Saks Fifth Avenue is a luxury retail banner within Exemplar Luxury Group, formerly known as Saks Global. Its current corporate address is 225 Liberty Street in New York City. This page provides the Saks Fifth Avenue headquarters address, verified Customer Care and credit-card phone numbers, current ownership and leadership, return and refund guidance, complaint-escalation steps, and reader-review information.
Saks Fifth Avenue Corporate Office Address and Contact Information
- Brand: Saks Fifth Avenue
- Current Parent Organization: Exemplar Luxury Group, formerly Saks Global
- Saks Fifth Avenue Corporate Address: 225 Liberty Street, Floor 27, New York, NY 10281, USA
- Saks Fifth Avenue Customer Care: 1-877-551-7257 (1-877-551-SAKS)
- Customer Care Phone Hours: Daily, 6:00 a.m.–12:00 a.m. Eastern Time
- Customer Care Text Number: 1-877-551-7257
- Text-Support Hours: Monday–Friday, 9:00 a.m.–8:00 p.m. Eastern Time
- Saks Credit Card Support: 1-833-975-7257
- Saks World Elite Mastercard Support: 1-833-677-7257
- Credit Card TDD/TTY: 1-888-819-1918
- Saks Fifth Avenue NYC Flagship Store: 1-212-753-4000
- Chief Executive Officer of Exemplar Luxury Group: Geoffroy van Raemdonck
- Customer Support: Contact Saks Fifth Avenue Customer Care
- Order Tracking: Check a Saks Order
- Returns: Saks Returns and Exchanges
- Store Locator: Find a Saks Fifth Avenue Store
- Careers: Saks and Exemplar Luxury Group Careers
- Corporate Website: Exemplar Luxury Group
- Official Retail Website: saksfifthavenue.com
Corporate phone-number notice: Exemplar Luxury Group does not currently publish a general corporate switchboard number on its official contact page. The previously listed number, 1-212-940-5305, is not currently identified by Saks or Exemplar Luxury Group as a verified headquarters, executive-office, or Human Resources number.
The previously listed Canadian number, 1-905-792-4400, is also absent from current Saks and Exemplar Luxury Group contact information and should not be used as the primary Saks Fifth Avenue corporate number.
Human Resources notice: Saks Fifth Avenue does not publish a general external HR telephone number. Job applicants should use the official careers website. Current and former employees should use the internal Human Resources, payroll, benefits, manager, or colleague-support contact supplied by the company.
Where Is Saks Fifth Avenue Headquarters?
Saks Fifth Avenue’s current corporate organization uses the following New York address:
Exemplar Luxury Group
225 Liberty Street, Floor 27
New York, NY 10281
The address is appropriate for general corporate correspondence, corporate communications, Investor Relations, certain legal matters, career-related corporate references, and written complaints when no more specific address is available.
Customers should not automatically send merchandise returns, credit-card payments, billing-error notices, gift cards, disputed products, or time-sensitive legal documents to the corporate office. Use the address or return label supplied by Saks Customer Care, the Saks returns portal, Comenity Capital Bank, or the responsible department.
What Is the Saks Fifth Avenue Headquarters Phone Number?
Saks Fifth Avenue and Exemplar Luxury Group do not currently publish a separate, verified general headquarters switchboard number on their official contact pages.
The best current general consumer contact is Saks Fifth Avenue Customer Care:
The number 1-212-940-5305 appears in older corporate listings and in the preserved legacy image on this page. It is not currently published on Saks Fifth Avenue’s Customer Care page, Exemplar Luxury Group’s contact page, or the current careers site as an official corporate telephone number.
Customers should not confuse the New York flagship-store number, 1-212-753-4000, with the corporate headquarters number. The flagship number is intended for the Saks Fifth Avenue retail store at 611 Fifth Avenue.
Saks Fifth Avenue Customer Service Number and Hours
Saks Fifth Avenue Customer Care can be reached at 1-877-551-7257.
- Telephone Support: Daily, 6:00 a.m.–12:00 a.m. Eastern Time
- Text Support: Monday–Friday, 9:00 a.m.–8:00 p.m. Eastern Time
- Chat Support: Available through the official Customer Care page
Saks Customer Care may assist with:
- Online orders
- Order tracking
- Missing or delayed shipments
- Incorrect or damaged merchandise
- Returns and exchanges
- Refund status
- Items rejected by return inspection
- Promotional gift cards
- Price adjustments
- Gift cards and merchandise credit
- Store-pickup orders
- Account access
- Website and mobile-app problems
- Product and designer questions
- Store complaints
- Customer-service escalation
Before contacting Customer Care, gather the order number, purchase date, store location, product name, designer, size, tracking information, return receipt, photographs, previous case number, and the resolution being requested.
