Dell Technologies’ corporate office is located in Round Rock, Texas. This page provides the Dell headquarters address and corporate phone number, current sales and support routes, order and return guidance, warranty-escalation steps, financing information, company details, and reviews from Dell customers.
Dell Technologies Corporate Office Address and Phone Number
- Company: Dell Technologies Inc.
- Dell corporate office address: One Dell Way, Round Rock, TX 78682, USA
- Corporate office phone number: 1-800-289-3355
- Home and business sales: 1-877-275-3355
- Technical support: Contact Dell Technical Support
- Order, invoice, return and exchange support: Dell Order Support
- Support Home: Dell Product Support
- Fee-based consumer software support: 1-866-795-5597
- Dell Financial Services and Dell Pay: Dell Financial Services
- Return policy: Dell Return Policy
- Hardware warranty information: Dell Limited Hardware Warranties
- Official contact page: Contact Dell
- Careers: Dell Technologies Careers
- Official website: dell.com
The 1-800-289-3355 number is Dell Technologies’ published corporate-office telephone number. It is not identified as a dedicated consumer customer-service, technical-support, return, repair, financing, Human Resources, or executive-complaint line.
Dell does not currently publish one universal customer-service number for every issue. Technical-support options depend on the product, Service Tag, warranty status, country, and support plan. Order support depends on the order number or Dell Purchase ID.
Where Is Dell Headquarters Located?
Dell Technologies’ global headquarters and principal executive offices are located at One Dell Way, Round Rock, Texas 78682.
Dell’s U.S. shopping contact page may display the same address with the local Round Rock ZIP code 78664. Dell’s current corporate filings use 78682 as the mailing ZIP code for its principal executive offices, so this page uses 78682 for the headquarters address.
The Round Rock campus is a corporate and operational facility rather than a public retail store or ordinary walk-in support center. Contact Dell before attempting to visit, return equipment, deliver documents, or meet with a corporate department.
Which Dell Contact Should You Use?
Dell Corporate Office
Call 1-800-289-3355 for general corporate-office, administrative, investor, vendor, legal-routing, or headquarters inquiries.
The corporate number does not replace Dell Technical Support, Order Support, Dell Financial Services, an enterprise account representative, or the support department assigned to an existing service request.
Dell Sales
Call 1-877-275-3355 for help selecting or purchasing new Dell products.
Dell currently publishes separate sales hours for home and business customers. Hours and availability may change, so verify the current schedule on Dell’s official contact page before calling.
Sales representatives generally cannot repair an existing computer, approve a warranty replacement, resolve a completed-order refund, or make changes to a Dell Pay credit account.
Dell Technical Support
Dell’s technical-support system normally asks customers to identify the product using one of the following:
- Service Tag
- Express Service Code
- Product ID
- Agreement ID
- Dell account containing registered products
After identifying the product, Dell displays the support options available for that device, warranty, service contract, and location. Options may include online diagnostics, chat, telephone support, mail-in repair, parts dispatch, onsite service, or a service request.
Dell Order Support
Use Dell Order Support for:
- Order status
- Invoices
- Shipping and tracking
- Wrong or missing merchandise
- Damaged deliveries
- Order cancellation requests
- Returns and exchanges
- Refund status
- Order verification
Have the order number or Dell Purchase ID available. An order-related representative may not be able to troubleshoot a hardware defect, so a nonworking product may also require a separate technical-support case.
Fee-Based Consumer Software Support
Dell publishes 1-866-795-5597 for fee-based consumer assistance involving software, viruses, optimization, networking, and other problems that are not covered by the hardware warranty.
Ask whether a fee will apply before authorizing work. Do not assume that every software or operating-system issue is included with the computer’s limited hardware warranty.
How to Escalate a Dell Complaint
- Start with the correct support department. Use Technical Support for a product defect, Order Support for a purchase or shipment, and Dell Financial Services for a financing account.
- Identify the product or order. Provide the Service Tag, Express Service Code, order number, Dell Purchase ID, or service-request number through a private support channel.
