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  • Nationwide Corporate Office Headquarters, Address & Phone Number

Nationwide Corporate Office Headquarters, Address & Phone Number 

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Nationwide corporate office and headquarters are located at One Nationwide Plaza in Columbus, Ohio. Nationwide Mutual Insurance Company is a policyholder-owned mutual insurance organization offering personal, commercial, farm, pet, life, retirement, annuity, investment, and specialty financial products through multiple affiliated companies.

Policyholders commonly search for the Nationwide corporate address, headquarters phone number, Customer Service, Claims, Office of Customer Relations, premium-increase help, roof-claim assistance, billing support, Human Resources, or a way to escalate an unresolved insurance complaint. The correct contact depends on the policy, claim, financial product, and legal Nationwide company involved.

Nationwide Corporate Office and Headquarters Information

  • Primary company: Nationwide Mutual Insurance Company
  • Nationwide headquarters address: One Nationwide Plaza, Columbus, OH 43215-2220, USA
  • Corporate headquarters and general inquiries: 1-800-882-2822
  • Corporate contact hours: Monday–Friday, 8:00 a.m.–6:00 p.m. Eastern Time
  • Additional Columbus headquarters number: 1-614-249-7111
  • Auto and property insurance service: 1-877-669-6877
  • Auto and property claims: 1-800-421-3535
  • Roadside assistance: 1-866-854-4140
  • Office of Customer Relations: 1-888-999-2018
  • Customer Relations hours: Monday–Friday, 8:00 a.m.–6:00 p.m. Eastern Time
  • Official contact directory: Nationwide telephone numbers by product
  • Official website: nationwide.com

Telephone clarification: Nationwide’s current public corporate-contact page uses 1-800-882-2822 for headquarters and general inquiries. The Columbus number 1-614-249-7111 continues to appear as an additional principal-office number in current Nationwide company records.

Facility clarification: One Nationwide Plaza is the company’s Columbus headquarters and home office. It is not an independent insurance agency, claims inspection center, vehicle-repair facility, roof-inspection office, premium-payment counter, retirement-plan service center, medical-records office, or guaranteed walk-in complaint department.

Do not mail premium payments, claim evidence, original repair estimates, medical records, cancellation requests, retirement forms, life-insurance documents, or other time-sensitive material to the headquarters unless Nationwide specifically directs you to that address.

Nationwide corporate office headquarters at One Nationwide Plaza in Columbus, Ohio
Nationwide Mutual Insurance Company home office at One Nationwide Plaza in Columbus, Ohio.

Choose the Correct Nationwide Contact

Nationwide uses different service departments and affiliated companies for different products. Begin with the telephone number shown on the current policy, insurance card, billing notice, claim letter, annuity contract, retirement-plan statement, pet-insurance document, or other account record when it differs from a general number below.

Nationwide’s full contact directory includes additional numbers for Harleysville policies, travel insurance, specialty liability, employee benefits, retirement plans, mutual funds, annuities, and financial professionals.

How to Contact Nationwide Customer Service

Call 1-877-669-6877 for ordinary auto and property insurance service, including:

  • Policy questions
  • Coverage changes
  • Billing and payment questions
  • Renewal information
  • Premium changes
  • Adding or removing a vehicle
  • Adding or removing a driver
  • Changing an address
  • Proof of insurance
  • Deductibles and coverage limits
  • Cancellation or nonrenewal questions
  • Finding or contacting an independent agent

Customers can also use Nationwide’s online help and contact center for chat, written support, account help, claims, billing, and product-specific assistance.

General written inquiries submitted through Nationwide’s official email form are separate from the Office of Customer Relations complaint process.

Nationwide Office of Customer Relations

Nationwide’s Office of Customer Relations is a higher-level internal route for unresolved concerns.

