Yankee Candle is an active home-fragrance brand owned by Newell Brands. Although older directories identify 16 Yankee Candle Way in South Deerfield, Massachusetts as Yankee Candle headquarters, current corporate oversight is handled through Newell Brands’ global headquarters in Atlanta. Yankee Candle continues to maintain important retail, research, manufacturing, warehouse, and other operations in western Massachusetts.
Yankee Candle Corporate Office and Headquarters Information
- Brand: Yankee Candle
- Legal business: The Yankee Candle Company, Inc.
- Parent company: Newell Brands Inc.
- Current parent-company headquarters: 5 Concourse Parkway NE, 8th Floor, Atlanta, GA 30328
- Newell Brands corporate phone number: 1-770-418-7000
- Historical Yankee Candle corporate-campus address: 16 Yankee Candle Way, South Deerfield, MA 01373
- Yankee Candle Consumer Care: 1-877-803-6890
- Official Yankee Candle website: YankeeCandle.com
- Parent-company stock symbol: Nasdaq: NWL
Newell Brands’ Atlanta office is the current principal executive headquarters for the public parent company that owns Yankee Candle. The Atlanta corporate office is not a Yankee Candle retail store, merchandise-return location, warehouse, candle-production facility, public complaint counter, or order-pickup location.
The South Deerfield address at 16 Yankee Candle Way is historically associated with Yankee Candle’s former standalone corporate campus. It should not be presented as the current headquarters of an independently operated public company or as the current mailing address for Consumer Care.
Is Yankee Candle Still Headquartered in South Deerfield?
Yankee Candle was founded in western Massachusetts and maintains a significant presence in the South Deerfield and Whately area. However, the brand is now part of Newell Brands, whose current global headquarters is in Atlanta.
South Deerfield remains home to several Yankee Candle-related functions, including:
- The Yankee Candle Village flagship retail destination
- Home-fragrance research and product-development operations
- Manufacturing-related facilities in western Massachusetts
- Warehouses and other operational facilities
- Local retail, tourism, and seasonal-event operations
These locations should not all be described as one corporate headquarters. A retail store, research laboratory, production facility, warehouse, former office building, and parent-company headquarters serve different purposes.
Former Yankee Candle Way Corporate and Distribution Facilities
Older company information may list addresses on Yankee Candle Way, including 16 Yankee Candle Way and 27 Yankee Candle Way.
Distribution operations and offices at 27 Yankee Candle Way were closed in 2024 as part of a Newell Brands consolidation. The building remained available as an auxiliary warehouse. Other western Massachusetts Yankee Candle operations continued.
Customers should not assume that an address on Yankee Candle Way accepts:
- Online merchandise returns
- Gift-card disputes
- Payments
- Damaged candles
- Employment applications
- Legal documents
- Rewards-account records
- Private customer information
Use the official contact form or Consumer Care instructions before mailing anything to a Yankee Candle or Newell facility.
Yankee Candle Corporate Phone Versus Consumer Care
The current Newell Brands corporate number is 1-770-418-7000. This number serves the parent company’s Atlanta headquarters and should not be treated as the primary line for Yankee Candle orders, returns, shipping, rewards, gift cards, or product exchanges.
Yankee Candle’s current Consumer Care number is:
- Consumer Care: 1-877-803-6890
- Published hours: Monday through Friday, 9:00 a.m.–8:00 p.m. Eastern Time
- Online contact form: Contact Yankee Candle
- Help Center: Yankee Candle Order Support Hub
Consumer Care correspondence is currently directed to:
Yankee Candle Consumer Care
5 Concourse Parkway
Atlanta, GA 30328
Do not mail merchandise, gift cards, payment information, or confidential records to this address unless Consumer Care provides instructions authorizing that mailing.
Older Yankee Candle telephone numbers
Some older webpages and directories continue to display 1-800-243-1776 for telephone ordering or Customer Service. The primary current Consumer Care page publishes 1-877-803-6890.
The former South Deerfield numbers 1-413-665-8306 and fax number 1-413-665-4815 were not verified as current public corporate contacts. They should not be relied upon for orders, complaints, Human Resources, or corporate correspondence.
Yankee Candle Village in South Deerfield
Yankee Candle Village is an active flagship retail and visitor destination. Its address and telephone number are:
- Yankee Candle Village: 25 Greenfield Road, South Deerfield, MA 01373
- Village store phone number: 1-877-636-7707
- Village information: Yankee Candle Village
- Store page: South Deerfield store details
The Village number is for the South Deerfield retail location and its events. It is not the parent-company headquarters number or the general number for online orders placed through YankeeCandle.com.