- Request a case or service-request number. Record the date, representative, department, diagnosis, promised action, and expected follow-up date.
- Ask for escalation. Request a supervisor, case manager, or advanced support review when the first representative cannot resolve the issue.
- Keep the complaint attached to the existing case. Refer to all earlier service requests, dispatches, repairs, returns, and replacement records.
- Request written confirmation. Ask for confirmation of an approved repair, return, replacement, refund, credit, warranty decision, or appointment.
- Contact the corporate office when necessary. Written correspondence may be sent to Dell Technologies, One Dell Way, Round Rock, TX 78682.
A useful Dell complaint should explain:
- Product and model
- Service Tag or order number in private correspondence
- Purchase and delivery dates
- Warranty or support plan
- Problem experienced
- Diagnostics performed
- Repairs, replacement parts, or dispatches completed
- Departments and representatives contacted
- Case or service-request numbers
- The specific resolution requested
Do not post a Service Tag, Express Service Code, order number, account password, remote-access code, payment information, home address, private telephone number, or personal email address in a public review.
Dell Technical-Support and Warranty Complaints
Before contacting Dell Technical Support, locate the Service Tag and check the warranty status. Run Dell’s recommended diagnostics when the computer can be used safely.
Common technical-support complaints may involve:
- A new computer that does not start
- Battery or charging problems
- Display, keyboard, touchpad, or port failures
- Overheating or unexpected shutdowns
- Storage, memory, motherboard, or graphics problems
- Repeated blue screens or operating-system errors
- Drivers and firmware
- Wi-Fi or network problems
- Parts repeatedly being replaced
- Difficulty scheduling onsite service
- A disagreement about warranty coverage
Keep screenshots of diagnostic results, error codes, photographs, videos, service records, and the names of parts replaced. Ask the representative to document symptoms that cannot be reproduced during the call.
Dell Repair, Depot and Replacement Complaints
Dell may offer remote troubleshooting, onsite service, mail-in depot repair, parts dispatch, or replacement depending on the product and support agreement.
Before sending a computer for repair:
- Back up important data when possible.
- Remove passwords or provide only the access Dell specifically requires.
- Photograph the device and its physical condition.
- Record the Service Tag and serial information.
- Remove accessories unless Dell instructs otherwise.
- Save the shipping label and tracking number.
- Review Dell’s data and repair instructions.
After the device returns, inspect it promptly and test the original problem. Report new physical damage, missing components, incomplete repair, changed specifications, or another failure through the existing service request.
Requesting a Replacement Computer
A customer may request replacement review after repeated unsuccessful repairs, serious shipping damage, a unit arriving incorrectly configured, or another unresolved defect. Replacement eligibility depends on the warranty, support agreement, repair history, product availability, and Dell’s current policies.
Ask Dell to explain whether a proposed replacement is:
- New or refurbished
- The same model or an equivalent model
- Equal or better in processor, memory, storage, display, graphics, and warranty
- Covered for the remainder of the original warranty or another period
Obtain the replacement specifications and warranty information in writing before returning the original computer.
Dell Order, Shipping and Delivery Complaints
Order complaints may involve:
- Order cancellation
- Payment verification
- Delayed manufacturing or shipping
- Incorrect estimated delivery dates
- Package marked delivered but not received
- Missing items
- Wrong configuration
- Visible shipping damage
- Multiple shipments from one order
- Invoice or tax errors
Save the order confirmation, invoice, tracking details, packaging, delivery photographs, and communications with Dell and the carrier.
When a box arrives damaged, photograph it before opening when practical. Document any damage to the product, accessories, packaging, and shipping label.
Dell Returns, Exchanges and Refunds
Dell’s current U.S. return policy generally allows eligible products purchased directly from Dell to be returned within 30 days of the invoice date, unless another agreement or promotional return period applies.
To start an eligible return:
- Open Dell Order Support.
- Enter the order number or Dell Purchase ID.
- Select the applicable return or replacement option.
- Obtain Dell’s Credit Return Authorization number.