  • Office of Customer Relations telephone: 1-888-999-2018
  • Hours: Monday–Friday, 8:00 a.m.–6:00 p.m. Eastern Time
  • Mailing address: Nationwide Headquarters, One Nationwide Plaza, Columbus, OH 43215-2220
  • Online Customer Relations information: Nationwide Customer Relations

Contact Customer Relations after first attempting to resolve the issue through the agent, Customer Service, assigned adjuster, claims supervisor, billing department, or financial-product service team.

Have available:

  • The exact legal company shown on the policy or contract
  • The policy, account, or claim number privately
  • The state connected to the policy or loss
  • The dates of previous contacts
  • The names or roles of representatives contacted
  • Copies of letters, estimates, bills, notices, or decisions
  • The specific unresolved issue
  • The reasonable resolution requested

How to Escalate a Nationwide Complaint

  1. Identify the legal Nationwide company. Check the declarations page, insurance card, policy, claim letter, retirement statement, annuity contract, or pet-insurance document.
  2. Contact the correct service department. Use policy service for billing and coverage concerns and Claims for loss-related concerns.
  3. Contact the agent when applicable. An independent agent may be able to explain a policy change, renewal, coverage, discount, or documentation issue.
  4. Request a reference number. Record the representative, date, time, department, and explanation.
  5. State the requested resolution clearly. Ask for a billing correction, policy review, estimate review, reinspection, written coverage decision, premium explanation, claim-payment review, or another specific action.
  6. Request supervisor review. Explain what remains unresolved and what the first representative stated.
  7. Submit supporting records. Use Nationwide’s approved claim or service channel rather than sending sensitive documents through an unverified email address.
  8. Ask for the final position in writing. Request the policy provisions, estimates, rating factors, claim records, or other basis supporting the decision.
  9. Contact the Office of Customer Relations. Call 1-888-999-2018.
  10. File a state insurance complaint when appropriate. Contact the insurance department in the state connected to the policy or claim.
  11. Consider qualified professional advice. This may be important when the dispute involves a major property loss, serious injury, lawsuit, claim deadline, policy cancellation, substantial financial product, or other high-value matter.

CorporateOfficeHeadquarters.com cannot determine whether Nationwide has properly interpreted a policy, calculated a premium, adjusted a claim, valued damaged property, complied with state law, or met a contractual deadline.

Nationwide Claims Phone Number

Call 1-800-421-3535 to report an auto or property claim. Claim reporting is available anytime.

A claim may also be reported through Nationwide’s official online Claims Center or through the appropriate agent.

Have available when possible:

  • The policyholder’s name
  • The policy number
  • The date, time, and location of the loss
  • A description of what happened
  • Contact information for involved people and witnesses
  • Police, fire, or incident-report information
  • Photographs or video
  • Information about damaged vehicles or property
  • The location of a vehicle that was towed
  • Information about injuries
  • Emergency repairs already completed

Ask for the claim number and the name and direct contact information of the assigned adjuster.

What to Do After an Auto Accident

Protect health and safety first. Call emergency services when anyone is injured, traffic is blocked, a vehicle creates a hazard, or a police report is required.

When safe and legally permitted:

  • Move to a safer location
  • Exchange driver and insurance information
  • Record vehicle license plates
  • Photograph vehicle damage and the scene
  • Identify witnesses
  • Obtain the police-report or incident number
  • Record the towing company and storage location
  • Avoid admitting fault or agreeing to an informal settlement

Report the loss promptly and take reasonable steps to protect the vehicle from additional damage. Do not authorize major repairs until the inspection, estimate, deductible, repair process, and supplemental-damage procedures are understood.

Nationwide Property, Hail, and Roof Claims

For hail, wind, storm, fire, water, theft, or other property damage, take reasonable emergency steps to prevent additional loss when safe. Keep receipts and photographs.