Contact the Village directly for questions about:
- Current store hours
- Village events and seasonal activities
- Local product availability
- In-store pickup
- Group visits
- Custom Candle Bar availability
- Accessibility at the Village
- A purchase made at that location
Yankee Candle Ownership and Company Structure
The Yankee Candle Company, Inc. is part of Newell Brands Inc., a publicly traded global consumer-products company. Newell Brands owns a portfolio that includes Yankee Candle, WoodWick, Chesapeake Bay Fragrance, Rubbermaid, Sharpie, Coleman, Graco, Paper Mate, FoodSaver, Oster, and other brands.
Yankee Candle operates within Newell’s Home and Commercial Solutions segment. WoodWick and Chesapeake Bay are sister home-fragrance brands within the same parent-company organization and should not be described as unrelated competitors.
Newell Brands trades on Nasdaq under the symbol NWL. Yankee Candle does not have a separate publicly traded stock symbol.
Yankee Candle Leadership
Yankee Candle is managed as a brand and business within Newell Brands rather than as a separately listed public corporation with its own published standalone executive team.
- Chris Peterson: President and Chief Executive Officer, Newell Brands
- Mark Erceg: Chief Financial Officer, Newell Brands
- Melanie Huet: President, Home and Commercial – Home
Executive roles can change. Review the official Newell Brands leadership page for the current parent-company executive roster.
Is Yankee Candle Still in Business?
Yes. Yankee Candle remains active through its website, retail stores, the South Deerfield Village, and third-party retail partners.
Newell Brands closed approximately 20 Yankee Candle stores in the United States and Canada in January 2026 as part of a broader productivity and retail-optimization plan. Those closures did not represent the closure of the entire Yankee Candle business.
Yankee Candle has continued introducing products, partnerships, and updated retail concepts. Because store locations can open, close, relocate, or change hours, use the official Yankee Candle store locator before visiting.
How to Resolve an Online Yankee Candle Order Problem
For an online order, gather the order confirmation, purchaser’s email address, billing ZIP code, tracking information, photographs, and prior correspondence.
- Check the Order Support Hub for the current order status.
- Review the carrier’s tracking information.
- Confirm the shipping address entered at checkout.
- Photograph damaged packaging, broken containers, leaking products, or incorrect items.
- Do not discard the product or packaging until Consumer Care provides instructions.
- Contact Consumer Care at 1-877-803-6890 or use the official contact form.
- Request written confirmation of a refund, replacement, return authorization, or carrier investigation.
- Save the case number and any promised follow-up date.
The Atlanta corporate switchboard and South Deerfield Village store cannot be assumed to have access to every online order or carrier investigation.
Damaged, Missing, or Misdelivered Yankee Candle Orders
When a shipment arrives damaged or is delivered to the wrong address:
- Photograph the shipping carton and label
- Photograph damaged jars, wax, lids, accessories, and internal packaging
- Keep the carrier tracking number
- Confirm whether the shipment was marked delivered
- Check nearby entrances and ask household members
- Contact the carrier when appropriate
- Contact Yankee Candle Consumer Care
- Keep refund or replacement confirmation
Do not publish a full order number, shipping label, home address, payment details, or tracking barcode in the comments.
Yankee Candle Happiness Guarantee and Returns
Yankee Candle publishes a Happiness Guarantee for qualifying Yankee Candle, WoodWick, and Chesapeake Bay products purchased in the United States from authorized sellers.
Under the current published policy, a qualifying product may generally be returned or exchanged for up to one year after purchase, subject to the complete policy and proof-of-purchase requirements.
Online purchases
For products purchased through YankeeCandle.com, have the order number and billing ZIP code available and begin through the company’s self-service return process.
Yankee Candle store purchases
For faster service with a store purchase, bring the product, original detailed receipt, and original payment card to an appropriate Yankee Candle store.
Products purchased from another retailer
A product bought from a department store, grocery store, online marketplace, home retailer, or another authorized seller may require the purchaser to begin with that retailer. Review the Yankee Candle guarantee and the seller’s return policy.
- Happiness Guarantee and return policy: Yankee Candle warranty and returns
Do not send returns to Newell Brands headquarters, 16 Yankee Candle Way, or Yankee Candle Village unless an authorized return label or written instruction directs the shipment there.
In-Store Complaints and Promotion Disputes
For a concern involving a store employee, coupon, promotion, price, return, store opening time, or product availability:
- Keep the receipt and promotional email, coupon, or screenshot.