- Follow Dell’s packaging and shipping instructions.
- Keep the return tracking and delivery confirmation.
Dell may treat a package sent without authorization as an unauthorized return and may deny the refund or credit. Dell also requires an authorized return to arrive within the period stated in its return instructions.
Products purchased from Best Buy, Amazon, Walmart, another retailer, a marketplace seller, or an authorized reseller generally must be returned under that seller’s policy.
Delayed Dell Refunds
Keep the following information until the refund is complete:
- Credit Return Authorization number
- Carrier tracking
- Warehouse delivery confirmation
- Original invoice
- Refund confirmation
- Original payment method
- Any restocking or shipping deduction
After Dell processes the refund, the financial institution may require additional time to post it. Contact Dell if no refund confirmation has been issued and the bank or card issuer if Dell has completed the credit but it has not appeared.
Dell Pay Credit and Financing Complaints
Dell Pay Credit accounts are issued by Comenity Capital Bank and are intended for personal purchases from Dell.
Financing concerns may involve:
- Application decisions
- Account access
- Payments and statements
- Promotional financing
- Deferred-interest terms
- Late fees
- Interest charges
- Credit reporting
- Fraud holds
- An order canceled after financing approval
Use Dell Financial Services and the contact information printed on the current statement for credit-account concerns. Contact Dell Order Support separately when the dispute involves the computer order, shipment, return, merchandise, or retail refund.
An approved credit account does not guarantee that every Dell order will be accepted. Dell or the issuing bank may require identity, payment, fraud, or order verification.
Dell Business and Enterprise Support
Business and enterprise customers may have support based on:
- Service Tag
- Express Service Code
- ProSupport or ProSupport Plus agreement
- Enterprise agreement
- Premier account
- TechDirect access
- Assigned sales or account representative
Organizations can use TechDirect and enterprise support tools to manage incidents, assets, dispatches, parts, and support agreements.
Business customers should preserve purchase orders, quotes, contracts, statements of work, warranty terms, asset lists, deployment records, and all assigned case numbers.
Dell Support Scam and Impersonation Warnings
Scammers may impersonate Dell, Microsoft, an antivirus company, or another technology provider and claim that a computer is infected, sending error messages, or at risk.
Be cautious when an unexpected caller or message sender:
- Claims to have detected a virus remotely
- Requests remote control of the computer
- Asks for a password or security code
- Requests payment by gift card, cryptocurrency, wire transfer, or payment app
- Pressures you to act immediately
- Provides an unfamiliar callback number
- Claims a refund was issued accidentally
End the contact and independently open Dell’s official website. Start support through the product-identification page rather than calling a number supplied by an unexpected caller, email, pop-up message, search advertisement, or social-media account.
Do not install remote-access software unless you initiated contact through an official support route and have verified the support session.
Dell Community, Donation and Sponsorship Requests
The only current submission on this page asks how to request Dell sponsorship for a community event. It is a corporate-community inquiry rather than a customer review.
Dell’s community-impact programs focus on digital inclusion, technology access, education, nonprofit partnerships, workforce skills, and communities where Dell operates.
Organizations seeking support can review Dell’s official Community Impact information. Dell does not publish one universal public approval route for every event sponsorship, donation, equipment request, or nonprofit proposal.
A proposal should clearly state:
- Organization name and nonprofit status
- Event or program purpose
- Community served
- Date and location
- Type of support requested
- Expected community impact
- Recognition offered to sponsors
- Deadline for a response
Do not post tax records, banking information, participant details, or private contact information in a public comment.
Dell Human Resources and Careers
Dell does not prominently publish a general public Human Resources phone number for applicants, former employees, or customers.
Job applicants should use the official Dell Careers website to:
- Search current job openings
- Review application status
- Learn about internships and graduate programs
- Search technical-support, sales, engineering, finance, Human Resources, and operations roles
- Review candidate resources
Current employees should use Dell’s internal Human Resources, payroll, benefits, leave, ethics, or team-member support channels.