For a disputed roof or property estimate, request:

  • The complete Nationwide estimate
  • Roof measurements and diagrams
  • Photographs and inspection notes
  • The covered cause of loss
  • The deductible applied
  • Actual-cash-value payment
  • Replacement-cost calculation
  • Recoverable depreciation
  • Nonrecoverable depreciation
  • Excluded or unrelated damage
  • Labor and material pricing
  • Code-upgrade or ordinance coverage
  • Matching or uniform-appearance considerations
  • The policy provisions supporting the decision

Contractor Supplements

When a contractor believes the Nationwide estimate omits covered storm damage or necessary work, ask the contractor to provide an itemized supplement with:

  • Measurements
  • Photographs
  • Material quantities
  • Labor requirements
  • Building-code documentation
  • Supplier or manufacturer requirements
  • A comparison with the insurer’s estimate

Submit the supplement to the assigned adjuster through Nationwide’s approved claim channel. A contractor’s estimate does not automatically determine coverage or claim payment, but documented additional damage may justify review or reinspection.

When the Roof Payment Seems Too Low

  1. Compare the insurer and contractor scopes line by line.
  2. Confirm whether the first payment is actual cash value rather than the complete replacement-cost amount.
  3. Check whether depreciation can be recovered after eligible work is completed.
  4. Confirm the deductible.
  5. Ask whether the contractor submitted a supplement.
  6. Request a reinspection when documented damage was missed.
  7. Ask about any appraisal or dispute provision in the policy.
  8. Request the final claim decision in writing.
  9. Escalate through Claims management and Customer Relations when necessary.

Do not sign a contract assigning insurance benefits or transferring claim rights without understanding the document and obtaining appropriate advice.

Repair Estimate and Supplemental-Damage Complaints

For an auto or property repair estimate:

  • Request the complete estimate
  • Confirm the deductible
  • Ask which parts, labor rates, and repair methods were used
  • Ask whether the selected repair provider accepts the estimate
  • Ask how hidden damage will be handled
  • Confirm who must approve a supplement
  • Keep every invoice, estimate, photograph, and authorization

If additional covered damage is discovered after work begins, the repair company should document the damage and request supplemental review before proceeding with disputed work.

Total-Loss and Vehicle-Valuation Complaints

If Nationwide declares a vehicle a total loss or makes an actual-cash-value offer that seems incorrect, request the complete valuation report.

Check:

  • The year, make, model, trim, and drivetrain
  • Mileage
  • Options and factory equipment
  • Pre-loss condition
  • Comparable vehicles
  • Geographic market
  • Condition adjustments
  • Prior damage deductions
  • Taxes and fees where applicable
  • Recent major improvements
  • Loan or lienholder information

Submit any errors and relevant comparable listings in writing. Ask for the corrected valuation or a written explanation of why the evidence did not change the result.

Nationwide Roadside Assistance

Confirm that roadside coverage is included in the policy and ask about service limits, towing distance, reimbursement, and out-of-pocket costs.

Have ready:

  • The policy number
  • The driver’s name
  • The vehicle year, make, model, and color
  • The exact location
  • A safe callback number
  • The type of service needed
  • The requested towing destination

Call emergency services first when the vehicle creates an immediate roadway danger or anyone needs police, fire, or medical assistance.

Premium-Increase and Renewal Complaints

A premium can change at renewal for several possible reasons. Ask Nationwide to identify the factors that affected the specific policy rather than relying on a general explanation.

Questions to ask include:

  • Did Nationwide apply a state-approved rate change?
  • Did a claim, accident, violation, or loss affect the rate?
  • Did a discount expire or change?
  • Did the insured vehicle, driver, property, address, or use change?
  • Did the dwelling replacement-cost estimate increase?
  • Did coverage limits or deductibles change?
  • Was a billing fee, installment fee, or policy endorsement added?
  • Was information from an insurance score or consumer report used where permitted?
  • Can the premium calculation and renewal changes be explained in writing?
  • Are other deductibles, coverage options, or discounts available?