- Review the promotion’s dates, exclusions, minimum purchase, membership requirements, and participating channels.
- Ask the store associate to explain the applicable term.
- Request the store manager when the issue remains unresolved.
- Record the store location, transaction date, and general issue.
- Contact Consumer Care if the manager cannot resolve the complaint.
- Request written confirmation of any refund, exchange, coupon replacement, or policy decision.
A promotion may differ between stores, the website, rewards members, outlet locations, or particular product categories. Keep the actual offer rather than relying only on a verbal description.
Yankee Candle Gift Cards
Yankee Candle offers physical gift cards and electronic gift cards. The company states that its gift cards do not expire and do not have fees.
- Purchase a gift card or check a balance: Yankee Candle gift cards
A balance inquiry requires the complete card number and PIN through the secure official system. Never post either number in a public comment.
Contact Consumer Care when a gift card was not delivered, cannot be activated, shows an unexpected balance, or was used without authorization. Keep the purchase receipt and activation record.
Yankee Candle gift cards should never be used to pay taxes, fines, bail, utility shutoff demands, technology-support fees, or an unexpected debt. A demand for payment by retail gift card is a common scam warning sign.
Yankee Candle Rewards and Account Help
Yankee Candle operates the Fragrance Family Rewards program for qualifying purchases made through participating brand websites and Yankee Candle stores.
For missing points, vouchers, login problems, birthday offers, account changes, or an incorrect email address:
- Sign in to the rewards account
- Save the receipt or online order confirmation
- Confirm that the email used for the purchase matches the account
- Review current rewards terms and expiration rules
- Contact Consumer Care through the official form
Do not publish a rewards-account email, password, voucher code, date of birth, or transaction record containing private information.
Candle Quality and Product Concerns
Contact Yankee Candle when a product has a cracked or broken container, loose component, damaged wick, unusual flame behavior, leaking fragrance oil, missing warning label, or another possible quality or safety concern.
Before contacting the company:
- Stop using a product that appears unsafe
- Allow hot wax and containers to cool
- Keep the product, packaging, warning label, and receipt
- Photograph the product and the concern
- Record the product name and identifying code
- Use the official contact form and select the appropriate product-concern category
Never leave a burning candle unattended. Keep flames and heated fragrance products away from children, pets, drafts, curtains, combustible materials, and unstable surfaces. Follow the warning label supplied with the specific product.
For an active fire, serious burn, poisoning concern, or other emergency, contact emergency services or the appropriate poison-control resource rather than waiting for an email or public-comment response.
Yankee Candle Product Recalls
A recalled product may require a specific refund, disposal, return, or replacement procedure. Do not mail a potentially hazardous product to headquarters or a retail store unless the recall notice provides those instructions.
Check:
- Yankee Candle’s official support pages
- Newell Brands announcements
- The U.S. Consumer Product Safety Commission
- The product’s model, batch, or identifying code
Preserve the product and documentation until the company or safety agency provides instructions.
Yankee Candle Careers and Human Resources
The current Consumer Care number and Newell corporate switchboard should not be labeled as dedicated Yankee Candle Human Resources numbers.
Applicants should search for jobs through:
A job may be associated with a retail store, Yankee Candle Village, distribution, manufacturing, research, marketing, or a Newell corporate function. Follow the contact route associated with the actual job posting.
Current employees should use their manager, Human Resources, payroll, benefits, leave, ethics, safety, or employee-relations systems. Do not post Social Security numbers, employee IDs, wage records, medical information, tax forms, private manager details, or confidential workplace documents in the comments.
How to Escalate a Yankee Candle Complaint
- Identify the responsible channel: Determine whether the issue involves YankeeCandle.com, a Yankee Candle store, Yankee Candle Village, another authorized retailer, a delivery carrier, or a gift-card provider.
- Gather documentation: Save the order number, receipt, product name, photographs, tracking information, store location, promotion, and previous communications.
- Start locally when appropriate: Ask for the store manager when the issue concerns an in-store transaction or employee interaction.
- Use Consumer Care: Call 1-877-803-6890 or submit the official contact form.
- Request a case number: Keep later calls and emails connected to the same complaint.
- State the requested resolution: Clearly request a refund, replacement, exchange, gift-card review, rewards correction, shipment investigation, or policy explanation.
- Keep written confirmation: Save return labels, refund notices, tracking records, and promised response dates.
- Contact Newell only for an unresolved company-level concern: The Newell corporate number is 1-770-418-7000, but the parent office may refer consumer transactions back to Yankee Candle Consumer Care.
