Pier 1 is a digital-first home furnishings and décor retailer operated by Pier 1 Imports Omni, Inc. and owned through Omni Retail Enterprises. The former Pier 1 Imports retail company liquidated its physical stores in 2020, and the Pier1.com brand continued under new ownership.
Pier 1 no longer publishes 100 Pier 1 Place in Fort Worth, Texas, as its corporate headquarters. That building was purchased by the City of Fort Worth and is now used as Fort Worth City Hall. The former corporate and customer-service phone numbers associated with the old Pier 1 company should not be presented as verified contacts for the current online retailer.
Current customers should contact Pier 1 Customer Care through the official online contact form or by emailing su*****@***r1.com.
Pier 1 Corporate Office and Customer Service Information
- Consumer Brand: Pier 1 and Pier 1 Imports
- Current Website Operator: Pier 1 Imports Omni, Inc.
- Parent Company: Omni Retail Enterprises
- Current Business Model: Primarily an online home furnishings and décor retailer
- Parent Company Location: Dallas, Texas
- Current Pier 1 Customer Care Email: su*****@***r1.com
- Online Customer Care: Contact Pier 1 Customer Care
- Published Customer Care Hours: Monday-Friday, 8 a.m.-6 p.m. Central Time on the main contact page
- Current Public Customer Service Phone: Pier 1 does not prominently publish a general customer-service phone number on its current contact page
- Current Public Corporate Phone: Pier 1 does not prominently publish a separate corporate-office phone number for the current online business
- Official Website: Pier1.com
- Help Center: Pier 1 Help Center
- Frequently Asked Questions: Pier 1 FAQs
- Order Tracking: Track a Pier 1 Order
- Returns: Pier 1 Return Policy
- Shipping Information: Pier 1 Shipping and Delivery
- Pier 1 Rewards: Pier 1 Rewards Information
- Privacy Policy: Pier 1 Privacy Policy
- Terms of Use: Pier 1 Terms of Use
- Product Notices and Recalls: Available through the official Pier 1 Help Center
Pier 1’s official pages currently publish slightly different Customer Care hours. The main contact page lists Monday through Friday from 8 a.m. to 6 p.m. Central, while the Help Center has displayed broader weekday and weekend hours. Customers should confirm the current schedule on the contact page before expecting a response.
Is 100 Pier 1 Place Still Pier 1 Headquarters?
No. The address at 100 Pier 1 Place, Fort Worth, TX 76102, was the headquarters of the former Pier 1 Imports retail company.
The City of Fort Worth purchased the former Pier 1 headquarters building and converted it into Fort Worth City Hall. It is not the headquarters, Customer Care office, return center, warehouse, showroom, or payment location for the current Pier1.com business.
Do not mail returns, damaged merchandise, payments, legal documents, employment materials, or customer complaints to the former Fort Worth headquarters.
The old number 1-817-252-8000 was associated with the former Pier 1 corporate office. The number 1-800-245-4595 was also widely published for the former retailer. Neither number is prominently identified on Pier 1’s current official contact page as a verified contact for the present online business.
Where Is the Current Pier 1 Corporate Office?
Pier 1 does not prominently publish a customer-facing corporate headquarters street address on its current Contact Information page.
The current parent company, Omni Retail Enterprises, identifies itself as a Dallas, Texas-based digital retail group. Pier 1’s Terms of Use identify the website operator as Pier 1 Imports Omni, Inc.
The Terms of Use publish the following address for copyright and DMCA notices:
Pier 1 Imports Omni, Inc.
1733 Park Street, No. 160
Naperville, IL 60563
This is specifically published as a legal and intellectual-property notice address. It should not be treated as a merchandise-return center or universal customer-complaint address unless Pier 1 provides written instructions directing a customer to use it.
For ordinary order, delivery, return, refund, membership, or product complaints, use su*****@***r1.com or the official Customer Care form.