Review the renewal declarations page against the prior term. Do not reduce legally required or financially important coverage solely to lower the price without understanding the risk.

Nationwide Billing and Payment Problems

Nationwide currently allows qualifying personal-insurance customers to pay online, through the mobile app, by telephone, by text, or by mail.

For a missing or misapplied payment, keep:

  • The payment confirmation
  • The policy number used
  • The payment date
  • The amount
  • The bank or card record
  • The scheduled due date
  • Any returned-payment notice

Ask whether the policy remains active while the payment is researched. A bank withdrawal by itself does not always establish that the payment was posted to the correct policy.

Policy Cancellation and Nonrenewal

Do not assume that stopping automatic payments cancels an insurance policy.

When canceling:

  • Arrange replacement coverage first when necessary
  • Confirm the new policy’s effective date
  • Ask Nationwide what written request or signature is required
  • Confirm the requested cancellation date
  • Ask about any unused-premium refund
  • Confirm that recurring payments are stopped
  • Request written cancellation confirmation

For a company-initiated cancellation or nonrenewal, request the notice, effective date, stated reason, policy provision, state-law basis, and any right to correct information or request review.

Pet Insurance Support

  • Pet insurance sales and service: 1-877-263-6007
  • Weekday hours: 8:00 a.m.–10:00 p.m. Eastern Time
  • Saturday hours: 10:00 a.m.–6:30 p.m. Eastern Time

Nationwide pet insurance may be issued through Veterinary Pet Insurance Company or another disclosed affiliate. Check the policy for the legal insurer, claim-submission instructions, reimbursement schedule, deductible, exclusions, waiting periods, and appeal process.

Do not send veterinary records or claim documents to the Columbus corporate office unless the pet-insurance department specifically provides that address.

Life Insurance and Annuity Contacts

Nationwide Life Insurance Company and Nationwide Life and Annuity Insurance Company are affiliated legal companies with separate contracts and product responsibilities.

For a death claim, beneficiary issue, annuity payment, surrender, withdrawal, loan, ownership change, or required form, follow the instructions connected to the specific contract.

Do not publicly post a policy number, beneficiary information, death certificate, Social Security number, tax document, medical record, or financial-account information.

Nationwide Retirement Plans and Investments

Nationwide uses separate contacts for retirement participants, employers, financial professionals, mutual funds, annuities, and securities products.

Retirement, annuity, mutual-fund, and securities products may involve market risk, tax considerations, plan rules, surrender provisions, beneficiary requirements, and separate affiliated companies. Contact the product-specific department or financial professional rather than ordinary auto-insurance Customer Service.

Nationwide Commercial and Farm Insurance Contacts

Commercial Insurance

Farm and Ranch Insurance

Commercial Agribusiness

Nationwide Brand and Affiliated Companies Explained

“Nationwide” is a brand used by Nationwide Mutual Insurance Company and numerous affiliated companies. The exact company responsible for a policy or financial product may differ.

Property-and-casualty affiliates include:

  • Nationwide Mutual Insurance Company
  • Nationwide Property and Casualty Insurance Company
  • Nationwide General Insurance Company
  • Nationwide Insurance Company of America
  • Nationwide Agribusiness Insurance Company
  • Nationwide Affinity Insurance Company of America
  • Allied Property and Casualty Insurance Company
  • Harleysville companies
  • Scottsdale Insurance Company
  • Veterinary Pet Insurance Company

Life, retirement, and investment affiliates include:

  • Nationwide Life Insurance Company
  • Nationwide Life and Annuity Insurance Company
  • Nationwide Retirement Solutions, Inc.
  • Nationwide Investment Services Corporation
  • Nationwide Securities, LLC
  • Nationwide Trust Company, FSB
  • Nationwide Fund Advisors
  • Nationwide Fund Distributors LLC

Not every affiliated company is a mutual company, and not every Nationwide customer is insured by Nationwide Mutual Insurance Company.