- Use an appropriate outside route when necessary: A card issuer may investigate an unauthorized charge or unresolved posted billing error. A product-safety agency may accept a report involving a potentially hazardous product.
Yankee Candle Reader Complaints and Review Themes
Visible reader submissions on this page have described alleged concerns involving a damaged shipment, a replacement delivered to the wrong address, carrier service, an eventual refund, store-employee communication, coupon eligibility, and an intended merchandise return.
These are individual, unverified reader accounts. They do not establish that every Yankee Candle order, store, associate, product, or delivery has the same outcome.
A useful complaint should identify whether the transaction was online or in a store, the general store city when relevant, the contact route used, the approximate response time, and whether Consumer Care or the store manager resolved the issue.
Yankee Candle Competitors and Sister Brands
Consumers comparing candles, home fragrance, scent diffusers, gift products, and specialty retail may also research:
Bath & Body Works is a separate home-fragrance and personal-care competitor. It is not owned by Newell Brands and does not process Yankee Candle orders, returns, gift cards, or complaints.
WoodWick and Chesapeake Bay are sister brands in Newell Brands’ home-fragrance portfolio. They should not be described as unrelated competitors or Yankee Candle Customer Service departments.
Official Yankee Candle and Newell Brands Resources
- Official Yankee Candle website
- Yankee Candle Customer Service information
- Yankee Candle contact form
- Yankee Candle Order Support Hub
- Happiness Guarantee and return policy
- Shipping information
- Gift cards and balance information
- Fragrance Family Rewards
- Yankee Candle store locator
- South Deerfield Yankee Candle Village
- Yankee Candle careers
- Newell Brands corporate website
- Newell Brands corporate contact information
- Newell Brands leadership
- Newell Brands Investor Relations
Frequently Asked Questions
Where is Yankee Candle headquarters?
Yankee Candle is part of Newell Brands, whose principal executive headquarters is at 5 Concourse Parkway NE, 8th Floor, Atlanta, GA 30328. The older 16 Yankee Candle Way address is historically associated with Yankee Candle’s South Deerfield corporate campus.
Is 16 Yankee Candle Way still Yankee Candle headquarters?
It should not be presented as the current headquarters of an independent standalone company. Yankee Candle retains operations in western Massachusetts, but parent-company corporate oversight is based at Newell Brands’ Atlanta headquarters.
What is the Yankee Candle corporate phone number?
The current Newell Brands corporate number is 1-770-418-7000. Consumer order, return, shipment, rewards, or gift-card concerns should begin with Yankee Candle Consumer Care rather than the parent-company switchboard.
What is 1-877-803-6890?
1-877-803-6890 is Yankee Candle’s current Consumer Care number. It is not the parent-company headquarters telephone number.
What happened to 1-800-243-1776?
The number continues to appear on some older or secondary Yankee Candle pages for telephone ordering. The primary current Consumer Care page lists 1-877-803-6890.
What is the Yankee Candle mailing address?
The current Consumer Care page directs general correspondence to Yankee Candle Consumer Care, 5 Concourse Parkway, Atlanta, GA 30328. Do not use that address for merchandise returns unless Consumer Care provides instructions.
Where is Yankee Candle Village?
Yankee Candle Village is at 25 Greenfield Road, South Deerfield, MA 01373. Its store number is 1-877-636-7707.
Is Yankee Candle still in business?
Yes. Yankee Candle remains active online, through retail locations, at the South Deerfield Village, and through other authorized retailers. Newell closed approximately 20 stores in early 2026 but did not close the entire brand.
Who owns Yankee Candle?
Yankee Candle is owned by Newell Brands Inc., a publicly traded consumer-products company listed on Nasdaq under NWL.
Is WoodWick owned by Yankee Candle?
Yankee Candle and WoodWick are sister home-fragrance brands within Newell Brands. WoodWick is not an unrelated competitor.
Who is the CEO of Yankee Candle?
No current separate Yankee Candle CEO is published as the leader of an independently operated company. Chris Peterson is the president and CEO of parent company Newell Brands.
Can I return a candle to Newell Brands headquarters?
No. Use Yankee Candle’s official online return process or take an eligible store purchase to an appropriate Yankee Candle store according to the current Happiness Guarantee and return policy.
How long is the Yankee Candle Happiness Guarantee?
The current published policy generally provides qualifying customers in the United States up to one year after purchase to request a refund or exchange for eligible Yankee Candle, WoodWick, or Chesapeake Bay products purchased from an authorized seller, subject to the complete terms.
