relevant tracking details, photographs, receipts, product codes, and prior correspondence. Redact complete payment-card and gift-card numbers.
6. Follow up in writing. If the initial contact does not resolve the matter, reply through the same case or communication thread so the prior information remains together.
7. Use tracked mail when necessary. Mail customer-service correspondence to the Carson address and retain delivery confirmation. Verify the address before sending a product return or formal notice.

Information To Have Ready

• Order number and date of purchase
• Purchaser’s name and contact information
• Recipient’s name and verified delivery address
• Tracking number and recorded delivery status
• Product name, package size, and product or lot information when available
• Date the package arrived or was expected
• Photographs of the shipping carton, label, packing material, and product
• Shop location and approximate visit time for an in-store concern
• Names of representatives previously contacted
• A specific requested outcome, such as replacement, refund, account correction, or delivery review

See’s Candies Delivery and Shipping Concerns

Missing or Incorrectly Delivered Orders

Check the official tracking record before contacting Customer Service. Confirm the street number, apartment or unit, city, state, ZIP code, recipient name, and any delivery instructions. For a gift order, ask the recipient to check entrances, mailrooms, reception desks, package lockers, and nearby households when appropriate.

If the carrier states that an address does not exist or cannot be located, provide Customer Service with the complete address and any non-sensitive information that may help verify it. Do not publish the recipient’s address in a public review.

Melted or Heat-Damaged Candy

Chocolate shipping methods can vary according to the destination, weather, and time of year. See’s publishes current rates and warm-weather information on its shipping information page and Beat the Heat shipping page.

Photograph the product and packaging as soon as possible if candy arrives melted, crushed, leaking, or otherwise damaged. Contact Customer Service promptly and keep the affected product until See’s provides instructions.

Shipping Deadlines and Gift Dates

Estimated delivery dates may change during holidays, severe weather, high-volume periods, or carrier disruptions. Place time-sensitive gift orders early and rely on the current checkout estimate rather than an older delivery schedule or third-party listing.

Product Quality and the 60-Day Satisfaction Guarantee

See’s currently provides a 60-day satisfaction guarantee for eligible products purchased directly from See’s or an authorized seller. The company describes a refund or replacement as the available remedy for an eligible request from the original end-user purchaser.

A request should be made within 60 days of purchase. See’s may ask for the purchaser’s contact information, purchase date and location, proof of purchase, and the reason for the request. Customers can bring the candy to a See’s shop or call 1-800-347-7337.

The guarantee contains conditions and exclusions, including limitations involving unauthorized marketplace sellers and certain shipping destinations. Review the current official guarantee before submitting a claim.

Allergen and Ingredient Questions

Recipes, suppliers, production practices, product assortments, and warnings can change. Customers managing a food allergy should check the current package label and product-specific information rather than relying only on an old online list, a public comment, or another customer’s experience.

See’s maintains an official allergen-information page and lists Consumer Affairs at 1-800-789-7337 for additional questions. Do not assume that every See’s-branded or partner-manufactured product has identical ingredients or production conditions.

Anyone experiencing a possible medical emergency should seek appropriate medical assistance rather than waiting for a corporate response.

See’s Candies Shop Complaints

For a concern involving staff conduct, pickup service, product availability, cleanliness, accessibility, or an in-store purchase, begin with the manager of the shop involved. Provide the location, visit date, approximate time, receipt details, and a factual description of the concern.

If the manager does not resolve the matter, contact See’s Customer Service and identify the shop. The official shop locator can help confirm the location’s address and telephone number. Avoid directing a store-specific complaint to an unrelated shop or to the retail telephone number at the South San Francisco factory location.

See’s Candies Company Overview

See’s Candies is a California-based chocolate and candy company founded by Charles See in Los Angeles in 1921. The company’s products were based on recipes associated with his mother, Mary See, whose image became a central part of the brand.

See’s produces chocolates and candies at facilities in Los Angeles and South San Francisco and sells them through its website and a nationwide network of permanent and seasonal shops. The assortment includes boxed chocolates, nuts and chews, truffles, brittles, toffee, lollypops, seasonal products, gifts, and custom assortments.

Who Owns See’s Candies?

Berkshire Hathaway purchased See’s Candies in 1972. See’s continues to operate as a Berkshire Hathaway subsidiary. Berkshire Hathaway also owns companies in insurance, energy, transportation, manufacturing, retail, and consumer products.

Who Is the CEO of See’s Candies?

Pat Egan is the president and chief executive officer of See’s Candies. He became CEO in 2019 after Brad Kinstler retired.