Pier 1 Ownership and Company History
The original Pier 1 Imports developed from a single store founded in San Mateo, California, in 1962. It later became a national home décor and furniture chain with stores throughout the United States and Canada.
The former publicly traded company filed for Chapter 11 bankruptcy protection in 2020 and liquidated its remaining stores. Retail Ecommerce Ventures subsequently acquired the Pier 1 brand and relaunched it as an online retailer.
Ownership later transferred to Omni Retail Enterprises, which now identifies Pier 1 as one of the consumer brands in its digital retail portfolio. Pier1.com’s current Terms of Use identify Pier 1 Imports Omni, Inc. as the website operator.
Pier 1 continues to sell furniture, rugs, lighting, bedding, outdoor products, dining items, wall décor, candles, seasonal merchandise, and decorative accessories online.
Although new licensing arrangements may place Pier 1-branded products in other retail channels, Pier 1 does not currently operate the former nationwide chain of standalone Pier 1 stores.
Choose the Correct Pier 1 Support Route
- Order status: Use the official order-tracking page and the tracking information sent by email.
- Tracking number not updating: Allow 24-72 hours after shipment for carrier activity to appear, then contact Customer Care if there is still no movement.
- Missing item: Photograph the package and contents and report the issue through Customer Care promptly.
- Damaged or defective item: Keep the item and all packaging, take photographs, and submit a claim within the published claim period.
- Wrong item received: Contact Customer Care with the order number, product information, photographs, and shipping label.
- Return request: Review the return policy and contact Customer Care within 30 days of delivery.
- Order cancellation: Pier 1 states that orders cannot be cancelled after they are placed.
- Delivery-address change: Pier 1 states that it cannot change the address after the order is submitted. Contact the carrier after tracking becomes available.
- Freight delivery: Contact the freight carrier using the carrier code and tracking number.
- Store credit: Contact Customer Care if an approved credit has not appeared after the published processing period.
- Pier 1 Rewards cancellation: Contact Customer Care before the next renewal charge.
- Credit-card account: Use the account-management link in the Pier 1 Help Center or contact the card issuer using the number on the card or statement.
- Privacy request: Use Pier 1’s Privacy Policy and Your Privacy Choices page.
- Product recall or safety notice: Review the Product Notices and Recalls section of the official Help Center.
- Corporate or ownership inquiry: Contact Omni Retail Enterprises through its official company website rather than using Pier 1 Customer Care for an order complaint.
What to Have Before Contacting Pier 1
- The Pier 1 order number
- The name and email address used for the purchase
- The order and delivery dates
- The product name, item number, color, size, and quantity
- The carrier name and tracking number
- Photographs of the item, packaging, shipping carton, and label
- A screenshot of the order confirmation or account page
- Copies of Customer Care emails and earlier case references
- The amount charged and payment method used
- A concise explanation of the requested resolution
Do not post complete order numbers, home addresses, phone numbers, email addresses, payment-card details, account passwords, tracking numbers tied to a private address, or unredacted receipts in public comments.
How to Escalate a Pier 1 Complaint
Begin with Pier 1 Customer Care using the official contact form or su*****@***r1.com.
Include the order number, product, order date, delivery date, tracking information, photographs, and a short explanation of what occurred. State the exact resolution requested, such as delivery information, a replacement, return authorization, store credit, correction of a membership charge, or review of a damaged-product claim.
Ask for a written case or ticket number. Keep all emails, chat messages, tracking records, carrier notices, photographs, and payment records.
If the complaint concerns delivery, also contact the carrier. Ask for delivery scans, photographs, GPS information, freight-delivery records, or a missing-package investigation when available.
If Pier 1 approves a return, follow the written instructions exactly. Do not send merchandise to the former Fort Worth headquarters, the parent company, or the legal-notice address.
For an unresolved payment-card charge, contact the card issuer and ask about its billing-dispute procedures. Review the deadlines that apply to card disputes before waiting for a lengthy merchant response.