Use the exact legal company name when:

  • Filing a state insurance complaint
  • Sending formal claim correspondence
  • Responding to a cancellation or nonrenewal
  • Submitting legal papers
  • Requesting policy records
  • Filing a life-insurance claim
  • Questioning an annuity or retirement product

State Insurance Department Complaints

Insurance companies and agents are primarily regulated at the state level. If Nationwide’s internal complaint process does not resolve the issue, contact the insurance department in the state connected to the policy, claim, insured property, vehicle, or loss.

Find a state insurance department and file a complaint

State insurance departments may review complaints involving:

  • Claim delays
  • Claim denials
  • Unsatisfactory settlements
  • Premium or billing disputes
  • Policy cancellation
  • Nonrenewal
  • Agent conduct
  • Failure to provide required documents
  • Unfair claims practices
  • Incorrect policy information

Include:

  • The exact legal insurer
  • The policy and claim numbers privately
  • The policy and declarations
  • The final claim or coverage decision
  • Estimates and valuation reports
  • Renewal or cancellation notices
  • A timeline of contacts
  • Copies of correspondence
  • The requested regulatory assistance

A state insurance department generally cannot rewrite the policy, guarantee payment, determine liability in every dispute, award punitive damages, or provide private legal representation.

Nationwide Privacy and Account-Security Help

Do not use the privacy contact for an ordinary insurance claim, billing question, or premium dispute unless the concern specifically involves personal information or a privacy right.

Nationwide Scam and Impersonation Warning

Scammers may impersonate an insurance agent, adjuster, repair shop, roadside provider, payment department, financial professional, recruiter, or Nationwide employee.

Warning signs include:

  • A demand for gift cards, cryptocurrency, wire transfer, or cash
  • A request to pay an individual rather than the company
  • A request for an account password or one-time code
  • An unexpected link to a payment or claim website
  • A threat of immediate cancellation without account verification
  • A guaranteed claim settlement in exchange for an upfront fee
  • A request to sign a blank claim or repair document
  • A job offer requiring payment or banking information before verification

End the suspicious contact and call Nationwide through the official number on the policy, insurance card, account statement, or Nationwide.com.

Nationwide Employment and Human Resources

Nationwide does not prominently publish one general public Human Resources number for every applicant, former associate, and current employee concern.

The corporate number should not be described as a verified direct payroll, W-2, benefits, employment-verification, or employee-relations number.

Nationwide warns that legitimate recruiters will not request private information through social-media messages or email addresses that do not end in @nationwide.com.

Nationwide Ownership, Leadership, and Operating Status

Nationwide Mutual Insurance Company is an active policyholder-owned mutual insurance organization.

  • Primary company: Nationwide Mutual Insurance Company
  • Ownership: Policyholder-owned mutual company
  • Public stock ticker: None
  • Corporate parent: None
  • Chief Executive Officer: Kirt Walker
  • Chair of the Board: Michael Toelle
  • Chief Human Resources Officer: Vinita Clements
  • Home office: Columbus, Ohio
  • Operating status: Active
  • Founded: 1926
  • Centennial: 2026

Nationwide reported $73.2 billion in total sales and premiums for 2025, approximately $359.8 billion in total assets, and $32.8 billion in adjusted capital.

Nationwide began as Farm Bureau Mutual Automobile Insurance Company and later expanded into a diversified insurance and financial-services organization. It changed its name to Nationwide Mutual in 1955.

Nationwide Products and Services

Nationwide’s current products and affiliated businesses include:

  • Auto insurance
  • Homeowners insurance
  • Renters and condominium insurance
  • Motorcycle, boat, RV, and powersports insurance
  • Pet insurance
  • Life insurance
  • Umbrella and specialty coverage
  • Commercial insurance
  • Workers’ compensation
  • Farm and agribusiness insurance
  • Excess and surplus insurance
  • Surety and specialty products
  • Annuities
  • Mutual funds
  • Public- and private-sector retirement plans
  • Employee-benefit and specialty-health products

Product availability, underwriting company, policy terms, distribution channel, discounts, and eligibility vary by state and customer.

