Serta’s parent company, Serta Simmons Bedding, has its corporate headquarters in Doraville, Georgia. This guide lists the corporate address and phone number, along with contacts for Serta products, warranty assistance and purchases made directly from Serta.com.
The right starting point depends on where you purchased the product and whether you are requesting a return, reporting a defect or asking about delivery. Write a review about your experience, or use the official contacts below.
Serta corporate office — quick answers
Parent-company headquarters: Serta Simmons Bedding, LLC, 2451 Industry Avenue, Doraville, GA 30360, USA.
Corporate phone: 404-534-5000. This is the parent company’s published contact number, not a verified dedicated HR or mattress complaint line.
Serta consumer assistance: 888-708-1466.
Sources: Serta Simmons Bedding’s corporate contact page and Serta’s contact page. Checked September 11, 2026.
On This Page
Serta Contact Numbers and Departments
| Reason for contacting | Contact | Purpose |
|---|---|---|
| Corporate inquiry | 404-534-5000 | Serta Simmons Bedding’s general company contact. |
| Serta product assistance | 888-708-1466 Official contact form |
Help directing a question about a Serta product or purchase. |
| Warranty help when a retailer is unavailable | warranty@serta.com | Serta’s published assistance route if the original retailer closed or you moved outside its service area. |
| Serta.com product support | support@serta.com | Direct-purchase assistance; the official help pages also identify this address for exchange and certain product questions. |
| Return of a Serta.com purchase | Official return instructions | Start a direct-purchase return through the form linked by Serta. |
| Media inquiry | SSBCommunications@SertaSimmons.com | Parent-company media contact; not the consumer warranty department. |
Serta publishes consumer phone hours of Monday through Thursday, 10 a.m.–7 p.m., and Friday, 10 a.m.–3 p.m., labeled EST on its contact page. Check that page for changes before calling.
For a purchase from a mattress store, department store or another website, begin with the seller shown on the receipt. Ask whether the concern belongs with the retailer, Serta or a separate product manufacturer. The Serta name on a product does not by itself establish which business processes its return.
How to Escalate a Serta Mattress Complaint
These are suggested preparation and follow-up steps, not a promise that a particular refund, replacement or warranty claim will be approved.
- Identify the purchase. Locate the receipt or order confirmation, purchase and delivery dates, retailer name, product model and size. Keep the mattress law tag and any warranty paperwork available so the product can be identified accurately.
- Separate the issues. State whether you are reporting physical damage, a possible manufacturing defect, a comfort concern, a missed delivery or a charge question. If several issues occurred, explain each one with its date.
- Contact the responsible seller or product team. Retailer purchases should start with that retailer. For Serta.com orders, use Serta’s contact or return resources. If you are unsure, ask the consumer team which process applies before submitting duplicate requests.
- Provide useful evidence. Photograph the product, affected area and supporting frame or foundation when relevant. Describe what you observed and when it began. Ask for measurement instructions before trying to document an indentation or other condition.
- Request a documented review. Ask for a case number, missing-document checklist and next step. If the matter remains unresolved, request a supervisor or further product review, then retain the written decision and the warranty or return terms cited.
A concise request could say: “I purchased this model from this seller on this date. The concern is shown in the attached photographs. Please confirm whether this should be reviewed under the warranty or another purchase policy, and tell me what information is still needed.” Send receipts and identifying details privately.
Serta Warranty, Return and Delivery Guidance
A warranty claim is different from a comfort return
A warranty review concerns whether a product condition meets the applicable warranty’s coverage. A return or exchange concerns the seller’s purchase policy. Being dissatisfied with firmness does not automatically establish a manufacturing defect, and a warranty does not automatically provide the same remedies as a sleep trial.
Serta’s warranty page directs retailer customers to their original retailer. If that business has closed or you moved beyond its service area, the page provides Serta’s phone and warranty email for assistance. That route concerns warranty support; it should not be read as a promise to adopt a closed retailer’s return policy.
Use the warranty document for your exact product and purchase period. Ask which coverage provision applies, whether inspection is required and whether there are transportation or other charges. Avoid relying on a measurement threshold found for a different mattress model. Keep the product available until you receive instructions about inspection, collection or disposal.
Returning something purchased on Serta.com
Serta’s direct-purchase return instructions, updated June 30, 2026, describe a 100-night sleep trial beginning on delivery. They also state a one-return-or-exchange limit per household within 12 months and direct customers to an online form. Purchases through other sellers follow those sellers’ policies.
For a direct order, request instructions before shipping, donating or disposing of the item. The help page explains that handling depends on the delivery method and that refund processing follows confirmation of the return shipment or pickup. Save any collection confirmation, and ask the team how the approved refund will appear on your original payment method.
Delivery damage, missing items or scheduling problems
For a delivery concern, start with the seller that accepted the order. Keep the delivery notice, order number and photographs together. Identify whether the issue involves the mattress itself, a base, a missing accessory or an agreed delivery service. These details help distinguish a product review from a transportation or fulfillment problem.
If an appointment changes, ask who will contact the delivery provider and how the revised date will be confirmed. If a promised service was not completed, describe what the order confirmation actually included and what happened during delivery. Request an itemized explanation of any proposed credit rather than assuming the whole order will be refunded.
Adjustable bases and other Serta-branded products
Serta’s warranty directory includes separate contacts for certain bases, bedding and other licensed products. Check the manufacturer and model before choosing a contact. A mattress and an adjustable base purchased together may require different service routes. Keep their receipts and serial or model information separately identifiable.
A review here does not open a warranty claim or return. Submit product documents through the seller’s or manufacturer’s official channels. Keep receipts, order numbers, home addresses and payment information out of public reviews.
Corporate contact graphic; not a photograph of Serta Simmons Bedding’s headquarters.
Serta Corporate Office Questions
Is 404-534-5000 Serta’s HR number?
It is the parent company’s published corporate number. A dedicated public HR or payroll line was not verified for this guide. Employees should use their employer-provided HR channels, and applicants should follow the contact details in the relevant job posting.
Can I take my mattress to headquarters?
Do not transport or ship a mattress to the corporate address without explicit instructions. Ask the retailer or product team where the item must remain and whether collection or an inspection will be arranged. The headquarters listing is not a consumer return authorization.
What if I cannot find my receipt?
Ask the seller whether it can locate a purchase record using the information you provide privately. Explain what documentation you still have, such as the order email or product label. Request confirmation of what proof is acceptable; this directory cannot establish eligibility without the applicable terms.
Can a public review get my case resolved?
A review can describe your experience for other readers, but it does not replace an official request. Continue following up with the responsible company and update your review if a later response changes the outcome.
About Serta
Serta is a mattress brand within Serta Simmons Bedding. The parent company’s official corporate website identifies its Doraville headquarters and brand portfolio, which includes Serta, Beautyrest, Beauty Sleep and Tuft & Needle. Use the relevant product brand’s support information when seeking help with a purchase.
Related Corporate Office Guides
See our Mattress Firm and Sleep Number corporate office guides for other mattress-related contacts.
Why Trust Corporate Office Headquarters?
We checked Serta’s contact, warranty and return information and its parent company’s contact page on September 11, 2026. Phone numbers were verified from published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with Serta or Serta Simmons Bedding.
Share Your Serta Review
What product did you purchase, where did you buy it and how was your concern handled? Positive and negative experiences are welcome. Use the review form below and explain whether the matter involved the retailer, delivery team or manufacturer. Omit private documents and contact details.