Do not post this information publicly. Provide it only through an official and secure Saks support route.
Saks Fifth Avenue Corporate Office Versus NYC Flagship Store
The Saks Fifth Avenue corporate office and the New York flagship store are separate locations.
Corporate Office
225 Liberty Street, Floor 27
New York, NY 10281
This location is associated with Exemplar Luxury Group’s corporate organization, administrative functions, careers, corporate communications, governance, and other headquarters activities.
New York Flagship Store
611 Fifth Avenue
New York, NY 10022
Phone: 1-212-753-4000
The flagship store handles retail shopping, personal styling, store inventory, in-store returns, appointments, events, restaurant and beauty services, and complaints involving that location.
Call the flagship store only when the concern directly involves the 611 Fifth Avenue location. Online-order problems and complaints about other stores should generally begin with Customer Care.
Who Owns Saks Fifth Avenue?
Saks Fifth Avenue is a luxury retail banner within Exemplar Luxury Group.
Exemplar Luxury Group was previously known as Saks Global. Saks Global had combined Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, and related luxury operations into a larger multibrand retail organization.
Saks Global entered a voluntary Chapter 11 restructuring process in January 2026. The company completed the restructuring and emerged from Chapter 11 on June 26, 2026 under new ownership using the Exemplar Luxury Group name.
The post-restructuring board includes representatives of Pentwater Capital Management and Bracebridge Capital, along with CEO Geoffroy van Raemdonck and independent directors.
Saks Fifth Avenue remains open and operating through its stores, Saks.com, personal-shopping services, and other retail channels.
Who Is the CEO of Saks Fifth Avenue?
Geoffroy van Raemdonck is Chief Executive Officer of Exemplar Luxury Group, the parent organization that includes Saks Fifth Avenue, Neiman Marcus, and Bergdorf Goodman.
He previously led Neiman Marcus Group and returned to lead the combined luxury-retail organization during its 2026 restructuring.
Saks Fifth Avenue does not currently present a separate brand CEO as the primary executive on its corporate contact page. Executive titles can change, so vendors, journalists, applicants, and other corporate correspondents should verify current leadership through Exemplar Luxury Group before directing time-sensitive communications to a named executive.
Is Saks Fifth Avenue Still in Business?
Yes. Saks Fifth Avenue stores and Saks.com remain open and serving customers.
The former parent organization, Saks Global, entered Chapter 11 in January 2026 but successfully completed the restructuring in June 2026. The reorganized company now operates as Exemplar Luxury Group.
The restructuring does not mean that every Saks Fifth Avenue store or service closed. Store locations, ecommerce, Customer Care, returns, gift cards, credit cards, and other customer programs continue, subject to current company terms.
Customers should use Saks Fifth Avenue’s current Customer Care and return processes rather than sending routine consumer claims to a former bankruptcy address or assuming that ordinary support is unavailable.
About Saks Fifth Avenue
Saks Fifth Avenue traces its modern history to the opening of its Fifth Avenue store in New York City in 1924.
The retailer is known for luxury and designer products, including:
- Women’s and men’s designer clothing
- Luxury shoes
- Designer handbags
- Fine and fashion jewelry
- Beauty and fragrance
- Watches
- Children’s designer clothing
- Home products
- Accessories and luggage
- Personal-shopping and styling services
Customers can shop through Saks.com, Saks Fifth Avenue stores, The Fifth Avenue Club personal-shopping locations, Customer Care, and remote-selling services.
Common Reasons People Contact Saks Fifth Avenue
- Finding the Saks Fifth Avenue corporate office
- Confirming the headquarters address
- Looking for a corporate phone number
- Checking an online order
- Reporting a missing or incomplete shipment
- Reporting an order sent to the wrong address
- Requesting a return or exchange
- Disputing a return rejected as worn or damaged
- Checking a delayed refund
- Questioning a promotional gift card
- Requesting a price adjustment
- Reporting damaged or defective merchandise
- Resolving a store-pickup problem
- Reporting a store employee or manager complaint
- Recovering access to a Saks.com account
- Resolving a gift-card or merchandise-credit issue
- Contacting Comenity about a Saks credit card
- Applying for a Saks or Exemplar Luxury Group job
How to Escalate a Saks Fifth Avenue Complaint
- Start with the appropriate support channel. Use Customer Care for online orders, returns, refunds, gift cards, website problems, and general consumer complaints. Contact the local store when the concern began there.