Nationwide Reviews and Complaints

Current visible CorporateOfficeHeadquarters.com reader submissions focus on two issues:

  • A long-term customer alleged that the renewal premium increased substantially, telephone assistance took a long time, and the explanation received was unsatisfactory.
  • A policyholder with reported hail damage questioned whether the roof-claim payment was sufficient to replace the roof.

These are individual reader-submitted accounts and have not been independently verified by CorporateOfficeHeadquarters.com. They do not establish that every Nationwide policy, premium, claim, representative, adjuster, agent, or Customer Relations review has the same characteristics.

Premium and claim outcomes can differ according to the state, legal insurer, policy form, endorsements, coverage limits, deductibles, discounts, rating factors, claim history, cause of loss, repair scope, depreciation, documentation, and applicable law.

Nationwide Competitors and Related Insurance Companies

Nationwide competes with mutual and stock insurance companies offering personal, commercial, farm, life, pet, retirement, and investment products.

Browse the Insurance Company Corporate Offices and Phone Numbers directory for additional insurers.

Nationwide Corporate Office FAQs

Where is Nationwide headquarters?

Nationwide’s corporate headquarters and home office are at One Nationwide Plaza, Columbus, OH 43215-2220.

What is Nationwide’s corporate office address?

The current public corporate mailing address is Nationwide Headquarters, One Nationwide Plaza, Columbus, OH 43215-2220.

What is the Nationwide corporate phone number?

Nationwide’s current public corporate and general-inquiries number is 1-800-882-2822.

Is 1-614-249-7111 still a Nationwide phone number?

The number 1-614-249-7111 continues to appear as an additional principal-office number in current Nationwide company filings. Nationwide’s public contact page now directs general corporate inquiries to 1-800-882-2822.

What is the Nationwide Customer Service number?

For ordinary auto and property policy service, call 1-877-669-6877. Other products use different service numbers.

What is Nationwide’s claims phone number?

Report an auto or property claim by calling 1-800-421-3535.

Can I file a Nationwide claim online?

Yes. Auto and property claims can be reported through Nationwide’s official online Claims Center. A policyholder can also contact the appropriate agent.

What is Nationwide Roadside Assistance?

Nationwide Roadside Assistance can be reached at 1-866-854-4140. Confirm that roadside coverage is included in the policy.

What is Nationwide’s Office of Customer Relations?

The Office of Customer Relations is Nationwide’s higher-level internal complaint and customer-advocacy team. Call 1-888-999-2018, weekdays from 8:00 a.m.–6:00 p.m. Eastern.

How do I complain to Nationwide corporate?

Contact the agent, service department, adjuster, or claims supervisor first. Request the decision in writing and then contact the Office of Customer Relations at 1-888-999-2018.

How do I file a complaint against Nationwide with a regulator?

Use the National Association of Insurance Commissioners directory to locate the insurance department in the state connected to the policy or claim. Identify the exact legal Nationwide insurer and include the final decision and supporting records.

Why did my Nationwide premium increase?

A premium may change because of state-approved rates, claims, location, vehicle or property changes, construction costs, coverage, deductibles, discounts, drivers, insurance information, or other rating factors. Ask Nationwide to explain the specific renewal changes in writing.

What should I do if Nationwide’s roof estimate is too low?

Request the complete insurer estimate and compare it with the contractor’s itemized scope. Check the deductible, actual-cash-value payment, depreciation, replacement-cost coverage, measurements, pricing, code items, and supplements. Ask for reinspection or supervisor review when documented damage is missing.

How do I submit a contractor supplement to Nationwide?

Ask the contractor to document the additional covered work with measurements, photographs, quantities, pricing, code information, and a line-by-line comparison. Submit it through the assigned adjuster’s approved claim channel.