For a substantial unresolved consumer complaint, customers may also contact the attorney general or consumer-protection office in their state. A government complaint does not guarantee a refund, replacement, store credit, or other particular outcome.
Pier 1 Shipping and Delivery Complaints
Pier 1 states that most orders are processed and delivered within approximately three to seven business days. Larger and oversized orders may require coordinated freight delivery and can take longer.
Some orders may take up to 14 days, and multiple products from one order may arrive in separate packages.
Pier 1 currently ships within the 48 contiguous United States. Its published shipping information says it does not ship to post office boxes and does not offer expedited, overnight, or white-glove delivery.
For an oversized item, the freight carrier may contact the customer one or two business days before delivery. Confirm the delivery date, arrival window, access requirements, building restrictions, and whether the service includes only curbside or threshold delivery.
Inspect large furniture before discarding the carton or signing paperwork that confirms the item arrived without visible damage. Photograph crushed boxes, torn packaging, missing pieces, scratches, broken components, and damage to walls, floors, doors, or stairs.
If a package is marked delivered but cannot be located, check the delivery area, neighbors, building office, mailroom, and carrier tracking details before contacting Customer Care.
Pier 1 Damaged, Defective, or Missing Item Complaints
Pier 1 instructs customers to photograph damaged, defective, incorrect, or incomplete orders before discarding the item or packaging.
Contact Customer Care promptly and provide:
- The order and item numbers
- Photographs of the entire product
- Close-up photographs of the damage or defect
- Photographs of the packaging and shipping label
- A list of missing pieces or hardware
- The requested replacement, credit, return, or other resolution
Pier 1’s FAQ describes a 30-day claims window for returns, exchanges, missing items, and damaged-product requests. Do not delay while waiting for a carrier investigation if the Pier 1 claim deadline is approaching.
Keep the merchandise and packaging until Pier 1 provides written instructions. Discarding the item too early may make it more difficult to document damage or determine the required return process.
Pier 1 Return and Store-Credit Policy
Pier 1’s current return policy states that most eligible merchandise may be returned within 30 days of delivery.
With limited exceptions, approved returns are issued as Pier1.com store credit rather than a refund to the original payment method. Customers are generally responsible for return-shipping costs.
Returned merchandise must normally be unused, unassembled, in its original condition, and in the original packaging.
Items that may be ineligible include:
- Clearance and final-sale merchandise
- Gift cards
- Personalized products
- Assembled or modified products
- Open-box merchandise
- Mattresses
- Items identified as nonreturnable on the product page or at checkout
- Individual items from a discounted bundle when the full bundle is not returned
Pier 1 asks customers to allow approximately 14-21 days for return processing before contacting support about the return’s status. The policy separately states that store credit is typically processed within five to seven business days after approval.
Review the policy that was displayed when the order was placed because terms, exclusions, deadlines, and refund methods may change.
Pier 1 Order Cancellation and Address-Change Complaints
Pier 1 states that an order cannot be cancelled after it is submitted because orders begin processing quickly.
The company also states that Customer Care cannot change the shipping address after an order is placed. Once tracking information is available, the customer may contact the carrier to ask whether a delivery change or package-intercept service is available.
Carrier redirection may not be available for every shipment and may involve additional fees.
Before submitting an order, confirm the products, quantities, dimensions, delivery address, apartment or unit number, telephone number, shipping charges, membership charges, discounts, and return restrictions.
Pier 1 Rewards Membership Complaints
Pier 1 Rewards is a paid membership program offering benefits that may include shipping benefits, product discounts, promotions, and early access to selected collections.
Pier 1 currently advertises monthly and annual membership options. The published prices are $9.99 per month or $69 per year, although pricing and benefits may change.
The membership automatically renews unless it is cancelled before the next charge. Pier 1 directs members to Customer Care to cancel.