- Request a case number. Record the date, time, department, representative’s name if provided, and the expected response date.
- Preserve supporting records. Save the receipt, order confirmation, tracking history, return label, FedEx receipt, photographs, product tags, packaging, chat transcript, and previous correspondence.
- Ask for supervisory review. Request a Customer Care supervisor, return-review team, shipment-investigation team, store leader, or another appropriate department.
- State the requested resolution. Examples include a refund, replacement, return reconsideration, shipment investigation, merchandise credit, price adjustment, gift-card correction, or written explanation.
- Request the decision in writing. If Saks says an item was worn, damaged, altered, or otherwise ineligible, ask for the specific reason and supporting inspection information.
- Send a corporate complaint when necessary. If ordinary support does not resolve the matter, send a concise written chronology to the New York corporate address.
- Protect payment-dispute deadlines. Contact the card issuer or payment provider promptly if an unauthorized, duplicate, undelivered, or unresolved charge remains.
Mail copies rather than original documents. Use a trackable delivery method for important correspondence and retain proof of delivery.
Saks Fifth Avenue Returns and Refunds
Saks Fifth Avenue currently accepts eligible returns by mail or in a store within 30 days of delivery.
Returned merchandise must generally be:
- Unworn
- Undamaged
- Unaltered
- Accompanied by the original tags
- In the original packaging when applicable
- Accompanied by proof of purchase
Merchandise that does not meet the return requirements may be rejected and sent back to the customer with an explanation.
Items That Cannot Normally Be Returned
- Final-sale merchandise
- Gourmet products
- Monogrammed items
- Personalized merchandise
- Dresses with a required garment tag removed
- Intimates or swimwear without required hygiene seals
If an order included a gift with purchase, the gift may also need to be returned.
Saks Return Shipping Fee
Saks currently deducts a $9.95 return-shipping fee for mailed returns. When several items from the same order are returned together, the fee is generally deducted once.
Separate return requests may each incur a $9.95 fee. Returns presented at a Saks Fifth Avenue store do not carry the mail-return fee.
How Long Do Saks Refunds Take?
Saks says customers should generally allow 7–10 days for a return to be processed after it is received.
Refunds are normally credited to the original payment method. Original shipping charges are generally not refundable.
Keep the original gift card even when it has a zero balance because a refund may be credited back to that card.
Saks Price Adjustments
Saks currently offers eligible price adjustments within seven days of the purchase date for full-price merchandise.
Sale items, promotional exclusions, designer restrictions, previous purchases outside the adjustment period, and other conditions may affect eligibility.
What to Do When Saks Rejects a Return as Worn or Damaged
Several visible reviews on this page involve merchandise that customers say was unworn but that Saks allegedly classified as worn or damaged.
If Saks rejects a return:
- Request the exact inspection reason.
- Ask whether photographs or inspection notes are available.
- Save photographs taken before packaging the return.
- Keep the return receipt and tracking history.
- Document the product’s tags, soles, garment tag, packaging, and condition.
- Ask for a second-level return review.
- Request confirmation of whether the item will be shipped back.
- Preserve all emails and chat transcripts.
For high-value merchandise, photograph the item, tags, packaging, and shipping box before sending it back.
A disagreement over condition does not guarantee that Saks will reverse its decision. Clear records may help the return-review team understand the customer’s position.
Saks Missing Package and Missing Item Complaints
Saks orders may arrive in multiple shipments. Compare each item with every shipment confirmation and tracking number before reporting merchandise missing.
For an item missing from a delivered package:
- Photograph the shipping box and contents.
- Keep the packing slip and packaging.
- Check whether another shipment remains in transit.
- Contact Customer Care promptly.
- Request a case number and shipment investigation.
- Ask for the investigation result in writing if a refund or replacement is denied.
For a package sent to an incorrect address, contact Customer Care and the carrier promptly. Carriers may be unable to reroute a package after shipment, and some packages may be returned to Saks rather than forwarded.
Saks Fifth Avenue Credit Card Support
Saks credit-card accounts are issued by Comenity Capital Bank. Saks retail Customer Care cannot necessarily resolve card billing, interest, payment, fraud, credit-reporting, or account-management problems.