How do I check a Nationwide claim?

Use Nationwide’s online claim-tracking tools or contact the assigned adjuster. Have the claim number and policyholder name available privately.

How do I dispute a Nationwide total-loss value?

Request the valuation report and review the vehicle description, mileage, options, condition, comparable vehicles, adjustments, taxes, and fees. Submit documented errors and relevant market listings in writing.

How do I pay a Nationwide bill?

Use Nationwide’s secure online payment page, mobile app, telephone service, or text PAY to 245569. Save the payment confirmation.

Can I cancel Nationwide by stopping payment?

No. Stopping a payment does not necessarily complete a policy cancellation. Contact Nationwide, follow the required cancellation procedure, and request written confirmation.

What is Nationwide’s pet-insurance number?

Nationwide pet-insurance sales and service can be reached at 1-877-263-6007.

What is Nationwide’s life-insurance phone number?

Nationwide life-insurance service and claims can be reached at 1-800-848-6331.

What is Nationwide’s annuity phone number?

Nationwide annuity service and claims can be reached at 1-800-848-6331.

What is Nationwide’s 401(k) phone number?

Participants in many Nationwide 401(k) and 403(b) plans can call 1-800-772-2182. The number shown on the current plan statement controls when it differs.

Who owns Nationwide Insurance?

Nationwide Mutual Insurance Company is owned by policyholders through its mutual structure. It is not owned by public shareholders.

Does Nationwide have a stock symbol?

No. Nationwide Mutual Insurance Company is not publicly traded and has no public stock ticker.

Who is the CEO of Nationwide?

Kirt Walker is Chief Executive Officer of Nationwide.

Who is the chair of Nationwide’s board?

Michael Toelle is chair of the Nationwide Mutual Insurance Company board.

Is every Nationwide policy issued by Nationwide Mutual?

No. Nationwide uses many affiliated insurance and financial companies. Check the policy, insurance card, claim letter, contract, or account statement for the exact legal company.

Does Nationwide still offer banking?

Nationwide’s current core product descriptions emphasize insurance, annuities, mutual funds, retirement plans, employee benefits, and specialty financial products. Ordinary consumer banking should not be assumed to be a current core Nationwide service.

Can I visit One Nationwide Plaza to pay a bill or file a claim?

Do not assume headquarters accepts walk-in payments, claim evidence, policy cancellations, repairs, retirement forms, or complaints. Use the appropriate service department or official mailing instructions.

Does Nationwide have a public Human Resources number?

A universal public HR number was not verified. Applicants should use the official Nationwide careers site. Current associates should use their internal Human Resources and management resources.

Is Nationwide related to Nationwide Children’s Hospital?

Nationwide Children’s Hospital is a separate nonprofit hospital organization. The hospital name reflects major philanthropic support and does not make it an insurance service department or subsidiary for policyholder assistance.

Official Nationwide Resources

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com publishes corporate addresses, headquarters telephone numbers, ownership and leadership information, facility distinctions, Customer Service and Claims contacts, complaint guidance, and reader-review information for major companies and consumer brands.

For this Nationwide page, we reviewed current official headquarters information, corporate and Customer Relations contacts, product-specific service numbers, claim-reporting resources, annual results, corporate history, mutual ownership, affiliated companies, leadership updates, privacy contacts, state insurance complaint guidance, and the themes visible in current reader submissions.

CorporateOfficeHeadquarters.com is an independent information and review website and is not operated by Nationwide Mutual Insurance Company, Nationwide Life Insurance Company, Nationwide Life and Annuity Insurance Company, Nationwide Retirement Solutions, Veterinary Pet Insurance Company, an independent Nationwide agent, repair provider, financial professional, or state insurance department.