Do Yankee Candle gift cards expire?
Yankee Candle states that its physical and electronic gift cards do not expire and do not have fees.
How do I complain about a Yankee Candle store?
Ask for the local store manager and keep the receipt and promotional documentation. Contact Consumer Care at 1-877-803-6890 if the store cannot resolve the complaint.
How do I report a damaged Yankee Candle order?
Photograph the product and packaging, keep the order and tracking information, and contact Yankee Candle Consumer Care through the official contact form or telephone number.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com reviewed Yankee Candle’s parent-company ownership, Newell Brands’ current SEC-listed headquarters and corporate number, the historical South Deerfield corporate campus, active Village store, research and manufacturing presence, 2024 facility changes, 2026 store optimization, Consumer Care contacts and hours, mailing information, Happiness Guarantee, gift cards, careers, leadership, operating status, official company resources, QueryHunter search information, existing image, and visible reader submissions.
We distinguish the Newell Brands headquarters from Yankee Candle Consumer Care, the former Yankee Candle Way corporate campus, the South Deerfield Village store, research facilities, manufacturing operations, warehouses, other retailers, and delivery carriers.
CorporateOfficeHeadquarters.com is independent and is not affiliated with The Yankee Candle Company, Inc., Newell Brands, Yankee Candle Village, WoodWick, Chesapeake Bay, any Yankee Candle store, authorized retailer, delivery carrier, payment service, gift-card provider, or government agency.
Page Update Note
This page was substantially revised on July 27, 2026. The update clarified that Yankee Candle is part of Newell Brands; replaced the outdated presentation of 16 Yankee Candle Way as the current standalone corporate headquarters; added Newell Brands’ current Atlanta headquarters and corporate phone number; distinguished the parent-company office from Consumer Care; corrected 1-877-803-6890 from a corporate number to the current Consumer Care line; removed unverified South Deerfield corporate and fax numbers; explained the status of older telephone and mailing information; distinguished the former Yankee Candle Way offices from the active Village store, research, manufacturing, warehouse, and other Massachusetts operations; added current ownership, public-company, leadership, and operating-status information; added the 2026 store-closure context without describing the brand as closed; expanded online-order, delivery, return, Happiness Guarantee, gift-card, rewards, product-quality, safety, recall, store-complaint, career, and escalation guidance; reviewed visible reader-submission themes; identified WoodWick and Chesapeake Bay as sister brands rather than competitors; retained the relevant Bath & Body Works internal link; and omitted the existing graphic because it displayed an outdated corporate-office classification and mislabeled the Consumer Care number.
Disclaimer
This page is provided for general corporate-office, historical, retail, product, and consumer-feedback information. CorporateOfficeHeadquarters.com does not represent Yankee Candle, The Yankee Candle Company, Newell Brands, Yankee Candle Village, a retail store, authorized seller, delivery carrier, payment processor, gift-card provider, employer, safety agency, or government regulator.
Addresses, telephone numbers, operating facilities, store locations, leadership, product lines, warranties, return policies, rewards terms, gift-card rules, Consumer Care hours, and company structures may change. Verify current information through the official company resources associated with the applicable transaction.
Nothing on this page is legal, financial, employment, fire-safety, medical, product-liability, consumer-rights, or regulatory advice. Follow the warning label supplied with the product and contact emergency services for an active fire, serious injury, or other immediate danger.
Share Your Experience
Readers may share a firsthand Yankee Candle experience in the comments. Helpful submissions identify whether the issue involved the parent-company office, Consumer Care, YankeeCandle.com, Yankee Candle Village, another store, another authorized retailer, a delivery carrier, a return, gift card, rewards account, damaged product, promotion, or employment inquiry; the general location or department involved; the contact route used; the approximate response time; and whether the matter was resolved.
Do not publish full order numbers, tracking barcodes, shipping labels, home addresses, payment-card or bank information, gift-card numbers or PINs, rewards-account credentials, passwords, verification codes, private email addresses, personal telephone numbers, Social Security numbers, tax forms, employment files, medical information, children’s information, confidential correspondence, or private employee details.
Do not identify individual store employees unnecessarily or publish unsupported accusations that a named person or company committed fraud, theft, discrimination, a crime, or intentional misconduct. Describe firsthand events and the requested resolution without presenting an unverified legal conclusion as established fact.
Spam, threats, doxxing, impersonation, discriminatory content, retaliation demands, unsupported criminal accusations, confidential records, private employee information, and sensitive financial or personal information may be edited, withheld, or removed.