Delta Faucets Corporate Office Headquarters

9 comments
Delta Faucets Corporate Office Headquarters
Masco Corporation
21001 Van Born Road
Taylor, MI 48180 United States
Corporate Phone Number: 1-313-274-7400
Fax: 1-313-7924177
Customer Service Number: 1-800-345-3358
Email: Online Only



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9 comments:

  1. Offer retirement package for employees with 10 years and over 60.

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  2. I have had the unfortunate experience of dealing with Delta's Customer Service personnel. After 45 years in Industrial procurement it is difficult for me to understand how a supplier can reflect the incompetence that I have experienced in attempting to resolve a simple faucet problem. Rest assured that is a sad day when customer service is non-existent and Management apparently believes it is at it's best. I would caution any potential retail customer to consider avoiding Delta Products based on the level of customer service they provide.

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    Replies
    1. Totally agree. Delta is the worst company to deal with plus I have been on hold over 30 minutes.

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  3. Have been calling the Delta Faucet company for several days. The company posted on the product that they are protecting product for life. My Delta 1600 model took a crap and now I am being given run around, managers don't want to honor the "life warranty" statement plus they are saying that it never happened.

    What kind of company are you if you cant keep your word and honor the promise that you made such as "life warranty". As a consumer I am holding you accountable for your promise and I would like to have your company to send me new updated Shower Faucet. You can't just say "Life Warranty" and think people will let you to forget or let it slide.

    That is the bad and horrible way to run the business. I am very sad that such respectful company treats their consumers this way.

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  4. I purchased a delta faucet and installed it and found out that there were parts missing I HAVE BEEN TRYING FOR 8 FING DAYS TO GET THE PARTS THAT SHOULD HAVE COME WITH THIS FAUCET I HAVE BEEN TOLD EVERY LIE THEY CAN TELL ME FIRST IT WAS IT WILL TAKE 4TO 8 BUSINESS DAYS THEN I CAL AND I EMAIL AND ONE GUY TELLS ME IF IT IS NOT AT MY HOME BEFORE 4 CALL HIM AND HE WILL GET THE PARTS I SHOULD HAVE GOT WHEN I PURCHASED THIS EXPENSIVE FAUCET THAT GUY LIED BECAUSE I CALLED BACK AND ANOTHER GUY TELLS ME IT WILL BE 8 TO 10 DAYS AND REGARDLESS WHAT THE OTHER GUY SAID I GOT A E MAIL AFTER THAT THAT SAID THEY MIGHT NOT HAVE THE PARTS IMAGINE THAT A FAUCET COMPANY WITHOUT FAUCET PARTS BS WHAT KIND OF REPUTATION DO YOU WANT TO HAVE I HAD MY OWN COMPANY I WOULD NEVER EVER TREAT A CUSTOMER LIKE THIS I DO NOT KNOW HOW MANY TIMES I HAVE CALLED AND SENT E MAILS THI INSTALL WOULD HAVE TAKED 30 MINUTES IT HAS BEEN 8 DAYS I STILL DO NOT HAVE THE PARTS I AM REALLY UPSET HERE GOEES ANOTHER DAY WITHOUT THE PARTS THAT SHOULD HAVE CAME WITH THE FAUCET PLEASE SEND ME THE PARTS

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  5. My friends and want to let you know that as long as you continue to advertise with and support that pervert, Jimmy Kimmel, we will no longer purchase ANY of your products. Thank you

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  6. Jan. 07, 2021: Customer service is terrible and personnel just try and stone wall customers! Deltas big joke is their "Life Time warranty". After providing backup info. customer service reps. do nothing but hide. NO ONE ANSWERS THE PHONE # 800 345 3358. Person in charge of customer service should be FIRED!

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  7. I purchased a Delta tub surround from a local Home Depot and the box had the wrong size surround in it.

    Normally this would not be an issue but I'm flipping a house out of state and drove my SUV to finish
    the home and get it on the market, and would need to rent a truck to return surround and get a new one and the Home Depot is over an hour away.

    I tried to deal with customer service and escalate my issue and figure out a resolution but they would only offer me 25% off of a highly inflated price which is almost 100% higher than what I paid for the tub surround.

    Company has no accountability to the customer. I'm a contractor and have purchased several items from them over the years and they will not work with me at all so I would advise any home owner to not purchase any of their products because if they refuse to work with contractors they certainly will not work with a home owner.

    Just another big corporation that doesn't care about their customers and are so big they feel they don't need to.

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  8. I have never had so many issues dealing with a company in my life. Customer service knows little to nothing about the products they sell, smh.

    Maybe the CEO should step down because his ship is listing about 45% at this point.

    I have spent lots of money with Delta and they can't or won't help me so all I can say is good luck to any home owners that have to deal with them.

    Going on 4+ hours or so on the phone with them at this point with no end in sight.

    I will steer all my future clients away from their products.

    No accountability to the customer and poorly trained customer support equals a big fat F- for a grade.

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