Corporate, sales, technical-support, and order-support representatives generally cannot access job applications, payroll records, employee benefits, or personnel complaints.
About Dell Technologies
Dell was founded by Michael Dell in 1984 and is headquartered in Round Rock, Texas. Dell Technologies develops, sells, delivers, and supports products and services for consumers, businesses, governments, schools, and large organizations.
Dell operates through two primary business groups:
Client Solutions Group
- Laptop computers
- Desktop computers
- Workstations
- Gaming systems under the Alienware brand
- Displays and monitors
- Docking stations
- Keyboards, mice, webcams, headsets, and other peripherals
- Configuration, deployment, support, and extended warranty services
Infrastructure Solutions Group
- AI-optimized servers
- Traditional servers
- Networking products
- Data-storage systems
- Cloud and multicloud infrastructure
- Data-center solutions
- Consulting, deployment, support, and managed services
Dell Technologies became a Texas corporation effective July 1, 2026. Its headquarters remained at One Dell Way in Round Rock.
Who Owns Dell Technologies?
Dell Technologies Inc. is a publicly traded corporation. Its Class C common stock trades on the New York Stock Exchange under the ticker symbol DELL.
Michael Dell is the company’s founder, chairman, and chief executive officer. Dell’s corporate filings state that Michael Dell and affiliated stockholders hold substantial voting control through the company’s multi-class stock structure.
Dell Technologies conducts its business through subsidiaries, including Dell Inc. and other operating companies. The Dell Technologies name covers the broader corporate organization, while the Dell and Alienware names are used for many products.
Dell Reviews and Current Feedback
There are not currently enough genuine customer reviews on this CorporateOfficeHeadquarters.com page to identify recurring Dell complaint or service patterns.
The only visible submission is a 2022 question about requesting Dell sponsorship for a free community event. It does not describe a Dell purchase, technical-support case, warranty claim, order, repair, return, refund, financing account, or other customer-service experience.
Future Dell reviews may help readers evaluate experiences involving:
- Computer quality and reliability
- Technical support
- Warranty coverage
- Onsite or depot repair
- Replacement computers
- Orders and delivery
- Returns and refunds
- Dell Pay Credit
- Business and enterprise support
- Corporate escalation
Reviews are most useful when they include the product, approximate purchase date, warranty or service plan, support route used, number of repair attempts, response time, requested resolution, and final outcome.
Dell Competitors and Related Corporate Office Pages
Dell competes with manufacturers of personal computers, workstations, servers, storage systems, networking equipment, data-center infrastructure, and enterprise technology services.
Related corporate-office pages include:
- HP Corporate Office
- Apple Corporate Office
- IBM Corporate Office
- NVIDIA Corporate Office
- Geek Squad Corporate Office
Frequently Asked Questions About Dell Headquarters
Where is Dell Technologies headquarters?
Dell Technologies’ global headquarters is located at One Dell Way, Round Rock, TX 78682.
What is the Dell corporate office phone number?
Dell Technologies’ published corporate-office number is 1-800-289-3355.
Why does another Dell page show ZIP code 78664?
Dell’s U.S. retail contact page may display One Dell Way with ZIP code 78664. Dell Technologies’ corporate filings identify its principal executive-office mailing address as One Dell Way, Round Rock, TX 78682.
What is the Dell customer-service number?
Dell does not currently publish one universal customer-service number covering every issue. Customers should use Technical Support for product problems, Order Support for purchases and returns, or Dell Financial Services for financing accounts.
What is the Dell sales phone number?
Dell’s current U.S. home and business sales number is 1-877-275-3355.
How do I contact Dell Technical Support?
Open Dell’s Technical Support page and identify the device using its Service Tag, Express Service Code, Product ID, or agreement. Dell will display the support options available for that product.
How do I complain about Dell Technical Support?
Request a service-request number, document every repair or diagnostic step, ask for a supervisor or case manager, and keep the complaint connected to the existing support case.
How do I contact Dell about an order?