Page Update Note

This page was updated on July 27, 2026 to verify One Nationwide Plaza as the Columbus headquarters; update the address to ZIP code 43215-2220; replace 1-614-249-7111 as the primary public corporate contact with Nationwide’s current 1-800-882-2822 headquarters number while retaining the Columbus number as an additional contact; add the Office of Customer Relations number and hours; distinguish headquarters from Customer Service, Claims, Roadside Assistance, pet insurance, life and annuity service, commercial insurance, farm insurance, retirement plans, and privacy support; remove the unsupported general reference to current consumer banking; explain Nationwide’s mutual ownership and affiliated-company structure; update leadership, centennial, operating status, and current financial scale; add premium-increase, roof, hail, estimate, total-loss, billing, cancellation, regulatory-complaint, privacy, scam, and escalation guidance; summarize the two current visible review themes; preserve attachment ID 15652 and the exact existing image details; retain relevant insurer and directory links; withhold the existing Nationwide CustomerServiceNumbers.com link pending correction of its outdated generic support hours; and address the supplied QueryHunter corporate-address, headquarters, home-office, Columbus, HQ, and phone-number searches.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Nationwide Mutual Insurance Company, Nationwide Life Insurance Company, Nationwide Life and Annuity Insurance Company, Nationwide Retirement Solutions, Veterinary Pet Insurance Company, Allied, Harleysville, Scottsdale Insurance, an independent agent, adjuster, contractor, repair shop, financial professional, state insurance department, or other Nationwide affiliate or provider.

This page is provided for informational, review, rating, feedback, and complaint purposes only. It is not legal, insurance, claims, repair, roofing, financial, investment, tax, retirement, medical, regulatory, employment, or consumer-rights advice.

The insurance policy, declarations, endorsements, renewal notices, claim records, estimates, valuation reports, annuity contract, retirement-plan documents, applicable state law, and official written decisions control each customer’s rights and obligations.

Corporate addresses, telephone numbers, leadership roles, support hours, affiliated companies, products, claim procedures, premium-payment options, privacy contacts, and complaint processes can change. Verify important information through Nationwide, the exact legal company shown on the policy or contract, the assigned adjuster, the financial-product service team, or the appropriate state regulator.

Share Your Experience

Have you contacted a Nationwide agent, Customer Service representative, claims adjuster, claims supervisor, contractor-review team, billing department, Office of Customer Relations, pet-insurance team, life or annuity department, retirement-plan service team, state insurance regulator, or the Columbus corporate office?

Share your experience below and identify the state, general product or claim type, department contacted, approximate dates, whether a reference or claim number was issued, how long it took to receive a response, and whether the issue was resolved.

Please do not publish a complete policy number, claim number, Social Security number, driver’s-license number, vehicle identification number, license plate, bank or payment-card information, retirement-account number, beneficiary information, medical record, veterinary record, exact home address, account password, verification code, private telephone number, personal email address, unredacted estimate, or private employee information.

Comments containing spam, threats, discriminatory material, doxxing, impersonation, unsupported criminal accusations, confidential claim records, medical information, or sensitive personal data may be edited, withheld, or removed. Describe firsthand experiences accurately and distinguish documented events from opinions, assumptions, and information received from another person.

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Nationwide Disappointing Customer Service

March 28, 2025

Nationwide, If there was an option I would give 0 Stars. Terrible customer service. I have been with company over 5 years. every year price is going up without explanation. just got my new bill and it’s doubled. First off, all it took me an hour to talk to someone on the phone. Second, there explanation regarding raising price was, “To increase our profits, we are increasing monthly payments” and if you don’t like the amount, you can chose other companies.

Way to go Nationwide. Very disappointing. I guess Ill go with different company.

G K

Nationwide Customer Service Issue

September 27, 2024

Nationwide, Who is on my side? Im insured by Nationwide and all was well until recent bad weather and I have some hail damage to my roof and Im unable to get a new roof for the amount Nationwide sent-so am still up in arms wondering what to do?

B L V
Corporate Office Headquarters