- Saks Store Credit Card: 1-833-975-7257
- Saks World Elite Mastercard: 1-833-677-7257
- TDD/TTY: 1-888-819-1918
- Online Account Management: Manage a Saks Credit Card
Contact Comenity Capital Bank for:
- Payments and due dates
- Statements
- Interest and fees
- Lost or stolen cards
- Unauthorized transactions
- Credit limits
- Replacement cards
- Billing-error notices
- Credit-reporting disputes
- Card-account closure
Use the number on the back of the card or the current billing statement when it differs from a general online listing.
Saks Fifth Avenue, Saks OFF 5TH and Related Luxury Brands
Saks Fifth Avenue and Saks OFF 5TH are different retail banners. A purchase, return, gift card, store complaint, or online issue involving Saks OFF 5TH may require a separate support route.
Neiman Marcus and Bergdorf Goodman are now sister brands within Exemplar Luxury Group rather than independently owned Saks Fifth Avenue competitors.
Customers should identify the exact store, website, payment descriptor, and order confirmation before contacting support.
Saks Fifth Avenue Reviews and Complaints
The five current visible reviews on CorporateOfficeHeadquarters.com describe individual complaints involving returns, refunds, missing merchandise, shipping, and exchanges.
- Rejected Shoe Return: A customer reported that unworn shoes were allegedly classified as worn and damaged despite photographs.
- Missing Item: A customer reported receiving only part of an order and said Saks declined to replace or refund the highest-value missing item.
- Incorrect Shipping Address: A customer reported that earrings were sent to the wrong address and returned by the carrier.
- Gift Exchange: A customer reported that Saks declined to exchange a baby gift that was too small.
- Rejected Clothing Returns: A customer reported that several dresses were returned to them after being classified as worn and described prolonged escalation.
These are individual, unverified accounts. They do not establish that every Saks order, return, store, employee, quality-control inspection, or Customer Care interaction will produce the same result.
When leaving a Saks Fifth Avenue review, consider including:
- Whether the purchase was made online or in a store
- The general product type
- The approximate purchase and return dates
- The support route used
- Whether a case number was issued
- The decision or explanation received
- The resolution requested
- Whether Saks ultimately resolved the complaint
Privacy and Saks Impersonation Warning
Luxury-retail complaints can involve high-value transactions, payment details, shipping addresses, gift cards, photographs, and account credentials.
- Do not post a complete order, case, return, or tracking number.
- Do not post a payment-card or Saks credit-card number.
- Do not post a gift-card number or PIN.
- Do not post a password or one-time verification code.
- Do not post a home address, private email address, or personal phone number.
- Do not upload an unredacted receipt, statement, shipping label, identification document, or chat transcript.
- Do not publish private information about a Saks employee or another customer.
Use SaksFifthAvenue.com, ExemplarLuxuryGroup.com, Comenity.net/Saks, or a verified Saks store page before entering payment or account information.
Be cautious with unexpected calls, emails, text messages, advertisements, or social-media accounts offering refunds, gift cards, jobs, account recovery, or heavily discounted designer merchandise.
Saks Fifth Avenue Related Brands and Competitors
Related Exemplar Luxury Group brand:
- Neiman Marcus Corporate Office – A sister luxury retailer within Exemplar Luxury Group.
Major luxury and department-store competitors include:
Other competitors include luxury designer boutiques, Net-a-Porter, Mytheresa, Farfetch, Harrods, Selfridges, specialty beauty retailers, and premium ecommerce platforms.
Frequently Asked Questions About Saks Fifth Avenue Headquarters
Where is Saks Fifth Avenue headquarters?
Saks Fifth Avenue’s current corporate organization uses 225 Liberty Street, Floor 27, New York, NY 10281.
What is the Saks Fifth Avenue corporate address?
The current corporate address is 225 Liberty Street, Floor 27, New York, NY 10281.
What is the Saks Fifth Avenue headquarters phone number?
Saks and Exemplar Luxury Group do not currently publish a separate verified general headquarters switchboard number. The best verified consumer contact is Customer Care at 1-877-551-7257.
Is 1-212-940-5305 the Saks corporate phone number?
The number 1-212-940-5305 appears in older listings, but it is not currently published on the official Saks Customer Care, Exemplar Luxury Group contact, or careers pages as a verified corporate number.
What is Saks Fifth Avenue’s customer-service number?
Saks Fifth Avenue Customer Care can be reached at 1-877-551-7257.
What are Saks Customer Care hours?
Saks currently lists telephone support daily from 6:00 a.m. to 12:00 a.m. Eastern Time. Text support is listed Monday through Friday from 9:00 a.m. to 8:00 p.m. Eastern Time.
What is the Saks Fifth Avenue flagship-store phone number?