See’s Candies Reviews and Complaints

One customer review is currently visible on CorporateOfficeHeadquarters.com. The review describes an individual experience and has not been independently verified. It should not be treated as proof of companywide conduct.

• March 5, 2025: A one-star reviewer described an unsuccessful gift delivery in Massachusetts, a disagreement over whether the recipient’s address existed, and dissatisfaction with the follow-through received from customer-service representatives.

Customer experiences may vary according to the product, shop, carrier, destination, weather, season, and specific representatives involved. Readers are encouraged to describe the location or order type, approximate date, actions taken, and outcome without publishing private information.

See’s Candies Related Companies and Competitors

See’s competes with chocolate, candy, dessert, floral, and specialty-gift companies. Its parent company and related corporate-office pages include:

• Berkshire Hathaway
• Hershey
• Edible Arrangements
• 1-800-Flowers
• Mrs. Fields
• Crumbl

Official See’s Candies Resources

• Official See’s Candies Website
• Customer Service and Contact Form
• Track an Order
• Shipping and Promotion Information
• Frequently Asked Questions
• Allergen Information
• Gift-Card Balance
• 60-Day Satisfaction Guarantee
• See’s Shop Locator
• Company History and Ownership
• See’s Company Timeline
• Privacy Policy
• Careers

See’s Candies Corporate Office FAQs

Where is the See’s Candies corporate office?

See’s is headquartered in California and has a longstanding corporate and factory location at 210 El Camino Real, South San Francisco, CA 94080. The official locator describes the retail shop at that address as adjacent to the factory. Confirm access before attempting an in-person corporate visit.

Where should customer-service mail be sent?

The current customer-service mailing address is Attn: Customer Service, See’s Candy Shops, Inc., 20600 South Alameda Street, Carson, CA 90810.

What is the See’s Candies customer service phone number?

The current general customer-service number is 1-800-347-7337. See’s lists service hours as Monday through Friday, 8:00 a.m.–4:30 p.m. Pacific Time.

What is the See’s Candies customer service email?

The current general customer-service email is cu*************@**es.com. Do not include credit-card information in an email.

Is 650-583-7307 still the See’s Candies corporate number?

Older directories and the previous version of this page listed 650-583-7307. See’s does not publish that number on its current contact or customer-support pages. Customers should begin with 1-800-347-7337.

How do I track a See’s Candies order?

Use the official See’s order-tracking page. If the tracking information does not resolve the concern, call Customer Service with the order number, purchaser’s name, and verified delivery details.

Does See’s Candies have a satisfaction guarantee?

Yes. See’s currently publishes a 60-day satisfaction guarantee for qualifying products purchased directly from See’s or an authorized seller. Conditions and exclusions apply.

Who owns See’s Candies?

See’s Candies is owned by Berkshire Hathaway, which purchased the company in 1972.

Who is the CEO of See’s Candies?

Pat Egan is the president and CEO of See’s Candies.

Where can I check a See’s gift-card balance?

Use the secure gift-card balance page on sees.com. Do not post the gift-card number or security code in a review or send it to an unverified contact.

How do I report an allergen concern?

Check the package label and current official allergen page. For additional product guidance, call See’s Consumer Affairs at 1-800-789-7337.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides independently researched corporate contact information and a public forum for customer reviews, complaints, ratings, praise, and company feedback. Contact details, products, policies, hours, and leadership can change, so readers should verify time-sensitive information with the official company before sending documents, products, money, or sensitive information.

Page Update Note

This See’s Candies corporate office page was researched and updated on August 12, 2026. The update distinguished the South San Francisco corporate and factory location from the Carson customer-service mailing address, replaced unsupported older contact information, added current order, shipping, gift-card, allergen, guarantee and privacy routes, reviewed the existing customer complaint, and verified every included related link.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with See’s Candy Shops, Inc., See’s Candies, or Berkshire Hathaway Inc. This page is provided for informational, review, complaint, and feedback purposes. Contact details, delivery practices, product information, guarantees, and other policies may change. Current official See’s terms and product labels control.

Share Your See’s Candies Experience

Have you contacted See’s Candies Customer Service or its corporate office about an online order, delivery, product quality, shop experience, gift card, allergen question, corporate gift, fundraising order, or another concern? Share your experience below. Include the shop or general order type, approximate date, steps taken, and whether the matter was resolved. Do not publish order numbers, delivery addresses, complete payment or gift-card information, medical details, login credentials, or other private information.