When cancelling, request written confirmation that:
- The membership has been cancelled
- No future renewal will be charged
- The cancellation date has been recorded
- Any requested billing review has been opened
Keep the original enrollment screen, membership terms, order confirmation, cancellation request, Customer Care response, and payment-card statement.
Pier 1 states that membership fees are generally nonrefundable except where its terms provide otherwise. Read the current Rewards terms before enrolling or requesting a refund.
Old Pier 1 Stores, Purchases, Gift Cards, and Warranties
The current online Pier 1 operation is legally and operationally different from the former physical-store company that liquidated in 2020.
A receipt, gift card, warranty, merchandise credit, order, or employment record issued by the former company may not be handled in the same way as a current Pier1.com transaction.
Contact current Customer Care and provide the issue date and identifying information without posting it publicly. Ask whether the document is recognized by the current operator.
Do not assume that a former store location, the old Fort Worth headquarters, or an unrelated retailer selling Pier 1-branded merchandise can process a Pier1.com return.
For a licensed Pier 1 product purchased from another retailer, begin with the retailer named on the receipt. Its return, warranty, and complaint procedures may apply rather than Pier1.com’s policies.
Pier 1 Reviews and Complaints
The visible reader review on this page describes a 2022 online order in which the customer reported being charged but could not obtain updated shipping information or reach someone who could resolve the issue.
That review is an individual historical report and predates Pier 1’s current Omni Retail Enterprises ownership structure. It does not establish what occurred in every order or what customers will experience under the current operator.
Common online furniture and décor complaints may involve delayed shipping, tracking numbers that do not update, damaged products, missing pieces, freight delivery, return-shipping costs, store-credit refunds, cancellation restrictions, membership charges, or difficulty obtaining a timely response.
When leaving a Pier 1 review below, include the approximate order date, product category, general problem, support route used, response time, and whether the issue was resolved.
Fake Pier 1 Support and Shopping Warning
Use Pier1.com and the official Help Center before providing order, payment, account, or identity information.
Be cautious with fake Pier 1 outlet websites, customer-service numbers, refund messages, package alerts, social-media advertisements, employment offers, and coupon sites that imitate the Pier 1 name or logo.
Do not provide account passwords, one-time verification codes, complete payment-card numbers, bank-login information, gift-card payments, cryptocurrency, wire transfers, or remote access to a device in response to an unexpected message.
Verify that an email comes from a legitimate company domain before opening attachments or following payment instructions.
Pier 1 Competitors and Related Corporate Office Pages
Pier 1 competes with online and physical retailers selling furniture, décor, rugs, lighting, outdoor products, dining merchandise, and seasonal accessories.
Related corporate-office pages include Bed Bath & Beyond Corporate Office, HomeGoods Corporate Office, Pottery Barn Corporate Office, Restoration Hardware Corporate Office, and Living Spaces Corporate Office.
Other competitors include Wayfair, Crate & Barrel, IKEA, At Home, World Market, West Elm, Williams Sonoma, Ashley Furniture, and independent home décor retailers.
Related Resources
- Official Pier 1 Website
- Pier 1 Customer Care
- Pier 1 Help Center
- Pier 1 Frequently Asked Questions
- Track a Pier 1 Order
- Pier 1 Return Policy
- Pier 1 Shipping and Delivery
- Pier 1 Rewards Program
- Pier 1 Privacy Policy
- Pier 1 Terms of Use
- Omni Retail Enterprises
- Find a State Consumer-Protection Office
Frequently Asked Questions About Pier 1 Corporate Office
Where is Pier 1 headquarters?
Pier 1 does not prominently publish a customer-facing corporate headquarters street address. The current parent company, Omni Retail Enterprises, identifies itself as based in Dallas, Texas.
Is 100 Pier 1 Place still Pier 1 headquarters?
No. The former headquarters building was purchased by the City of Fort Worth and is now used as Fort Worth City Hall.
What is Pier 1’s customer-service phone number?