The Saks Fifth Avenue NYC flagship store at 611 Fifth Avenue can be reached at 1-212-753-4000.
Is the flagship store the Saks corporate office?
No. The flagship store is at 611 Fifth Avenue. The corporate address is 225 Liberty Street.
Who owns Saks Fifth Avenue?
Saks Fifth Avenue is part of Exemplar Luxury Group, formerly Saks Global.
Who is the CEO of Saks Fifth Avenue’s parent company?
Geoffroy van Raemdonck is Chief Executive Officer of Exemplar Luxury Group.
Is Saks Fifth Avenue still in business?
Yes. Saks Fifth Avenue stores and Saks.com remain operating. The former Saks Global completed its Chapter 11 restructuring and emerged as Exemplar Luxury Group in June 2026.
Is Saks Fifth Avenue owned by Neiman Marcus?
No. Saks Fifth Avenue and Neiman Marcus are sister retail banners within Exemplar Luxury Group.
What is Saks Fifth Avenue’s HR phone number?
Saks does not publish a general external Human Resources phone number. Applicants should use the official careers portal, while employees should use internal company resources.
How long do I have to return a Saks purchase?
Eligible Saks purchases can generally be returned within 30 days of delivery.
How much does a Saks mail return cost?
Saks currently deducts a $9.95 return-shipping fee for mailed returns. Eligible in-store returns do not carry that fee.
Can final-sale Saks items be returned?
No. Final-sale items generally cannot be returned or exchanged. Gourmet, monogrammed, and personalized products are also excluded.
What should I do if Saks says my return was worn?
Request the specific inspection reason, preserve photographs and tracking records, ask for supervisory review, and request the final decision in writing.
What is the Saks credit-card phone number?
The Saks store-card number is 1-833-975-7257. The Saks World Elite Mastercard number is 1-833-677-7257.
How do I file a complaint with Saks Fifth Avenue?
Call Customer Care, request a case number and supervisory review, preserve all records, and clearly state the resolution requested. An unresolved written complaint may be sent to the corporate address at 225 Liberty Street.
Can I mail a return to Saks headquarters?
No, not unless Saks specifically instructs you to do so. Start the return through the Saks return portal or take eligible merchandise to a Saks Fifth Avenue store.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate addresses, headquarters contact information, ownership and leadership details, complaint guidance, related-company resources, and a public forum for first-hand customer reviews.
Corporate ownership, executives, addresses, telephone numbers, support hours, store locations, return policies, credit-card issuers, and complaint procedures can change. Readers should verify important information through Saks Fifth Avenue, Exemplar Luxury Group, Comenity Capital Bank, or the responsible store before acting.
Page Update Note
This Saks Fifth Avenue corporate-office page was updated on July 23, 2026 to verify the 225 Liberty Street corporate address and Floor 27 designation, remove unsupported corporate and HR phone claims, add current Customer Care hours and credit-card numbers, distinguish the flagship store from corporate headquarters, explain Saks Global’s emergence from Chapter 11 as Exemplar Luxury Group, confirm Geoffroy van Raemdonck’s leadership, update ownership and sister-brand relationships, add current return and refund terms, address QueryHunter searches for the headquarters and corporate phone number, summarize and clean up visible review themes, add complaint and privacy guidance, and preserve the original image with a legacy-number warning.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with, endorsed by, or sponsored by Saks Fifth Avenue, Saks.com LLC, Exemplar Luxury Group, the former Saks Global, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Comenity Capital Bank, Mastercard, any Saks store, employee, designer, shipping carrier, payment provider, investor, or related company.
This page is provided for informational, corporate-contact, complaint, and review purposes only. It does not provide legal, financial, bankruptcy, credit, employment, or consumer-rights advice. Addresses, phone numbers, executives, ownership, support hours, return terms, credit-card contacts, store locations, and dispute procedures may change. Verify important information through the appropriate official source.
Share Your Saks Fifth Avenue Experience
Have you contacted Saks Fifth Avenue about its corporate office, an online order, missing shipment, return, rejected merchandise, delayed refund, price adjustment, gift card, store employee, flagship store, Saks credit card, website account, or unresolved complaint? Share your first-hand experience below and explain which store or support route you used and whether the concern was resolved.
Privacy warning: Do not post your full order number, case number, return number, tracking number, payment-card information, Saks credit-card number, gift-card number or PIN, password, verification code, home address, personal phone number, private email address, employee personal information, unredacted receipt, shipping label, statement, identification document, or other private identifying information in a public review.