Use Dell Order Support and enter the order number or Dell Purchase ID. Order Support covers order status, invoices, shipping, returns, exchanges, and available contact options.
How long do I have to return a Dell computer?
Dell’s current U.S. policy generally provides 30 days from the invoice date for eligible purchases made directly from Dell. Exclusions and separate agreements may apply.
Do I need authorization before returning a Dell product?
Yes. Dell requires an approved Credit Return Authorization number for an eligible return. A package sent without authorization may not qualify for a refund or credit.
Who issues Dell Pay Credit?
Dell Pay Credit accounts are issued by Comenity Capital Bank.
How do I contact Dell Financial Services?
Use the Dell Financial Services website and the telephone or secure contact information printed on the current account statement.
How do I request a replacement Dell computer?
Contact Technical Support, document the repair history, and request escalation. Replacement eligibility depends on the warranty, support agreement, defect, prior repair attempts, and Dell’s current policy.
Does Dell have a complaint department?
Dell does not publish a universal telephone number labeled as a corporate complaint department. Begin with the department handling the order, product, repair, warranty, or financing issue and request supervisory escalation.
Is Dell Technologies publicly traded?
Yes. Dell Technologies Class C common stock trades on the New York Stock Exchange under the symbol DELL.
Who is the CEO of Dell Technologies?
Michael Dell is Dell Technologies’ founder, chairman, and chief executive officer.
When was Dell founded?
Dell was founded in 1984.
How do I contact Dell Human Resources?
Dell does not prominently publish a general public HR number. Applicants should use Dell’s official careers website, and current employees should use Dell’s internal Human Resources channels.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com independently researches corporate addresses, headquarters phone numbers, ownership information, customer-support routes, complaint procedures, and reader reviews. Whenever possible, information is checked against official company contact pages, current regulatory filings, support resources, legal policies, and company announcements.
Page Update Note
This Dell Technologies corporate-office page was reviewed and updated on July 21, 2026, to verify the Round Rock headquarters address and corporate phone number; explain the two ZIP codes shown in Dell resources; remove outdated universal customer-service numbers; add the current sales number and official technical, order, financing, return, warranty, and careers routes; expand technical-support, repair, replacement, delivery, refund, Dell Pay, enterprise, scam, and complaint guidance; update Dell’s current business segments and Texas incorporation; clarify that the only visible submission is a corporate sponsorship inquiry rather than a customer review; and preserve and center the existing headquarters image.
Disclaimer
CorporateOfficeHeadquarters.com is an independent corporate-information and review website. It is not affiliated with Dell Technologies Inc., Dell Inc., Dell Financial Services, Comenity Capital Bank, Alienware, any Dell reseller, repair provider, delivery carrier, contractor, employee, investor, or related organization.
Company names and trademarks belong to their respective owners. Addresses, phone numbers, sales hours, support routes, return periods, warranty terms, financing providers, repair procedures, product names, and corporate information may change. Verify important information through Dell, the current invoice, warranty, support agreement, financing statement, and official contact resources before returning equipment, making a payment, mailing documents, authorizing remote access, or traveling to an office.
Reviews and comments reflect the opinions and experiences of individual contributors and are not independently verified statements of fact. CorporateOfficeHeadquarters.com cannot access an order, diagnose a computer, approve a repair or replacement, issue a refund, change a financing account, schedule a technician, or guarantee that Dell will respond to a review posted here.
Share Your Dell Experience
Have you contacted Dell Technical Support, Order Support, Dell Financial Services, a sales representative, an enterprise account team, or the Round Rock corporate office about a computer, order, delivery, return, refund, repair, warranty, replacement, financing, account, or support concern? Share your experience below.
Helpful reviews include the product type, approximate purchase date, warranty or support plan, department contacted, number of repair attempts, response time, requested resolution, and final outcome.
Do not post Service Tags, Express Service Codes, order numbers, Dell Purchase IDs, payment information, account passwords, remote-access codes, financing-account details, home addresses, private phone numbers, personal email addresses, or full names of nonexecutive employees.