Pier 1 does not currently publish a general customer-service phone number prominently on its official Contact Information page. Customers are directed to the online Customer Care form or su*****@***r1.com.
Does 1-800-245-4595 still work for Pier 1?
The number was associated with the former Pier 1 retail company but is not prominently listed as a current verified number on Pier 1’s official contact page.
Who owns Pier 1?
Pier 1 is currently part of Omni Retail Enterprises. Pier1.com is operated by Pier 1 Imports Omni, Inc.
Does Pier 1 still have physical stores?
The former nationwide Pier 1 store chain liquidated in 2020. Pier1.com currently operates primarily as an online retailer, although licensed Pier 1-branded products may be sold through other retail channels.
How do I contact Pier 1 about an order?
Use the official Customer Care form or email su*****@***r1.com. Include the order number, product, tracking information, and requested resolution.
Can I cancel a Pier 1 order?
Pier 1 states that orders cannot be cancelled after they are submitted.
Can Pier 1 change my delivery address?
Pier 1 states that it cannot change the address after an order is placed. Customers may contact the carrier after tracking becomes available to ask about available delivery options.
How long do I have to return a Pier 1 item?
Most eligible items may be returned within 30 days of delivery, subject to the current return policy and exclusions.
Does Pier 1 provide cash refunds?
With limited exceptions, Pier 1’s current policy states that approved returns are refunded as store credit redeemable on Pier1.com.
Who pays Pier 1 return shipping?
Pier 1 states that customers are generally responsible for return-shipping costs, subject to limited exceptions.
What should I do if my Pier 1 item arrives damaged?
Photograph the item, packaging, shipping label, and damage. Keep the packaging and contact Customer Care within the published claim period.
How do I cancel Pier 1 Rewards?
Contact Pier 1 Customer Care before the next renewal charge and request written cancellation confirmation.
Can I return Pier1.com merchandise to a store?
Pier 1 no longer operates the former national chain of stores. Follow the online return instructions and do not take or mail merchandise to the former headquarters.
How do I complain to Pier 1 corporate?
Begin with Customer Care through the official form or support email. Keep the case number and written correspondence. If unresolved, contact the payment provider or an appropriate state consumer-protection office.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, customer-service, ownership, complaint-route, and review information for furniture stores, online retailers, home décor companies, restaurants, hotels, financial services, technology companies, and other major organizations.
This page is designed to help readers distinguish the current Pier1.com online business from the former Pier 1 Imports corporation, its closed retail stores, its former Fort Worth headquarters, old telephone numbers, freight carriers, payment-card issuers, and the current parent company.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Pier 1, Pier 1 Imports Omni, Inc., Omni Retail Enterprises, the former Pier 1 Imports corporation, the City of Fort Worth, any freight carrier, product supplier, credit-card issuer, employee, or Customer Care representative.
This page is provided for informational purposes only and is not legal, financial, credit-card, shipping, warranty, product-safety, or consumer-protection advice.
Ownership, addresses, email addresses, support hours, return policies, store-credit terms, shipping rules, membership prices, cancellation procedures, product availability, legal entities, and complaint routes may change.
Review the terms displayed at the time of purchase and contact Pier 1 through an official company channel for information applying to a specific order.
Share Your Experience
Have you contacted Pier 1 Customer Care, Pier1.com, a freight carrier, the Pier 1 Rewards team, a payment-card issuer, Omni Retail Enterprises, or a consumer-protection office?
Share your experience with a Pier 1 order, delivery delay, tracking problem, damaged product, missing item, return, store credit, membership charge, furniture delivery, Customer Care response, or complaint escalation below.
Helpful reviews include the approximate order date, product category, general issue, support route used, response time, and whether the complaint was resolved.
Please do not post complete order numbers, tracking numbers, home addresses, telephone numbers, email addresses, payment-card information, account passwords, private employee information, or screenshots containing personal data.